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  • OTS provides wide area services to University of Texas System components, including UT Austin. Most departments will never interact with OTS, it mainly works with ITS-TN and its counter parts on other campuses.
  • Varying degrees of central versus distributed support for each of these activities. When in doubt, TN can always get you to the right people.
  • ITS-TN has developed an extensive set of network management tools to assist local departmental support personnel in the operations of their networks.
  • Need 1,500 sq ft Plus space for internal systems and pathways
  • Networking

    1. 1. Networking, Communications, and Infrastructure William Green ( [email_address] )
    2. 2. Overview <ul><li>Introduction </li></ul><ul><li>What might we do for you? </li></ul><ul><li>Areas </li></ul><ul><ul><li>Remote services (OTS) </li></ul></ul><ul><ul><li>Networking </li></ul></ul><ul><ul><li>Voice services </li></ul></ul><ul><ul><li>Campus building security systems </li></ul></ul><ul><ul><li>Multimedia </li></ul></ul><ul><ul><li>Video </li></ul></ul><ul><ul><li>Infrastructure </li></ul></ul>
    3. 3. Central IT
    4. 4. Federated IT <ul><li>Not all networking and infrastructure is centralized </li></ul><ul><ul><li>Some departments manage departmental wired local area networks </li></ul></ul><ul><ul><li>A few manage departmental phone switches </li></ul></ul>
    5. 5. What might we do for you? <ul><li>Want more network ports/wireless? </li></ul><ul><li>Need a new phone or feature (ex: SmartVoice)? </li></ul><ul><li>Changing your building access/security system? </li></ul><ul><li>Remodeling or moving and want your services to go with you? </li></ul><ul><li>Need multimedia support for an event? </li></ul>[email_address]
    6. 6. OTS <ul><li>Provide Wide Area Telecommunications Services (ITS-Networking partnership) </li></ul><ul><ul><li>The University of Texas System Network (UTSN) </li></ul></ul><ul><ul><li>Texas Higher Education Network (THEnet) </li></ul></ul><ul><ul><li>Greater Austin Area Telecommunication Network (GAATN) </li></ul></ul><ul><ul><li>Lonestar Education and Research Network (LEARN ) </li></ul></ul><ul><ul><li>Most people don’t interact with OTS </li></ul></ul>
    7. 7. Networking and Infrastructure <ul><li>Networking </li></ul><ul><ul><li>UTnet (107,000+ wired access points) </li></ul></ul><ul><ul><li>Wireless (~3,000 WAPs)/Public Network Access (PNA) </li></ul></ul><ul><ul><li>Residence hall network (Resnet) </li></ul></ul><ul><li>Campus telephone </li></ul><ul><ul><li>Dial tone and long distance(17,000 users) </li></ul></ul><ul><ul><li>Voice mail </li></ul></ul><ul><ul><li>Telephone Directory </li></ul></ul><ul><li>Video </li></ul><ul><ul><li>Campus cable TV </li></ul></ul><ul><ul><li>Satellite programming </li></ul></ul><ul><ul><li>Video conferencing </li></ul></ul><ul><ul><li>Webcasts and streaming media </li></ul></ul><ul><li>Campus/building security systems </li></ul><ul><ul><li>Article protection alarms </li></ul></ul><ul><ul><li>Electronic door access (proximity cards) </li></ul></ul>
    8. 8. Networking <ul><li>Critical Services: </li></ul><ul><ul><li>Campus backbone </li></ul></ul><ul><ul><li>Departmental networks </li></ul></ul><ul><ul><li>Network services (DNS etc.) </li></ul></ul><ul><ul><li>External connectivity </li></ul></ul><ul><ul><ul><li>Limited Internet bandwidth but unlimited campus bandwidth </li></ul></ul></ul><ul><ul><ul><li>Off-campus access via VPN </li></ul></ul></ul><ul><ul><ul><li>Peering with Time Warner Cable's Road Runner service, Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area </li></ul></ul></ul><ul><li>Reliable, stable, high performance 24 X 7 X 365 </li></ul>
    9. 9. Department Networks <ul><li>Most departments have Technical Support Coordinators (TSC) who work with Networking. </li></ul><ul><li>Who is your TSC? Ask your admin support staff or email us. </li></ul><ul><li>If you are a TSC, we provide an extensive toolset to help manage the network </li></ul><ul><li>Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases. </li></ul>[email_address]
    10. 10. Utilities for TSCs
    11. 11. Public Network Access <ul><li>All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking </li></ul><ul><li>Bandwidth limitation per user </li></ul><ul><li>Options to purchase additional individual or project PNA bandwidth </li></ul><ul><li>TSCs may create guest accounts (3 rd party option this spring) </li></ul>
    12. 12. Networking Projects <ul><li>3 rd Party Wireless System </li></ul><ul><li>Firewall Support Program </li></ul><ul><li>Network Operations Manual </li></ul><ul><li>Bandwidth Awareness Tools </li></ul>
    13. 13. Voice Services <ul><li>Critical Services: </li></ul><ul><ul><li>Campus-wide telephone system </li></ul></ul><ul><ul><li>Long distance services </li></ul></ul><ul><ul><li>Voice mail </li></ul></ul><ul><ul><li>Automated Attendant services </li></ul></ul><ul><ul><li>Facilities assignment and record keeping (including work order processing) </li></ul></ul><ul><li>Department business/admin staff typically interact with ITS/Admin. </li></ul><ul><li>Departments place work orders and are billed yearly for recurring services. </li></ul>[email_address]
    14. 14. SmartVoice <ul><li>Voice mail message forwarding to your e-mail inbox </li></ul><ul><li>Message management via phone, pager, PDA, desktop client or a Web browser (using your UT EID and password) </li></ul><ul><li>Personalized greetings based on time of day or caller phone number </li></ul><ul><li>Call forwarding to pagers and cell phones </li></ul><ul><li>Multiple phone numbers tied to one SmartVoice mailbox </li></ul><ul><li>With SmartVoice you can retrieve your messages via telephone , email, or by using desktop client software or the Web interface </li></ul>
    15. 15. <ul><ul><li>Visually unobtrusive hardware, no major construction </li></ul></ul><ul><ul><li>Supports all wireless services/operators </li></ul></ul><ul><ul><li>Option to and/or complements traditional cell sites </li></ul></ul><ul><ul><li>Optimal wireless coverage - including in-building </li></ul></ul><ul><ul><li>Base station equipment can be kept out of sight </li></ul></ul><ul><ul><li>Lower radiation levels than macrocell towers </li></ul></ul><ul><ul><li>Improves infrastructure for new applications </li></ul></ul>Distributed Antenna System
    16. 16. Distributed Antenna System
    17. 17. Video <ul><li>Campus cable TV </li></ul><ul><li>Satellite programming </li></ul><ul><li>Videoconferencing </li></ul><ul><li>Webcasts & streaming media </li></ul><ul><li>Departments place work orders and are billed for the associated costs for other services (some recurring – CATV) </li></ul>[email_address]
    18. 18. Campus Security Systems <ul><li>Card Access Control </li></ul><ul><li>Fiber Optic Loop Property Protection </li></ul><ul><li>Intrusion Protection </li></ul><ul><li>Panic/Duress Buttons </li></ul><ul><li>Video Monitoring (closed-circuit TV) </li></ul><ul><li>Departments place work orders and are billed for services. </li></ul><ul><li>Over 10,000 alarm point active on campus </li></ul>[email_address]
    19. 19. Building Access and Control (BACS) <ul><li>Replaced alarm and door access system (over 30 years old) </li></ul><ul><li>Now replacing a 15 year old system (Andover) </li></ul>
    20. 20. Engineering & Construction <ul><li>Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including: </li></ul><ul><ul><li>UT System Office of Facilities Planning and Construction (OFPC) </li></ul></ul><ul><ul><li>UT Austin Project Management and Construction Services (PMCS) </li></ul></ul><ul><li>Voice and Security Installation & Repair </li></ul><ul><li>Voice/Data Cabling </li></ul><ul><li>Outside Plant (fiber & copper) </li></ul><ul><li>Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others. </li></ul>
    21. 21. UT Austin OFPC Capital Projects
    22. 22. Cabling Trends <ul><li>Key Points: </li></ul><ul><li>Cable installation workload follows the ebbs/flows of construction and renovation projects </li></ul><ul><li>Voice cable installations decreased in 2005 and broke the pattern </li></ul><ul><li>Building access control and security work orders are increasing </li></ul>
    23. 23. BACS – An example of ITS working together <ul><li>Infrastructure </li></ul><ul><ul><li>Security Operations Center – Picture Perfect programming & administration, policy development and administration </li></ul></ul><ul><ul><li>Engineering & Construction – plan, design, evaluate new technologies, cabling, installation, repair </li></ul></ul><ul><ul><li>Networking – FACNET </li></ul></ul><ul><ul><li>Voice Services – backup communications </li></ul></ul><ul><ul><li>Data Center – redundant facilities for hosting servers </li></ul></ul><ul><li>Systems – redundant servers, server support </li></ul><ul><li>User Services – desktop support </li></ul><ul><li>Admin – project accounting, work order processing, purchasing </li></ul><ul><li>ISO – security testing and review </li></ul>
    24. 24. Questions?