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  • OTS provides wide area services to University of Texas System components, including UT Austin. Most departments will never interact with OTS, it mainly works with ITS-TN and its counter parts on other campuses.
  • Varying degrees of central versus distributed support for each of these activities. When in doubt, TN can always get you to the right people.
  • ITS-TN has developed an extensive set of network management tools to assist local departmental support personnel in the operations of their networks.
  • Need 1,500 sq ft Plus space for internal systems and pathways

Transcript

  • 1. Networking, Communications, and Infrastructure William Green ( [email_address] )
  • 2. Overview
    • Introduction
    • What might we do for you?
    • Areas
      • Remote services (OTS)
      • Networking
      • Voice services
      • Campus building security systems
      • Multimedia
      • Video
      • Infrastructure
  • 3. Central IT
  • 4. Federated IT
    • Not all networking and infrastructure is centralized
      • Some departments manage departmental wired local area networks
      • A few manage departmental phone switches
  • 5. What might we do for you?
    • Want more network ports/wireless?
    • Need a new phone or feature (ex: SmartVoice)?
    • Changing your building access/security system?
    • Remodeling or moving and want your services to go with you?
    • Need multimedia support for an event?
    [email_address]
  • 6. OTS
    • Provide Wide Area Telecommunications Services (ITS-Networking partnership)
      • The University of Texas System Network (UTSN)
      • Texas Higher Education Network (THEnet)
      • Greater Austin Area Telecommunication Network (GAATN)
      • Lonestar Education and Research Network (LEARN )
      • Most people don’t interact with OTS
  • 7. Networking and Infrastructure
    • Networking
      • UTnet (107,000+ wired access points)
      • Wireless (~3,000 WAPs)/Public Network Access (PNA)
      • Residence hall network (Resnet)
    • Campus telephone
      • Dial tone and long distance(17,000 users)
      • Voice mail
      • Telephone Directory
    • Video
      • Campus cable TV
      • Satellite programming
      • Video conferencing
      • Webcasts and streaming media
    • Campus/building security systems
      • Article protection alarms
      • Electronic door access (proximity cards)
  • 8. Networking
    • Critical Services:
      • Campus backbone
      • Departmental networks
      • Network services (DNS etc.)
      • External connectivity
        • Limited Internet bandwidth but unlimited campus bandwidth
        • Off-campus access via VPN
        • Peering with Time Warner Cable's Road Runner service, Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area
    • Reliable, stable, high performance 24 X 7 X 365
  • 9. Department Networks
    • Most departments have Technical Support Coordinators (TSC) who work with Networking.
    • Who is your TSC? Ask your admin support staff or email us.
    • If you are a TSC, we provide an extensive toolset to help manage the network
    • Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases.
    [email_address]
  • 10. Utilities for TSCs
  • 11. Public Network Access
    • All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking
    • Bandwidth limitation per user
    • Options to purchase additional individual or project PNA bandwidth
    • TSCs may create guest accounts (3 rd party option this spring)
  • 12. Networking Projects
    • 3 rd Party Wireless System
    • Firewall Support Program
    • Network Operations Manual
    • Bandwidth Awareness Tools
  • 13. Voice Services
    • Critical Services:
      • Campus-wide telephone system
      • Long distance services
      • Voice mail
      • Automated Attendant services
      • Facilities assignment and record keeping (including work order processing)
    • Department business/admin staff typically interact with ITS/Admin.
    • Departments place work orders and are billed yearly for recurring services.
    [email_address]
  • 14. SmartVoice
    • Voice mail message forwarding to your e-mail inbox
    • Message management via phone, pager, PDA, desktop client or a Web browser (using your UT EID and password)
    • Personalized greetings based on time of day or caller phone number
    • Call forwarding to pagers and cell phones
    • Multiple phone numbers tied to one SmartVoice mailbox
    • With SmartVoice you can retrieve your messages via telephone , email, or by using desktop client software or the Web interface
  • 15.
      • Visually unobtrusive hardware, no major construction
      • Supports all wireless services/operators
      • Option to and/or complements traditional cell sites
      • Optimal wireless coverage - including in-building
      • Base station equipment can be kept out of sight
      • Lower radiation levels than macrocell towers
      • Improves infrastructure for new applications
    Distributed Antenna System
  • 16. Distributed Antenna System
  • 17. Video
    • Campus cable TV
    • Satellite programming
    • Videoconferencing
    • Webcasts & streaming media
    • Departments place work orders and are billed for the associated costs for other services (some recurring – CATV)
    [email_address]
  • 18. Campus Security Systems
    • Card Access Control
    • Fiber Optic Loop Property Protection
    • Intrusion Protection
    • Panic/Duress Buttons
    • Video Monitoring (closed-circuit TV)
    • Departments place work orders and are billed for services.
    • Over 10,000 alarm point active on campus
    [email_address]
  • 19. Building Access and Control (BACS)
    • Replaced alarm and door access system (over 30 years old)
    • Now replacing a 15 year old system (Andover)
  • 20. Engineering & Construction
    • Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including:
      • UT System Office of Facilities Planning and Construction (OFPC)
      • UT Austin Project Management and Construction Services (PMCS)
    • Voice and Security Installation & Repair
    • Voice/Data Cabling
    • Outside Plant (fiber & copper)
    • Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.
  • 21. UT Austin OFPC Capital Projects
  • 22. Cabling Trends
    • Key Points:
    • Cable installation workload follows the ebbs/flows of construction and renovation projects
    • Voice cable installations decreased in 2005 and broke the pattern
    • Building access control and security work orders are increasing
  • 23. BACS – An example of ITS working together
    • Infrastructure
      • Security Operations Center – Picture Perfect programming & administration, policy development and administration
      • Engineering & Construction – plan, design, evaluate new technologies, cabling, installation, repair
      • Networking – FACNET
      • Voice Services – backup communications
      • Data Center – redundant facilities for hosting servers
    • Systems – redundant servers, server support
    • User Services – desktop support
    • Admin – project accounting, work order processing, purchasing
    • ISO – security testing and review
  • 24. Questions?