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Customer Cabling Regulation Presenter: Ray Bradford

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BACKGROUND INFORMATION ACMA’s role in regulating Customer Cabling: Establish policies that will foster cabling industry self regulation in customer cabling and in a way that addresses public and national interest considerations without imposing undue financial and administrative burdens on industry; Educate and promote the benefits of cabling industry self regulation to consumers (end users) and contribute to an efficient and competitive Australian communications industry; Mandate codes and standards on behalf of the cabling industry to make them enforceable (mandatory) for manufacturers and cablers of customer cabling and equipment; and Monitor and investigate complaints about cablers. Notes: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ACMA International Training Program 13 September 2006
SESSION OUTLINE In general, this presentation will focus on developments in Industry self regulation beyond the Carrier’s Network Boundary (Customer Interface). In particular the steps taken by ACMA to bring about (or aid) industry self regulation at the customer’s side of the network boundary. Before I begin talking about the subject matter, I would like to run through with you some of the common terms (definitions) that are associated with this topic. There are a number of terms that you may be unfamiliar with. Notes: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Notes Customer cabling (cabling beyond the Network Boundary) includes all cabling and cabling product installed or maintained in commercial and domestic premises that is connected, or intended to be connected to the telecommunications network. This includes cabling that connects via a modem or control panel. Customer cabling is installed by a Registered cabler. The customer (consumer) has the right to choose a registered cabler that suites their requirements. In some countries Carrier’s Network Cabling may be known as Central Office Cabling, Service Provider Cabling or Network Provider Cabling. Notes: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Information There are 3 types of Network Boundaries in common use. In small installations (typically domestic/residential houses) the carrier normally terminates the lead-in (network cable) directly to a socket (also known as a Telecommunications Outlet or Jack). This socket is called the ‘First Socket’ . A Network Termination Device (NTD) is used in residential and small commercial installations where the customer requires more than one line, an ADSL service or at the customer’s request. The NTD is a non–jumperable/patchable device where the customer cables terminate directly onto the same connector that terminates the carrier’s lead-in cable. The NTD has a typical capacity of up to 10 pairs. A Network Boundary Distributor (also known as a MDF, CD or BD) is used mainly in larger commercial installations. It is a collection of components used to terminate the carrier’s lead-in cable, customer cables and provides facilities for cross-connection using either flexible jumpers or patch leads. Notes: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information ACMA in consultation with industry have implemented four main initiatives to promote greater industry self-regulation that directly relates to cablers . I will discuss these one at a time. The first is highlighted above, and involves the replacement of the Licensing scheme (administered by ACMA) with an industry run Registration scheme. Refer to pages 6-8. Notes: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Information The Cabling Provider Rules (CPRs) were introduced in October 2000. CPRs are mandatory and at present only apply to individual cablers (not companies). Although an industry code applies to cabling businesses, which I will discuss later. In Australia, Registered Training Organisations (RTO) conduct the training courses. Unregistered cablers with previous experience, or from other countries can have their qualifications recognised (or partially recognised) by a registered assessor. Refer to the brochure: So you want to become a registered cabler? Notes: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Notes: All cablers working in the telecommunications, fire, security and data industries which install services that connect (or are intended to be connected) to a carrier’s network must register under the Cabler Provider Rules. Eg, telephones and fax systems, computer and data equipment, monitored security alarm and fire alarm systems. Cablers need only register with one of the five ACMA accredited registrars: Open registration is primarily for cablers wishing to do commercial and residential cabling work. Restricted registration is for cablers primarily wishing to do residential work or work behind a compliant device (E.g. from a security alarm panel to a window alarm). Lift registration (as the name implies) is limited to cabling in lifts and lift control rooms. Notes: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Information To undertake customer cabling work the cabler must be registered with one of the five registrars. Compliant cabling, cabling products and customer equipment displays ACMA’s compliance mark (A – tick symbol) either on the packaging or product in accordance with the ACMA’s Labelling Notice. The current Wiring Rules are produced by the Australian Communications Industry Forum (ACIF) and is known as AS/ACIF S009: 2006 or Australian Standard: Installation requirements for customer cabling (Wiring Rules) . Notes: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information The second item (highlighted above) involves the replacement of ACMA Technical Standards applicable to Cablers and Cabling manufacturers with Standards produced by Industry. The industry body now responsible for producing these standards is known as the Australian Communications Industry Forum (ACIF). Refer to page 10. Notes: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Information The Australian Communications Industry Forum (ACIF) establishes working committees, made up of representatives from a cross section of the cabling industry. The two principal standards that relate to cablers are: - AS/ACIF S008 (Requirements for authorised cabling product); and - AS/ACIF S009 (The Wiring Rules) The public are given a 60 day period to comment on the content of draft standards ACMA mandates both of these Standards Notes: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information The third item (highlighted above) allows manufacturers to carry out their own testing and the Australian supplier to keep and maintain the products compliance folder. Refer to page 12. Notes: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Notes: AS/ACIF S008 :2006 is the mandatory standard for Cabling Product (including cable). The compliance folder contains the S008 test report, a declaration of conformity and product identification (E.g. photographs and descriptions). Notes: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information The fourth item (highlighted above) involves the introduction of a new industry code called Cabling Requirements for Business . This code was registered by the Australian Communications Authority on 17 July 2003, and took effect on 1 October 2003. Notes: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Information The Code provides the facility for regulating cabling businesses, whereas the Cabling Provider Rules only apply to individual cablers. Cabling businesses are no longer immune from cabling regulation. ACMA has detected two main areas of non-compliant cabling that affects safety: Inadequate separation from mains electrical cabling; and Unregistered cablers performing cabling work. Notes: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Notes: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information The Code covers: Cabling qualifications – all cablers must be registered or under supervision of a registered cabler Retention of cabling records – Job completion records must be retained for at least 12months Compliance with applicable cabling rules and standards for installing and maintaining cabling product and customer equipment Maintaining co-operation with ACMA, its inspectors and contracted auditors. Notes: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
General Information The Code covers the provisions for businesses to become Code signatories. A business may elect to become a Code signatory: to demonstrate their commitment to providing cabling installations and maintenance practices that meet all applicable cabling rules and standards; to demonstrate that they have quality systems which ensure cabling compliance; to enhance their marketability; to participate in the self-regulatory compliance arrangements under the Code; As an added incentive, cabling businesses that become Code signatories are exempt from ACMA’s audit program. Notes: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Additional Notes: To apply for Code Signatory status, a cabling service operator must have in place systems that ensure compliance with the Code Rules as well as be able to demonstrate the existence of quality systems sufficient for the allocation of 100 points under the scoring schedule set out in the Code. The scoring schedule is scaled to allow for various sized cabling service providers: Level 1: 20 or more cablers Level 2: 5 – 19 cablers Level 3: 2 – 4 cablers Significant penalties can apply for breaches to the Code. Notes: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Notes: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What do consumers need to know? What if things go wrong? If a dispute arises what assistance can I count on to resolve it? Accountability Are the staff the company employs competent and qualified to do the work? Technical Competence How can you decide which cabling provider is best for your needs? Competition How do you know that the company you wish to use is going to provide you with a good standard of service and be accountable should things go wrong? Quality of Service Where can you find a company to provide the cabling services you require? Availability
Notes: _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
ACMA’s role in regulating Customer Cabling: Establish policies that will foster cabling industry self regulation in customer cabling and in a way that addresses public and national interest considerations without imposing undue financial and administrative burdens on industry; Educate and promote the benefits of cabling industry self regulation to consumers (end users) and contribute to an efficient and competitive Australian communications industry; Mandate codes and standards on behalf of the cabling industry to make them enforceable (mandatory) for manufacturers and cablers of customer cabling and equipment; and Monitor and investigate complaints about cablers.

Customer Cabling Regulation Presenter: Ray Bradford Presentation Transcript

Customer Cabling Regulation Presenter: Ray Bradford
SESSION OUTLINE
- Cabling in Australia beyond the Carrier’s Network Boundary
- Progress to date with Self Regulation
- Future Directions
CUSTOMER CABLING
- What is Customer Cabling?
- ACMA has a clear demarcation point between the carrier’s network cabling and the customer’s cabling
- The carrier’s network cabling finishes at what is known as the Network Boundary
- It is the cabling beyond the Network Boundary that we call Customer Cabling
THE NETWORK BOUNDARY
- Types of Network Boundaries
MOVE TOWARDS GREATER CABLING INDUSTRY SELF-REGULATION
- Progress to date:
- The ACMA managed cabler licensing scheme has now been replaced by an industry based registration scheme
- ACMA Technical Standards applicable to Cablers and authorised Manufacturers of Cabling Product are now produced by an industry forum (ACIF)
- Manufacturers of Cabling Product may carry out their own testing. Australian supplier, rather than ACMA, is now responsible for products compliance folder
- New industry code – Cabling Requirements for Business developed by industry and registered in 2003
FROM LICENSED TO REGISTERED CABLERS
- In consultation with industry, ACMA developed new customer cabler rules known as Cabling Provider Rules (CPRs)
- Industry run registration scheme introduced
- Cablers must undergo adequate training before registering
- Registration applies to individual cablers
CABLING PROVIDER RULES (CPRs)
- KEY POINTS
- Applies to the telecommunications, fire, security and data industries.
- Five independent registrars accredited by the ACMA to provide cabling registration services
- There are three types of registration: Open, Restricted, and Lift
CUSTOMER CABLING WORK
- The Cabler Must:
- Be a registered cabler
- Use only compliant cabling, cabling products and customer equipment
- Install cabling and cabling product as per the Wiring Rules
MOVE TOWARDS GREATER CABLING INDUSTRY SELF-REGULATION
- Progress to date:
- The ACMA managed cabler licensing scheme has now been replaced by an industry based registration scheme
- ACMA Technical Standards applicable to Cablers and authorised Manufacturers of Cabling Product are now produced by an industry forum (ACIF)
- Manufacturers of Cabling Product may carry out their own testing. Australian supplier, rather than ACMA, is now responsible for products compliance folder
- New industry code – Cabling Requirements for Business developed by industry and registered in 2003
CABLING STANDARDS
- KEY POINTS
- The Australian Communications Industry Forum (ACIF) establishes Working Committees to develop or review technical standards for the cabling industry
- Two principal standards directly relate to cablers:
- Mandatory Standards are enforceable by the ACMA.
MOVE TOWARDS GREATER CABLING INDUSTRY SELF-REGULATION
- Progress to Date:
- The ACMA managed cabler licensing scheme has now been replaced by an industry based registration scheme
- ACMA Technical Standards applicable to Cablers and authorised Manufacturers of Cabling Product are now produced by an industry forum (ACIF)
- Manufacturers of Cabling Product may carry out their own testing and the Australian supplier, rather than ACMA, is now responsible for products compliance folder
- New industry code – Cabling Requirements for Business developed by industry and registered in 2003
MANUFACTURING & IMPORTING
- KEY POINTS
- Manufacturers can now test their Cable and Cabling Product to AS/ACIF S008 in-house, providing they have the facilities and expertise to do so. Previously only test houses accredited with the National Association of Testing Authorities (NATA) could do this.
- Australian manufacturers, importers, distributors or their agents now manage the products Compliance Folder instead of ACMA.
- ACMA does random compliance folder audits to ensure compliance.
MOVE TOWARDS GREATER CABLING INDUSTRY SELF-REGULATION
- Progress to date:
- The ACMA managed cabler licensing scheme has now been replaced by an industry based registration scheme
- ACMA Technical Standards applicable to Cablers and authorised Manufacturers of Cabling Product are now produced by an industry forum (ACIF)
- Manufacturers of Cabling Product may carry out their own testing. Australian supplier, rather than ACMA, is now responsible for products compliance folder
- New industry code – Cabling Requirements for Business developed by industry and registered in 2003
INDUSTRY CODE – Cabling Requirements for Business
- KEY POINTS
- Places obligations on cabling businesses that contract or employ two or more cablers
- Ensures that cabling installation and maintenance practices comply with the Wiring Rules and the applicable standards for cabling product
- Promotes client safety and network integrity
- Provides an incentive for self-regulation and compliance
Breakdown of violations, by violation type for 2004-05
REQUIREMENTS OF THE CODE
- Mandatory provisions :
- All cabling businesses are subject to the Code Rules ensuring: - All cablers are registered or under supervision - Cabling records are retained - Cabling work complies with applicable cabling rules & standards - Co-operation with ACMA
REQUIREMENTS OF THE CODE
- Voluntary provisions :
- Businesses may elect to become Code signatories to the Guidelines of the Code
- Code signatories must demonstrate their quality systems to an accredited assessor
ASSESSMENT UNDER THE CODE
- KEY POINTS
- ACMA has accredited four organisations (to date) to provide independent, third party assessments of cabling businesses wishing to sign up to the Code
- Cabling businesses are assessed on: - Quality systems that ensure compliance; - Cabler skills maintenance programs; - Cabling work documentation practices; - Third party references; and - Affiliation with an industry association
Consumer information
- ACMA raises consumer awareness of cabling regulation by: - consumer information brochures - consumer fact sheets - Adverts and articles in popular magazines - ACMA web site
- Consumers are encouraged to: - check the registration card of the cabler - ask for a job completion form
What do Consumers need to know?
- Availability of local cabling provider
- Quality of service offered by each provider
- That they have a choice of cabling provider
- Technical competence of cablers to do the work
- Accountability of the provider to fix any problems
REFERENCE MATERIAL
- BROCHURES : - So you want to become a registered cabler? - Telecommunications Cabling Provider Rules - Industry Code – Cabling Requirements for Business
- Website : www.acma.gov.au - click on: Industry > Telecommunications > Cabling
Contact Details
- Ray Bradford Phone: 61-3-9963 6932 E-mail: [email_address] Fax: 61-3-9963 6970 Website: www.acma.gov.au