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Copyright © The UK Drainage Network Limited 2008. All rights ...

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    Copyright © The UK Drainage Network Limited 2008. All rights ... Copyright © The UK Drainage Network Limited 2008. All rights ... Presentation Transcript

    • Private Sewer Transfer Bridge to the Insurance Sector SBWWI Wastewater seminar 10 th June 2009
      • Drainage Forum Member Companies:
      • HBOS
      • LLOYDS TSB;
      • AVIVA (Norwich Union)
      • RBS INSURANCE
      • RICS
      • RSA (Royal & Sun Alliance)
      • WRc
      • UKDN
      • Zurich
      • Promoting Best Practice in Drainage Repair
      • Recent Objectives 08/09:
      • To drive adoption of ABI Shared Drainage Claims Agreement;
      • To monitor the Protocol and recognise and implement changes;
      • To attend and contribute to the DEFRA Steering Group for the adoption of private sewers and drains;
      • To continue to liaise with the All Party Parliamentary Group for Sewers .
      • Specifically to reach agreement concerning the “change over” transitional period and subsequent claims processes involved with PST
    • The Drive to establish Best Practice
      • The Insurer’s Drainage Forum commissioned WRc to create a best practice for drainage claims for the insurance industry. The Drain Repair Book was launched on 22 nd May 2003.
      • UKDN were the first supplier to be independently assessed and accredited by the WRc to be delivering the best practice outlined in the drain repair book.
    • UK Drainage Network - Overview
      • UKDN are entirely focused on the insurance market, our founders are the contractors behind the Industry best practice as joint authors of "The Drain Repair Book" with the WRC.
      • UKDN and its founder contractors were the first drainage service providers to have been audited and approved by the WRc against the Drain Repair Book which defines industry best practice for investigation and repair of drains.
      • UKDN p rovides the insurance industry with a comprehensive best practice , drainage & burst water pipe claims and subsidence investigation service, nationally . UKDN has transformed the market place in terms of increasing customer satisfaction and reducing insurer’s claims costs.
      • UKDN have been members of the Insurer’s Drainage Forum since January 2005
    • UKDN Credentials
      • Approved partner with delegated authority for:
      • Norwich Union (AVIVA), RBS Insurance, (Direct Line, Churchill, Tesco, Prudential), HBOS (Halifax), & Lloyds TSB,
      • Fortis, Royal Sun Alliance, RSA, The Co-op, Liverpool Victoria, Sterling Insurance…
      • UKDN’s clients insure > 75% of UK properties
      • National presence
      • Market Leader in UK Insurance market
      • Latest ‘no dig’ technology employed
      • Established shared drain recovery team
      • In house database capturing postcode, cause of damage, type of pipe, depth, etc
    • UK “2 nd fix” Insurance Market (by volume)
      • 22.5 million domestic properties in the UK
      • 88,000 drainage claims pa
      • c. 12,000 claims cash settled
      • 4.4% need road opening,
      • 9.2% are shared,
      • 22.4% go beyond curtilage
      • Estimate >30% of repairs straddle curtilage
    • Case Study 1
      • 5 shared responsibilities
      • Private works for no.23
      • £3.5k total cost
      • Reinstatement of block paving
      • 15.3m re-rounding and lining
      • 3m excavation & replacement
      • 4 insurers
      • 14 letters for approval
      • 11 phone calls with home owners
      • 4 phone calls with insurers
      • 12 emails to insurers
      • 10 invoices
    • Case Study 2
      • 4m FMH1 to sewer
      • 2 displaced joints
      • 1 open joint
      • £0.8k total cost
      • Root cutting
      • 2m patch repair
        • 50% beyond curtilage
      • Manhole repair
      • Claim life – 5 days
    • Issues for consideration
      • Contributions from Insurers & vice-versa
      • Working on private land
      • Access for plant/hand digging, manhole access etc..
      • Dealing with householders / Managing expectations
      • Surface Reinstatement
      • Additional damage found
      • Validation of 3 rd party (yellow pages) estimates
      • Subsidence
      • Dealing with poor workmanship (insufficient fall)
    • Key Question
      • Who will customer ring?
        • Who will pick up cost of proving no fault?
        • Who will identify cases spanning curtilage?
        • Who will identify cases requiring road excavation?
      • Identifies Need for:
        • Consistent standard for serviceability criteria and repair requirement – WRc Drain Repair Book ?
        • Protocol for administering contributions on cases spanning the boundary?
    • Drainage Forum – Current Agenda
      • Meeting in July with Water UK “New & Transitional Arrangements” sub group representatives
      • WRc Drain Repair Book update required for 2011
      • Common Standards & Best Practice
      • Homeowner / Customer satisfaction
      • Protocol for “Shared” Private / Public issues & recoveries
      • Approved Contractors
    • UKDN the "Bridge" to the insurance sector
      • Ideally placed to be able to manage a service to identify & recover costs from the householders insurance for WASC’s and vice-versa.
      • Manage customer expectations
      • Work with / alongside WASC contractors in supply chain
      • Used to domestic customers / drains
      • WRc approved to industry best practice
      • Keep insurers onside