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Network Handbook

Network Handbook






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    Network Handbook Network Handbook Document Transcript

    • Human Ecology Network Handbook ______________________________________________________________________ Network Handbook 2004 College of Human Ecology 122A Justin Hall Manhattan, KS 66506 support@humec.ksu.edu 785-532-1558 i
    • Human Ecology Network Handbook ______________________________________________________________________ INTRODUCTION TO THE HUMEC NETWORK 1 The Network Support Group 1 New Accounts 1 Technotes 1 Electronic Version 1 HUMEC Technology Support Policy 1 Purpose 1 Current Responsibilities 2 Computer Repair, Upgrades and Purchases 2 Additional Services 2 Services for Projects and Grants 2 LOGGING INTO THE HUMEC NETWORK 3 To change your Novell login password: 4 HUMEC NETWORK INFRASTRUCTURE 4 File Storage Services 4 Network Space Quotas and Storage Tips 5 Network Drives 5 Remote Access of Network Files 5 Backup of Network Files 6 E-mail Services 7 Remote Access of Your HUMEC Mailbox 7 HUMEC Webmail 7 Pegasus E-mail Client 9 New Message: 9 Adding E-mail Attachments 10 Saving Attachments: 10 New Mail Folder: 10 Mail Folders: 10 Distribution Lists: 11 LDAP Search: 11 Send/Receive: 11 Using Pegasus Remotely 12 Changing Pegasus Passwords 13 Listservs 14 Network Printers 15 SOFTWARE AND HARDWARE FOR THE HUMEC NETWORK 16 Automated Software Installation 16 ii
    • Human Ecology Network Handbook ______________________________________________________________________ Internet Browsers 16 Netscape Calendar 16 Antivirus Software 17 E-mail Viruses 17 Personal Computer Recommendations 18 Technology Carts 19 PC Maintenance Routines & Tips Needs 19 PDAs (Personal Data Assistants) 21 PC Troubleshooting FAQ 21 K-STATE IT RESOURCES 23 K-State UNIX E-mail 23 KSU Dial-In Internet Access 23 Web Site Hosting 23 Training 24 GLOSSARY 25 iii
    • Human Ecology Network Handbook ______________________________________________________________________ Introduction to the HUMEC Network This handbook addresses the computing services provided to the HUMEC faculty, staff, and students by the Network Support Group. However, we also include other campus resources available to you from K-State’s additional technology resources. We hope you find this handbook useful and we encourage suggestions to improve future editions. The Human Ecology (HUMEC) network is comprised of more than 340 connected devices. This local area network spans six campus buildings and is used by over 450 members of our college. Our computers are connected to K-State’s campus network and the Internet. This connectivity allows us to communicate and share information with colleagues on campus and throughout the world. The Network Support Group The Network Support Group is located in Justin 122A. Current members of the group are Marin Dowlin, Bradley Carpenter, Nick Rogers, and Ryan Baker. We will answer your questions and requests for service as quickly as we can. We encourage you to contact us by sending an e-mail to support@humec.ksu.edu. This method ensures our quickest response as all members of the group check this mailbox. If you need to call, our number is 532-1558. New Accounts To obtain a HUMEC network account, please complete the Account Application Form (Appendix A) available on-line at http://www.humec.ksu.edu/support/application.html and send it to Justin 122A. Faculty and Staff, please do not allow your student worker(s) to use your login information or hit cancel on the login screen to gain access to a computer. Technotes The HUMEC Support Group distributes a periodic electronic newsletter containing helpful information about the HUMEC Network or the latest news in the tech world. To subscribe, simply send a message to support@humec.ksu.edu letting us know you would like to subscribe. Electronic Version An electronic version of this handbook resides at http://www.humec.ksu.edu/support/handbook HUMEC Technology Support Policy Purpose The purpose of this policy is to clarify HUMEC’s Network Support Group’s responsibilities to the College’s faculty, staff, and students. The Network Support Group serves all personnel in the College regarding local network issues. The local network is comprised of 450 users and 340 networked devices located throughout six campus buildings. This policy covers local services provided by the College and does not extend to centralservices delivered by the University. The Network Support Group is comprised of one full-time employee and two part-time student assistants. Given these parameters, I hope that this policy assists faculty, staff, and students in understanding the options to meet their technological needs. In addition, this policy introduces guidelines to assist personnel when they require additional service. 1
    • Human Ecology Network Handbook ______________________________________________________________________ Current Responsibilities Currently, the Network Support Group provides the following services to the College of Human Ecology: o Applications: Centrally manages Pegasus Mail and Symantec AntiVirus o Backup Services: Archives network files o Documentation: Maintains inventory of all users, services and devices o E-mail Delivery Services: Provides Internet mail, IMAP, POP, SMTP, and Webmail services; delivers over 1.2 Million messages annually o Ethernet Switches and Wiring: Coordinates with CNS and Telecom to deliver Ethernet services to the desktop o File Storage: Manages over 450 GB of disk space for file storage services o FTP: provides File Transfer Protocol services to all HUMEC users o Listserv Hosting: Maintains over sixty college listservs o Maintain Common Computing Environments: Services technology carts, labs, and student workrooms o Network Printing: Manages 29 network printers on Novell Netware o Network Servers: Maintains seven Novell Netware and two Windows 2000 servers o Security: Preventing and responding to incidences of computer theft and vandalism in the college and around campus o Training: delivers Sessions on Basic Computing and Networking, Pegasus, and Netscape Calendar o User Support: Provides assistance to all HUMEC account holders. Expertise primarily lies with WinTel Computers, HP Printers, Windows 9x/2000/XP, MS Office, Pegasus Mail, Netscape Calendar, Internet Explorer, and Netscape Communicator. We respond to 2,000 requests for support annually. o Virus Control: Prevents and controls damage to software and data from computer viruses o Wireless Access: Allows users to connect to network with laptops/tablets without having to plug into an Ethernet jack. Computer Repair, Upgrades and Purchases The College’s computers are serviced and upgraded by the Network Support Group, as it is important that computers are configured for our networked environment. The Network Support Group also assists departments with new computer purchases to ensure compatibility with the HUMEC network. Before purchase of a new machine please contact us about standards and best practices for buying a new machine. We currently standardize on the Dell Optiplex and Latitude lines of computers. Additional Services When a department requires technological support beyond the above listed services, the department, along with the Network Support Group, determines the appropriate equipment and and/or staff to achieve the department’s technological objectives. Services for Projects and Grants When additional computer support is required for grants and projects, faculty should incorporate appropriate funding in their request. The Network Support Group can assist faculty and staff in determining appropriate funding amounts and work with them to achieve their project’s goals. 2
    • Human Ecology Network Handbook ______________________________________________________________________ Logging into the HUMEC network During the startup process, your computer will pause and display the window below. This is the Novell Login window that allows you to login to the HUMEC network: Enter your HUMEC account username and password into these fields. If you have not previously successfully logged on to the HUMEC network from the PC you are working on, or you get an error message after clicking OK, follow these steps: Click the Advanced button in the lower right corner of the window: Enter your HUMEC network The window will expand. Fill in the fields as follows and then select OK: account username Enter your HUMEC network password The Tree field should always be HUMAN_ECOLOGY The Context field should be one of the following: atid.justin, dean.justin, fshs. justin, undergrad.justin, The Server field coaging.justin, can be left blank hn.justin, or hrimd.justin, depending on your department IMPORTANT: Do not allow anyone, including student assistants, to logon using your username and password or by clicking cancel to bypass logon. If that person needs access to the network then have them complete the Account Application Form (Appendix A) available at http://www.humec.ksu.edu/support/application.html and bring the completed form to Justin 122A. 3
    • Human Ecology Network Handbook ______________________________________________________________________ To change your Novell login password: 1. Use your current password to log into the network 2. In Windows 98, Right click on the N in the taskbar in the lower right corner. Mouse over to User administration for HUMAN_ECOLOGY, then click on Novell password administration 3. In Windows 2000/XP Hit CTRL-ALT-DEL at the same time and then click on change password 4. Type in your old (current) password 5. Enter your new password 6. Retype your new password (for confirmation) 7. Hit Ok. This should tell you if the password was changed or if you need to try a different one. IMPORTANT: Once you have changed your HUMEC password, you must also change your password(s) in Pegasus Mail. For information on changing your password(s) in Pegasus Mail, see the section labeled Changing Pegasus Passwords in this handbook. HUMEC Network Infrastructure The core of HUMEC’s network infrastructure is comprised of servers and switches located in equipment rooms throughout the College. Ethernet (category 5) cable is used to connect these devices to your workstation’s network card. To request an Ethernet connection to your workstation, please send an email to support@humec.ksu.edu after obtaining your department’s approval. The table below describes the servers housed in Justin Hall that deliver many of our computing services. HUMEC Servers Server Operating System Processor Disk Space RAM HUMEC_APPS Novell Netware 5.1 Dual Xeon 2.7 GHz 200 GB RAID 5 3 GB HUMEC_UNDERGRAD Novell Netware 5.1 Dual Pentium III 700 MHz 35 GB mirrored 1 GB HUMEC_EMAIL Novell Netware 5.1 Dual Pentium III 550 MHz 35 GB mirrored 1 GB HUMEC_FNP Novell Netware 5.1 Dual Pentium III 550 MHz 175 GB RAID 5 1 GB HUMEC_BACKUP Novell Netware 5.1 Pentium IV 2.4 GHz 450 GB RAID 5 2 GB HUMEC_WEB Windows 2000 Dual Pentium III 550 MHz 25 GB RAID 5 1 GB HUMEC_FILE Novell Netware 5.1 Dual Pentium III 550 MHz 200 GB RAID 5 2 GB HUMEC_BACK Novell Netware 5.1 Dual Pentium III 700 MHz 16 GB mirrored 1 GB File Storage Services One of the major services the HUMEC Network provides is file storage. Our servers have approximately 450 GB of space dedicated to users for file storage purposes. Each server has its own purpose and function. HUMEC_FILE serves faculty, staff and grad students and is the main file server. HUMEC_UNDERGRAD serves undergraduate students for class use. HUMEC_EMAIL is the mail server and has space for Webmail and IMAP storage. HUMEC_FNP is used for project storage for the Foods and Nutrition program. HUMEC_APPS is used for printing, distributing applications, connections, and policies. HUMEC_BACKUP is used for imaging and backing up workstations. HUMEC_WEB is the web server for www.humec.ksu.edu. 4
    • Human Ecology Network Handbook ______________________________________________________________________ Network Space Quotas and Storage Tips HUMEC users are automatically allotted 100 MB of disk space on HUMEC_FILE. This is a quota for all space on the server including drives S:, W:, and Y:. This amount can be changed to meet project or professional requirements as needed. Please contact support@humec.ksu.edu if you are in need of more space. Large space allocations (>750MB) may be charged a nominal fee or need permission from a Department Head or the Dean. Space on the e-mail server is initially set at 25MB per mailbox. This includes all Inbox mail and any Webmail or IMAP folders that you may have. This also can be increased as needed but may be charge on space over 200MB. Space on this server is very limited so we need to conserve as much as possible. Please follow the guidelines below for storing files on the server. Remember that all members of our College share this disk space, so please use it judiciously. Server File Storage Tips Store files on the server when you want to: Remove files from the server when they: • share files with colleagues • no longer need to be shared • access files from a remote site • no longer are vital to your work • backup important files • can be archived on another medium, i.e., CD-R Network Drives When you log onto the HUMEC network your network drives are automatically mapped (or set) for you. Using Windows Explorer, most users will find three network drives available to you. • Home (Y: Drive) — this location is your personal storage space. You are the only person* that has access to this area on the server. This folder is a good place to backup your personal computer’s important data files. The Pmail folder in this directory contains your Pegasus Mail and mailbox settings. Please do not disturb the PMAIL folder. • Shared (S: Drive) — contains files that you would like to share with the entire college. Every HUMEC user has access to this directory. It is the least secure place on our servers. If you have sensitive data it should not be stored here. • Workarea (W: Drive) — this area is dedicated to your department. Only members from your department have access to this folder. If you would like to increase the security (i.e. limit access) of these files you may do so by submitting a Network Directory Security Form (Appendix B). • Undergrad (T: Drive) — this area is dedicated to instructors that have undergraduate students using our servers. This includes space to put assignments up, assignments submission, and general class information. • Apps (X: Drive) — This is the application and policy distribution drive. It has things like the network installation of Office, Netware client install, Pegasus, etc. * The network administrator, by default, has access to all files on the servers. Remote Access of Network Files Another advantage of storing files on the HUMEC network is that you can access them when you are off-campus. This is made possible by FTP (file transfer protocol) running on our servers. To access files on the server you need a FTP program on your computer and a way to connect to the Internet. Common FTP software packages are WS_FTP, Cute FTP, and FTP Connect. We use and recommend WS_FTP, however, there are many good FTP packages that you can download from the Internet without cost (and more that you can purchase). You may download an educational version of WS_FTP from http://www.ipswitch.com. The process below describes the procedure for logging into the HUMEC network using WS_FTP. • Launch WS_FTP. 5
    • Human Ecology Network Handbook ______________________________________________________________________ • Create a new profile by pressing New • Type a profile name, for example, humec • Type the following information: o Host Name: ftp.humec.ksu.edu o Host Type: automatic detect o User ID: user.department, for example, support.dean o Password: your humec user password • Save the profile by clicking the Save button. Once you are connected to the server, you will see your local computer’s disk space on the left hand-side of your screen and your home directory on the server to the right. From this window you can use the arrows in the middle of the screen to transfer files from one location to the other. When you move files you are in essence copying them from one computer to another. To change to other locations on the server such as the workarea or shared spaces, change the directory to /data/workarea and /data/shared, respectively. Remember to resend the files back to the server after you have worked on your remote machine if you would like to update the copy on the server. Another item to remember is that when you logon using FTP, you are using a connection to the HUMEC server. Therefore, if you have not logged off from the network before leaving the College, you may be unable to connect via FTP. Backup of Network Files Yet another advantage of storing files on the network is that backups are performed daily. We cannot stress enough the importance of backing-up important files. Computers will ultimately malfunction, so having a backup plan is critical. We recommend that you periodically copy important files stored on your workstation to your Home directory, or just work on them from the network and copy them periodically to your workstation. This way, if anything happens to your workstation, you can access a working copy of your files on the server. To give you a sense of our HUMEC network data archives, listed below is the backup schedule and archive process. Network Backup Process Backup Type Frequency Archive • Kept for one month. • The backup performed on the first week of the • Full backup of all files Weekly month is kept for a year. • The backup performed at the end of the semester is kept indefinitely. • Differential backup of files that have changed since the last Daily • Kept for one month. full backup We strongly suggest that you close programs and logoff from the HUMEC network when you leave your workstation, as open files are not backed up. To request the restoration of a deleted file you may submit a Network File Recovery Form (Appendix C) to HUMEC’s Computer Support Group. However, e-mail messages deleted from Webmail are not recoverable. 6
    • Human Ecology Network Handbook ______________________________________________________________________ E-mail Services Each HUMEC user receives an e-mail address in the form of: username@humec.ksu.edu. This e-mail address is separate from the UNIX e-mail address provided by K-State (username@ksu.edu). Please make sure you check both mailboxes or enable forwarding so you need to only check one mailbox. You may enable e-mail forwarding on your HUMEC mailbox by using the Preferences of Webmail (http://webmail.humec.ksu.edu) or contacting us. Forwarding for K-State can be set at https://www.ksu.edu/forward/. However, before enabling e-mail forwarding, please check the forwarding status of both accounts to avoid “an e-mail loop.” We also have the same mail message size limits, 10MB. K-State’s policy for e-mail usage can be found at: http://www.ksu.edu/uauc/docs/email.html. Remote Access of Your HUMEC Mailbox You can use any POP3 or IMAP compatible e-mail client to access your HUMEC mailbox when connecting to the Internet. Setting up different e-mail programs lies outside the scope of this handbook but listed below and continuing on the next page are common settings and considerations. • The name of the POP server is: pop.humec.ksu.edu • The name of the SMTP server: smtp.humec.ksu.edu • The name of the IMAP server: imap.humec.ksu.edu • Your username is your HUMEC username. Example: support • Your mail client can be configured to remove mail from your mailbox. Alternately, you can allow the e-mail to remain in your mailbox. This allows you access the mail when you log into the HUMEC network on campus. • Some mail clients (notably Pegasus) by default will place your outgoing mail in a queue. This causes your e-mail to be sent all at once, when instructed to do so. If you prefer, you can change the settings to send the mail without queuing it. • IMAP allows you also store folders on the server. This is convenient when you want keep all you mail accessible when you are on the road or at home even through webmail. Remember however there is a small quota on the mail server and can fill up quickly if you get a lot of large attachments. Instructions on how to remotely access your e-mail using Pegasus is covered in the Pegasus Mail section of the handbook. HUMEC Webmail Users of the HUMEC network can send and receive e-mail using a web browser. Webmail allows you to see new messages in your Inbox, reply to them, manage an address book and create folders for your Webmail account. Please note: any message you delete or move to a folder other than Inbox will not be received in Pegasus the next time you check your e- mail in the College. To login to your Webmail account, simply follow the instructions below. Direct your browser to: http://webmail.humec.ksu.edu 7
    • Human Ecology Network Handbook ______________________________________________________________________ Security Alert As the page is loading a dialog will appear. Follow the instructions that correspond to your browser Internet Explorer (6.0) Netscape (4.79) Click: Yes Window 1: Click: Next Window 2: Click: Next Window 3: Select: Accept the certificate forever Window 4: Click: Next Window 5: Click: Finish Logging On • A logon dialog will appear asking you to enter your User Name and Password o Username: your HUMEC network login name o Password: your HUMEC network login password o Click OK Webmail Preferences Webmail offers many features that can be customized by each individual user. To view these settings, log on to webmail and then click on the “Preferences” link at the top of the page. Here you can change your HUMEC password for all HUMEC services, alter the colors of the webmail template, change the webmail template, setup e-mail forwarding, or setup an automated message reply if you will be unable to check your mail for an extended period of time. It is important to note that if you change the webmail template to a template other than the default then features such as the calendar will no longer function. 8
    • Human Ecology Network Handbook ______________________________________________________________________ Pegasus E-mail Client The Pegasus e-mail client is free software that runs on a server or remote computer to check POP3 compliant mailboxes. Workstations attached to the HUMEC network run Pegasus from the server. The major reason that we use Pegasus mail is it is highly resistant to viruses that spread via e-mail. A copy of the complete Pegasus manual can be obtained from the Copy Center or found at S:IntranetCHE Tech Home.htm Pegasus offers a button panel that contains many of the functions in Pegasus. The panel looks like this: Listed below is a brief description of some of the buttons and their functions. New Message: This will open a window ready for a new message similar to the image below. There are several fields, which you should complete before sending a message. They are: • To: This appears self-explanatory, however, in our network setting there is a twist. If the user has an account on the HUMEC network, you need only to type their local user name, e.g., support. Otherwise, you must specify a username and domain name. The address should be in the form: name@domain.ext. • Subject: Type a meaningful, concise, and descriptive subject. • Cc: This stands for carbon copy and will e-mail a duplicate copy to the addresses listed. • Confirm Reading: This option requests that the recipient (if allowed by the recipient and their e-mail provider) to automatically send a confirmation message back to you signaling that they have opened your message. • Confirm Delivery: When checked, this sends a message back to you confirming that the message was delivered to the recipient’s mailbox (if allowed by the recipient and their e-mail). This option does not work on our e-mail delivery system. • Urgent: Labels the message as “urgent” in the recipient’s inbox. Messages are delivered to the recipient with a red subject line. • Rich Text: Changes the format of the message to Rich Text. • Sig: Allows you to choose a pre-selected signature file to append to the end of your message. You can edit your signatures by selecting: Tools → Options → Signature from the menu bar. • Abc: Activates a spell check on your message. 9
    • Human Ecology Network Handbook ______________________________________________________________________ Adding E-mail Attachments • At the top of the New Message window, select the second Attachments tab. • At the bottom of this window, on the right side, select the Add Attachment button. This brings up a Windows Explorer-type window that allows you to navigate through directories to select your file. • At the top of the window, the Look in: section selects which drive or folder you are currently looking in, and allows you, by clicking the down arrow, to change the directory you are in. • After finding the file you want to attach, click the Open button or double-click the file. This will add the file as an attachment. • You may remove files selected as attachments by highlighting them and choosing Remove Attachment. Saving Attachments: When a message arrives with an attachment, double-click the e-mail in your inbox. The resulting window, in addition to the regular window message, contains an attachment section shown below. There are four options provided by Pegasus in dealing with attachments: • Open: Attempts to open the attachment in Pegasus. • Save: Saves the file to a specified directory without opening or altering the file. • Delete: Removes the selected attachment from the message. • Print: Prints the selected attachment if it is in a printable form. • Reply: If the selected attachment is printable, start a reply with the attachment as the body of the message. • Forward: If the selected attachment is printable, forward the attachment in a new message. • Preview: Opens the file with the association for that file type in Windows. The above file would be opened in a text editor NOTE: Attachments are currently the primary method for spreading viruses. You should expect an attachment from the sender and know their contents. If you are unsure, do not open the attachment until you can confirm its contents. Be especially wary of .exe (executable) attachments. Never open an attachment claiming to be a virus patch from Microsoft or any other vender. New Mail Folder: Clicking this icon displays the contents of your New Mail Folder. Mail Folders: Clicking this icon displays all of your folders and trays. 10
    • Human Ecology Network Handbook ______________________________________________________________________ • The Pegasus mail client has two entities of organization for e-mail: trays and folders. • Trays contain other trays and folders but cannot hold messages. Folders can only hold messages. • To manage or create a new folder or tray select: File → Mail Folders. The resulting window allows you to open, create, rename, or delete any folders or trays. Distribution Lists: Activates the Distribution List Manager that allows you to store and manage groups of addresses to which you frequently send e-mail. The Distribution List Manager has five actions it can perform. • New list: Creates a new, empty distribution list. After selecting the button, Pegasus asks you for the Long name of the distribution list. This is the name you will enter in the To: field when sending a message to this list. After the list is created you may add users by typing e-mail addresses in the right window. • Settings: Allows you to change the Title, To field, Reply field, Signature and other settings • Delete: Permanently removes the selected list • Save: Saves the currently selected distribution list • Paste: Pastes the selected lists into the To: field of a new message • Send Mail: Begins a new message addressed to the selected Distribution List • Find: Searches the contents of a distribution list for text • Addresses: Opens the Addressbook to add addresses to this list Addressing a message to a distribution list: There are two easy ways to address an e-mail message to a distribution list. 1. Highlight the name of the list you want to send a message to (in the List name section of the above window) and Click send Mail. 2. Open a new message and click the address book icon at the end of the To: line. Select the DLists tab and highlight the lists you want to address the message to. Finally, click Add. LDAP Search: This search function looks allows you to search the user database using Surname, Given name, and E-Mail • From the search results you can double-click a name to open a new message to that user. • If you already have a message open and then do a user search, you can use the paste function to add multiple users to the list. Send/Receive: This sends any items you have in the outgoing e-mail queue and checks for new e-mail. 11
    • Human Ecology Network Handbook ______________________________________________________________________ Using Pegasus Remotely You may also run Pegasus from your laptop or desktop located off-campus. Download information can be found at: http://www.pmail.com/downloads.htm. The following instructions explain how to configure Pegasus. The HUMEC network now offers two types of e-mail retrieval (in addition to HUMEC Webmail): the traditional POP method and IMAP. Checking your e-mail via POP retrieves your messages from the server, stores them on your local hard drive and then disconnects from the server. IMAP stores your e-mail on the server and requires a constant connection with the e-mail server. POP is beneficial because retrieving messages is fast and can be used over a dial-in Internet connection. To use IMAP it is recommended you have a high-speed Internet connection (Cable or DSL). The benefit of IMAP is that the e-mail messages reside on a server in folders that you can view with Webmail or a any type IMAP client, anywhere. If you are considering using IMAP, please send an e-mail to support@humec.ksu.edu or stop by Justin 122A to confer with the HUMEC Support Staff. POP Instructions • Install and then launch the Pegasus software • Select File → Network Configuration • Click the Start Setup Wizard • Use the following information when responding to the wizard: o E-mail address: username@humec.ksu.edu o POP3 Server: pop.humec.ksu.edu o Username: username example: support o Password: your network login password o SMTP Server: smtp.humec.ksu.edu o Choose Dial-up if you connect via dialing in or Network if you have a cable or DSL connection Other settings, based on your preference, can be changed. Some of these you may wish to consider include: • Receiving (POP3) o Delete e-mail from host once successfully received o Check whenever the new e-mail folder is opened o Download only unread e-mail • Sending (SMTP) o Send e-mail at once without placing in queue IMAP Instructions • Install and then launch the Pegasus software • Select Tools → IMAP Profiles • Click New • Profile Name: HUMEC • IMAP Server address: imap.humec.ksu.edu • Timeout: 90 • Login name: username example: support • Password: your network login password • Type password again: re-type password • Select: This server support folders within folders • Select: Always connect to this profile at startup • Select: Periodically update the INBOX view 12
    • Human Ecology Network Handbook ______________________________________________________________________ For more information please check: • Pegasus Frequently Asked Questions: http://www.pmail.com/ • Pegasus Power Point slides: S:IntranetPegasus.htm • Pegasus Users Manual: S:IntranetWinPMail v4.01 manual.pdf Changing Pegasus Passwords After you have changed your HUMEC password as detailed on Page 4 of this handbook, you will also need to change one or more of the passwords in Pegasus. Everyone will need to change their POP3 password after changing their HUMEC password. This password can be changed by opening Pegasus, (you may receive an error since your Pegasus password no longer matches your HUMEC password, click OK) and then click Tools Internet options Receiving (POP3). Delete the password next to the password field (which will be displayed in all asterisks) and retype your new HUMEC password. Click OK. If you have an IMAP profile (most users do not) then you will also need to change one more additional password. To check if you have an IMAP profile, in Pegasus, click Tools IMAP profiles. If the white box under Exiting IMAP Profiles: is empty then click Done and you are finished changing all necessary passwords. If a profile is listed, then click the profile name once and then click Edit. Change the password next to the password field to match your HUMEC password and POP3 password. Once this has been done, click OK and then Done. Once your Pegasus password(s) have been changed, you may need to close and reopen Pegasus before it will work. 13
    • Human Ecology Network Handbook ______________________________________________________________________ Listservs A listserv is a list of e-mail addresses that are housed on a server so you can quickly and easily communicate with its members. There are over sixty active listservs hosted by HUMEC servers. The table below contains the listservs hosted by our College. Listserv Name* Listserv Description Listserv Name* Listserv Description AAC Academic Affairs Committee HN352 HN352 ADHOCF Ad Hoc foods Committee HN450 HN450 ASEARCH ATID Search Committee HNCLASS Human Nutrition classified Employees ATID ATID HNEXT Human Nutrition Extention ATIDADM ATID Administration HNFAC Human Nutrition Faculty ATIDFACT ATID Faculty HNF-S Human Nutrition Faculty & Staff ATIDGRAD ATID Graduate Students HNGrad Human Nutrition Graduate Students AWE Agents Working With elderly HRIMDALL HRIMDALL BPUSERS Basic Parenting Users HRIMDFAC HRIMD Faculty CHETECH CHE Technology Council HRIMDGRD HRIMD Graduate Students Human Ecology Web Redesign CLASS Classified Employees HUMECWEB Committee Kansas Assoc. of Family & Consumer CSDGRADS CSD Graduates KAFCS Sciences CSDUNDER CSD Undergraduates KON Kappa Omicron Nu DAC Dean’s Administrative Council KONEXEC Kappa Omicron Nu Executive Kansas Senior Farmer’s Marker DACTECH DAC Technology Group KSFMNP Nutrition Program DHEADS CHE Department Heads KS-SAVES Kansas Saves DISTDT Distance Dietetics KSUTEST KSU Novell Test Group DO Dean’s Office MFTFAC Marriage & Family Therapy Faculty EDWSTAFF Edwards Hall Staff MFTPROG Marriage & Family Therapy Program Extension Family and Computer Master’s of Public Health Coordinating EFACS MPH Sciences Faculty Committee Educators for Socially Responsible ESRAB NSG Network Support Group Apparel Business EVERYONE Everyone in CHE NUEX NUEX FACCORE FACCORE NUEXSR NUEXSR FACEQUIP Facilities & Equipment Committee PSA PSA Sensory analysis Center Staff & Grad FACULTY CHE Faculty SACGRAD Students FSED Food Stamp Education SENSORY Sensory Analysis FSHS FSHS SES520 Summer Experience Students 520 FSHSADM FSHS Administration SNECOUN FUTURES FSHS Futures Committee STONEDED Stonehouse Dedication GACC Galichia Addition Core Committee TECHNOTE Tech Notes GALICHIA Galichia WALK-KS WALK KS HEGRDFAC Human Ecology Graduate Faculty WALREF Welfare Reform * Append “@humec.ksu.edu” when sending mail to these HN Human Nutrition listservs To setup a listserv you can submit a Listserv Application Form (Appendix D) to the Computer Support Group. If you would like to setup a listserv on KSU’s central server, you can visit http://www.ksu.edu/cns/services/listserv/ for more information. Each listserv has a moderator who ensures the listserv is up-to-date and is used responsibly. To update a listserv, the moderator issues the following commands* via e-mail to ListServ@humec.ksu.edu: • ADD list_name emailaddress PW=password — adds e-mail addresses to the listserv • DELETE list_name emailaddress PW=password — deletes e-mail addresses to the listserv • REVIEW list_name Detailed — reports the list of e-mail addresses contained in the listserv and the listserv’s configuration NOTE: These commands work best when you disable e-mail signatures and business cards from your message. 14
    • Human Ecology Network Handbook ______________________________________________________________________ Network Printers Each department has printers attached to the network. These printers often have specialized purposes or serve as backup printers in case an individual’s local printer malfunctions. If you would like to be able to use a department’s network printer, please submit a request to support@humec.ksu.edu for us to configure the printer on your workstation. The list below contains the printers that are attached to the HUMEC Network. HUMEC Network Printers Department Location Printer ATID Justin 235B HP LaserJet8550N ATID Justin 329 HP 800 Plotter 42" ATID Justin 329 HP LaserJet 6P ATID Justin 329 HP 690C DEAN Justin 122A HP LaserJet 6P DEAN Justin 119 HP LaserJet 4500 DN FSHS Edwards A23 HP DeskJet 890C FSHS Edwards A28 HP LaserJet 4550 FSHS Edwards A28 HP LaserJet 5MP FSHS Galicia 207 HP LaserJet 2200DN FSHS Galicia 211 HP 4100N FSHS Galicia 213 HP LaserJet 6P FSHS Justin 305 HP 5M FSHS Justin 326 HP LaserJet II FSHS Justin 346 HP LaserJet 5 HN Justin 124 HP 2200 HN Justin 133 Epson 3000 HN Justin 135 HP LaserJet 1220C HN Justin 135 HP LaserJet 4100 HN Justin 145 HP LaserJet 5SI MX HN Justin 205 Elite XL 808 HN Justin 205 Tektronix Phaser 780 HN Justin 213 HP LaserJet 4500 HN Justin 241a HP LaserJet 5Si HN Justin 241a Savin 2070 DP HN Justin 242 HP 4100N HN Justin 243 HP 5000 Plotter 42” HN Justin 243 Xerox DC12 HRIMD Justin 152 HP LaserJet 4050N Please be advised that print times may vary depending on the speed of the printer and network traffic in the building. Also, please refrain from printing on paper that has already been used as it can interfere with the smooth operation of the printer. 15
    • Human Ecology Network Handbook ______________________________________________________________________ Software and Hardware for the HUMEC Network Automated Software Installation ZenWorks is a suite of products that we use to manage workstations. One of its features that we have started using is application delivery. We have a list of applications that we have setup so users can install programs on their own without help. Application Install instructions: • Double click on the HUMEC Applications Icon on your desktop • Double click on the Human Ecology tree • Double click on the Application Installs folder • Double click on the application you wish to install List of applications currently available: Acrobat Reader 6 KSUVM Install Netscape 7.2 Netscape Calendar Office 2000 (usually already installed for you) QuickTime Real Player Spybot Unix WSFTP Internet Browsers Internet browsers allow you to access information available via the Internet. The basic premise is that they enable you to view web content on servers located throughout the world. The two Internet Browsers used in the College are Netscape Communicator and Internet Explorer. Both have similar features, however, each may display web pages slightly differently. Most of the problems associated with web browsers are making sure that they are current. As the Internet evolves, web pages and their features also change. Therefore, it is important to have a browser that can handle the newer web technologies. Currently we use: • Microsoft Internet Explorer 6.0 (http://www.microsoft.com/downloads) • Netscape Navigator 7.0 (http://channels.netscape.com/ns/browsers/download.jsp) If you having problems viewing web pages, you should verify that you are using an up-to-date version of your Internet browser. Netscape Calendar Netscape Calendar is a group-calendaring program that allows you to manage your calendar and view the calendars of others. The calendar for K-State users is a shared resource that is managed by CNS. The benefit of using this calendar is it facilitates scheduling with colleagues. Also, it helps people manage resources such as meeting rooms and equipment. The Netscape Calendar server is accessible via the web and also syncs with PDAs running the Palm OS such as Palm Pilot and Handspring Visor. There is no charge to your department for this service as KSU has a campus-wide license. To apply for an account, visit the webpage located at: http://www.k-state.edu/cns/calendar/account.html. This will bring up a form allowing you to enter your full first and last name as well as your eID. Once this is complete, click the Submit button. You will receive a confirmation to 16
    • Human Ecology Network Handbook ______________________________________________________________________ your UNIX e-mail address. Once you receive your account information you may request that we install the calendar software on your computer. To log into Netscape Calendar, the following information is required: • User Name — you can use your full name or your last name • Password — this is case sensitive • Server Name — calendar.ksu.edu To access the calendar via the web you can point your Internet browser to: http://www.ksu.edu/nscalendar Antivirus Software The College’s antivirus software, Norton AntiVirus, is centrally managed by the Computer Support Group. This enables us to automatically: • Send virus definition updates to all computers connected to the HUMEC network • Initiate periodic scans on all workstations in the College • Receive notification when viruses are found on computers As a general rule, virus definitions are updated on a daily basis. Norton AntiVirus continually scans new files created or saved on your computer. This decreases the chance that we will infect each other’s computers and files on the network. Periodically, you should check to make sure that your virus definitions are current. In your computer’s system tray, the area in the lower right hand corner of your screen where the time is displayed, you should see a yellow icon. Double click this icon to open Norton AntiVirus. When the Norton dialogue box opens, look at the lower portion of the right pain and you should see a group box with the title “Virus Definition File.” The virus definition version is represented by a date and then a version number. If the date on the version is more than seven days old, notify support so that we can manually update your virus definitions. If you receive a message that your computer contains a virus, support will be notified automatically. In most cases, the antivirus software will resolve the problem by either cleaning or quarantining the infected files. You will be notified by Norton which of these two actions occurred, and there is no need to contact support. If additional action is necessary, we will contact you. K-State recently entered into a contract with Symantec to provide antivirus software to the entire University. K-Staters can install this software on their home computers. The software is available for download at http://antivirus.ksu.edu (Note: This file is large, approximately 27 MB). We also have CDs loaded with the antivirus software. If you would like to use one of these CDs or have questions about installing Norton AntiVirus, contact support@humec.ksu.edu. E-mail Viruses Currently, the most popular method of virus distribution is via e-mail attachments. Here are a few precautions that can minimize your exposure to a virus attack: • Use Pegasus to check your e-mail. This software is more resistant to virus attacks than other software (namely Microsoft Outlook). • Do not open attachments unless you can verify their contents and sender. E-mail attachments should be expected and not a “surprise.” • Do not open attachments that claim to be Windows patches from Microsoft or any other vendor. • Do not fall victim to a hoax virus by deleting any windows files as directed by certain E-mails. Often these E-mails contain phrases like “Norton will not detect this virus” and/or “the virus remains dormant on your computer.” These E-mails are a hoax and instruct you to delete files that are an integral part of the Windows operating system, not virus files. 17
    • Human Ecology Network Handbook ______________________________________________________________________ Personal Computer Recommendations Listed below are computer system recommendations for computers purchased to connect to the HUMEC Network in the College. These recommendations serve as a guide for purchasing computers, peripherals, and software. Currently we are standardizing on the Dell Optiplex and Latitude lines of computers. Before purchasing a machine please contact us or come down to Justin 122A and we can setup a quote that would meet your needs. • Workstations: PCs with a minimum of: o Pentium III/4 or Celeron processors with speeds of 1-3 GHz o 512 MB RAM o 20 GB hard drive o 10/100 Ethernet Network Card • Operating System: Windows 2000 Professional, Windows XP • Virus Protection: Norton AntiVirus Corporate Edition 8.1 • Office Suite: Microsoft Office 2000 or Office XP (it is usually more economical to use the University’s site license than to purchase it already installed) • E-Mail: Pegasus • PC Manufacturer: Dell Computers, Optiplex and Latitude • Printers: Hewlett-Packard To ensure that all devices on the HUMEC Network work well with each other, we strongly recommend adherence to these guidelines. Deviations from these specifications should be discussed with the Network Support Group. 18
    • Human Ecology Network Handbook ______________________________________________________________________ Technology Carts The College has technology carts available for classroom instruction and presentations. Two carts are permanently housed in Justin 253 and Justin 247. Each department has carts for checkout, please contact the department office to schedule them. The other carts are located in the Copy Center (Justin 249) and can be reserved by contacting LaVerna Hinkle (532- 5598). The technology carts contain the following equipment: • PCs containing 3.5” diskette drives, CD-ROMs, and ZIP drives. The computers are loaded with Windows XP, Office 2000 and Internet browsers. They are configured to attach to the HUMEC network and are wired and wireless Internet-ready. • LCD projectors • DVD Player and/or VCR • ELMO projectors are on two of the carts in the Copy Center. Departments may maintain additional carts for their exclusive use. You may want to check with a department representative on the availability of these technology carts. PC Maintenance Routines & Tips Needs Below are routines and tips for maintaining your computer along with the frequency in which they should be performed. 1. Delete Windows temporary files to remove disk clutter. (Monthly) Most Windows programs store files on your computer’s “temp folder” as part of their normal operation. While some of these files get flushed from the system periodically, others remain in this directory. As long as no programs are running, a user can safely delete these files. Follow this procedure if using Windows 9x / ME: • Close any open programs • Use Windows Explorer to navigate to C:WINDOWSTEMP • All files in this directory can be deleted • Reboot your machine If using Windows 2000 / XP, follow these steps: • Click Start Programs Accessories System Tools Disk Cleanup • Click OK on the dialogue box that will appear • There will be a box that should have Downloaded Program files and Temporary Internet Files already checked. Ensure that these boxes are checked and then click OK and then Yes when it asks to confirm the actions. 2. Delete your browser’s disk cache to remove disk clutter. (Monthly) Internet browsers use disk space for storing recently visited pages. Remove these by following these steps: Netscape Communicator: • Open Netscape Communicator. • In the upper-left hand corner, click Edit Preferences… • In the Category window on the left side of the window, click the plus sign next to Advanced. • Select Cache. • On the right side of the window, click the Clear Disk Cache button. Microsoft Internet Explorer: • Open Internet Explorer. • Select Tools Internet Options… from the toolbar on the top. 19
    • Human Ecology Network Handbook ______________________________________________________________________ • Under the General tab, click the Delete Files… button. • If desired, you can modify the allowed size of Internet Explorer’s disk cache by clicking Settings. 3. Empty your Recycle Bin. (Monthly) 4. Perform Windows Update. (Bi-weekly) • Open a web browser • Go to www.windowsupdate.com • Click the blue text that says “Scan for Updates.” • After the search is complete, click the blue text that says “Review and install updates.” • Click the “Install Now” button • Accept any user agreements that might be presented by Microsoft and follow the onscreen instructions. NOTE: At some point after browsing to the windows update website, you may be presented with a dialogue box asking you to install a program from Microsoft. Click “Yes” if this occurs. 5. Run Scandisk to fix errors on your hard disk. (Monthly) Programs often create errors on your hard disk. Scandisk is a utility that will find and fix these errors. Follow these steps to run Scandisk if using Windows 9x / ME: • Click the Start button, go to Run • In the Open field, type scandisk and click OK • Run a Standard scan of drive C: If using Windows 2000 / XP, follow these steps: • Double click “My Computer” • Right click the C: drive and then click properties • Click the “Tools” tab and then the “Check Now” button • Check both of the check boxes and then click “Start” 6. Run Disk Defragmenter to speed up disk access time and disk efficiency. You may want to disable your screen saver before your run this utility. (Monthly) For Windows 9x / ME, follow these steps: • You can find this utility by clicking Start Run. Type defrag and click OK For Windows 2000 / XP, follow these steps: • Double click “My Computer” • Right click the C: drive and then click properties • Click the “Tools” tab and then the “Defragment Now” button • Click the (C:) drive at the top of the window and then the “Defragment” button. 7. Make sure data is stored in subdirectories rather than the root directory and make regular backups of these folders. (Daily) 8. Always backup your data before upgrading your operating system or applications. (As needed) 9. Keep media and documentation that come with the computer, software and accessories. 10. Use new, clean paper when printing on laser printers. Using paper that has previously been run through a laser printer often leaves residue inside the printer, damaging its printing mechanism. (If you want to save a tree, may we suggest that you take used paper to the local recycling center.) 11. Do not delete programs manually. Use your computers built-in utilities to remove programs. 20
    • Human Ecology Network Handbook ______________________________________________________________________ PDAs (Personal Data Assistants) Generally, there are two types of PDAs, ones that run Palm OS and others that run the Pocket PC OS. The College supports the PDAs that run the Palm OS. Most people purchase products from Palm and Handspring. The major reason we support the Palm OS-PDAs is that they synchronize with Netscape Calendar. PC Troubleshooting FAQ 1. My PC repeatedly gives me “illegal operation” errors and/or blue screens. What’s wrong? 2. I get a “The system could not log you onto the network” error. What’s wrong? 3. I get a “You are trying to login to too many workstations simultaneously” error. What should I do? 4. What are some upkeep/maintenance routines I can do to keep my PC running efficiently? 5. I get an “out of disk space” error when trying to save files on a network drive? What’s wrong? 6. Why am I getting a “This operation has been cancelled due to restrictions…” error? 7. I can’t get Pegasus to run and/or I can’t see any network drives. What’s wrong? 8. My computer does not boot. What can I do? 9. I’m having problems printing. What can I do? 10. What do I do if I have a problem with my PC that is not listed in this FAQ? 1. My PC repeatedly gives me “illegal operation” errors and/or blue screens. What’s wrong? Most frequently, errors such as these occur due to program “bugs” or hardware errors. Occasional occurrences of such errors are considered normal, but if they begin to happen frequently, write down all information, including the specific error message, what programs were running, etc. and contact the support personnel at support@humec.ksu.edu. 2. I get a “The system could not log you onto the network” error. What’s wrong? First open the context settings of the Novell login window by clicking Advanced and filling in the fields as follows: The context field should be one of the following: atid.justin, dean.justin, fshs.jusin, hn.justin, or hrimd.justin depending on your department. If these three fields are filled out correctly, then either the username or password you entered is incorrect. Retype both fields to make sure they were typed correctly. If you have forgotten your password, contact one of the support personnel in Justin 122A to setup a new one. 3. I get a “You are trying to login to too many workstations simultaneously” error. What should I do? This error occurs when the number of workstations you are currently logged onto exceeds the number of concurrent connections granted to your user account. Be sure you are logged off of any other workstations and try again. If the error message continues, try rebooting the machine to clear the connection to the server. If the problem persists, contact the personnel in Justin 122A to clear all connections. If you would like to request more connections, please send an e-mail to support@humec.ksu.edu. 21
    • Human Ecology Network Handbook ______________________________________________________________________ 4. What are some upkeep/maintenance routines I can do to keep my PC running efficiently? There are a few routines that are part of normal PC maintenance that you can run, see PC Maintenance Routines & Tips on the previous page. 5. I get an “out of disk space” error when trying to save files on a network drive? What’s wrong? By default, most users are allocated a total of 100 megabytes on the network drives. If you get such an error while saving to one of these drives, this means you have exceeded your disk space quota. To resolve this problem, first check your network directories (H:, S:, & W:) for files that can be deleted. You can also check your e-mail folders for old messages that can be deleted. If you have taken these steps and feel that you need more disk space, please e-mail us at support@humec.ksu.edu 6. Why am I getting a “This operation has been cancelled due to restrictions…” error? Certain PCs have restrictions placed on them to restrict what programs users can run. Often, these users are graduate students, graduate assistants, and undergraduate students. If you are member of one of these three groups and you would like a program added to the list of allowed programs, send an email to support@humec.ksu.edu including the name and a short description of the program. If you are not a restricted user and are receiving this error, chances are a restricted user has logged onto the PC you are working on, and thus placed their restrictions on it. In this case, contact the support personnel at support@humec.ksu.edu to resolve the issue. 7. I can’t get Pegasus to run and/or I can’t see any network drives. What’s wrong? Make sure you are logged into the HUMEC network. Click Start Programs Novell Netware Login. Enter your account information in the Novell Login window to logon. For more detailed instructions, see Logging into the HUMEC Network on Page 2. If this does not correct the problem, contact the support personnel in Justin 122A. 8. My computer does not boot. What can I do? There are many reasons that can cause a PC not to boot. Answer the following questions: a. Is the computer on? When you press the power switch, do the lights on the front of the case turn on? Do you hear a hum coming from the case? Did you hear a single beep or series of beeps coming from the case? If you don’t notice any or all of these, check the power connection for the PC. Also, check and make sure any power supplies or surge protectors that your PC is connected to are on. b. Is the monitor on? If the PC is turned on, a light on the front of the monitor should turn green. If the light isn’t on, check to make sure that the monitor is plugged into the power outlet and that it is turned on. If the light is on, but is an amber color instead of green, check that the PC is on, and check the monitor’s connection to the PC. c. Is there a disk in one of your disk drives? If there is a disk (floppy, Zip, or even CD-ROM) inserted in one of your drives, it can cause your PC not to boot properly. Remove any disk(s) and restart the computer. If you have taken the above steps, and your PC still will not boot, contact the support personnel in Justin 122A. 9. I’m having problems printing. What can I do? There are many reasons that can cause a printer not to print. Answer the following questions: a. Is the printer you are printing to on and ready? Make sure the printer is powered on, on-line, and does not have any error messages displayed. b. Are you printing to the correct printer? Within the print dialog box of the program you are trying to print from, make sure that the specified printer is the one you wish to print to. If you have taken the above steps, and your printer still will not print, try rebooting your PC and try printing again. If you continue to have trouble, contact the support personnel at support@humec.ksu.edu. 22
    • Human Ecology Network Handbook ______________________________________________________________________ 10. What do I do if I have a problem with my PC that is not listed in this FAQ? HUMEC support personnel are always willing to assist you in resolving your PC’s problem. You can reach us at: support@humec.ksu.edu K-State IT Resources K-State UNIX E-mail To setup your Central Computing ID visit: http://eid.ksu.edu. For answers to your questions about K-State’s Central E-Mail Services go to: http://www.ksu.edu/cns/services/e-mail/. Specific questions should be directed to CNS. You can forward e-mail from your UNIX account to your HUMEC address. To change or view your e-mail forwarding for your UNIX account go to: http://www.ksu.edu/forward/. There are two ways to change your password on the UNIX system: • Visit: http://eid.ksu.edu • Go to the Info Tech Help Desk, 313 Hale Library. Remember to bring your photo ID. You can access your UNIX e-mail using any POP or IMAP compliant e-mail program. We suggest one of the following three methods: • Web Mail: CNS offers the ability to access your e-mail over the web. Visit: http://webmail.ksu.edu. • Pegasus: If you have Pegasus installed on your computer at home or elsewhere, Pegasus can be used to access your UNIX account. Refer to the section “Remote Access of Your HUMEC Mailbox” in this handbook to configure Pegasus for UNIX. The changes to be made to the Pegasus’ configuration are the POP server’s name (pop.ksu.edu) and you will need to enter your UNIX account information. • Unix Access: Log on to the UNIX system using telnet or SSH, type pine. KSU Dial-In Internet Access K-Staters can access the Internet by using KSU Telecommunication’s Dial-In Internet access. The Telecommunications web site contains all of the information you need to establish an account and setup your computer to connect to the Internet. The site can be found at: http://www.telecom.ksu.edu/dialin/. A few things to note about dial-in access: • Dial-In Access is setup in the Dial-up Networking folder. First, make sure you have Dial-up networking installed. You can check by opening My Computer and looking for a Dial-Up Networking folder. A step-by-step walkthrough of how to set up your connection and modem can be found at: http://www.telecom.ksu.edu/dialin/dialfaq.html • A dial-in connection through the University allows you to access all the University resources. Some University resources require you to be originating from a KSU IP address, for example: Hale Library resources. Web Site Hosting The University offers space on their web server to host a web page. The process requires a small amount of UNIX knowledge since setting up the account must be done on UNIX. However, a step-by-step description of the process can be found at: http://www.ksu.edu/tools/creating-personal-page.html. A list of tools and How-To documents can be found at: http://www.ksu.edu/tools/ 23
    • Human Ecology Network Handbook ______________________________________________________________________ Training The Information Technology Assistance Center (iTAC) offers: • Computer instruction • Online and computer based training • Technology classroom training Information on iTAC programs and a calendar of events can be viewed at: http://main.itac.ksu.edu/training/default.htm 24
    • Human Ecology Network Handbook ______________________________________________________________________ Glossary Client A computer that requires or requests a service from another machine (a server). Dial-In Connection A connection to a network (usually the Internet) provided by dialing a phone number with a modem and making an analog connection to another modem. This connection allows data to be transmitted between the two. eID eID is short for "electronic ID", and is the name for K-State's comprehensive computer ID. E-mail Business An optional item that can be appended to an e-mail that contain a user’s contact information. Card E-mail Loop The process in which e-mail accounts automatically forward messages to each other. This creates an unending string of e-mails between the two accounts. E-mail Client A software package that allows a user to manage, send and receive e-mail. Pegasus is an example of an e-mail client. E-mail Signature A pre-defined set of text that is appended to the bottom of each e-mail message that is sent. Typically this includes things such as full name, location, and contact information. Ethernet A type of networking architecture. It provides standards for the hardware that is necessary to connect multiple computing devices together. It uses either coaxial or twisted pair wiring to connect devices. It is typically used for LAN communications. It can operate at speeds of 10/100/1000 Mbps. Ethernet Cable A piece of cabling (Category 5 wire is used for the HUMEC network) that is capable of carrying Ethernet signals and is used to connect a network device (computers, printers, etc.) to the network. Ethernet Switch A device that connects multiple Ethernet devices or segments of Ethernet networks together. It performs filtering and forwarding services. FTP File Transfer Protocol (FTP) allows users to transfer files to or from a server to a client machine. Gigabyte (GB) A unit used to measure data capacity. A gigabyte is approximately 1,000 megabytes. IMAP Internet Messaging Access Protocol (IMAP) is an e-mail protocol. It provides access to your network mailbox while connected to the server. You can view messages, create folders or delete messages as if your e-mail was on your local computer. This protocol is available through K-State’s and HUMEC’s Web Mail service. IP Address A unique address assigned to every computer connected to the Internet. You can think of it as a computer’s street address. LAN Local Area Network (LAN) is a group of computers physically connected, sharing resources in the same general vicinity. The HUMEC network would be considered a LAN. Kansas State University would be considered a WAN (Wide Area Network) because of the different technologies used to connect computing resources and the geographic distance it covers. Listserv A mailing list of e-mail addresses that receives e-mail messages and forwards that e-mail to all the members of the list. Mapped Drive A data storage area that resides on another computer but has been assigned a drive letter on your computer. This allows you to access remote storage as though it were a local drive. On our network, drives H:, S: and W: are mapped network drives. Megabyte (MB) Megabyte is a unit used to measure data storage capacity. All data is stored in computers as bits (ones and zeros). There are 8 bits in a byte and approximately 1,000 bytes in a kilobyte (KB). There are about 1,000 KB in a megabyte. So, 1 MB is about 8,000,000 bits or 1,000,000 bytes. 25
    • Human Ecology Network Handbook ______________________________________________________________________ Megahertz (MHz) Measures the number of clock cycles (changes in electric current) in millions per second. One MHz is equal to 1,000,000-clock cycles/second. This is one indicator of how fast a computer can process data. Mirrored Drives A pair of hard disk drives configured so the contents of one drive are duplicated or “mirrored.” This provides redundancy in the case of a hard drive failure. Network Computing resources (computers, printers, servers, internet connections) that are connected and shared. Network Card A device in a computer that provides the physical connection to a network. Also known as a Network (NIC) Interface Card. Novell Client Software that allows the computer to authenticate and use services provided by a Novell server. Novell NetWare An operating system that runs on servers and provides network services. The HUMEC servers run Netware. Pentium The name of a family of Intel processors. These processors range from 75 MHz To 3.06 GHz (with the top speed continuing to rise). These processors have become the standard for desktop PCs. Personal Digital A small electronic device that helps manage personal data, such as, calendar, address book, Assistant (PDA) notepads, etc. Palm Pilot and Handspring Visor are popular brands on campus. Pmail Folder This folder is located in your home directory (H: Drive). It contains the e-mail that is accessible using Pegasus Mail. You should not attempt to manually edit these files. POP3 Post Office Protocol 3 (POP3) is an e-mail protocol. It provides one of the most popular ways to receive e-mail; the server stores e-mail until a client connects and requests their messages. The e-mail is then stored on the local computer. RAM Random Access Memory (RAM) is the physical memory your computer uses to temporarily store data. In the multi-processing computer environment its importance has increased in determining overall speed of a computer. RAM is commonly measured in MB. RAID 0 Redundant Arrays of Inexpensive Disks. Striping: combining two or more physical hard disks to create one logical drive. RAID 5 Redundant Arrays of Inexpensive Disks. Combining three or more physical hard disks to create one logical drive that will continue to function if one of the hard disks fails. Rich Text Format A type of text formatting commonly supported by word processing programs on multiple platforms. This format is useful if sending documents to people who do not have the same type of word processor. Server A computer that delivers services to clients. There can be many different types of servers depending on what services (e-mail, web, ftp, file services) they offer. A server is often a specialized computer designed for performance, dependability, and fault-tolerance. SMTP Simple Mail Transport Protocol (SMTP) is a protocol used to address and direct e-mail over the Internet. The SMTP server for our college is: smtp.humec.ksu.edu. TCP/IP Transmission Control Protocol/Internet Protocol (TCP/IP) is the protocol used for Internet and many networks communication. Virus Computer code that causes malicious or unwanted changes to a computer. Currently, Norton AntiVirus protects our computers against viruses. Win 9x A name denoting one of either the Windows 95, Windows 98, and Windows ME operating systems. WebMail A function of an e-mail system which allow users to check their e-mail using an Internet browser . 26
    • Human Ecology Network Handbook ______________________________________________________________________ Appendix A: HUMEC Network Account Application Form Form available at http://www.humec.ksu.edu/support/application.html K-State EID: ___________________________________________________ Last Name: ___________________________________________________ First Name: ___________________________________________________ Department: ___________________________________________________ Telephone: ___________________________________________________ Location: ___________________________________________________ Account Type: Faculty Staff Student E-mail Forwarding: No Yes, to: ____________________ Expiration date (if known): ___________________________________________________ Comments: ___________________________________________________ ___________________________________________________ ___________________________________________________ Listserv Subscription: ATIDADM FACULTY HNFAC (You will automatically be subscribed to your department’s listserv.) ATIDFAC FOODS HNGRAD ATIDGRAD FSHSADM HNGRDFAC CLASS GALICHIA HRIMDFAC CSDGRADS HEGRDFAC HRIMDGRD CSDUNDER HNEXT SACGRAD EDWSTAFF HNF-S SENSORY Approved __________________________________ Date _______________________ 27
    • Human Ecology Network Handbook ______________________________________________________________________ Appendix B: HUMEC Network Directory Security Form Form available at http://www.humec.ksu.edu/support/security.html Name: __________________________________________________ Department: __________________________________________________ Telephone: __________________________________________________ Location: __________________________________________________ Name of File(s)/Directory __________________________________________________ User Names: Access Type ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change ________________________ Full Access Read Only Read & Change Comments: ___________________________________________________ ___________________________________________________ ___________________________________________________ Date ____________________ 28
    • Human Ecology Network Handbook ______________________________________________________________________ Appendix C: Network File Recovery Form Form available at http://www.humec.ksu.edu/support/recovery.html User Name: ___________________________________________________ Department: ___________________________________________________ Telephone: ___________________________________________________ Location: ___________________________________________________ Location of File(s)/Directory Home Shared Workarea Name of File(s)/Directory ___________________________________________________ Date File Deleted: ___________________________________________________ Backup You Would Like The File(s) Last Available Backup Other: ____________________ Restored From: Comments: ___________________________________________________ ___________________________________________________ ___________________________________________________ 29
    • Human Ecology Network Handbook ______________________________________________________________________ Appendix D: Listserv Application Form Form available at http://www.humec.ksu.edu/support/listserv.html Moderator’s Name: ___________________________________________________ Moderator’s E-mail Address: ___________________________________________________ Moderator’s Department: ___________________________________________________ Moderator’s Telephone: ___________________________________________________ Location of Moderator: ___________________________________________________ Name of Listserv (up to eight alpha/numeric ___________________________________________________ characters) Short Description of Listserv ___________________________________________________ Please attach a short list of e-mail addresses or send a text file List of e-mail addresses containing the addresses to support@humec.ksu.edu Posts by moderator only: No Yes, only the moderator can post to the list Block attachments: No Yes, messages with file attachments are not allowed Non-members may post: No Yes, anyone can post messages to the listserv Reply to List: No Yes, replies are automatically directed to the listserv Welcome Text: ___________________________________________________ (a message automatically sent to new ___________________________________________________ members) ___________________________________________________ Date ____________________ 30