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You are Now in the Technology Business [INFOGRAPHIC]
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You are Now in the Technology Business [INFOGRAPHIC]

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Who will survive, in a world, where everything is equal, and all businesses digitize their products, services and transactions. Who will survive, when the competitive set reaches parity, in terms of …

Who will survive, in a world, where everything is equal, and all businesses digitize their products, services and transactions. Who will survive, when the competitive set reaches parity, in terms of supporting all core transactions with a Digital interface? The survivors will differentiate through Experience. - See more at: http://visual.ly/you-are-now-technology-business#sthash.FIaJ9kWu.dpuf

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  • 1. Ascend to the Cloud. Your Products Have Been Digitized. Your Services Have Been Digitized. User Experience is Your Differentiator. PRODUCTS SERVICES YOUR BUSINESS MUSIC PUBLISHING VIDEO GAMES TELEVISION TRAVEL BANKING/FINANCIAL SVCS. *Mobile and Tablet Gaming are Gaining Momentum w/Platform Gamers *No Broadcast or Cable TV, but still watching Content on Connected TVs * Mobile is Revolutionizing the Way We Bank* 90% of all travelers book their travel online. *40% Increase in Worldwide Streaming Music Subscriptions. 2012 2014 31% 53% + 22% *International Federation of the Phonographic Industry * 2011 Aptara Survey of Publishing Professionals *2014 Entertainment Software Association * Connected Home Report, NPD Group, May 2013 *2013 LMTC.com (Last Minute Travel) Global Trends Report *Jonathan Lupo, “Digital Survival Guide.2014” * 2013 Mobile Finance Trends and Innovations - Corporate Insights, Inc. 85% 10% 40% 5% Publishers plan to produce eBooks and Print Publishers plan to produce eBooks INSTEAD of Print Are unsure. *eBooks are a Staple Product in the Publishing Industry. 2011 2014 Transform your Business into a Technology Business. 11M 28M 40% 83% of Major Banks offer Mobile Deposit of Checks AGE 65+ 18-24 ROI LOYALTY SURVIVAL * High Customer Experience Index (CXi) scores mean more customers will purchase again *Every dollar spent on UX brings in between $2 and $100 dollars in return *Fast Company, 2012 * Forrester Research, "The Business Impact of Customer Experience, 2014". + SATISFACTION *”Who will survive in a world where everything is equal, and all businesses digitize their products, services and transactions? Who will survive when the competitive set reaches parity, in terms of supporting all core transactions with a Digital interface? The survivors will differentiate through Experience.” Design by Jonathan Lupo @userexperience