Transforming network infrastructure for high performance
Delivering innovative networking
services to achieve high performance
The era of next-generation 1. Opportunities for new services. The IP network architecture is a plat-
network services Commoditization of traditional product form for innovation in both business
sets, such as point-to-point bandwidth and government. For example,
Over the next few years, the enterprise circuits, WAN services, traditional networks supporting mobile computing
networking capabilities of most analog phone systems, etc. means that enable new products and services for
Global 2000 companies and major organizations are looking for customers, and better citizen services
governments will undergo revolution- innovations to drive growth and in areas of public safety, public welfare,
ary change. The impetus: new enhance services. public health and homeland security.
technologies that are enabling
opportunities for operational efficiency, 2. Support for a mobile, dispersed 5. Competitive pressures. Companies
exciting offerings, better service workforce and customer base. Mobile and governments will be looking to
and growth. To achieve and maintain workers and customers create new achieve and maintain competitive
high performance, enterprises will be challenges and opportunities in the advantage or a superior position by
retooling their overall technology network space. exploiting the new technology
infrastructure, and dramatically 3. The imperative to reduce operating capabilities and offerings of the IP era.
reducing their use of private networks costs. The IP-based, next-generation 6. More cost-effective technologies.
and replacing them with next- network simplifies the overall infra- Telecommunication providers are
generation enterprise networks based structure and provides more cost- aggressively pushing toward more
on Internet Protocol (IP) technologies. effective, standards-based capabilities. efficient, cost-effective and future-
The coming “era of IP” will see the In addition, cost reductions can be proof technologies such as Voice over
convergence of voice, data and video, obtained by re-sourcing existing IP (VoIP) or IP telephony.
as well as the implemeation of always- service contracts to providers with 7. Consolidation and integration.
on, ubiquitous, IP-based wireless lower cost structures. Businesses and governments alike face
communications systems. 4. The need to support new operational the need to consolidate and integrate
This dramatic change is being driven initiatives through increased network service networks (such as Public Safety
by several forces: capabilities. Next-generation networks Networks) to allow more responsive
also provide enhanced services and and cost-effective customer and
capabilities such as multi-channel citizen services.
contact services and unified messaging.
Network Creation Convergence Phase 3 driven by
Phase 2 driven by
IT Rationalization Telecom Expense cost
& Consolidation Management reduction
Phase 1: Rationalize, consolidate and optimize network infrastucture
Phase 2: Transform network infrastructure to create Next Generation Enterprise Network
Phase 3: Leverage Next Generation Enterprise Network capabilities
The Payoff: Implications a network infrastructure that positions formation significantly reduces
of the IP era them for leadership in the IP era. network costs, and may include
At Accenture, we believe companies outsourcing strategies.
The radiating economic impact of the
IP/broadband era will be enormous, as and governments have now embarked • Enterprise Integration: Using
consumers, citizens and business on a journey from their current state of networks deployed previously, this
customers make a number of changes legacy network technologies, such as phase consists of implementing new
to take full advantage of the benefits frame relay and ATM, to a converged, network functionalities, such as
of these new technologies. At the all-IP infrastructure. This evolutionary VoIP/IP telephony and wireless, to
most basic level, people will spend process will proceed along three provide new business capabilities.
more on their monthly network fees phases, as shown in the diagram above: From this phase emerges a next-
driven by people purchasing new • Rationalization: In this first phase, generation network fully integrated
equipment—computers, modems, Wi-Fi organizations will identify areas with the business and operational
(wireless fidelity) LANs, digital where their network could be requirements of the organization.
cameras, CD burners and MP3 rationalized, consolidated,
devices—better suited to broadband transformed and optimized as part
capabilities. The growth of Voice over of an overall Network strategy.
IP (VoIP) or IP telephony means things
like mobile handsets will be able to
Rationalization can also include
short term “quick wins”, such as
...if these benefits
take advantage of the Wi-Fi
network expense management and
contract renegotiation, to reduce are to be realized,
cost in the near term.
However, if these benefits are to be
realized, most organizations must take • Transformation: Here, organizations most organizations
leverage new technologies in line
immediate and aggressive action. Most
corporate networks today are complex, with their Network strategy to must take
inefficient, costly and difficult to fundamentally transform the
manage, partly because networks were
built upon heterogeneous legacy
network to provide better service
with additional functionality
technologies. Rarely does one see a
company or government agency with
required to build future business
capabilities. This network trans-
Accenture helps CIOs
and other technology
their most pressing
Accenture: Innovative business and strategic objectives into
networking services networking requirements. Working
from a broader infrastructure
to achieve high performance
perspective, we have an end-to-end
Accenture has the experience, knowledge of the total infrastructure
assets and proven offerings to help requirements to help you achieve high
organizations achieve high performance. We work closely with
performance and lower their risk on the your technology and business
journey to next-generation networks, organizations to create networking
and to the business capabilities and capabilities that not only meet today’s
innovations of the IP era.
needs to reduce cost, but also address
With deep skills and knowledge– tomorrow’s needs for enhanced
including industry-leading knowledge business and operational capabilities
in mobile and wireless technologies enabled by IP-based networks.
and applications–Accenture knows
how to begin from an industry
perspective and then translate
How can I improve my
The journey to high-performance networking begins
with a deep understanding of your organization’s
long-term business or strategic goals. From those,
one can then conduct a realistic assessment of
where your networking capabilities stand in
comparison to your requirements, industry standards
and best practices. Additionally, it is important to
assess the possible risks your organization faces due
to your existing networking infrastructure.
Accenture and PPL With the Accenture Network Assess- 2. Reviewing current network
ment Offering, our experienced infrastructure and costs.
At PPL, which delivers electricity to
networking personnel work closely 3. Creating total cost of ownership
customers in Pennsylvania, the United
with your network organization to estimates for current network
Kingdom and Latin America, Accenture
understand your strategic goals, assess infrastructure.
worked with company personnel to
your current environment, conduct a
perform a diagnostic review of their 4. Conducting current network
gap analysis, identify potential cost
voice and data network expenditures. infrastructure gap analysis.
savings and then work to jointly
Through interviews and documentation
develop a network strategy unique to 5. Identifying potential cost savings
analysis, the Accenture team helped your organization and its most critical in the current network.
determine future requirements and objectives. With strong execution
constraints for the network By leveraging the Accenture Network
capabilities and ability to deliver based
infrastructure, then provided an Assessment diagnostic, our clients gain
on insight into your organization and
overview and analysis of the current a better understanding of where their
industry, we then partner with you to
network infrastructure including: organization’s communications
deliver new solutions to close any gaps
network architecture and design, cost network stands in comparison to
structures, charge back models, service industry standards, best practices and
levels agreements and organizational Accenture Network Assessment possible risk points. Overall
models. By teaming with Accenture, The unique Accenture Network performance improvements can be
PPL was able to identify solutions with Assessment diagnostic includes a dramatic because the cost savings
a potential cost savings of up to $3 review of the three key areas of an identified can be significant. Based on
million annually. enterprise’s Network: network Accenture experience, a network
architecture, performance and assessment can result in:
operations. Important steps of the • 20 to 40 percent reductions in data
assessment include: communications expenditures.
1. Identifying how the business, • 20 to 30 percent reductions in voice
technical and service-level expenditures.
requirements affect the network
How can I optimize spending
while still enabling the business?
Economic challenges today continue to vex networking
departments. Already challenged to cut costs without the
benefit of falling telecom prices, CIOs also face other challenges.
Many telecom/IT departments find it Accenture Telecom Accenture and
difficult to maintain a complete Expense Management Reliant Resources
inventory of their network services,
either for verification of an invoice or The Accenture Telecom Expense Accenture has helped several major
for service level management, contract Management offering helps companies organizations with cost reductions and
management, and for the development and governments achieve high process improvements that are
and procurement of additional services. performance by delivering cost savings improving overall performance by
Financial departments at many through proactive management of saving money and increasing
organizations often cannot fully telecom expenditures. With a proven management capabilities. For example,
understand invoices, and do not have suite of services, we help identify and Reliant Resources engaged Accenture
access to cost center information. capture opportunities for cost savings to conduct a comprehensive telecom
They may also lack the telecom within your network infrastructure. expense management program for cost
expertise to allocate charges by Working closely with our clients, we reduction and avoidance. The work
network component. In addition, the focus on four key delivery areas: included a full audit, optimization and
complexity of telecommunications • Comprehensive audit inventory assurance for over 150 sites
provisioning, billing and regulations • Contract review and renegotiation throughout North America. Thanks to
often leads to billing errors. • Infrastructure optimization this program, Reliant Resources saved
• Process and automation design 35 percent, or $4.2 million, through
The Accenture Telecom Expense audit and optimization, and an
Management offering helps additional $1.2 million through
organizations improve overall contract negotiations. Because of the
performance through cost savings, risk success of this telecom expense
reduction and increased service management program, Accenture was
provider accountability. Typical savings retained to re-design and implement a
range from 10 to 20 percent of annual Procure-to-Pay process model for
spending. In fact, Accenture is so Telecom, which included developing
confident of these potential savings and deploying an inventory
that we can create deal structures to management tool.
share both risks and rewards, including
payment only after cost savings are
How can I transform my networking
function to reduce costs and
The network architecture most commonly deployed in
organizations today attempts to integrate many different services
and technologies. The result, however, is usually a communications
environment that is complex, heterogeneous, inefficient and
difficult to manage. When organizations have assessed their
existing network infrastructure, and also gained control of their
telecommunications costs, they are ready to transform their
existing network infrastructure into a next-generation IP network.
This network is not only simpler, but more cost effective and
flexible, because it is standards-based, and often founded upon
an outsourced or co-sourced model.
4. Performing a corporate network
upgrade / rationalization to identify The result:
With the Accenture Enterprise
and replace older technologies,
and to rationalize protocols and better overall
Network Transformation offering,
we work with organizations to help
standardize network devices across
the WAN/LAN. performance
them leverage new network
technologies to fundamentally 5. Providing management and
workforce performance direction,
based on higher
transform and simplify their network.
The result: better overall performance to help our clients to evaluate and
improve their organizations,
service levels and
based on higher service levels and
additional functionality required to operations and personnel. additional
build future strategic capabilities. Benefits
This Accenture offering contains The Accenture Enterprise Network
proven assets and methods in five Transformation offering can improve
key areas: overall performance through
1. Establishing the business or significant savings–from 10 to 30
operational requirements to drive percent annually. In addition,
the entire network transformation. transformation of outsourcing to an
2. Developing a strategic design that operator can deliver 15 to 25 percent
results in a single, integrated logical savings. Enterprise network
enterprise network incorporating all transformation reduces costs by
network elements. rationalizing the network infrastructure
and by providing additional capabilities
3. Conducting a sourcing evaluation, using new technologies.
which includes outsource deal
shaping as well as the realization of Network transformation can also:
the solution. • Provide scalable and flexible
• Enhance network security.
• Improve network availability.
Accenture delivers high
performance with Enterprise
Sainsbury’s, the major UK retailer, worked with
Accenture on a sweeping enterprise network
transformation initiative that has delivered
significant high-performance business benefits to
the company. An aggressive new management team
at Sainsbury’s used this network transformation as
one major tool to improve overall business
performance in the face of falling profits, lower
share price and significant competitive threats.
The benefits The joint Sainsbury’s-Accenture team
found initially that the management
a week. The team migrated 630 sites
in total with no impact to the stores’
realized by of the existing corporate network had
become complex and reactive, with
trading. The LAN rollout timeline was
synchronized with the deployment of
Sainsbury’s unclear service boundaries leading to
service overlaps, gaps and quality
the re-platformed point-of-sale
functionality. The upgrade was
because of this issues. The existing network (both LAN
and WAN) was based on old
performed at the steady rate of 18
stores per week.
initiative have technologies and designs from multiple
vendors, which limited the network’s
The benefits realized by Sainsbury’s
because of this initiative have been
been impressive. scalability and made it even more
complex to maintain and manage.
impressive. The company has already
reduced operating costs by 25 percent,
One key objective of the while also enjoying improved service
transformation initiative at Sainsbury’s levels. By teaming with Accenture,
was to transform the networking Sainsbury’s now has a more flexible,
organization into a network services scalable and manageable network.
manager, to benefit from economies of The company has doubled bandwidth
scale accessible to carriers. Accenture to support re-platforming traffic, and
worked with the company to establish now enjoys flexible bandwidth to its
board-level business relationships with 200 largest stores. This network
the selected telecom carrier, BT. The transformation was an integral part
joint Accenture-Sainsbury’s team also of Sainsbury’s overall IT transformation
maintained tight control of the design which included outsourcing all aspects
and implementation. of the food retailer’s information
After a successful pilot of the new technology infrastructure to Accenture.
networking infrastructure, the team This strategy resulted in immediate
proceeded with the wider rollout, with savings of more than UK £35 million
approximately 117 sites migrated in (US$50 million) a year.
How can I capitalize on
Over the next few years, most organizations will be
integrating IP communications as they transform
their underlying network infrastructure. Enterprise
network technologies are converging on the IP
protocol to provide next-generation network
services to enterprise customers, citizens and users.
Accenture and Although most IT organizations have take advantage of the capabilities
Brighthouse Networks accepted convergence as inevitable, these technologies create. Today, many
the vast majority of FORTUNE 500® organizations fear that they lag behind
Accenture worked with Brighthouse companies and large government their competitors and peers because of
Networks to help the company develop entities do not have a well-developed previous years’ budgetary constraints.
a new enterprise voice infrastructure plan to move forward from a Accenture helps organizations catch up
to improve the overall customer technology, vendor or business with the market to leverage emerging
experience through a best-in-class investment perspective. technologies and exploit new
approach. Standards-based equipment capabilities to achieve high
enabled Brighthouse to build upon Accenture Network performance.
technology advances—such as call
processing, call signaling and network Benefits
quality of service—that will enable With the Accenture Network
contact center agents to take Convergence offering, our experienced With this offering, Accenture can
advantage of new capabilities. Benefits networking personnel work closely improve overall performance by
to Brighthouse have already been with your organization to improve delivering substantial cost reductions
significant. Overall, Brighthouse overall performance by deploying a and operational efficiencies. These
expects to realize a net benefit of $1.9 network convergence solution. This include:
million, representing a 12 percent solution can reduce total cost of • 10 to 25 percent reductions in
return on its investment. network ownership, and also provide capital expenditures, primarily
an opportunity to exploit new through consolidation.
technologies to offer more advanced
• 20 to 40 percent reductions in
offerings to customers and citizens.
operational expenditures, through
Thanks to the proven assets within this
lower voice network costs and
offering, Accenture can provide its
reduced maintenance of separate
clients a continuous view of the
telephony and data networks.
possibilities presented by such
technologies as wireless networks and • Two to five percent increases in
VoIP services/IP telephony. Importantly, operational efficiency, through new
we also help clients design ways to communications services and
How can I derive long-term, continuous
benefits from network transformation?
Businesses and governments can further enhance
the centralization and convergence of networks
Outsourcing the network along Accenture Network • Data services: LAN, WAN, remote
with other major functions can Management access, IP services, predictable
performance, application aware
ensure that organizations are As part of an integrated outsourcing networks and facsimile services.
properly: offering, Accenture provides secure
and optimized network management • Voice services: Office telephony,
• Leveraging assets, scale and global that helps improve overall telecom expense management,
sourcing to achieve cost-effective performance. We leverage aggregated interoffice telephony, personal
delivery, and the next increment of purchasing, centralized resource communications and voice
savings from their infrastructure. management, global best practices messaging.
and the industrialized capabilities of • Audio, video and data conferencing
• Getting to the end state quicker.
our integrated Command Center and services.
Once organizations determine where
Global Network Operations Centers to • Security services: firewall
they want to take their infra-
help organizations maintain lower management, intrusion detection,
structure, they can best leverage
costs, continuously improve identity management and security
outsourcing to quickly reach their
productivity and take advantage of policy.
evolving technologies over the long
• Controlling the end-to-end value term. The Accenture Network Management
chain during ongoing operations, so Offering can help companies achieve
Accenture provides planning, design high performance in several ways:
that the underlying delivery vehicles and analysis, implementation and
can achieve the greatest migration and ongoing management • Lower support costs through
performance from both applications for technologies that provide secure, simplified networks, global sourcing
and business processes. real-time and asynchronous voice and and reduced management resources.
data communications within and • Lower bandwidth costs (30 to 65
between client locations and to percent) through better utilization.
external entities. These include: • Flexibility to respond to business
needs in a dynamic environment.
• A highly reliable and secure
network infrastructure and
How can I position my The Accenture
network to support more Delivering
advanced business processes high-performance
and applications? networking services
Accenture works closely with clients
For decades, a common and compelling using a proven set of offerings,
technological vision has been a world of anywhere, deep business and technology skills
and the combined resources available
anytime access to all the information an through a broad range of alliances
organization, consumer or citizen could wish for. with leading network vendors and
all major service providers.
This utopia is not here yet, but it’s on the way.
With these resources and assets,
Complete application mobility via wireless data Accenture is helping organizations
networks has been more hype than reality. from all industries and governments
achieve high performance through
Nonetheless, the recent deployment of WLANs and world-class networking infrastructures.
2.5G networks has pointed the way to the future. These new capabilities are producing
measurable improvements in overall
Early adopters have demonstrated excellent return business and operational performance.
on their investments in wireless data networks and Accenture creates networking
mobility applications. infrastructure strategies that
continually optimize cost efficiency
and operational effectiveness.
We identify areas of savings to justify
Accenture IP Everywhere • Our Mobile offering services include investments; on average, our clients
the design and deployment of a save between 15 and 25 percent on
From a networking perspective,
mobile network and GPRS/3G-based annual network costs. Importantly,
ubiquitous access to information means
services for Organizations. We also Accenture offers deals based on
“IP is everywhere.” Some studies have
help clients design and deploy business-based outcomes, and we
found that more than 90 percent of
infrastructure to support Hotspot offer flexible business arrangements
organizations either have or plan to
services, as well as next-generation to suit any organization’s needs.
have wireless access as part of their
VoIP mobile solutions integrating
corporate network within the next few
years. Yet moving forward cost
effectively can be a challenge. The
Accenture IP Everywhere offering builds Benefits
on innovative thinking and Accenture’s The Accenture IP Everywhere offering
wide range of experience and assets in delivers a number of important benefits
the emerging world of IP solutions. The to organizations as they pursue a
offering contains two streams of mobile strategy, including:
services to help our clients deploy • Reduced risks of implementation by
wireless technology and enterprise leveraging Accenture’s experience and
mobile services to prepare for the methodologies, as well as a best-of-
coming world of ubiquitous access: breed, vendor-neutral approach.
• Our Wireless offering includes • Reduced operational costs by using
services such as a review of wireless a standardized wireless platform
capabilities and security risks, and the (Service Delivery Platform) across
development of a comprehensive the organizations.
wireless business plan for both
wireless infrastructure and mobile • More rapid delivery of value through
services. The offering also includes faster deployment and a more viable
wireless LAN implementation, and the business case.
design and deployment of enterprise
mobile IP using a Wi-Fi infrastructure.