Health & Personal Social Services and Higher Education in Northern Ireland: Managing A Special Relationship Diarmuid Kennedy Faculty Librarian (Medicine & Health Sciences, QUB) 6 September 2004
Health & Personal Social Services and Higher Education in Northern Ireland: Managing A Special Relationship Department of Health, Personal Social Services and Public Safety (DHSSPS) – Overview Queen’s University Belfast – Overview The Service Level Agreement The Medical Library – Structure, Activities & Developments
QUB & DHSSPS – Synergies & Challenges
DHPSSPS - Overview The DHSSPS (Department of Health, Social Services & Public Safety) is Northern Ireland’s Health Department. The DHSSPS deals with policy and legislation for hospitals, social services, food safety, community health and so on.
Health and Social Services are delivered by 4 regional Health Boards comprising of 18 Trusts. The Boards and Trusts employ over 50,000 people.
DHSSPS – Overview Boards and Trusts
Over 50% of all staff are employed by the Eastern Board
DHSSPS - Overview Boards and Trusts - Employees Board and Trust Staffing Categories/Numbers: Ancillary & General 7,478 Nursing, Midwifery & Health Visiting 19,435
Professional & Technical 5,779
Queen’s University Belfast - Overview 17,500+ students, 3,500 university employees and around 1,600 academic and teaching staff Faculty of Medicine and Health Sciences includes Medicine, Dentistry, Nursing & Midwifery
Related university departments include Pharmacy, Biomedical Sciences, Psychology and Social Work
The Queen’s University Belfast - Overview Faculty of Medicine and Health Sciences Students (Undergraduate & Postgraduate)
Nursing & Midwifery – 1,801
The Queen’s University Belfast - Overview Library Services & Research Support Library services for the university are provided by the Library Services & Research Support division of the Information Services directorate. Library Services & Research Support encompasses general library services such as Circulation and Inter-Library Loans as well as subject support and research computing.
Each Faculty is supported by a team of Subject Librarians and each library branch is supported by a user services team.
The Service Level Agreement A Service Level Agreement exists between the DHSSPS and Queens University to provide library and information services.
The agreement is “to contribute to the quality of health and social care in Northern Ireland by helping health and social services staff to make effective use of the knowledge and information base contained within and made available through the Queen’s University Library, particularly the Medical Library.”
The Service Level Agreement The Medical Library has the dual role - supporting both the university staff and students, but also health professionals working for the DHSSPS All DHSSPS staff are entitled to join and use the library
No formal division is made with regard to the function of library staff - both sets of users are supported by the same staff.
Medical Library Physical Structure – Belfast Main Libraries Located in the grounds of the Royal Victoria Hospital Main physical resource for QUB and HPSS users Medical and Healthcare Librarian and subject support team are based here
Located in Belfast City Hospital
Medical Library Physical Structure – Outside Belfast Antrim Healthcare Library Located in the Antrim Area Hospital Craigavon Health Care Library Located in the Craigavon Area Hospital Altnagelvin Multi-Disciplinary Education Centre
Located at Altnagelvin Hospital
Medical Library Physical Structure – Outside Belfast Antrim, Dundonald & Craigavon 18 Medical/Multi-disciplinary Outliers ranging from very small collections to large resource centres
Attached to Social Services Training Units (SSTUs) and those in the NI Guardian Ad Litem Agency offices
Medical Library General Library Services Headed by the Medical & Healthcare Librarian
Responsible for Circulation Services Inter-Library Loans/Document delivery, general enquiry services, IT liaison and support etc.
Medical Library Research Support Team Headed by the Faculty Librarian Responsible for resource development in terms of books, journals and electronic information services Formal Team comprises: 3.5 professionals plus 1.5 library assistants and has responsibility for Medicine, Dentistry, Allied Health Professionals and Nursing & Midwifery.
Additional Support for DHSSPS users is provided by the subject librarians responsible for Psychology, Pharmacy and Social Work.
Medical Library Activity - DHSSPS Membership 13,146 DHSSPS staff are currently members of the library 2,620 Doctors and Dentists (80% of eligible DHSSPS staff) 1,546 Allied Health Professionals (58% of eligible staff) 6,161 Nurses, Midwives and Health Visitors (31% of eligible DHSSPS staff)
916 Social Workers (20% of eligible DHSSPS Staff)
Medical Library Activity – Issue Desk In 2003 the main Medical Branches issued over 111,000 items DHSSPS staff borrowed over 57,000 items
Across all the main Medical Branches DHSSPS staff borrowed slightly more heavily then QUB students.
Medical Library Activity – Document Delivery The Main Medical Libraries processed over 16,000 British Library requests – over 13,000 were for DHSSPS members
The Medical Library photocopying service copied over 15,000 articles in 2003 – the bulk being for DHSSPS members.
Medical Library Activity - Training Between August 2002 and July 2003 the faculty team delivered approximately 200 training sessions to nearly 2000 library users.
Apart from ‘bulk’ student database training the majority of this activity was for DHSSPS staff.
Medical Library Activity – Journal Subscriptions The cost of journal subscriptions is shared between the university and by DHSSPS Over 1000 subscriptions current subscriptions to 6 locations Nearly 800 of these are held at the Medical Library
The libraries at Belfast City and Altnagelvin Hospitals also maintain significant collections (around 100 subscriptions)
Medical Library Activity – Database/Full-Text Subscriptions QUB Staff and Students benefit from access to all university databases and full-text subscriptions and deals including BNI, Medline, CINAHL, PsycINFO, Web of Science etc.
DHSSPS subscriptions are completely separate and include: PsycINFO, Medline, BNI, HMIC, CINAHL, CareData, ChildData, EBSCOhost, ProQuest Medical Library, and Ovid Full-Text Collections.
Medical Library – Developments HONNI HONNI (Health On the Net Northern Ireland) – a library and information portal for DHSSPS staff. Integrates new and existing DHSSPS services on a separate site
Provides a more straightforward route to library and information for HPSS users
Medical Library – Developments New Services New full-text services from ProQuest, Ovid and EBSCO
DHSSPS subscription to zetoc
Medical Library – Developments Athens and Document Delivery Athens authentication for HPSS staff
Online inter-loan request service for books and photocopies
QUB & DHSSPS – Synergies Technical Services Talis Library Management System
A specific HPSS catalogue is currently under development
QUB & DHSSPS – Synergies Technical Services Closer relations between the university and department/trust IT managers University expertise in setting up access to electronic services
Improving access to IT for DHSSPS staff
QUB & DHSSPS - Synergies Resources and Expertise Single joint healthcare resource Large, jointly funded, print resource that neither organisation could afford individually. DHSSPS access to QUB resources
DHSSPS enjoy access to all of the university’s print resources – in 2003 they made over 5000 loans from the other main QUB libraries.
QUB & DHSSPS - Synergies Resources and Expertise
Training and responding to enquiries – knowledge and expertise built up in supporting one community has advantages in terms of quality of service to the other user group
QUB & DHSSPS – Challenges Changing Service Landscape Increasingly electronic services must be negotiated on an entirely separate basis Services in general are becoming two separate entities
Staff and user confusion?
QUB & DHSSPS – Challenges Feedback Mechanisms Difficult user groups with which to establish forums
Contract Monitoring Group - QUB has encouraged setting up such a body and has nominated representatives but has not managed to secure a first meeting yet
QUB & DHSSPS – Challenges Feedback Mechanisms Funding mechanism means that “ownership” connection is unclear
Web-based survey currently being designed to establish journal title and format requirements and subject based funds (for both the university and the DHSSPS).
QUB & DHSSPS – Challenges IT Development No university access to the HPSS network Poor network, particularly in rural areas
Upgrading the status/importance of network access and library services within the DHSSPS
QUB & DHSSPS – Challenges Status within the DHSSPS The DHSSPS has no Library Authority or strategic development plan for library/information services Agreement is very general and does not specify any baseline electronic services
Our role is open to interpretation – outside agents or health service agenda setters?