Service Delivery Insights
A newsletter on service delivery strategies for
executives
Fourth Quarter 2013
Welcome to Servic...
The Benefits of Global Business Services Adoption
Nick Prangnell, director, Deloitte UK, explains the benefits of Global B...
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Deloitte service delivery insights

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Service Delivery Insights
A newsletter on service delivery strategies for executives
Fourth Quarter 2013
Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging Shared Services, Outsourcing, and Offshoring to create a scalable and effective Service Delivery model.

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Deloitte service delivery insights

  1. 1. Service Delivery Insights A newsletter on service delivery strategies for executives Fourth Quarter 2013 Welcome to Service Delivery Insights, Deloitte's e-newsletter for executives charged with leveraging Shared Services, Outsourcing, and Offshoring to create a scalable and effective Service Delivery model. Highlights of the month Global Talent, Global Service Delivery: A practical, specific action guide in the face of large market trends Organizations that embrace the change of new, more capable and discerning talent can ask more of their global service delivery functions, extend their brands and benefit from two-way innovation flows. Organizations that cling to the old model may end up out of touch with their target markets, and they may send trained employees into the arms of competitors. Read more Outsourcing Amid Complexity New risks and challenges are surfacing with today’s outsourcing initiatives – including complex outsourcing options, integration issues and governance requirements. If these risks aren’t managed effectively, they can adversely impact an organization’s financial performance, operating model integrity and reputation. Read more Ask the Pro: A service delivery transformation perspective on “emerging market talent strategies” Matt Szuhaj, director, Deloitte Consulting LLP If you manage a global service delivery network, you should never be satisfied to hear yourself say “we can’t do that in Argentina” or “we can’t find that kind of person in Indonesia.” It’s time to evolve. Because your competition can, and will. Read more From Strategy to Execution: An Outsourcing Advisory Services compendium – Issue 2 The articles in our latest compendium are based on recent developments in the world of outsourcing, insourcing and offshoring and offer insights on trends, approaches and specific challenges organizations may face as they embark on their respective journeys. Read more
  2. 2. The Benefits of Global Business Services Adoption Nick Prangnell, director, Deloitte UK, explains the benefits of Global Business Services adoption at the Deloitte 2013 Shared Services & BPO Conference. Watch now Implementing a Corporate Legal Process Outsourcing Solution Service delivery approaches that worked for corporate legal teams in the past can no longer sustain the vision and requirements of the future. To address these concerns, corporate legal departments are increasingly looking to legal process outsourcing. Read more Marketplace accolades - Deloitte Ranked by Kennedy Consulting: Deloitte is the HR transformation consulting market leader. Its robust and comprehensive service offering combines business, industry, and HR expertise in a global service offering that emphasizes speed, innovation, and business impact. (Source: Kennedy Consulting Research & Advisory; HR Transformation Consulting Market; © 2013 Kennedy Information, LLC. Reproduced under license) In the news - Financial Times: Some (re-) assembly required - CIO Journal: Shared services centers up their game - Pulse Magazine: Truth, judges and the global outsourcing way Related links Our Services: Service Delivery Transformation Library: Service Delivery Insights archive Subscribe: Service Delivery Insights Meet Our Leaders: Profiles of Deloitte’s Service Delivery Transformation leadership Deloitte.com | Unsubscribe | Manage email preferences | RSS 30 Rockefeller Plaza New York, NY 10112-0015 United States About Deloitte Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/aboutfor a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2013 Deloitte Development LLC. All rights reserved. 36 USC 220506 Member of Deloitte Touche Tohmatsu Limited

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