• Like
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.



  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads


Total Views
On SlideShare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide
  • OTS provides wide area services to University of Texas System components, including UT Austin. Most departments will never interact with OTS, it mainly works with ITS-TN and its counter parts on other campuses.
  • Varying degrees of central versus distributed support for each of these activities. When in doubt, TN can always get you to the right people.
  • ITS-TN has developed an extensive set of network management tools to assist local departmental support personnel in the operations of their networks.
  • Need 1,500 sq ft Plus space for internal systems and pathways


  • 1. Networking, Communications, and Infrastructure William Green ( [email_address] )
  • 2. Overview
    • Introduction
    • What might we do for you?
    • Areas
      • Remote services (OTS)
      • Networking
      • Voice services
      • Campus building security systems
      • Multimedia
      • Video
      • Infrastructure
  • 3. Central IT
  • 4. Federated IT
    • Not all networking and infrastructure is centralized
      • Some departments manage departmental wired local area networks
      • A few manage departmental phone switches
  • 5. What might we do for you?
    • Want more network ports/wireless?
    • Need a new phone or feature (ex: SmartVoice)?
    • Changing your building access/security system?
    • Remodeling or moving and want your services to go with you?
    • Need multimedia support for an event?
  • 6. OTS
    • Provide Wide Area Telecommunications Services (ITS-Networking partnership)
      • The University of Texas System Network (UTSN)
      • Texas Higher Education Network (THEnet)
      • Greater Austin Area Telecommunication Network (GAATN)
      • Lonestar Education and Research Network (LEARN )
      • Most people don’t interact with OTS
  • 7. Networking and Infrastructure
    • Networking
      • UTnet (107,000+ wired access points)
      • Wireless (~3,000 WAPs)/Public Network Access (PNA)
      • Residence hall network (Resnet)
    • Campus telephone
      • Dial tone and long distance(17,000 users)
      • Voice mail
      • Telephone Directory
    • Video
      • Campus cable TV
      • Satellite programming
      • Video conferencing
      • Webcasts and streaming media
    • Campus/building security systems
      • Article protection alarms
      • Electronic door access (proximity cards)
  • 8. Networking
    • Critical Services:
      • Campus backbone
      • Departmental networks
      • Network services (DNS etc.)
      • External connectivity
        • Limited Internet bandwidth but unlimited campus bandwidth
        • Off-campus access via VPN
        • Peering with Time Warner Cable's Road Runner service, Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area
    • Reliable, stable, high performance 24 X 7 X 365
  • 9. Department Networks
    • Most departments have Technical Support Coordinators (TSC) who work with Networking.
    • Who is your TSC? Ask your admin support staff or email us.
    • If you are a TSC, we provide an extensive toolset to help manage the network
    • Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases.
  • 10. Utilities for TSCs
  • 11. Public Network Access
    • All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking
    • Bandwidth limitation per user
    • Options to purchase additional individual or project PNA bandwidth
    • TSCs may create guest accounts (3 rd party option this spring)
  • 12. Networking Projects
    • 3 rd Party Wireless System
    • Firewall Support Program
    • Network Operations Manual
    • Bandwidth Awareness Tools
  • 13. Voice Services
    • Critical Services:
      • Campus-wide telephone system
      • Long distance services
      • Voice mail
      • Automated Attendant services
      • Facilities assignment and record keeping (including work order processing)
    • Department business/admin staff typically interact with ITS/Admin.
    • Departments place work orders and are billed yearly for recurring services.
  • 14. SmartVoice
    • Voice mail message forwarding to your e-mail inbox
    • Message management via phone, pager, PDA, desktop client or a Web browser (using your UT EID and password)
    • Personalized greetings based on time of day or caller phone number
    • Call forwarding to pagers and cell phones
    • Multiple phone numbers tied to one SmartVoice mailbox
    • With SmartVoice you can retrieve your messages via telephone , email, or by using desktop client software or the Web interface
  • 15.
      • Visually unobtrusive hardware, no major construction
      • Supports all wireless services/operators
      • Option to and/or complements traditional cell sites
      • Optimal wireless coverage - including in-building
      • Base station equipment can be kept out of sight
      • Lower radiation levels than macrocell towers
      • Improves infrastructure for new applications
    Distributed Antenna System
  • 16. Distributed Antenna System
  • 17. Video
    • Campus cable TV
    • Satellite programming
    • Videoconferencing
    • Webcasts & streaming media
    • Departments place work orders and are billed for the associated costs for other services (some recurring – CATV)
  • 18. Campus Security Systems
    • Card Access Control
    • Fiber Optic Loop Property Protection
    • Intrusion Protection
    • Panic/Duress Buttons
    • Video Monitoring (closed-circuit TV)
    • Departments place work orders and are billed for services.
    • Over 10,000 alarm point active on campus
  • 19. Building Access and Control (BACS)
    • Replaced alarm and door access system (over 30 years old)
    • Now replacing a 15 year old system (Andover)
  • 20. Engineering & Construction
    • Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including:
      • UT System Office of Facilities Planning and Construction (OFPC)
      • UT Austin Project Management and Construction Services (PMCS)
    • Voice and Security Installation & Repair
    • Voice/Data Cabling
    • Outside Plant (fiber & copper)
    • Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.
  • 21. UT Austin OFPC Capital Projects
  • 22. Cabling Trends
    • Key Points:
    • Cable installation workload follows the ebbs/flows of construction and renovation projects
    • Voice cable installations decreased in 2005 and broke the pattern
    • Building access control and security work orders are increasing
  • 23. BACS – An example of ITS working together
    • Infrastructure
      • Security Operations Center – Picture Perfect programming & administration, policy development and administration
      • Engineering & Construction – plan, design, evaluate new technologies, cabling, installation, repair
      • Networking – FACNET
      • Voice Services – backup communications
      • Data Center – redundant facilities for hosting servers
    • Systems – redundant servers, server support
    • User Services – desktop support
    • Admin – project accounting, work order processing, purchasing
    • ISO – security testing and review
  • 24. Questions?