eBay responsibilities: eBay Marketplaces, responsible for all elements of eBay's global e-commerce businesses. In this role, he focused on expanding eBay's core business, which accounts for a large percentage of the company's revenues. John also oversaw a number of strategic acquisitions
Education: MBA from the Stanford Graduate School of Business.
Bachelor of Arts in Economics from Dartmouth College
History Chris Agarpao was hired as eBay's first employee and jefrreySkollwas hired as the first president of the company in early 1996. In November 1996, eBay entered into its first third-party licensing deal, with a company called Electronic Travel Auction to use SmartMarket Technology to sell plane tickets and other travel products. Growth was phenomenal; in January 1997 the site hosted 2,000,000 auctions, compared with 250,000 during the whole of 1996. The company officially changed the name of its service from AuctionWeb to eBay in September 1997. Originally, the site belonged to Echo Bay Technology Group, Omidyar's consulting firm.
Cont… Meg Whitman was hired as eBay President and CEO in March 1998. At the time, the company had 30 employees half a million users and revenues of $4.7 million in the United States. eBay went public on September 21, 1998,and both Omidyar and Skoll became instant billionaires. eBay's target share price of $18 was all but ignored as the price went to $53.50 on the first day of trading. As the company expanded product categories beyond collectibles into almost any saleable item, business grew quickly.In February 2002, the company purchased IBazar, a similar European auction web site founded in 1995 and then bought PayPalon October 14, 2002.
Cont… In early 2008, the company had expanded worldwide, counted hundreds of millions of registered users, 15,000+ employees and revenues of almost $7.7 billion. After nearly ten years at eBay, Whitman made the decision to enter politics. On January 23, 2008 the company announced that Whitman would step down on March 31, 2008 and John Donahoe was selected to become President and CEO. Whitman remained on the Board of Directors and continued to advise Donahoe through 2008.
Conti… The Website Half.com was bought by eBay in 2000 and fully integrated into eBay's web communityin 2001. Half.com allows users to buy and sell items at lower rates much like eBay but without the auction feature. In October of 2002 eBay acquired Pay pal Inc. for 1.5 billion dollars.
Major Services & Features BallPoint : eBay's preferred online bill payment service that facilitates credit card payment between buyers and sellers eBay International Users on eBay represent countries all over the world. With eBay's vision and global business strategy, the company continues to expand its service and brand abroad. Buy It Now Buy It Now is an exciting optional enhancement for item listings. It allows buyers to buy an item at a specified price without having to wait for an end of an auction eBay Professional Services. Professional Services on eBay serves the fast growing and fragmented small business marketplace by providing a destination on eBay to find professionals
Conti… eBay Local Trading. eBay has local sites in 60 markets in the U.S. These localized eBay sites allow users to easily find items located near them and browse through items of local interest eBay Premier. eBay Premier is a specialty site on eBay, which showcases fine art, antiques, fine wines and rare collectibles from leading auction houses and dealers from around the world eBay Live Auctions. Live Auctions provides live, real-time online bidding on items being sold on the sales floor of the world's leading auction houses
Strength eBay is the worlds largest online auction website. It is a giant marketplace used by millions of people all over the world to buy and sell all things one can possibly think of
The company uses the power of customer relationship management by collecting data of buyers and sellers registered with the company. This is a big strength of the company as the data collected can generate reports and statistics that can make the company better and address its weaknesses and threats.
It provides extra ordinary tools to sellers which, lets the seller target their products to the buyers It also provides buyers with wonderful search tools, to get to the products they are looking for eBay has made a very powerful platform for both sellers and buyers by being seamless and invisible but at the same time facilitating Customer to Customer relationship.
Staying ahead of the competition has always been a focus of eBay
A fine example was acquisition of Paypal to support its online auction with a robust payment method. The combination of these two has been a knockout as it has given opportunities new small startup businesses and helped facilitate enterprise businesses
Weaknesses eBay does a very bad job of controlling fake or illegal auctions. There are numerous auctions still out there whose main purpose is to scam the buyers or are illegal auctions The sellers are able to enforce the payment method of their choice. This is a big favorite among the scammers as they choose a payment method like money transfers which does not protect the buyers from losing their money and buyers not retuning back to eBay.
Shipping has been one of the biggest problems while shopping on eBay. Sellers to make their products on top of the search list practice lowering the price of the product while increasing the cost of the shipping as much as twice the price of the product Another weakness is its inability to control the contents of the auction and auction items. Most of the content is checked only after the content or the auction has been posted. Due to this inability it facilitates large sale of copyrighted and not for resale items
Opportunities eBay has always believed in diversifying in every possible way so using its diversifying techniques, eBay has now started localizing its website allover the world A good example would be personalized eBay website for different countries like UK even developing countries like India and China. This is a big opportunity, as the out sourcing booms in these countries have significantly increased the spending limit of the consumer.
Threats Local competitors in the domestic market as the auction trends and the way they do transaction might differ locally The scammers who use eBay’s name to scam people. For example name of eBay and Paypal in scam email asking user to update their account information has been in high numbers. This has lead to many eBay and Paypal users distrusting the services provided by these companies and never coming back
A recent threat that has appeared as a competition to eBay is Google. Google has introduced Google Checkout a rival to eBay’s Paypal. Google has always been threat to other IT companies and with Google Checkout it has targeted Paypal. A recent aggressive strategy being used by Google is giving huge discounts on products all over the internet to attract buyers. Google has gone to a extend on setting up a conference and a party for significant eBay and Paypal users, the main goal of the party was inviting people to switchover
EBay Revenue Model EBay generates revenue from a number of fees such as insertion fees, promotional fees, and final value fees. Insertion fees: When an item listed on Ebay, this nonrefundable fee is charged. Promotional fees: Fees that charged for additional listing options that help attract attention for an item, such as highlighted or bold listings. Final value fees: Commission that charged to the seller at the end of the auction.
Other Sources of revenues Skype PayPal Craigslist-Classifieds Half.com-online used media market Rent.com-House,appartments Shopping.com Kijiji- U.S.A classifieds Stubhub- Events,concerts etc.