Here is a quick overview of our CRM functionality. As you can see we over a full suite: marketing, sales, support, collaboration, and reporting – supported by a robust and flexible platform. This allows your company to coordinate interactions across channels, including direct sales, call Center, the Web and partner channels. Sugar is fullt web service enabled which allows you to connect to backend systems, including ERP, Accounting, Billing or other Legacy Systems.
Sugar has deep marketing automation functionality which allows companies to manage campaigns across multiple channels , create campaigns in a few simples steps with the campaign wizard , execute marketing campaigns, including email campaigns , capture marketing leads directly into Sugar with web-to-lead forms and measure the ROI of marketing activities.
Sugar Sales Force automation makes reps more productive by giving them all the relevant information about sales opportunities and accounts in a single location. It also gives managers greater visibility into how sales teams are performing relative to goals.
Sugar Customer Support Is a central repository for customer cases which allows support reps to manage cases and product issues, resolve those cases through collaborative technology such as knowledgebase and project management. Sugar Customer Support can also help companies reduce costs by allowing customers to create cases and resolve issues online through the self-service portal.
If it is in Sugar, you can run a report on it. Sugar provides strong dashboard functionality which allows customers to create graphical reports that display key business metrics which update in real time. These dashboards can be displayed on your homepage and can be presented in a variety of formats. Users can also run and share reports on any module within the system to gain a better understanding of company performance.
Underlying all this great CRM functionality is strong collaboration functionality with promotes the sharing of information in the office or in a mobile environment. For power users, we offer a new Email Client which uses modern, AJAX technology for a great user experience. We also offer an Outlook Plug-In for users who want to inegrate Sugar with Microsoft’s popular email and calendaring application. Project Management helps teams work more effectively together. CHANGE this IMAGE to a DETAIL VIEW WITH EITHER the THE LINKEDIN BOX IN AN ACCOUNT – OR WORK WITH REEM FOR AN OUTLOOK PLUGIN SHOT Sugar mobile and offline client allows workers to access Sugar from smart phones and in disconnected environment.
SugarCRM business functionality is supported by a powerful platform that allows administrators to make changes to company processes fast. This includes creating teams and enforcing visibility rights, designing workflows that control how information flows through the organization, and the ability to create customer fields, objects and modules so that each CRM screen fits the way your company does business. REPLACE WITH WORKFLOW DEFINITIONS IMAGE FROM 6 DEMO
Since its founding, SugarCRM has always embraced interoperability and portability which is one of the reasons we have such a strong channel. We work with everything fro large providers to small consultancies to help them make their customers’ successful. One way we do this is by offering SugarCRM on a variety of cloud providers.
About NEPO Systems <ul><li>Founded in September 2008 </li></ul><ul><li>Silver SugarCRM Partner </li></ul><ul><li>Sugar hosting, services & support </li></ul><ul><li>Sugar involvement since 2004 </li></ul><ul><li>Customers across North America </li></ul>