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DDiH, think tank 2011, cmh oneglobe, hotel think tank

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  • 1. what will delight today's customers who are mobile lifestyle travellers?
    DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank
    LEREVEREND Agnès
    MBA 2A CMH
  • 2. « Atyourdisposal » 1/2
    • Whatisit?
    It is a new digital application in the hospitalitysector.
    • For who?
    This new appis for yourguestsduringtheirstay.
    • Costs?
    It istotally free for yourguests. And, for you, the priceisreasonable. More youwill have partnerslessyouwillpaid.
    • On which supports?
    On smartphones, ipad, and the hotel tv.
    • Whatis the principal goal?
    The principal goal of this new appis to facilitate the stay of yourguests in yourhotel but also in the city. Withthisapp, youcan help, respond and communicatewithyourguestswhentheyneed.
  • 3. « Atyourdisposal » 2/2
    • How itworks
    The totality of this application is accessible only for yourguestswhostayed in yourhotel. Whenthey arrive to yourhotel, theywillreceive a code to download and use this application.
    Withthis code, the guestcandownloadthis application on a smartphone, an ipad, or, hecan use thisapp on the tv in his room.
    Aftertheirstay, itis as youwant : all yourguestscankeeptheiraccess and can go on thisappateverytime ; or, youcanchoosethatonlyyour VIP guestscankeeptheiraccessaftertheirstays.
    It is essential to keep in mindthatthis application isonly for yourguests. It is a new way to communicatewithyourguest and to develop the loyalty of yourguests.
  • 4. « AtyourDisposal » : The concept
    This application willbe in threemost important parts:
    • In the hotel (in relation with all the services)
    • 5. Guide about all the touristicactivities (restaurants, bars, museums…), like a virtual concierge.
    • 6. For business travelers : Possibility to meet the others business travelerspresent in the hotelat the same time.
  • « AtyourDisposal » : In the hotel 1/2
    • In relation with all services of the hotel 24H/24.
    • 7. Access to the room service menu.
    • 8. Access to the restaurant and the bar of the hotel (to see the menu, and to make a reservation, to see the availability…).
    • 9. Be in relation with the housekeepingdepartment : the guestwillchoosewhenhewantsthathis room iscleaned…
  • « AtyourDisposal » : In the hotel 2/2
    • Direct assistance : the guestcanbe in relation directlywithtechnicians, without to have the reception in intermediary. It willbe more rapid.
    • 10. Reservation : for a wake up or a taxi, the guestjustneed to select the hour of hiswake up, or what type of taxi hewants, and for when
    • 11. Unlimitedaccess : cinematheque, music, ebook… Everythingthatdistractyourguestwhenheis in the hotel.
  • « AtyourDisposal » : avirtual concierge
    • Geo-localization : To see all restaurants, bars, shops et touristic attractions in the city.
    • 12. For restaurants and bars, the guestcanfind menus, prices and promotions whenthese restaurants and bars are yourpartners.
    • 13. Access to aguide on all the principal museums of the city such as Louvre musuem or Orsay museum in the you are situated in Paris.
    • 14. Free access, 24h/24 with your concierge.
  • « AtyourDisposal » : businessposibility
    • This new application proposes for yourbuisnessguests to meetothers business guestswho are in yourhotelat the sameperiod.
    • 15. Geo-localization : to see all the companies, banks, meetings centers,… which are situatedaround the hotel.
  • « AtyourDisposal » : Partners
    Yourhotelneed to have somepartnerssuch as:
    • Restaurants and bars situatedaround the hotel.
    • 16. Most importants museums and art galleries of the vity.
    • 17. UGC for the cinematheque (UGC permit atyourguests to have access to all the films, also the news films).
    • 18. NRJ ou itunes to the music lists.
  • « AtyourDisposal » isusefulbecause…
    For yourhotel:
    • It is a good way to communicate and develop the loyalty of yourguests.
    • 19. This application improve the management of the complaints and problems, It permits to accelerate their treatment.
    • 20. It is a good advertising.
    • 21. It shows and proves your modernity, your dynamism, ...
  • « AtyourDisposal » isusefulbecause…
    For the guests:
    • This application will help them in the planning of their holidays.
    • 22. It is a virtual guide for their vacations but also for the hotel.
    • 23. It facilitates the communication between the guests and all the services of the hotel.
    • 24. A good way to communicate with the others for business guests.
    • 25. With this application they can win points in the reward program of the hotel.
  • « Atyourdisposal » is a new concept of application. It is a verycomplete application and, nothing in this genre alreadyexists, soitis modern and unique application.
    « Atyourdisposal » is for luxuryhotels(4 or 5 stars hotels), boutique hotels and palaces. At the moment, this application is valable only for thesehotelssituated in Paris.

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