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    Virtual Private Network Virtual Private Network Document Transcript

    • Virtual Private Network (VPN) VPN Troubleshooting User Guide Release Date: 4/3/07
    • GDLS – Virtual Private Network (VPN) Table of Contents What is VPN? ............................................................................................................................ 1 How to Get Help ........................................................................................................................ 1 Online Help......................................................................................................................... 1 Help Desk........................................................................................................................... 1 Review Wireless Internet Connection Settings .......................................................................... 1 Verify Wireless Card is Enabled............................................................................................. 2 Enable or Disable Wireless Card........................................................................................ 3 Verify Wireless Network Settings ........................................................................................... 3 Verify Wireless Network Connection ...................................................................................... 6 Select Wireless Network..................................................................................................... 6 Refresh Wireless Network .................................................................................................. 8 Configure Wireless Network ............................................................................................. 10 Review VPN Settings .............................................................................................................. 12 Verify you have an Internet Connection ............................................................................... 13 Verify IP Address ................................................................................................................. 14 Error Resolution ............................................................................................................... 15 Verify Certificate was Imported ............................................................................................ 16 Verify Certificate................................................................................................................... 17 Possible Error Messages.................................................................................................. 18 Verify Group and Certificate Authentication ......................................................................... 19 Group Authentication........................................................................................................ 19 Certificate Authentication.................................................................................................. 21 Verify Password ................................................................................................................... 22 Restore Original Password............................................................................................... 24 Verify Window Logon Properties.......................................................................................... 24 Verify Internet Settings......................................................................................................... 25 Verify Network Selected....................................................................................................... 27 Verify Network Drives are Mapped ...................................................................................... 28 VPN Client Error Resolution .................................................................................................... 29 Error Message: Warning 204: Certificate could not be found............................................... 30 Error Message: Reason 403: Unable to contact the security gateway. ................................ 30 Error Message: Reason 412 or 414: The remote peer is no longer responding................... 30 VPN Frequently Asked Questions ........................................................................................... 31 How do I log onto VPN prior to logging into Windows? ........................................................ 31 I cannot access the network using my selected default connection, what do I do?.............. 31 How do I enable my SecurID card and access VPN? .......................................................... 32 The portal is asking for an ID and password, Why? What do I enter? ................................. 32 I cannot access a document on the U drive, what do I do?.................................................. 33 My network drives are mapped, but I can’t access my application, what do I do? ............... 33 Copyright © 2006 Computer Science Corporation at General Dynamics Land Systems. All rights reserved. No part of this publication may be reproduced or used in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, or in information storage and retrieval systems—without written permission from the publisher. For internal distribution only.
    • GDLS – Virtual Private Network (VPN) What is VPN? VPN, also known as a Virtual Private Network, gives users the ability to create a secure connection over the Internet, and access the GDLS private network remotely on a GDLS computer/laptop as if they were on-site. Virtual private networking makes GDLS servers and networks available securely anywhere, anytime! VPN enables IP traffic to travel securely over a public TCP/IP network by encrypting all traffic from one network to another. Cisco VPN uses "tunneling" to encrypt all information at the IP level. How to Get Help Online Help The VPN Client comes with a complete, context-sensitive, browser- based help system. You can display help in the following ways: • On the Program Menu, choose Start > Programs > Cisco Systems VPN Client > Help > Help VPN Client. This method displays the entire help file beginning with a list of topics. • Press F1 on any window while using the VPN Client. This method displays context-sensitive information. • Click the Help button on windows that display it. This method displays context-sensitive information. Help Desk Who do I call when I need assistance with VPN? If you need assistance with VPN, contact the CSC Eastern Center Help Desk at 860-425-5002. Review Wireless Internet Connection Settings Wireless Internet connection settings vary according to the operating system installed on the computer and the wireless network card used. The wireless procedures provided in this user guide are based on the use of a standard Dell laptop issued to GDLS/CSC users, with a standard wireless card installed. The steps may vary slightly when used on another computer/laptop. This user guide provides wireless users with a basic understanding of how to use wireless and VPN while inside or outside a GDLS facility. Continued on next page Document Owner: Deborah Baskerville 1 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued If you are having difficulty connecting to VPN, review the following Wireless settings for accuracy. This User Guide describes how to review each of these settings. • Enabled Wireless Card • Wireless Network Settings • Wireless Network Connection Verify Wireless Card is Enabled If you are having difficulty connecting to the Internet, make sure your wireless card is “enabled” to establish a wireless connection. There are two ways to verify your wireless card is enabled. 1. Review the WiFi indicator. Your wireless card is enabled when you see a WiFi indicator light display. This indicator is located in the same area where the power button, caps lock, and number lock are located at the top of your laptop. WiFi Indicator light 2. You can also use the following procedure to verify your wireless card is enabled. a. Go to Start > My Network Places. b. Click View Network Connections. c. Locate your Wireless Network Connection. “Enabled” displays next to your wireless network connection if your wireless card is enabled, otherwise “Disabled” displays. Continued on next page Document Owner: Deborah Baskerville 2 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Card is Enabled, continued To enable or disable your wireless card, Enable or Disable 1. Hold down the Function key and then click F2 (Function key = Wireless Card or Fn). The WiFi indicator light turns on when your wireless card is enabled. Verify Wireless Network Settings If you are having difficulty connecting to the Internet, make sure your wireless card is set to look for all access points and non-preferred networks. Some wireless cards and operating systems can be set to automatically search for access points while others need them to be manually set. If you are using Windows XP, you will need to set the card to look for all access points. Use the following procedure to set your wireless card to look for all access points and non-preferred networks. 1. Right click on your wireless icon ( or ) located in the system tray in the lower right corner of your desktop. 2. Click View Available Wireless Networks. The Wireless Network Connection window displays. 3. Click Advanced. Continued on next page Document Owner: Deborah Baskerville 3 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Settings, continued The Wireless Network Connection Properties window displays. 4. Click Advanced. Continued on next page Document Owner: Deborah Baskerville 4 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Settings, continued 5. Select the radio button next to Any available network (access point preferred). 6. Place a checkmark next to Automatically connect to non- preferred networks. 7. Click Close. Continued on next page Document Owner: Deborah Baskerville 5 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Settings, continued Verify Wireless Network Connection If you are having difficulty connecting to the Internet, make sure you have selected an available wireless network. To select an available wireless network, Select 1. Right click on your wireless icon ( or ) located in the system Wireless tray in the lower right corner of your desktop. Network 2. Click View Available Wireless Networks. The Wireless Network Connection window displays. Continued on next page Document Owner: Deborah Baskerville 6 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connection, continued Select Wireless Network, continued 3. Select the appropriate available wireless network related to your location. 4. Place a checkmark next to Allow me to connect to the selected wireless network, even though it is not secure. 5. Click Connect. Continued on next page Document Owner: Deborah Baskerville 7 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connnection, continued Refresh If the wireless network you want to connect to does not display, Wireless 1. Click Advanced on the Wireless Network Connection window. Network 2. Place a checkmark next to Use Windows to configure my wireless network settings. 3. Click Refresh. Continued on next page Document Owner: Deborah Baskerville 8 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connection, Continued Refresh Your desired wireless network now displays in the list of Available Wireless networks. Network, 4. Selected and highlight your desired wireless network. continued 5. Click OK. Document Owner: Deborah Baskerville 9 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connection, Continued Configure Configure a wireless network as a Preferred network, if you plan to Wireless repeatedly use it over and over again. Use the following procedure to Network configure a wireless network as a preferred network. 1. On the Wireless Network Connection window, click Advanced. Desired wireless network does not display Continued on next page Document Owner: Deborah Baskerville 10 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connection, Continued Configure 2. Click Add to add a preferred wireless network. Wireless Network, continued Desired wireless network does not display Verify Wireless Network Connection, Continued The Wireless network properties window displays. 3. Enter Network name (SSID) provided to you. 4. Unselect the checkbox next to Data encryption (WEP enabled). 5. Click OK and then click OK again. 6. Wait about 10 seconds and then you should have a wireless connection. You should now be able to connect to the Internet. Continued on next page Document Owner: Deborah Baskerville 11 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review Wireless Internet Connection Settings, continued Verify Wireless Network Connection, Continued Configure Wireless Network, continued Review VPN Settings If you are having difficulty connecting to VPN, review the following VPN settings for accuracy. This User Guide describes how to review each of these settings. • Internet Connection • Correct Password • IP Address • Window Logon Properties • Imported Certificate • Internet Settings • Verify Certificate • Mapped Network Drives • Group and Certificate Authentication Continued on next page Document Owner: Deborah Baskerville 12 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify you have an Internet Connection The most common reason a user has difficulty connecting to VPN is because they do not have an Internet connection. Use the following procedure to verify you have an Internet Connection. 1. Bypass the VPN client entirely and log directly into Windows. 2. Open your Internet browser. 3. Enter a desired Internet web page (ex. www.google.com). a. If the Internet web page displays, you have an internet connection and now you can try to connect to VPN. b. If you are connecting from a hotel, check if the hotel has a “contract of use” page that you are required to either fill out or acknowledge prior to receiving unrestricted internet access. i. Manually Launch the VPN client ii. Authenticate and use the Map NT Drives shortcut in the Start – Programs – Cisco VPN folder to have all drive shares established. Note: Depending on the facility you are at, you may only have to contend with the Terms page once during your stay OR as frequently as every 24 hours. It differs from organization to organization. Continued on next page Document Owner: Deborah Baskerville 13 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify you have an Internet Connection, continued c. If the Internet web page does not display: i. Verify all cords/cables are properly connected ii. Verify your IP address is being recognized Verify IP Address If you are having difficulty connecting to VPN, verify the IP address on your computer is correct. Use the following procedure to review the IP address on your computer. 1. Click Start. 2. Click Run. 3. Enter cmd. 4. Click OK. Continued on next page Document Owner: Deborah Baskerville 14 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify IP Address, continued 5. Enter ipconfig on the Windows system screen. 6. Click Enter. The IP Address assigned to your computer displays. Your IP Address is not being recognized if one of the following displays: • IP Address: 000.000.00.00 • IP Address: 169.254.xx.xx. Error Use one of the following procedures to correct the situation, and have Resolution your IP Address be recognized by your computer. • Enter ipconfig/renew at the prompt, and then hit enter. This generates a search for your IP address. • Turn off your modem or router for 30 seconds, after you turn it back on, your computer should recognize your IP Address. Continued on next page Document Owner: Deborah Baskerville 15 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify IP Address, continued Error Contact Eastern Center Help Desk Resolution, If your computer is still not recognizing your IP address, after using the continued error resolution procedures listed above, then contact the Eastern Center Help Desk at 860-425-5002. When the Help Desk technician is assisting you, they may ask you for the IP address that displays on the Windows IP Configuration window. The displayed IP address tells them: • The IP address assigned to your PC (public IP or private IP) • If you can be connected to Dameware (public – no, private – yes) • If a router/firewall is giving out the IP address (if so, this may be the source of the problem) The Help Desk technician may also ask you for the public IP address you present to the Internet. Go to www.WhatIsMyIP.com. Your public IP address displays at the top of the web page. Provide the public IP address to the technician if necessary. Verify Certificate was Imported If you are having difficulty connecting to VPN, verify your VPN certificate was imported into VPN Client. Use the following procedure to verify your certificate was imported. 1. Open GDLS VPN Client window (use shortcut on your desktop). 2. Click the Certificates tab. 3. Select and highlight your certificate. 4. Click Verify. A message displays indicating the validity of your certificate. Continued on next page Document Owner: Deborah Baskerville 16 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Certificate was Imported, continued Message displays if certificate is valid NOTE: If no certificate information displays, then complete Step 6: Import Your VPN Certificate provided in the VPN User Guide. Verify Certificate If you are having difficulty connecting to VPN, make sure you are using a valid certificate. Use the following procedure to verify your certificate. 1. Open GDLS VPN Client window (use shortcut on your desktop). 2. Click the Certificates tab. 3. Select and highlight the certificate that you want to verify. 4. Click Verify. Continued on next page Document Owner: Deborah Baskerville 17 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Certificate, continued If you receive the following message, no further action is needed and you have a valid VPN certificate. Possible Error Below are possible error messages you could receive when verifying Messages your VPN certificate. Error Message: Certificate expires in X days. Problem: If you receive this error message your VPN certificate is still valid; however it expires in a few days. Resolution: Install a new certificate before the existing one expires following the procedures in the VPN User Guide called, Import Renewed Certificate. Error Message: Certificate has expired. Continued on next page Document Owner: Deborah Baskerville 18 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Certificate, continued Possible Error Problem: If you receive this error message, then your certificate is no Messages, longer valid, and you will not be able to connect to VPN. continued Resolution: Import your renewed certificate following the procedures in the VPN User Guide called, Renewal of VPN Certificate. NOTE: If you feel that you are receiving this error message by mistake and your certificate has not expired; then review the system date on your computer for accuracy. 1. In the lower left corner of your system tray, double click on the displayed time. 2. Review the date selected. 3. Update the selected date, if necessary. Verify Group and Certificate Authentication If you are having difficulty connecting to VPN, make sure your group and certificate authentication is set properly. Group Use the following procedure to establish group authentication. Authentication 1. Open GDLS VPN Client window (use shortcut on your desktop). 2. Select your default connection on the Connection Entries tab. 3. Click Modify. Continued on next page Document Owner: Deborah Baskerville 19 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Group and Certificate Authentication, continued Group Authentication, continued 4. Select the radio button next to Group Authentication. 5. Click Save. Document Owner: Deborah Baskerville 20 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Group and Certificate Authentication, Continued Certificate In addition to Group Authentication you also need to establish Authentication Certificate Authentication. Use the following procedure to establish certificate authentication. 1. Open GDLS VPN Client window once again. 2. Select your default connection on the Connection Entries tab once again. 3. Click Modify once again. 4. Select the radio button next to Certificate Authentication. 5. Select and highlight your Name (Cisco) in the Name drop down list. 6. Click Save. Continued on next page Document Owner: Deborah Baskerville 21 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Password If you are having difficulty connecting to VPN, make sure you are entering the correct password. Use the following procedure to verify the password you are using is correct. 1. Open GDLS VPN Client window (use shortcut on your desktop). 2. Click the Certificates tab. 3. Select and highlight the certificate that you want to verify. 4. Select the Certificates menu item. 5. Select Change Certificate Password. 6. Enter what you think is the current VPN Client password. 7. Click OK. Continued on next page Document Owner: Deborah Baskerville 22 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Password, continued 8. Do not enter a new password, leave the new password BLANK. 9. Click OK. 10. Do not confirm the password, leave the confirm password BLANK. 11. Click OK. Leave Blank 11. If you receive the following message then the password is correct. Document Owner: Deborah Baskerville 23 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Password, continued Restore Use the following procedure to restore your original password. Original WARNING: After using the procedure above to verify your password, Password the current password is blank. 1. Repeat steps 2 – 11 to restore the original password. 2. In step 6, do not enter a password, the current password is blank. 3. In steps 8 & 10, instead of leaving the password blank, enter your desired password. If you receive the following message then the password provided is incorrect. If desired, repeat steps 2-11 with other passwords as many times as needed to locate the correct VPN password. IMPORTANT: If you are not able to determine the correct VPN password, then call the Eastern Center Help Desk at 860-425-5002 for assistance. Verify Window Logon Properties If you are having difficulty connecting to VPN, make sure you are logging into VPN before logging into Windows. Use the following procedure to review your Windows logon properties. 1. Open GDLS VPN Client window (use shortcut on your desktop). 2. On the VPN Client window, select the Options menu item. 3. Select Windows Logon Properties. Continued on next page Document Owner: Deborah Baskerville 24 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Window Logon Properties, continued 4. Select Enable start before logon. If you do not have Administrator Rights to select this option, contact the Easter Center Help Desk. 5. Click OK. NOTE: If the VPN client is still not starting before the Windows logon, unselect “Enable start before logon” and then click OK, then reopen the Windows Logon Properties and reselect this setting. Verify Internet Settings If you are having difficulty connecting to VPN, make sure your Internet settings is set to automatically detect your LAN settings. Use the following procedure to verify your Internet settings. 1. Open Internet Explorer. 2. Select the Tools menu item. Continued on next page Document Owner: Deborah Baskerville 25 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Internet Settings, continued 3. Select Internet Options. 4. Click on the Connections tab at the top. 5. Place a checkmark next to Never dial a connection. 6. Click LAN Settings. Continued on next page Document Owner: Deborah Baskerville 26 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Internet Settings, Continued 7. Place a checkmark next to Automatically detect settings. Do not check the other two boxes. IMPORTANT: Make sure the use of a proxy server is not selected; sometimes it is automatically selected by VPN 8. Click OK. 9. Close Internet Explorer. 10. Open a new Internet Explorer browser window. You should now be connected to the Internet. Make sure the use of a proxy server is not selected; sometimes automatically selected by VPN Verify Network Selected If you are having difficulty logging onto Windows, review the selected network. When logging onto Windows, 1. Enter your Windows/NT user name. 2. Enter your Windows/NT password. Continued on next page Document Owner: Deborah Baskerville 27 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Network Selected, continued 3. Select LS from the Log On To drop down list. IMPORTANT: • Make sure you do not select LAxxxxxx (this computer); if selected, you will not be able to log onto Windows • For example, do not select LA123456 (this computer) 4. Click OK. Do not select - LA123456 (this computer) Verify Network Drives are Mapped After you have a VPN connection, you can access documents and complete work assignment on various network drives outside the office as long as you are mapped to the network drive. These are the drives (i.e. M drive, P drive, U drive, etc.) you use and see when at the office. Use the following procedure if you do not have access to your network drives and you need to map these drives. 1. Click Start > Programs > Cisco VPN > Map NT Drives. Continued on next page Document Owner: Deborah Baskerville 28 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) Review VPN Settings, continued Verify Network Drives are Mapped, continued 2. Enter Y on the Map NT Drives window. Map Network Drives process is complete. VPN Client Error Resolution Below are some of the common VPN error messages you could receive and the resolution to fix the issue to help you gain access to VPN Client. Go to http://www.chicagotech.net/vpnissues/ciscoerror10.htm for a complete list of reason codes and possible resolutions. Document Owner: Deborah Baskerville 29 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) VPN Client Error Resolution, continued Error Message: Warning 204: Certificate could not be found. Problem: The certificate associated with a connection entry could not be found. Resolution: Repeat Step 7: Group and Certificate Authentication provided in the VPN User Guide. Error Message: Reason 403: Unable to contact the security gateway. Problem: Password is incorrect. Resolution: Enter the correct password. If you are not sure of the correct password, then follow the procedures provided in Verify Password section of this Troubleshooting guide. Error Message: Reason 412 or 414: The remote peer is no longer responding. Continued on next page Document Owner: Deborah Baskerville 30 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) VPN Client Error Resolution, Continued Error Message: Reason 412 or 414, continued Problem 1: You are trying to connect to Cisco VPN while connected to a GDLS site network. Resolution: Do not connect to Cisco VPN when you are already on the GDLS network. Problem 2: VPN may be blocked by another firewall. Resolution: Temporarily disable the other firewall, log into VPN, and then enable firewall again. VPN Frequently Asked Questions Below is a list of VPN frequently asked questions. Please review this list for an answer to your question before contacting the CSC Eastern Center Help Desk. How do I log onto VPN prior to logging into Windows? A VPN Client setting determines if you log onto VPN before Windows. Follow the procedures provided in the Verify Windows Logon Properties section of this Troubleshooting guide. I cannot access the network using my selected default connection, what do I do? 1. If your main/default connection entry doesn’t work, select another connection for your corresponding site. 2. After selecting a new connection entry, repeat Step 7: Group and Certificate Authentication provided in the VPN User Guide. NOTE: USA users can select USA1, USA1 SSL, USA2, or USA2 SSL until a connection is established. Continued on next page Document Owner: Deborah Baskerville 31 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) VPN Frequently Asked Questions, continued I cannot access the network using my selected default connection, what do I do? - continued How do I enable my SecurID card and access VPN? Users of shared laptops will have a SecurID card instead of a VPN Certificate. To enable your SecurID card, 1. Follow the Group Authentication procedures provided in the VPN User Guide. 2. When prompted, enter your Window/Network User ID. 3. Enter the PIN # (4 – 8 digits) that is specifically assigned to you. 4. Enter the Passcode which is your PIN # (4 – 8 digits) + SecurID (6 digits) displayed at that time. The SecurID changes every minute. The portal is asking for an ID and password, Why? What do I enter? Why? VPN changes your proxy settings, which affect your ability to access the GDLS portal. What ID and If you are prompted to provide an ID and password to access the Password do I portal; use the following procedure on the portal login window. Enter? 1. Enter ls.gdls.com followed by your GDLS Windows/NT username. Example: ls.gdls.comyoungb 2. Enter your GDLS Windows/NT password. 3. Select the checkbox next to Remember Password. 4. Click Enter. You now have access to the GDLS Portal. Continued on next page Document Owner: Deborah Baskerville 32 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1
    • GDLS – Virtual Private Network (VPN) VPN Frequently Asked Questions, Continued I cannot access a document on the U drive, what do I do? Use one of the following options to gain access to your network drives so you can view documents on the U drive. 1. Log into VPN before logging into Windows. 2. Map your Network Drives; follow the procedures provided in the Verify Network Drives are Mapped section of this Troubleshooting guide. My network drives are mapped, but I can’t access my application, what do I do? If you are having trouble accessing an application, check your IP address to see what GDLS location you are connect to. Use the following procedure to locate the IP address for a specific connection entry. 1. Click Start. 2. Click Run. 3. Enter cmd. 4. Click OK. 5. Enter ipconfig on the Windows system screen. 6. Click Enter. The IP Address assigned to your computer displays. 7. Call the Eastern Center Help Desk and provide the IP address to the technician. They will be able to determine what location you are connected to. Document Owner: Deborah Baskerville 33 VPN Troubleshooting User Guide Approved Date: Document Version: 1.1