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  • Both Craigavon and Antrim have a professional Library employed by QUB. Altnagelvin was formerly part of the QUB campus, but the library is now run by a professional librarian employed by the local trust.
  • Postgraduate centres aim to support doctors in their work and professional development. Responsibility for these centres lies with the designated librarian at the Medical Library. Outliers libraries range from very small collections (many without any formal local supervision) to large resource centres with supervision formally undertaken by local staff. Developing and updating these collections is largely dependent on the pro-active involvement of the health professionals on site. Social Service Outliers includes those attached to Social Services Training Units (SSTUs) and those in the Northern Ireland Guardian Ad Litem Agency offices. There are also small social work collections within some multi-disciplinary outliers. SSTUs maintain small, specialised libraries to support their work in providing a range of in-service training to social workers and social care workers. NIGALA libraries support the work of Guardians ad Litem in safeguarding the interests of children during adoption, and other court proceedings. Both types of library are routinely managed by administrative staff, usually in addition to their main clerical duties, and are supervised by a senior social worker within the unit.
  • Research/Subject support for QUB is provided via the Faculty Team – principally the Medical Librarian and Assistant Librarians responsible for pre and post registration nursing. Research/Subject support for HPSS is provided via the Faculty team, but also the pharmacy, psychology and social work librarians. The Social work librarian also has responsibility for purchasing books and databases on behalf of the DHSSPS users.
  • Medical Library is the main physical holding location – lends books to outlying libraries as requested. DHSSPS users also enjoy access to other QUB libraries – Science (psychology, biology, biomedical collections), Main (law, social work, management collections) and Agriculture (food science, biology, microbiology). In 2003 over 5000 items were borrowed by DHSSPS staff directly from non-Medical libraries.
  • The Medical Library provides a photocopy request service to any DHSSPS staff who are members of the library. A flat rate of 50p is charged regardless of whether that request is satisfied locally or via the British Library.
  • Training is also support by the psychology, pharmacy and social work librarians. Training takes place on a province-wide basis.
  • The agreement worked best in a print only environment - the licensing restrictions on e-journals and databases means that increasingly the DHSSPS cannot access what QUB users can access and visa versa. This can be confusing for staff and users alike. Our current direction is to try and split the two services as much as possible so that DHSSPS users have a separate interface (HONNI), catalogue (HPSS catalogue under development + EBSCO A-Z service for e-journals) and logo (HONNI logo, rather then QUB logo). Staff are employed to support both QUB and HPSS, so trying to prioritise and balance the demands of the 2 groups can be difficult. DHSSPS staff can be confused also – are they getting the same as QUB staff etc. DHSSPS is a very large department with a great many trusts – difficulty communicating across it (IT Trust managers??) Status within the DHSSPS There is no information/library authority within the DHSSPS – QUB via the agreement try to fill this role. Given that the Medical Library staff do not work within the DHSSPS our status can be confusing. Strategic approach – does the HPSS have a library/information strategy? To what extent to we buy into national strategies?
  • Feedback Very little exists by way of feedback mechanisms for either HPSS or QUB users. This is due to a number of factors: busy nature of health professionals and academics, monitoring aspect of the agreement largely not followed up, fact that funding is “general” rather then school, department or subject based. Efforts are being made to make the funding more focused on particular subject areas and the creation of a proper monitoring group.
  • Funding is “general” rather then school, department or subject based. Efforts are being made to make the funding more focused on particular subject areas and the creation of a proper monitoring group.
  • We are responsible for ensuring electronic services work and are accessible across a network to which we have no direct access or control. No direct influence over how the network develops. DHSSPS priorities regarding networks are not necessarily the same as ours.
  • While QUB produce a strategy for resources to the DHSSPS they don’t have any such strategy.
  • Health

    1. 2. Health & Personal Social Services and Higher Education in Northern Ireland: Managing A Special Relationship Diarmuid Kennedy Faculty Librarian (Medicine & Health Sciences, QUB) 6 September 2004
    2. 3. Health & Personal Social Services and Higher Education in Northern Ireland: Managing A Special Relationship <ul><li>Department of Health, Personal Social Services and Public Safety (DHSSPS) – Overview </li></ul><ul><li>Queen’s University Belfast – Overview </li></ul><ul><li>The Service Level Agreement </li></ul><ul><li>The Medical Library – Structure, Activities & Developments </li></ul><ul><li>QUB & DHSSPS – Synergies & Challenges </li></ul>
    3. 4. DHPSSPS - Overview <ul><li>The DHSSPS (Department of Health, Social Services & Public Safety) is Northern Ireland’s Health Department. </li></ul><ul><li>The DHSSPS deals with policy and legislation for hospitals, social services, food safety, community health and so on. </li></ul><ul><li>Health and Social Services are delivered by 4 regional Health Boards comprising of 18 Trusts. The Boards and Trusts employ over 50,000 people. </li></ul>
    4. 5. DHSSPS – Overview Boards and Trusts <ul><li>Northern (3 Trusts) </li></ul><ul><li>Southern (4 Trusts) </li></ul><ul><li>Western (3 Trusts) </li></ul><ul><li>Eastern (8 Trusts) </li></ul><ul><li>Over 50% of all staff are employed by the Eastern Board </li></ul>
    5. 6. DHSSPS - Overview Boards and Trusts - Employees <ul><li>Board and Trust Staffing Categories/Numbers: </li></ul><ul><li>Admin & Clerical 11,979 </li></ul><ul><li>Works & Maintenance 554 </li></ul><ul><li>Ancillary & General 7,478 </li></ul><ul><li>Nursing, Midwifery & Health Visiting 19,435 </li></ul><ul><li>Social Services 4,566 </li></ul><ul><li>Professional & Technical 5,779 </li></ul><ul><li>Medical & Dental 3,227 </li></ul><ul><li>Ambulance 806 </li></ul>
    6. 7. Queen’s University Belfast - Overview <ul><li>17,500+ students, 3,500 university employees and around 1,600 academic and teaching staff </li></ul><ul><li>Faculty of Medicine and Health Sciences includes Medicine, Dentistry, Nursing & Midwifery </li></ul><ul><li>Related university departments include Pharmacy, Biomedical Sciences, Psychology and Social Work </li></ul>
    7. 8. The Queen’s University Belfast - Overview Faculty of Medicine and Health Sciences <ul><li>Staff (Academic) </li></ul><ul><li>Medicine – 136 </li></ul><ul><li>Nursing – 120 </li></ul><ul><li>Dentistry – 20 </li></ul><ul><li>Students (Undergraduate & Postgraduate) </li></ul><ul><li>Medicine – 1,346 </li></ul><ul><li>Nursing & Midwifery – 1,801 </li></ul><ul><li>Dentistry – 146 </li></ul>
    8. 9. The Queen’s University Belfast - Overview Library Services & Research Support <ul><li>Library services for the university are provided by the Library Services & Research Support division of the Information Services directorate. </li></ul><ul><li>Library Services & Research Support encompasses general library services such as Circulation and Inter-Library Loans as well as subject support and research computing. </li></ul><ul><li>Each Faculty is supported by a team of Subject Librarians and each library branch is supported by a user services team. </li></ul>
    9. 10. The Service Level Agreement <ul><li>A Service Level Agreement exists between the DHSSPS and Queens University to provide library and information services. </li></ul><ul><li>The agreement is “to contribute to the quality of health and social care in Northern Ireland by helping health and social services staff to make effective use of the knowledge and information base contained within and made available through the Queen’s University Library, particularly the Medical Library.” </li></ul>
    10. 11. The Service Level Agreement <ul><li>The Medical Library has the dual role - supporting both the university staff and students, but also health professionals working for the DHSSPS </li></ul><ul><li>All DHSSPS staff are entitled to join and use the library </li></ul><ul><li>No formal division is made with regard to the function of library staff - both sets of users are supported by the same staff. </li></ul>
    11. 12. Medical Library Physical Structure – Belfast Main Libraries <ul><li>The Medical Library </li></ul><ul><li>Located in the grounds of the Royal Victoria Hospital </li></ul><ul><li>Main physical resource for QUB and HPSS users </li></ul><ul><li>Medical and Healthcare Librarian and subject support team are based here </li></ul><ul><li>The Biomedical Library </li></ul><ul><li>Located in Belfast City Hospital </li></ul>
    12. 13. Medical Library Physical Structure – Outside Belfast <ul><li>Antrim Healthcare Library </li></ul><ul><li>Located in the Antrim Area Hospital </li></ul><ul><li>Craigavon Health Care Library </li></ul><ul><li>Located in the Craigavon Area Hospital </li></ul><ul><li>Altnagelvin Multi-Disciplinary Education Centre </li></ul><ul><li>Located at Altnagelvin Hospital </li></ul>
    13. 14. Medical Library Physical Structure – Outside Belfast <ul><li>3 Postgraduate Centres </li></ul><ul><li>Antrim, Dundonald & Craigavon </li></ul><ul><li>18 Medical/Multi-disciplinary Outliers </li></ul><ul><li>ranging from very small collections to large resource centres </li></ul><ul><li>Social Service Outliers </li></ul><ul><li>Attached to Social Services Training Units (SSTUs) and those in the NI Guardian Ad Litem Agency offices </li></ul>
    14. 15. Medical Library General Library Services <ul><li>User Services </li></ul><ul><li>Headed by the Medical & Healthcare Librarian </li></ul><ul><li>Responsible for Circulation Services Inter-Library Loans/Document delivery, general enquiry services, IT liaison and support etc. </li></ul>
    15. 16. Medical Library Research Support Team <ul><li>Research Support Team </li></ul><ul><li>Headed by the Faculty Librarian </li></ul><ul><li>Responsible for resource development in terms of books, journals and electronic information services </li></ul><ul><li>Formal Team comprises: 3.5 professionals plus 1.5 library assistants and has responsibility for Medicine, Dentistry, Allied Health Professionals and Nursing & Midwifery. </li></ul><ul><li>Additional Support for DHSSPS users is provided by the subject librarians responsible for Psychology, Pharmacy and Social Work. </li></ul>
    16. 17. Medical Library Activity - DHSSPS Membership <ul><li>13,146 DHSSPS staff are currently members of the library </li></ul><ul><li>2,620 Doctors and Dentists (80% of eligible DHSSPS staff) </li></ul><ul><li>1,546 Allied Health Professionals (58% of eligible staff) </li></ul><ul><li>6,161 Nurses, Midwives and Health Visitors (31% of eligible DHSSPS staff) </li></ul><ul><li>916 Social Workers (20% of eligible DHSSPS Staff) </li></ul>
    17. 18. Medical Library Activity – Issue Desk <ul><li>In 2003 the main Medical Branches issued over 111,000 items </li></ul><ul><li>DHSSPS staff borrowed over 57,000 items </li></ul><ul><li>Across all the main Medical Branches DHSSPS staff borrowed slightly more heavily then QUB students. </li></ul>
    18. 19. Medical Library Activity – Document Delivery <ul><li>The Main Medical Libraries processed over 16,000 British Library requests – over 13,000 were for DHSSPS members </li></ul><ul><li>The Medical Library photocopying service copied over 15,000 articles in 2003 – the bulk being for DHSSPS members. </li></ul>
    19. 20. Medical Library Activity - Training <ul><li>Between August 2002 and July 2003 the faculty team delivered approximately 200 training sessions to nearly 2000 library users. </li></ul><ul><li>Apart from ‘bulk’ student database training the majority of this activity was for DHSSPS staff. </li></ul>
    20. 21. Medical Library Activity – Journal Subscriptions <ul><li>The cost of journal subscriptions is shared between the university and by DHSSPS </li></ul><ul><li>Over 1000 subscriptions current subscriptions to 6 locations </li></ul><ul><li>Nearly 800 of these are held at the Medical Library </li></ul><ul><li>The libraries at Belfast City and Altnagelvin Hospitals also maintain significant collections (around 100 subscriptions) </li></ul>
    21. 22. Medical Library Activity – Database/Full-Text Subscriptions <ul><li>QUB Staff and Students benefit from access to all university databases and full-text subscriptions and deals including BNI, Medline, CINAHL, PsycINFO, Web of Science etc. </li></ul><ul><li>DHSSPS subscriptions are completely separate and include: PsycINFO, Medline, BNI, HMIC, CINAHL, CareData, ChildData, EBSCOhost, ProQuest Medical Library, and Ovid Full-Text Collections. </li></ul>
    22. 23. Medical Library – Developments HONNI <ul><li>HONNI (Health On the Net Northern Ireland) – a library and information portal for DHSSPS staff. </li></ul><ul><li>( </li></ul><ul><li>Integrates new and existing DHSSPS services on a separate site </li></ul><ul><li>Provides a more straightforward route to library and information for HPSS users </li></ul>
    23. 24. Medical Library – Developments New Services <ul><li>New full-text services from ProQuest, Ovid and EBSCO </li></ul><ul><li>DHSSPS subscription to zetoc </li></ul>
    24. 25. Medical Library – Developments Athens and Document Delivery <ul><li>Athens authentication for HPSS staff </li></ul><ul><li>Online inter-loan request service for books and photocopies </li></ul>
    25. 26. QUB & DHSSPS – Synergies Technical Services <ul><li>Talis Library Management System </li></ul><ul><li>Circulation </li></ul><ul><li>Reservations </li></ul><ul><li>BL requests </li></ul><ul><li>Union Catalogue </li></ul><ul><li>A specific HPSS catalogue is currently under development </li></ul><ul><li>Subscription Management </li></ul>
    26. 27. QUB & DHSSPS – Synergies Technical Services <ul><li>IT Expertise and Liaison </li></ul><ul><li>Closer relations between the university and department/trust IT managers </li></ul><ul><li>University expertise in setting up access to electronic services </li></ul><ul><li>Improving access to IT for DHSSPS staff </li></ul>
    27. 28. QUB & DHSSPS - Synergies Resources and Expertise <ul><li>Single joint healthcare resource </li></ul><ul><li>Large, jointly funded, print resource that neither organisation could afford individually. </li></ul><ul><li>DHSSPS access to QUB resources </li></ul><ul><li>DHSSPS enjoy access to all of the university’s print resources – in 2003 they made over 5000 loans from the other main QUB libraries. </li></ul>
    28. 29. QUB & DHSSPS - Synergies Resources and Expertise <ul><li>Subject Expertise </li></ul><ul><li>Training and responding to enquiries – knowledge and expertise built up in supporting one community has advantages in terms of quality of service to the other user group </li></ul>
    29. 30. QUB & DHSSPS – Challenges Changing Service Landscape <ul><li>Increasingly electronic services must be negotiated on an entirely separate basis </li></ul><ul><li>Services in general are becoming two separate entities </li></ul><ul><li>Athens </li></ul><ul><li>Catalogue </li></ul><ul><li>Document Delivery </li></ul><ul><li>Staff and user confusion? </li></ul>
    30. 31. QUB & DHSSPS – Challenges Feedback Mechanisms <ul><li>Difficult user groups with which to establish forums </li></ul><ul><li>Contract Monitoring Group - QUB has encouraged setting up such a body and has nominated representatives but has not managed to secure a first meeting yet </li></ul>
    31. 32. QUB & DHSSPS – Challenges Feedback Mechanisms <ul><li>Funding mechanism means that “ownership” connection is unclear </li></ul><ul><li>Web-based survey currently being designed to establish journal title and format requirements and subject based funds (for both the university and the DHSSPS). </li></ul>
    32. 33. QUB & DHSSPS – Challenges IT Development <ul><li>No university access to the HPSS network </li></ul><ul><li>Poor network, particularly in rural areas </li></ul><ul><li>Upgrading the status/importance of network access and library services within the DHSSPS </li></ul>
    33. 34. QUB & DHSSPS – Challenges Status within the DHSSPS <ul><li>The DHSSPS has no Library Authority or strategic development plan for library/information services </li></ul><ul><li>Agreement is very general and does not specify any baseline electronic services </li></ul><ul><li>Our role is open to interpretation – outside agents or health service agenda setters? </li></ul>