Altiris
      ®



 Inventory Solution 5.6
 for Network Devices
 Product Guide
Notice
                  Copyright © 2003 Altiris Inc. All rights reserved.

                  Product Version: 5.6

     ...
Contents

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Contents




SNMP MIB Manager Log File Page                           . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Preface
                  Before using this documentation, we recommend that you review the document conventions (see
    ...
Preface




Support
                  Altiris is committed to providing world-class technical support and professional ser...
Chapter 1:

Introducing Inventory Solution for Network Devices
                  Altiris® Inventory Solution for Network D...
Chapter 1: Introducing Inventory Solution for Network Devices                                                         Feat...
Chapter 1: Introducing Inventory Solution for Network Devices                                            Terminology




T...
Chapter 2:

Installing Inventory Solution for Network Devices on the
  Notification Server
                  Inventory Sol...
Chapter 2: Installing Inventory Solution for Network Devices on the Notification Server




Step 2 - Installing Licenses
 ...
Chapter 3:

Using Inventory Solution for Network Devices
                  This section contains the following topics:

  ...
Chapter 3: Using Inventory Solution for Network Devices                        Viewing Network Device Inventory Results


...
Chapter 3: Using Inventory Solution for Network Devices                    Working with MIB Mapping Table Definitions




...
Chapter 4:

Configuring and Testing Inventory Solution for Network
 Devices

Modifying the Network Device Inventory Policy...
Chapter 4: Configuring and Testing Inventory Solution for Network Devices Viewing the SNMP MIB Manager Log File




      ...
Appendix A:

Solution-Specific Context Sensitive Help
                  This appendix is does not document the context-sen...
Appendix A: Solution-Specific Context Sensitive Help                                               Import MIB File Page


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Appendix A: Solution-Specific Context Sensitive Help                          Network Device Inventory Results Page




  ...
Appendix A: Solution-Specific Context Sensitive Help                             Network Device MIB Entry Selection Page

...
Appendix A: Solution-Specific Context Sensitive Help                                Test Table Mappings on Device Page



...
Index


                    A                                    V
Altiris                                 version 2
    s...
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Altiris Inventory Solution for Network Devices

  1. 1. Altiris ® Inventory Solution 5.6 for Network Devices Product Guide
  2. 2. Notice Copyright © 2003 Altiris Inc. All rights reserved. Product Version: 5.6 Document Date: June 27, 2003 Bootworks U.S. Patent No. 5,764,593. RapiDeploy U.S. Patent No. 6,144,992. Due to the inherently complex nature of computer software, Altiris does not warrant that the Altiris software is error-free, will operate without interruption, is compatible with all equipment and software configurations, or will otherwise meet your needs. The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Altiris. Altiris Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation. For the latest documentation, visit our Web site at www.altiris.com. Altiris, the Altiris logo, BootWorks, Inventory Solution, LabExpert, PC Transplant, RapiDeploy, and RapidInstall are registered trademarks of Altiris, Inc. in the United States. Carbon Copy is a registered trademark licensed to Altiris, Inc. in the United States and a trademark of Altiris, Inc. in other countries. Altiris eXpress, Altiris Vision, Application Management Solution, Application Metering Solution, Asset Control Solution, Asset Management Suite, Client Management Suite, Compliance Toolkit, Conflict Analysis Solution, Contract Management Solution, Deployment Server, Deployment Solution, Education Management Suite, Helpdesk, Helpdesk Solution, HP Client Manager Software, Lab Management Suite, Migration Toolkit, Mobile Client for SMS, My IT Forum, Notification Server, Problem Management Suite, Server Management Suite, Server Monitor Solution, Site Monitor Solution, Software Delivery Solution, TCO Management Solution, Unix Client for SMS, Unix Inventory Solution, Unix Software Deliver Solution, Web Admin for SMS, Web Reports and other product names are trademarks of Altiris, Inc. in the United States and other countries. Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. HP is a registered trademark of the Hewlett-Packard Corporation. Compaq is a registered trademark of the Hewlett-Packard Corporation. Macintosh is a registered trademark of the Apple Computer Corporation. All other brand names are trademarks or registered trademarks of their respective companies. Altiris Inventory Solution for Network Devices Product Guide 2
  3. 3. Contents Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Conventions .............................................................. 5 Support .......................................................................... 6 Training .......................................................................... 6 Chapter 1: Introducing Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features and Benefits ............................................................... 8 Terminology ....................................................................... 9 Chapter 2: Installing Inventory Solution for Network Devices on the Notification Server . . . . . . . . 10 Step 1 – Installing Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Step 2 - Installing Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 3: Using Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Collecting Network Device Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Viewing Network Device Inventory Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working with MIB Mapping Table Definitions ............................................ 13 Making a New MIB Mapping Table Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Importing a MIB Mapping Table Definition ........................................... 14 Exporting a MIB Mapping Table Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Removing MIB Mapping Table Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Chapter 4: Configuring and Testing Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . 15 Modifying the Network Device Inventory Policy’s Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Enabling the Network Device Inventory Policy to do Diagnostic Reporting . . . . . . . . . . . . . . . . . . . . . . 15 Running the Network Device Inventory Policy Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Viewing the SNMP MIB Manager Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Appendix A: Solution-Specific Context Sensitive Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Advanced Policy Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Import MIB File Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Import Table Mapping Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Network Device Inventory Results Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Network Device MIB Entry Selection Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Network Device MIB Mapper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Test Table Mappings on Device Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Altiris Inventory Solution for Network Devices Product Guide 3
  4. 4. Contents SNMP MIB Manager Log File Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Altiris Inventory Solution for Network Devices Product Guide 4
  5. 5. Preface Before using this documentation, we recommend that you review the document conventions (see “Document Conventions” on page 5). Detailed information about Altiris products is included in each product’s documentation. The product’s documentation is installed when the product is installed. To access Altiris product documentation from the Web, go to our documentation Web page at www.altiris.com/support/ documentation. If you have questions that are not answered in the documentation, we recommend that you use one of our support options (see “Support” on page 6). If you have feedback about this documentation, please send an e-mail message to our documentation group at doc@altiris.com. Document Conventions The following table describes the conventions used in this document. Document Conventions What you see Meaning Altiris Notification References to other documents are italicized. Server Product Guide Note Most references to Altiris documents are hypertext links to those documents. For these links to work, the target document file must be in the same location as the source document. If viewing PDF documentation from our product CD or where the documents were installed on your hard drive, the links will work. If viewing a PDF document from our web site, the links to other Altiris documents will not work. (The documents are stored in different folders). If you download PDF documents from our web site and place them in the same folder, the document references will link to the other PDF document provided the target PDF document is in the folder. Interface Element Name Buttons, menu items, tabs, and field names are displayed in bold text. File > Save A series of mouse selections are represented in this format. The above example means click on the File command on the menu bar, and then click on the Save command. server name/altiris/ A value in a path that depends on the user’s system is in italics. In this documents example, server name needs to be replaced by the name of the user’s server. set variable = 123 Sample code is in Courier font. www.altiris.com Links to web pages are in blue text. Altiris Inventory Solution for Network Devices Product Guide 5
  6. 6. Preface Support Altiris is committed to providing world-class technical support and professional services to its customers. Included with every product purchase is complimentary Electronic Support. For customers who want a higher level of support, Altiris offers many fee-based services ranging from Priority Support, which includes priority telephone and priority e-mail support, to on-site consultation. Before Contacting Support We recommend that you do the following before contacting Support: • Download and install the latest version of the product and product updates from our web site (www.altiris.com). • Read the product Release Notes. The Release Notes contain important information on the current release including limitations and application-specific workarounds. Many customer questions are answered in the Release Notes. • Review the information in the Altiris support forums (go to www.altiris.com and click on Support and then Forums). If you cannot find the answer to your question in the forums, you can post your own question. The forums are monitored by our Support engineers, who will help you with your questions. Support Contact Information Altiris is a global organization with operational centers in the following geographies: • Americas in Lindon, Utah covering North and South America • Asia Pacific in Sydney, Australia • Europe, Middle East, and Africa (EMEA) in Landau, Germany Contact information for each of these operational centers is available at www.altiris.com/contact. When contacting Support, please include the following information in the e-mail or have it ready when calling: • Your name, e-mail address, and phone number • Product name and product version • Specific details about the problem, including specific system messages, error codes, and logs • Details about your system, including the operating system, applied services packs, hardware configuration, network details, and other applications running on the system. Training To ensure that you are using Altiris products in the most effective way, Altiris offers in-depth, instructor-led, hands-on courses. These courses will help you quickly learn the optimum methods for installing, configuring, and managing your network using Altiris’ award-winning products. For information about Altiris training, go to the following web site: • http://www.altiris.com/services/training/ Altiris Inventory Solution for Network Devices Product Guide 6
  7. 7. Chapter 1: Introducing Inventory Solution for Network Devices Altiris® Inventory Solution for Network Devices™ is designed to meet the demands of today’s diverse network environments. It gathers inventories from SNMP enabled devices (such as computers, routers, switches, and printers) in a company’s network. A variety of data collection options ensure that Inventory Solution for Network Devices works in many environments. To help maximize your investment, Inventory Solution for Network Devices goes beyond simple data gathering. By providing a Web-based management console, policies to alert you of critical information, and professional quality Web Reports. Inventory Solution for Network Devices includes the tools you need to transform your network device inventory data into useful information. When the Network Device Inventory policy is run, Inventory Solution for Network Devices collects inventory data and generates easy-to-understand inventory reports. Inventory data can be collected from network devices on a repeating schedule by enabling the scheduler in a policy or can be collected as soon as possible for testing and troubleshooting by using the Discover Now button in the Network Device Discovery Settings page. The licensing model of Inventory Solution for Network Devices is one license per node. A node consists of a device on the network, such as a computer, printer, switch or router. Many switches and routers can be linked in parallel to appear as a single virtual device, Inventory Solution for Network Devices will detect and license the individual switches comprising the virtual switch accordingly. Note: If you think your license count is incorrect, check the “Chassis and Modules” report to see which switches may be contained within the device. Altiris Inventory Solution for Network Devices provides a default inventory policy that gathers inventory on all network devices at a scheduled time (in the evening hours). If you want to gather inventory from devices that which might not be present in the evening hours (such as notebook computers) or if you have devices in remote sites or in different time zones, you might want to break up the inventory gathering into multiple schedules and different collections of devices by making additional policies. Altiris Inventory Solution for Network Devices Product Guide 7
  8. 8. Chapter 1: Introducing Inventory Solution for Network Devices Features and Benefits Inventory Solution for Network Devices Turn Data into Information Inventory Data via LAN Data into MS SQL MS SQL Database Inventory Data Data to SMS (Optional) via WAN u p al- MS SMS Di vi a Database ta Da Inventory Solution Reports ry Notification Server to v en In Web Reports Inventory Data Includes: Network Devices ! Hardware ! Serial Number Features and Benefits Inventory Solution for Network Devices provides the following features and benefits. • It provides full access to all the data from most browsers. Data can be accessed through Web Reports on Notification Server or through Web Administrator for Microsoft SMS using data that has been forwarded to the SMS database. • It includes integrated Web Reports. Inventory Solution for Network Devices comes with numerous built-in reports that help you analyze and make proactive management decisions based upon Inventory Solution for Network Devices data. This allows quick and easy access to inventory information without having to create custom SQL scripts. Custom reports may also be added and scheduled to run automatically. Inventory Solution for Network Devices gathers any data that can be read through SNMP. You simply create tables and map an object ID into your database. Inventory Solution for Network Devices installs with many default table mappings. Altiris Inventory Solution for Network Devices Product Guide 8
  9. 9. Chapter 1: Introducing Inventory Solution for Network Devices Terminology Terminology To understand this document, it is important that you understand the Inventory Solution for Network Devices terminology used in this document. The following are terms with which you should be familiar as you use this document: MIB, Management Information Base Hardware and software network resources that are controllable using an SNMP manager that must provide a definition of the data objects that can be queried and/or updated. These definitions are located in a database known as the Management Information Base (MIB). SNMP, Simple Network Management Protocol A network protocol used to manage TCP/IP networks. This protocol provides functions that enable you to access the data object whose definitions are located in the MIB. Altiris Inventory Solution for Network Devices Product Guide 9
  10. 10. Chapter 2: Installing Inventory Solution for Network Devices on the Notification Server Inventory Solution for Network Devices must be installed on a computer running Notification Server. For more information on installing Notification Server, see the Altiris eXpress Notification Server User Guide. Step 1 – Installing Inventory Solution for Network Devices If you previously had Notification Server installed, run the Altiris eXpress Install Helper (AeXNSInstallHelper.exe). The install helper will make sure you are using the most up to date Notification Server and then will automatically download and install solutions for the licenses in the folder. If you have just installed and configured Notification Server, the install program automatically downloads and installs solutions for the licenses in the folder. The Suite Download and Installation screen appears and the solution or solutions are automatically installed. This process may take several minutes. If the solutions do not automatically begin installing, 1 Click the Solution Center tab. 2 Under the Solutions Available for Download heading, click a topic to display the suites and solutions associated with the heading. Note: Clicking the topic again will hide the topic’s suites and solutions. 3 Click the suite or solution to download. 4 When the Solution Suite Download Page — Web Page Dialog appears, click Start. The solution is downloaded, installed, and configured. This process may take several minutes. When completed, the browser will display to the Solution Center tab. To install Inventory Solution for Network Devices to a previously installed Notification Server 1 Click Start > Programs > Altiris > eXpress Notification Server > Web Administrator to start the Web Administration Console. 2 Click Solution Center. 3 Click Inventory & Asset Management. 4 Click Inventory Solution for Network Devices. 5 Click Start. This installs Inventory Solution for Network Devices to the Notification Server. Altiris Inventory Solution for Network Devices Product Guide 10
  11. 11. Chapter 2: Installing Inventory Solution for Network Devices on the Notification Server Step 2 - Installing Licenses The solution or solutions are automatically installed with 7-day trial licenses. You will need to install the solution’s 30-day evaluation license or a purchased license included in the downloaded ZIP file. 1 Open the Altiris eXpress Web Administrator Console and click the Licensing tab. 2 In the left pane, click the Install License link. 3 Click the Install from a file link. 4 Click the Browse for a license file button and go to the directory where the license files are located. The license files will be in the directory where you unzipped the ZIP file unless you have moved them. 5 Click on the solution license file (solution_name.txt) and click Open. The license information is displayed in the box. 6 Click Install License. 7 When the Installing the certificate, please wait screen appears, wait for the license installation to complete, and then press OK. 8 Repeat steps 4 through 7 until each of the .txt license files are installed. 9 In the left pane, click License Status to confirm that the licenses have been properly installed. Altiris Inventory Solution for Network Devices Product Guide 11
  12. 12. Chapter 3: Using Inventory Solution for Network Devices This section contains the following topics: • Prerequisites (page 12) • Collecting Network Device Inventory (page 12) • Viewing Network Device Inventory Results (page 13) • Working with MIB Mapping Table Definitions (page 13) • Making a New MIB Mapping Table Definition • Importing a MIB Mapping Table Definition • Exporting a MIB Mapping Table Definition • Removing MIB Mapping Table Definition Prerequisites Before you can collect network device inventory data, you must • Have installed a Notification Server on your network. This product requires that the Notification Server must be on Windows 2000 or later. For detailed information on Notification Server, see the Altiris Notification Server Product Guide. • Use Internet Explorer 5.5 or later for the browser. • Have the Network Discovery Add-on (included with Inventory Solution for Network Devices) installed on the Notification Server and have discovered the devices on the network. For information on network discovery, see the Altiris Network Discovery Add-on Product Guide. • Have Inventory Solution for Network Devices installed on the Notification Server. • Complete a network discovery. For information on network discovery, see the Altiris Network Discovery Add-on Product Guide. Collecting Network Device Inventory Network Discovery will populate the database with only a small amount of data—enough to identify the device. Inventory Solution for Network Devices goes beyond that initial data and gathers more information and in more detail based on the table mappings defined. Important: Before starting to work with Inventory Solution for Network Devices and mapping the MIBS and table definitions, do a “network discovery”. Information from the network discovery is required for Inventory Solution for Network Devices. For information about network discovery, see the Altiris Network Discovery Add-on Product Guide. Network devices can be inventoried automatically based on the schedule in the policies. Altiris Inventory Solution for Network Devices Product Guide 12
  13. 13. Chapter 3: Using Inventory Solution for Network Devices Viewing Network Device Inventory Results To collect network device inventory data 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane treeview, click Inventory Solution for Network Devices > Policies > Inventory Policies > Network Device Inventory. 3 In the right pane in the Tasks section, click on the Schedule link. 4 In the Schedule Configuration page, click the Enable check box. 5 In the Custom Schedule section, click the Edit schedule link. 6 Make the schedule changes in the Edit Notify Server Schedule dialog box and click the OK button. 7 Click the Apply button. The message “Changes to package saved.” will appear below the Apply and Cancel buttons. To help with testing and troubleshooting, network devices can also be inventoried manually. For more information see “Running the Network Device Inventory Policy Manually” on page 15. Viewing Network Device Inventory Results When an inventory policy has completed, it will report statistics about the operations performed. These statistics can be viewed within a report. To view the network device inventory results 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane treeview, click Inventory Solution for Network Devices. 3 At the top center of the right pane click on the Inventory Results tab. Working with MIB Mapping Table Definitions Inventory is gathered from devices based on the MIB definitions that you have chosen to use. Individual object IDs are mapped into columns within the SQL tables that you define. Making a New MIB Mapping Table Definition To make a new table definition MIB mapping 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane (treeview), click Inventory Solution for Network Devices. 3 At the top-center of the right pane, click the Table Mappings button to open the Network Device MIB Mapper page. 4 Click the New button. 5 Type the new table definition name in the Table field. 6 Type the table class in the MIF Class field. 7 Click the Apply button. Altiris Inventory Solution for Network Devices Product Guide 13
  14. 14. Chapter 3: Using Inventory Solution for Network Devices Working with MIB Mapping Table Definitions Importing a MIB Mapping Table Definition If you have previously exported a table mapping definition, you may import that file back into the system. To import a MIB mapping table definition 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane (treeview), click Inventory Solution for Network Devices. 3 At the top-center of the right pane, click the Table Mappings button to open the Network Device MIB Mapper page. 4 Click the Import button. 5 When the Import Table Mapping page appears, enter the folder path and filename of the file you want to import. Tip: You can use the Browse button to enter the filename information. 6 Click the Upload button. The imported table will appear. Exporting a MIB Mapping Table Definition When you have defined a MIB mapping, you may want to save it for backup purposes or to use on other installations of the product. To export a MIB mapping table definition 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane (treeview), click Inventory Solution for Network Devices. 3 At the top-center of the right pane, click the Table Mappings button to open the Network Device MIB Mapper page. 4 Using the Table drop-down list, select the table definition you want to export. Click the Export button nearest to the Table drop-down list. 5 When the Export Table Mapping dialog box appears, go to the folder where you want to save the file, modify the file name as wanted, and click Save. The table definition will be saved in an .xml file in the selected folder. Removing MIB Mapping Table Definition To remove a MIB mapping table definition 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane (treeview), click Inventory Solution for Network Devices. 3 At the top-center of the right pane, click the Table Mappings button to open the Network Device MIB Mapper page. 4 Using the Table drop-down list, select the table definition you want to remove. Note: Click the Remove button nearest to the Table drop-down list. 5 You will be prompted to delete the table definition. If you choose Yes, the table mappings will be deleted and this information will no longer be requested from the devices. 6 You will be prompted to delete the SQL database information previously gathered from the devices. If you choose Yes, the data will be deleted. Reports will no longer contain data for this table. Altiris Inventory Solution for Network Devices Product Guide 14
  15. 15. Chapter 4: Configuring and Testing Inventory Solution for Network Devices Modifying the Network Device Inventory Policy’s Advanced Settings To change the Advanced Policy Settings 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane treeview, click Inventory Solution for Network Devices > Policies > Inventory Policies > Network Device Inventory. The Policy Properties page appears. 3 At the upper-right corner of the right pane, click the Advanced tab. The Advanced Policies Settings page appears. 4 Make the wanted changes. 5 Click the Apply button to save the changes. Enabling the Network Device Inventory Policy to do Diagnostic Reporting If you experience questionable behavior or if you want details of then the policies start and complete, you can enable diagnostic information to be reported back to the NS log files. To enable diagnostic reporting 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane, click Inventory Solution for Network Devices > Policies > Inventory Policies > Network Device Inventory. 3 In the Tasks section, click on the Advanced link. 4 Click the Log diagnostic information check box. 5 Click the Apply button. Running the Network Device Inventory Policy Manually Manual execution of the inventory gathering is required if a schedule is not used. This option is also useful for diagnostics and troubleshooting. To manually start a discovery or inventory policy 1 In the Web Administration Console, click the Solutions tab. 2 In the left pane treeview, click Inventory Solution for Network Devices > Policies > Inventory Policies > Network Device Inventory. Altiris Inventory Solution for Network Devices Product Guide 15
  16. 16. Chapter 4: Configuring and Testing Inventory Solution for Network Devices Viewing the SNMP MIB Manager Log File 3 In the right pane in the Tasks section, click on the Advanced link. The Advanced Policy Settings page appears. 4 Click the Inventory Now button. 5 When the confirmation dialog box appears, click the OK button. The message “Inventory Started.” will appear below the Apply and Cancel buttons. Viewing the SNMP MIB Manager Log File If you try to import a MIB file that the manager does not understand or has an error, an error message will be displayed that contains a link to the error log file. The error log file may contain some hints as to what is wrong. To correct these errors, you may need to obtain an updated MIB file or make the necessary changes in the MIB file, then try to import the file again. Altiris Inventory Solution for Network Devices Product Guide 16
  17. 17. Appendix A: Solution-Specific Context Sensitive Help This appendix is does not document the context-sensitive help for every page related to Inventory Solution for Network Devices. It only provides the online, context-sensitive help for the page templates that are unique to the Inventory Solution for Network Devices. The online, context- sensitive help for the page templates that are common among multiple solutions are provided by the Altiris Notification Server Solution Product Guide. Advanced Policy Settings Page These settings may need to be altered depending on your network topology, latency or configuration that may prohibit queries from completing successfully. You may adjust these settings to better balance performance and overall accuracy of the data. Some devices may report data at slower rates than others and may timeout if the values are set too low. However, setting some values too high may cause unnecessary waiting for devices that are not active at the time and may take longer to complete the entire process. Item Description Ping device check Ping device for activity. (Default: checked) box SNMP support check Query for SNMP support (Default: checked) box Circular DNS Perform circular DNS resolution. (Default: checked) Resolution check box NetBIOS name and Query for NetBIOS name and domain. (Default: checked) domain check box Maximum threads Maximum number of threads used for discovery (Default: 40) field SNMP timeout field Number of milliseconds to wait for SNMP queries to complete. (Default: 1000 milliseconds) SNMP retries field Number of attempts to obtain SNMP data. (Default: 1) Ping timeout field Maximum number of milliseconds to wait for an ICMP response. (Default: 500 milliseconds) Ping retries field Number of attempts to ping the device. (Default: 1) Log diagnostics Include diagnostics information in log files. (default: unchecked) information check box Inventory Now button Starts a network device inventory immediately. Apply button Enters changes made on the page in the database. Cancel button Cancels changes made on the page so they are not entered in the database. Altiris Inventory Solution for Network Devices Product Guide 17
  18. 18. Appendix A: Solution-Specific Context Sensitive Help Import MIB File Page Import MIB File Page If you have a MIB file that is not provided, you may import your MIB file into the system, then choose objects from that MIB definition. The MIB file will copied from the specified location and into the file system on the NS. MIB definitions are not stored within the NS database, but rather the file system. Item Description Filename field The path to the file used to import the MIB information from. Browse button Opens a browse page to select the file to use in the Filename field. Upload button Loads the file in the Filename field into the database. Close button Closes the Import MIB File page. Import Table Mapping Page Importing and exporting table mapping definitions are often useful when using multiple installations of NS or if you have received updated table mapping definitions. Importing table definitions will create the table mappings and assign them to associated device types. When the import is complete, you can view the table in the Table Mappings page. Item Description Filename field The path to the file used to import the table mapping information from. Browse button Opens a browse page to select the file to use in the Filename field. Upload button Loads the file in the Filename field into the database. Close button Closes the Import Table Mapping page. Network Device Inventory Results Page This page will show you when the inventory is gathered on the device and what statistics are associated with each device. Items in the list will update when the next inventory policy is executed against that client. Item Description Host Name column Fully qualified domain name of the host device, as know by the Notification Server. Class column Classification of the device IP Address column The 32-bit host address. It is usually represented in dotted decimal notation. Item Read column The number of items read of the corresponding host. The information is updated each time a inventory run occurs. Total Size column Total bytes read. The information is updated each time a inventory run occurs. Collection Time The date and time when the information was gathered. The information is column updated each time a inventory run occurs. Note: Because items remain in the list until they are manually removed, the Collection Time value might help you determine which items need to be removed from the inventory results. Refresh button Refreshes the information in the table with the latest results. Altiris Inventory Solution for Network Devices Product Guide 18
  19. 19. Appendix A: Solution-Specific Context Sensitive Help Network Device Inventory Results Page Item Description Auto refresh every X When checked, the list will automatically update while the inventory is seconds check box gathered and display new rows in the table. This is sometimes useful when diagnosing or checking on current status. (default unchecked) Clear button Clears information from the table. Altiris Inventory Solution for Network Devices Product Guide 19
  20. 20. Appendix A: Solution-Specific Context Sensitive Help Network Device MIB Entry Selection Page Network Device MIB Entry Selection Page Page Description Item Description MIB drop-down list List of MIBs in the MIB manager database. Import button When clicked, opens the Import MIB File page. For more information see “Import MIB File Page” on page 18. Object ID list A list of the object ID for the MIB. When an Object ID in the list is selected, information about the object ID appears in the information box below the Object ID list. Apply button Enters changes made on the page in the database. Cancel button Cancels changes made on the page so they are not entered in the database. Network Device MIB Mapper Page Page Description Item Description Table drop-down list Used to select a table definition from the discovered network devices in the list. This is a list of all tables know in the system. New button Used to add table definitions. When the New button is clicked, the Table field and the MIF Class field can be modified. Remove button A table definition must be listed in the Table field for the Remove button to be active. The Remove button is used to remove the table definition in the Table field from the database. Import button Used to import table definitions. When clicked, the Import Table Mapping page opens. For more information see “Import Table Mapping Page” on page 18. Export button A table definition must be listed in the Table field for the Remove button to be active. The Export button is used to export table definitions to a file. When clicked, the Export Table Mapping dialog box appears so you can browse to a folder and save the table definition as a file. The file can then be used to import into another system or for backup purposes. MIF Class field Displays the MIF class name for the table definition selected in the Table field. Columns table Displays information about the table definition in the Table field. Add button Adds a new row at the bottom of the Columns table. Remove button Removes the selected row from the Columns table. Test on Device button A table definition must be listed in the Table field for the Text on Device button to be active. When clicked, the Test on Device button opens the Test Table Mapping on Device page. For more information see “Test Table Mappings on Device Page” on page 21. information box This is the box below the Add, Remove, and Test on Device buttons. It displays object ID details about the selected item in the Column table. Apply to device types Displays information about the discovered device types. table Note: Not all tables will be populated by all devices. You can choose which device types should be queried for which tables. For instance, only Netware machines will be queried for NetWare tables. Altiris Inventory Solution for Network Devices Product Guide 20
  21. 21. Appendix A: Solution-Specific Context Sensitive Help Test Table Mappings on Device Page Item Description Device Types button Opens the Network Device Discovery Settings page. For more information, see Altiris Device Discovery Add-on Product Guide. Apply button Enters changes made on the page in the database. Cancel button Cancels changes made on the page so they are not entered in the database. Test Table Mappings on Device Page Page Description Item Description IP address field Enter the IP address or the NDS name (for example: dept.company.com) of the network device on which you want to test the mapping. Test button Performs a real-time query to the device to retrieve the details. This data is not stored, it is just used to check the table definition against specific devices. Close button Closes the Test Table Mappings on Device page. SNMP MIB Manager Log File Page Page Description Item Description information field Contains the SNMP MIB Manager Log entries. Altiris Inventory Solution for Network Devices Product Guide 21
  22. 22. Index A V Altiris version 2 support 6 assistance 6 C contact information 6 conventions for document 5 copyright 2 creation date of document 2 cross references 5 customer support 6 D document conventions 5 print date 2 E external documents 5 G getting help 6 I introduction 7 L legal notice 2 links 5 N notice 2 O overview 7 P patent 2 product version 2 S support 6 contact information 6 T technical support 6 terminology 9 trademark 2 Altiris Inventory Solution for Network Devices Product Guide 22

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