Microsoft® Windows® 2000 Network Adapter and Modem

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Microsoft® Windows® 2000 Network Adapter and Modem

  1. 1. Microsoft ® Windows ® 2000 Network Adapter and Modem Troubleshooting Tom Feltes Windows 2000 Support Professional Microsoft Product Support Services Microsoft Corporation
  2. 2. Network Adapters
  3. 3. Network Adapters Other Resources <ul><li>www. microsoft .com/ hcl /default.asp </li></ul><ul><li>www.microsoft.com/ hwdev </li></ul><ul><li>www.microsoft.com/hwdev/devdes/ndis5.htm </li></ul><ul><li>www.microsoft.com/hwdev/devdes/netinf.htm </li></ul>
  4. 4. Network Adapters Installation and Detection <ul><li>Hardware settings are not migrated from the previous operating system. </li></ul><ul><li>Adapters are redetected and re-enumerated. </li></ul><ul><li>You must set ISA adapters to Plug and Play mode (3C509b). </li></ul><ul><li>If Windows 2000 cannot arbitrate resources properly, resources are left blank. </li></ul>
  5. 5. Network Adapters Installation and Detection (2) <ul><li>New .inf file format (see www.microsoft.com /hwdev/devdes/netinf. htm ) </li></ul><ul><li>Old drivers install but do not work – check the Hardware Compatibility List (HCL) </li></ul><ul><li>On the HCL, distinguish Logo vs. Compatible </li></ul>
  6. 6. Network Adapters Network Adapter Settings <ul><li>Media type, media connector, duplex speed detection </li></ul><ul><li>Manually set adapter settings </li></ul><ul><li>Media detection and crossover cables </li></ul>
  7. 7. Network Adapters Local Area Connection Icon <ul><li>The icon appears only when the adapter is installed properly. </li></ul><ul><li>The icon is dependent on the network connection, Remote Procedure Call (RPC), and Plug and Play services. </li></ul><ul><li>Refresh problems may occur--press F5. </li></ul><ul><li>Reboot to restart all services, etc. </li></ul><ul><li>Check driver compatibility (for example, Intel InBusiness). </li></ul>
  8. 8. Network Adapters Registry Settings <ul><li>Add/remove adapters without a reboot. </li></ul><ul><li>The IP configuration is bound to the adapter GUID and slot number. </li></ul><ul><li>Removing/reinserting an adapter can cause IP configuration problems. </li></ul><ul><li>Removing hidden hardware: see Q241257 in the Microsoft Knowledge Base. </li></ul><ul><li>Dual-boot considerations for Plug and Play hardware. </li></ul>
  9. 9. Network Adapters Troubleshooting <ul><li>Check the Hardware Compatibility List (HCL). </li></ul><ul><li>Check the manufacturer’s Web site. </li></ul><ul><li>Swap adapters or try a different slot. </li></ul><ul><li>Plug and Play mode for ISA adapters. </li></ul><ul><li>Non-Plug and Play ISA: manually verify IRQ & other settings. </li></ul>
  10. 10. Network Adapters Troubleshooting (2) <ul><li>Extra software drivers (for example, network monitoring software) </li></ul><ul><li>Manually set media type, duplex speed, and media speed </li></ul><ul><li>Computer BIOS updates, Plug and Play operating system settings </li></ul><ul><li>Suspend/hibernate--reboot computer </li></ul>
  11. 11. Network Adapters Known Issues <ul><li>Some 3Com adapters and network switches </li></ul><ul><li>Intel Inbusiness: no icon </li></ul><ul><li>LinkSys LNE 100tx v2: new driver on LinkSys Web site </li></ul><ul><li>BIOS upgrade for Dell Latitude (combination adapters) </li></ul><ul><li>No drivers included for Universal Serial Bus (USB) adapters </li></ul><ul><li>3Com 3CSOHO 100-TX (OfficeConnect series) adapters do not have Windows 2000 drivers </li></ul>
  12. 12. Modems
  13. 13. Modems Modem Types <ul><li>Standard modems </li></ul><ul><ul><li>Internal or external </li></ul></ul><ul><ul><li>Plug and play or non-Plug and Play </li></ul></ul><ul><ul><li>Independent of the operating system </li></ul></ul><ul><li>Winmodems </li></ul><ul><ul><li>Internal, Plug and Play </li></ul></ul><ul><ul><li>Dependent on the operating system </li></ul></ul>
  14. 14. Modems General Troubleshooting (Both Types) <ul><li>Hardware Compatibility List (HCL ): Compatible vs. Logo </li></ul><ul><li>Current .inf file/drivers from the manufacturer: </li></ul><ul><ul><li>Windows 2000 (must have for winmodems) </li></ul></ul><ul><ul><li>Windows Driver Model (WDM) </li></ul></ul><ul><ul><li>Microsoft ® Windows ® NT 4.0 (unimodem) </li></ul></ul><ul><ul><li>Microsoft ® Windows ® 98 (not likely if not WDM) </li></ul></ul>
  15. 15. Modems Standard External Modem Troubleshooting <ul><li>Reset modem (power off and on) </li></ul><ul><li>Connect cable to different COM port </li></ul><ul><li>HyperTerminal to COM port: ATZ command </li></ul><ul><li>Standard modem drivers (may or may not work) </li></ul><ul><li>Boot with MS-DOS disk, use “echo ata > com x ” command (see Q105940 in the Microsoft Knowledge Base) </li></ul>
  16. 16. Modems Standard Plug and Play Internal Modem Troubleshooting <ul><li>ISA: set to Plug and Play if possible </li></ul><ul><li>Disable COM port(s) in CMOS to free resources </li></ul><ul><li>Latest .inf file from the manufacturer </li></ul><ul><li>Standard modem drivers (may or may not work) </li></ul>
  17. 17. Modems Standard Non-Plug and Play Internal Modem Troubleshooting <ul><li>Verify/change resources on the modem (jumpers, DIP switches) </li></ul><ul><li>HyperTerminal to COM port: ATZ command </li></ul><ul><li>Standard modem drivers (may or may not work) </li></ul><ul><li>Boot with MS-DOS disk, use “echo ata > com x ” command (see Q105940 in the Microsoft Knowledge Base) </li></ul>
  18. 18. Modems Winmodem Troubleshooting <ul><li>Must have Windows 2000 driver </li></ul><ul><li>Listed under Other Devices in Device Manager </li></ul>

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