PC and Network Environment
IT Support Center
GRIPS Network Manual is on the desktop of your PC.
Refer to it for more information and service.
1. Using a GRIPS PC on Campus
Introduction Trouble, repair or maintenance calls off campus.
Who we are
We are the GRIPS IT Support Center. Our mission is to Inf ormation and Rules f or
provide a better network environment, with advanced Care and Use of PCs lent by GRIPS or FASID
technology, to all GRIPS teachers, students and staff
members on campus. Take personal responsibility for the care of PCs prepared
for your use.
Who we support
Through our Help Desk, we support on-campus users of Do not put any stickers on a keyboard.
PCs and peripherals provided by GRIPS. e.g) Your native langage's letter stickers
What we provide
Diagnosis of GRIPS PC problems and action to resolve You may have to pay for the replacement for the
Information related to the on-campus network. Do not peel off the PC number sticker on the PC.
Shut down your PC when you go home, unless
Advice about the use, maintenance, and antivirus you have a special reason for leaving it on.
protection of on-campus PCs.
Use Internet Explorer to surf the Internet on campus.
Response to questions about PCs, information
technology (IT), and related matters. Use Fire Fox to surf the Internet of campus.
What we do not provide A PC infected by a virus can contaminate other PCs. If
Resupply or ordering of materials (printer paper, toner you find that your PC is infected with a virus,
cartridges, etc.). Purchasing of software. immediately run the Symantec antivirus software
program, which is installed in each PC.
Purchasing of PC accessories.
Do not use a GRIPS PC for purposes other than your
Support to individually owned PCs research and education.
(for example: advice, software installation, virus
countermeasures, etc.). Do not use your PC as a server.
Requests to exchange aging PCs now on-campus for Do not exchange your PC for another PC or switch with
newer models. your fellow students.
NOTE: The administration has the right to perform A Shared PC is for everyone. Don’t use it except for
maintenance on your PC during your absence. study.
Reinstalling an OS on your PCI is strictly prohibited.
Deleting preinstalled software is strictly prohibited.
On graduating, delete all of your data before returning GRIPS Network Service
GRIPS network environment
Installing additional software on your PC The GRIPS network environment takes various and
You may not install additional software of your own on thorough countermeasures against such matters as virus
your GRIPS PC. contamination, illegal access-protection, and so on.
We do not install additional software on your PC.
You cannot connect to the Internet except via proxy
Please address questions concerning additional software server. You cannot connect to POP3, SMTP, FTP etc.
to the Academic and Student Affairs Division.
You cannot connect to Internet sites that are
Bringing your own personal computer pornographic, defamatory, or otherwise likely to carry
Bringing your personal PC on campus is prohibited. viruses and undesirable software.
We cannot support privately owned PCs. Wireless LAN Service
(GRIPS contracts with software suppliers do not extend Wireless LAN Service is available as well as wired LAN.
to private PCs and thus GRIPS cannot honor their Wireless LAN access points are now installed at various
maintenance and repair guarantees to individuals.) locations on campus.
Managing your data You can use e-mail, browse web sites, and so on.
You are individually responsible for managing the data
you create. GRIPS will not be held responsible for any GRIPS account e-mail addresses
loss or damage to personal data. Only one e-mail account is assigned to each individual.
Ensure the safety of your important personal data by Your e-mail account is your ID (in lower-case letters)
keeping a duplicate copy on a storage medium (USB clip followed by @stu.grips.ac.jp .
drive, floppy disk, etc.). You are provided with a mail capacity of 500 MB.
Handle your login password with care and do not share it NOTE: If you are storing 500 MB of mail or more, you
with others. will not be able to receive new mail.
Shared PC and supplies for student use If you wish to check your e-mail from off campus, you
A shared PC for students is set up in Study Room B. It must use SSL-VPN service or set up the mail transfer
has a scanner and CD writer that you can use. option on your Web mail menu in advance.
Contact the Academic and Student Affairs Division for Stu-File
resupply of printer paper, toner cartridges, etc. for this (Only for IDS, YLP, Public Finance, Public
Policy, Transition Economy Program)
You will be provided your personal online folder. You
Do not log in with your login ID and password.
can store your data up to 100MB. With SSL-VPN service,
you can access to this file server from anywhere. At your
After use, don’t put your files on a shared PC.
graduation, your data in the folder is deleted.
For using GRIPS network service from outside, use
SSL-VPN service. Log on with your ID and password,
and you can use email service,
Campus plan, Student File service etc.
IT Support Center (3F )
E-mail address firstname.lastname@example.org
Campus extension ex6092/2501
Telephone 03- 6439-6092
IT Support Center Office hours
9:30-20:00 Monday through Friday
Closed Saturday, Sunday, public holiday
2. GRIPS PC Basic Manual
A. How to Log on to your PC
Please Log onto your computer in this way:
User Name:（Your ID）
Log on to: LOCAL
If you could not find the “Log on to” drop-down list, please click [Options] to display it.
B. GRIPS e-mail
The capacity of the mailbox assigned to you is about 500MB.
If your mailbox is full, you can’t receive email. (You can check the free space in your mailbox on the main
We recommend you to delete unnecessary email frequently.
Refer to the Active Mail Help on the web page by clicking the button if there is any other content you
wish to know.
2. Connect to Web Mail Server
Access the URL of Web Mail from the browser: http://webmail.local.grips.ac.jp/
（It is only accessible inside GRIPS）
3. Login to Web Mail Server
On the Web Mail login page, enter the username for your GRIPS account
(the text preceding @) and your password. Then click on the button.
Enter the username for your GRIPS account (the text preceding @) and your password.
C. STU-file server
A file is provided for each student on the STU-file server. Only the owner of the folder can access to the file.
The capacity of each folder is 100 MB. Delete unnecessary files to make space
if the alert message appears.
Be careful when you delete your files/folders by putting them into the Trash Can
or pressing the Delete key. The files/folders will be deleted from the server completely.
Your personal data is your own responsibility. Back up the data on your storage
devices if necessary. GRIPS is not responsible for any troubles such as lost or
Make sure to delete all the data within your personal folder upon your graduation.
2. How to access stu-file server (only accessible inside GRIPS)
① Click on the Desktop.
② Choose your program from the International Program, and choose the folder the same as your student ID
(If your student ID is MMM00000, choose Public Policy, and click the folder of MMM00000.）
③ You can use the file as the file on the Desktop.
④ You can use the stu-file from outside of GRIPS using SSL-VPN system.
Check the further detail in the manual on the Desktop.
D. SSL-VPN service (GRIPS Instant Virtual Extranet)
You can use the service below from outside of GRIPS using SSL-VPN system.
Active!mail GRIPS Webmail
GRIPS IT Support Center IT Support Center Homepage
Library GRIPS Library Homepage
LEXIS-NEXIS Academic Universe-Online
Academic Universe-Online Database
Science Direct-Online Journal
Campus Planning System Campus Plan
2. SSL-VPN system login
Type the following URL on your browser, and select Yes in the Security Alert window.
Select Yes in the Security Alert
On the login screen, input your ID and primary password, and click on the Sign In button.
Enter your username and
password and click on the Sign
The screen after logging in
① Web Bookmarks
Links to each service
A link to the stu-file. Check the manual to learn how to use the stu-file on the Desktop
Home Go back to the main page.
Preferences Change login password and layout.
Help Online help
Sign Out Log out
4. SSL-VPN system logout
Click on Sign Out or the x in the upper right-hand corner of the screen.
IT Support Center (3F Memorial Hall)
E-mail address email@example.com firstname.lastname@example.org
Campus extension x6092 ex6092/2501
Telephone 6439-6092 (03) 6439-6092
Website : http://www10.local.grips.ac.jp/support-center/
9:30-20:00 Monday through Friday 9:30 to 20:00
Saturday, Sunday, public holiday Closed
User name: Student ID
Password: Your password
The system enables you to access to Active! Mail
or Campus Plan from outside of Campus.
User name: Student ID
Password: Your password
User name: Student ID × med00111
Password: Student ID × Med00111
※ If you failed logging in 3 times, your password
become invalid. To reset the password, ask at
the Academic Support Team.
User name: Student ID
Password: Your password
Where to Go?
This is the list where to go when you have a trouble
Computer Problems IT Support Center
Password Problem (PC, Active! Mail) IT Support Center
Printer Problem IT Support Center
Any Campus Plan Problem Academic Support Team
Installing Software (Getting permission) Academic Support Team
Study Tools (Desk, Locker, light etc) Student Office
Internet Problems on campus IT Support Center
Internet Problems in Odaiba Apartment Manager in Odaiba
How to Use English/Japanese Dual PC
PCs in the Lecture room B are English/Japanese dual PCs except for some English
only PCs. When you use the dual PC, you have to choose the language.
English/Japanese Dual PC English PC
1． How to use English/Japanese dual PC
After turning on the power, you will see the window below. Choose Either English or
Japanese using [↓or↑], and click [Enter] to start.
2． Choose the keyboard.
Click the language mark. It shows either or .
Choose either （English) or (Japanese).