Enquiries Business Communication


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Enquiries Business Communication

  1. 1. ENQUIRIES Business communication
  2. 2. “inquire” and “enquire?”
  3. 3. These are two spellings of the same word, which means to seek information about something or to conduct a formal investigation (usually when followed by “into”).
  4. 4. Either spelling can be used, but many people prefer enquire and enquiry for the general sense of “ask”, and inquire and inquiry for a formal investigation:
  5. 5. I enquired his name The lawyers asked when the inquiry will be completed.
  6. 6. enquire and enquiry are more common in British English inquire and inquiry are more common in US English
  7. 7. Letters of Enquiry
  8. 8. The word “Enquiry” refers to investigate or find out fact about anything and in Business Correspondence it means asking for information about prices, quality, quantity and terms for supply of goods.
  9. 9. In hot pursuit to buy goods at favorable businessman writes or corresponds with manufacturers or traders for the information about the price, quality, quantity and other details.
  10. 10. In other words, “Letters of Enquiry”. In other words, letter writing in business asking for information about the goods or services by the intending buyer from the manufacturer, seller, dealer or supplier may be called a Letter of Enquiry.
  11. 11. Types of Enquiry:
  12. 12. (a) Solicited Enquiry – This enquiry is request for information by the intending buyer after being convinced through any advertisement or communication from the seller or supplier. These enquiries can be found in newspapers and magazines and is generally displayed as “for details contact…” which means that the intending buyer should write to the advertiser to seek for information or details. Such type of enquiries can be
  13. 13. (b) Unsolicited Enquiry – This enquiry is the information asked by the intending buyer about desired goods or services without the influence of advertisement or seller’s advice. In this type of enquiry, the intending buyer corresponds or communicates by seller by his information about the desired goods or services and so they are called unsolicited enquiry.
  14. 14. Sources of Enquiry:
  15. 15. (1) Daily Newspapers (2) Trade/Commercial magazines (3) Directories (4) Catalogues & Price List
  16. 16. The intending buyer can get the name and address of the desired supplier or manufacturer from these sources of enquiry.
  17. 17. Contents of Letter:
  18. 18. (1) The intending buyer should write the purpose of making enquiry about the desired goods or services to be purchased.
  19. 19. The intending buyer should specifically write about the details of goods or services required. If there is an enquiry about the goods/services then the enquiry can about quality, quantity, size, brand etc of the product. If there is need for another queries like sample patterns, catalogues or price lists, then it should be mentioned exclusively in the letter.
  20. 20. The intending buyer should ask for the terms and conditions for the payment and delivery of the goods or services.
  21. 21. The intending buyer should show urgency of early information so that there should be expression of hope in the desired enquiry from the supplier.
  22. 22. Drafting of an Enquiry Letter
  23. 23. The enquiry letter should begin with a direct question or questions. The information should be asked directly without jumbling of words or ideas.
  24. 24. The enquiry letter should be directly properly to the requirements of goods or services should be stated in a straightforward manner.
  25. 25. should be kept short as far as possible and it should be to the point.
  26. 26. enquiry letter there has to be appropriate opening and closing sentences so that it should look relevant with the subject.
  27. 27. Kinds of Business-Enquiry Letter
  28. 28. and other information etc, i.e. asking for price, quality, terms and conditions. (2) Tabulated Enquiry. (3) Asking for catalogues and pricelists. (4) Asking for samples, patterns etc. (5) Asking for goods on approval on return basis. (6) Asking for concessions and special terms.
  29. 29. General Enquiry The letter about general enquiry consists of asking information about the prices and other terms for any item required in day-to-day business. This enquiry can be for stationary products or office equipments or any goods for sale..
  30. 30. The drafting of such enquiry letter is easy and should start by putting questions and giving details of the items required. Finally there has to be stress upon the urgency or information so that the reply is received by the sender at the earliest.
  31. 31. These types of letters should be written in direct style and it should be abstained from writing introduction or preface. In this letter question is put forward to the correspondent or reader of the letter. The letter should be closed after giving information in brief.
  32. 32. Tabulated Enquiry Tabulated enquiry is those where information is asked through several points or questions in serial order. The information asked can be divided into several parts and all points are serially numbered. This type of letter writing is useful for both the reader and writer as it clearly specifics the points within the letter. The information can be
  33. 33. Download Letter Formats http://www.2shared.com/file/Nvfvw4We/Write_an_inquiry_to_ask_for_mo.ht ml http://www.2shared.com/file/VXJv9dH-/Wriiten_communiaction.html