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DDiH, think tank 2011, cmh oneglobe, hotel think tank
 

DDiH, think tank 2011, cmh oneglobe, hotel think tank

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    DDiH, think tank 2011, cmh oneglobe, hotel think tank DDiH, think tank 2011, cmh oneglobe, hotel think tank Presentation Transcript

    • what will delight today's customers who are mobile lifestyle travellers?
      DDiH, Think Tank 2011, CMH Oneglobe, hotel think tank
      LEREVEREND Agnès
      MBA 2A CMH
    • « Atyourdisposal » 1/2
      • Whatisit?
      It is a new digital application in the hospitalitysector.
      • For who?
      This new appis for yourguestsduringtheirstay.
      • Costs?
      It istotally free for yourguests. And, for you, the priceisreasonable. More youwill have partnerslessyouwillpaid.
      • On which supports?
      On smartphones, ipad, and the hotel tv.
      • Whatis the principal goal?
      The principal goal of this new appis to facilitate the stay of yourguests in yourhotel but also in the city. Withthisapp, youcan help, respond and communicatewithyourguestswhentheyneed.
    • « Atyourdisposal » 2/2
      • How itworks
      The totality of this application is accessible only for yourguestswhostayed in yourhotel. Whenthey arrive to yourhotel, theywillreceive a code to download and use this application.
      Withthis code, the guestcandownloadthis application on a smartphone, an ipad, or, hecan use thisapp on the tv in his room.
      Aftertheirstay, itis as youwant : all yourguestscankeeptheiraccess and can go on thisappateverytime ; or, youcanchoosethatonlyyour VIP guestscankeeptheiraccessaftertheirstays.
      It is essential to keep in mindthatthis application isonly for yourguests. It is a new way to communicatewithyourguest and to develop the loyalty of yourguests.
    • « AtyourDisposal » : The concept
      This application willbe in threemost important parts:
      • In the hotel (in relation with all the services)
      • Guide about all the touristicactivities (restaurants, bars, museums…), like a virtual concierge.
      • For business travelers : Possibility to meet the others business travelerspresent in the hotelat the same time.
    • « AtyourDisposal » : In the hotel 1/2
      • In relation with all services of the hotel 24H/24.
      • Access to the room service menu.
      • Access to the restaurant and the bar of the hotel (to see the menu, and to make a reservation, to see the availability…).
      • Be in relation with the housekeepingdepartment : the guestwillchoosewhenhewantsthathis room iscleaned…
    • « AtyourDisposal » : In the hotel 2/2
      • Direct assistance : the guestcanbe in relation directlywithtechnicians, without to have the reception in intermediary. It willbe more rapid.
      • Reservation : for a wake up or a taxi, the guestjustneed to select the hour of hiswake up, or what type of taxi hewants, and for when
      • Unlimitedaccess : cinematheque, music, ebook… Everythingthatdistractyourguestwhenheis in the hotel.
    • « AtyourDisposal » : avirtual concierge
      • Geo-localization : To see all restaurants, bars, shops et touristic attractions in the city.
      • For restaurants and bars, the guestcanfind menus, prices and promotions whenthese restaurants and bars are yourpartners.
      • Access to aguide on all the principal museums of the city such as Louvre musuem or Orsay museum in the you are situated in Paris.
      • Free access, 24h/24 with your concierge.
    • « AtyourDisposal » : businessposibility
      • This new application proposes for yourbuisnessguests to meetothers business guestswho are in yourhotelat the sameperiod.
      • Geo-localization : to see all the companies, banks, meetings centers,… which are situatedaround the hotel.
    • « AtyourDisposal » : Partners
      Yourhotelneed to have somepartnerssuch as:
      • Restaurants and bars situatedaround the hotel.
      • Most importants museums and art galleries of the vity.
      • UGC for the cinematheque (UGC permit atyourguests to have access to all the films, also the news films).
      • NRJ ou itunes to the music lists.
    • « AtyourDisposal » isusefulbecause…
      For yourhotel:
      • It is a good way to communicate and develop the loyalty of yourguests.
      • This application improve the management of the complaints and problems, It permits to accelerate their treatment.
      • It is a good advertising.
      • It shows and proves your modernity, your dynamism, ...
    • « AtyourDisposal » isusefulbecause…
      For the guests:
      • This application will help them in the planning of their holidays.
      • It is a virtual guide for their vacations but also for the hotel.
      • It facilitates the communication between the guests and all the services of the hotel.
      • A good way to communicate with the others for business guests.
      • With this application they can win points in the reward program of the hotel.
    • « Atyourdisposal » is a new concept of application. It is a verycomplete application and, nothing in this genre alreadyexists, soitis modern and unique application.
      « Atyourdisposal » is for luxuryhotels(4 or 5 stars hotels), boutique hotels and palaces. At the moment, this application is valable only for thesehotelssituated in Paris.