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A talk given at LHBS Vienna on the subject of Agile Communications Planning, as part of their series of 'Uncomfortable Talks'.

A talk given at LHBS Vienna on the subject of Agile Communications Planning, as part of their series of 'Uncomfortable Talks'.

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  • Landing page data should focus on three main data points: To what extent the page retains visitors upon arrival To what extent the page drives engagement To what extent the page facilitates a conversion behaviorTo optimize landing pages you can do a/b or multivariate testing for elements, such as buttons, callouts, or calls-to-action.Make necessary changes to increase activity and conversion depending on the purpose of your landing page.There may be times where changes to a landing page just isn't possible. However we recommend at least to measure the performance to make sure insights are used for next campaign.Tip! For free attitude survey, you can use iPerception 4Q survey. (http://www.iperceptions.com/solutions/4q/):1) Based on today’s visit, how would you rate your site experience overall? (Satisfaction Rate)2) What was the primary purpose of your visit? (Purpose)3) Were you able to complete the purpose of your visit today? (Task completion)4) If not, why not? (Qualitative insights for improvements)

Agile planning Agile planning Presentation Transcript

  • Agile Planning
    July 2011
    http://www.flickr.com/photos/mojodenbowsphotostudio/
  • neilperkin.typepad.com
    @neilperkin
  • This is not about promoting a new process
    “There is no singular process” John Jay
  • A Perfect Storm
  • Accelerating change
    • Organisations not only felt bombarded by change, but that many are struggling to keep up.
    • 8 out of 10 CEOs saw significant change ahead, and yet the gap between the expected level of change and the ability to manage it had almost tripled since the previous study in 2006
    http://www-935.ibm.com/services/uk/gbs/html/ceostudy
  • The relentless digitisation of products, services and communications
    Disintermediation & disruption:
    A journey away from linear, one way, interruption, frequency, inflexibility …towards what?
    http://russelldavies.typepad.com/planning/2007/04/beta_tees_and_l.html
  • Experiences not messages
    “I suspect 2011’s Cannes Lions festival may be looked back upon as the year advertising and technology agreed to meet and get married on the beach.” Mel Exon, BBH
  • "The internet is a the great dis-intermediator – it connects everything to everything else…Previously mass media aggregated attention and brands bought it. To earn your own attention you have to do things, create content, that people elect to spend time with.” FarisYakob
    http://blog.marketing-soc.org.uk/tag/digital/
  • Big isn’t necessarily better
    Broadcast rules don’t apply
    Advantage doesn’t always come from scale
    “My job is to help brands remember what it was like when they were small. Because on the internet they are.” Bud Caddell
    http://little-people.blogspot.com/
  • The Changing Role of Media
    = Attention
    Content
    = Attention, participation, interaction, content
    Content, tools, services
    http://www.flickr.com/photos/wespionage/
  • Media As Facilitator
    “Media is less and less often about crafting a single message to be consumed by individuals, and more and more often a way of creating an environment for convening and supporting groups” Clay Shirky
  • “The other guys think the purpose of communication is to get information.We think the purpose of information is to foster communication.”Mark Zuckerberg, CEO Facebook
    http://www.flickr.com/photos/danarah/
  • A massive opportunity to have a different relationship with your customers
    Co-creation, crowdsourcing, crowdfunding
  • The Data Explosion
    Marissa Mayer: it’s ‘bigger than Moore’s Law’:
    Speed (real-time data)
    Unprecedented scale built on unprecedented processing power
    New data (uploaded from sensors and objects - the internet of things)
    "Between the dawn of civilisation and 2003, five exabytes of information were created. In the last two days, five exabytes of information have been created, and that rate is accelerating” Eric Schmidt
  • Real-time
    Content creation is quick and easy
    Cultural latency is reducing
    “There is a correlation between the amount of time it takes for information to be transmitted, the amount of time it takes to have an effect, and the corresponding cultural decay rate. The real-time web of twitter and facebook has brought the cultural latency rate down to almost zero. In response, companies must act faster, responding in real time, to keep apace with its customers.” FarisYakob
    http://www.flickr.com/photos/bright/
  • http://sysomos.com/insidetwitter/engagement/
  • The more interconnected our social graph becomes, the faster new ‘parasitic’ applications and new ideas spread
  • Struggling to get his 2-year-old daughter to sleep, Mansbachlet off some steam in the form of a status update: "Look out for my forthcoming children’s book, ‘Go the — to Sleep.'
  • Hit Number 1 on the Amazon best seller list one month before release – due largely to a pirated PDF version
  • So what Is Agile Planning?
  • So what Is Agile Planning?
    …not a new process, more a set of guiding principles
  • 7 Principles…
    http://www.flickr.com/photos/pagedooley/
  • But first, a little context…
    The Agile Manifesto (Redux)
    Individuals and interactions
    Processes and tools
    over
    Working outputs
    Comprehensive Inputs
    over
    Collaboration
    Contracts and hierarchy
    over
    Responding to change
    Following a plan
    over
    http://agilemanifesto.org/
  • 1. Ideas From Anywhere
  • Porous Enterprise - Chance favours the connected mind
    The Eureka Myth – the myth of the lone-creative genius with a spark of sudden inspiration
    Ideas take a long time to mature, sometimes laying dormant (in the form of 'partial hunches' or half-ideas) for years.
    It is the collision of these half-ideas that enables breakthroughs to happen. Rather than being a single thing, ideas are networks, or new configurations.
  • Porous Enterprise - Chance favours the connected mind
    The great driver of innovation has been the historic increase in connectivity between us that creates infinite possibilities for ideas to be swapped
    Agile enterprises that understand this create and enable spaces (physical and virtual) where ideas can mingle (in the way that coffee houses did in The Enlightenment)
  • Porous Enterprise
    Employees who increasingly recognise the value of being connected to the interesting ideas in their own and related markets
    Employers who encourage their employees to connect
    http://thisisindexed.com/
  • Porous Enterprise
    • Connected employees bring new thinking into the organisation
    • Allows for innovation at the edges – non-core thinking
    • Relationships seen as valuable assets
    • Flow of ideas into and within organisations
    • Companies less reliant on ‘stocks’ of knowledge, and more connected to ‘flows’ of knowledge
  • The Networked Enterprise
    A new class of company is emerging—one that uses collaborative Web 2.0 technologies intensively to connect the internal efforts of employees and to extend the organization’s reach to customers, partners, and suppliers
    “…fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways.”
    https://www.mckinseyquarterly.com/Organization/Strategic_Organization/The_rise_of_the_networked_enterprise_Web_20_finds_its_payday_2716
  • No silos
    We compartmentalise creativity
    Try to control it, set targets, apply rules
    Make it the domain of particular job titles
    Or box it into brainstorming sessions
    “The longer you work, the more people want to put you in a silo so they can define who you are on their terms – our job is to never let anyone determine who we are by their terms” John Jay
  • Creative Culture…
    Creative process involving a large number of people
    Often from different disciplines
    Marshalled around a vision
    Working as a team
    “The notion of ideas as this singular thing is a fundamental flaw. There are so many ideas that what you need is that group behaving creatively. And the person with the vision I think is unique, there are very few people who have that vision.. but if they are not drawing the best out of people then they will fail.” Ed Catmull, President of Pixar
  • Creative Culture…
    "We say we are director led, which implies they make all the final decisions, [but] what it means to us is the director has to lead.. and the way we can tell when they are not leading is if people say 'we are not following'.” Ed Catmull
    http://www.flickr.com/photos/daviddelarosa/
  • Engineering Culture…
    • Resourcing for projects is purely voluntary
    • Project leaders pitch developers to generate interest
    • Engineers decide which projects sound interesting to work on
  • Agile Development is often centred around the belief that the best results come from self-organising teams.
    What if we worked like that in communications?
  • Agencies as incubators
    Tech startups get:
    $18,000
    Office space
    Access to industry mentors
    Access to big brands
    W & K get:
    Access to startup talent & pixie dust
  • The rise of talent networks
    • An influx of highly talented individuals into the market equipped with the ready means to turn that talent into real value
    • The need for organisations to be far more flexible with structures / overheads
    • The opportunity for organistaions to work in a new way is properly viable
    • Networks are highly efficient: broad talent base, new thinking, flexible costs
  • A 'brand studio', like a movie studio - pulls in talent to work on specific projects, facilitates a good result, and provides the environment and the infrastructure for effective collaboration
    "teams are formed around individual client needs, and when those needs are satisfied, the team is dispersed"
    http://www.cocollective.com/
  • 2. Users at the centre
  • “There are two ways to get bigger as a company – look at what you’re good at…or start with the customer and work backward…even if it requires new skills" Jeff Bezos
    http://www.flickr.com/photos/legendmedia/
  • Observation in context
    Not out of context (like a focus group)
    Actual experience
    Learning from UX?
    Google Firestarters – Design Thinking in Planning
    http://neilperkin.typepad.com/only_dead_fish/2011/06/firestarters-2-design-thinking-in-planning-the-event.html
  • Challenge The Question – Find The Problem To Solve
    “Marry the problem, not the solution” Dan Greenberg, Sharethrough
  • 3. Not a single solution but lots of choices
  • “Path dependence explains how the set of decisions one faces for any given circumstance is limited by the decisions one has made in the past, even though past circumstances may no longer be relevant”
    "Institutions will try to preserve the problem to which they are the solution” Clay Shirky
    http://www.flickr.com/photos/benheine/
  • Abductive Thinking
    Business schools tend to focus on inductive thinking (based on directly observable facts) and deductive thinking (logic and analysis, typically based on past evidence)
    Design schools emphasize abductive thinking—imagining what could be possible.
    Helps challenge assumed constraints and add to ideas, versus discouraging them.
  • Creating and curating choice
    What if, instead of generating one solution to one problem, our job was about creating as many choices and options as possible for clients?
    Tom Hulme http://vimeo.com/14138667
  • 4. Test and learn
  • The Lean Start-Up Movement
    • Disruptive innovation is everywhere
    • Every company, regardless of size needs to act like a start-up
    • Combine of the use of open-source software, agile development methodologies and ferocious, customer-centric, rapid iteration.
    "My own definition of a start-up is an institution asked to create something new under conditions of high uncertainty…This has nothing to do with company size.” Eric Ries
    http://startupquote.com/
    http://madebymany.com/signals/the-lean-startup-movement
  • Agile working practices
    “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
    Agile processes are becoming more and more central to how content and services on the web work
    Advantage from responsiveness and adaptability rather than scale
  • Failure is useless unless you learn from it
  • Traditional ‘Waterfall’ Approach
    Concept
    Detailed
    Design
    Build
    Ford Motor/Razorfish agile principles
    http://www.slideshare.net/razorfishmarketing/razorfish-ray-velez-and-laura-fraga-ford-motor-on-agile-processes?from=ss_embed
  • Agile Processes
    Agile processes are based on a continous process of Design it, Build it, Test it, Ship it
    Concept
    DetailedDesign
    DetailedDesign
    DetailedDesign
    DetailedDesign
    Build
    Build
    Build
    Build
    Sprint
    Review
    Sprint
    Review
    Sprint
    Review
    Sprint
    Review
    Design with vision, optimise with feedback
    Ford Motor/Razorfish agile principles
    http://www.slideshare.net/razorfishmarketing/razorfish-ray-velez-and-laura-fraga-ford-motor-on-agile-processes?from=ss_embed
  • Test and Learn
    “We absolutely believe we couldn’t build one of the best loved internet brands in the world without consumer science at the core of our product development methodology.”
    John Ciancutti, Netflix
    • Allows for a ‘test and learn’ approach
    • Iterative approaches, prototyping
    • Not just crafted big pieces, but smart combinations of smaller executions
    • Better end product through flexibility and collaboration
    • Agile content changes to reflect user feedback and interaction
  • Zynga - Ghetto Testing
    Hundreds of concurrent tests to small groups of users
    “Not using metrics is like flying a plane in a cloud with no instruments” Mark Pincus
    http://www.flickr.com/photos/chutney_bannister/
  • Making Stuff Hackable
    Research by M.I.T.’s Sloan School of Management: over a three year period the amount of money that individuals spent making and improving products was more than twice as large as the amount spent by all British firms combined on product R & D.
    …it doesn’t need to be perfect
  • 5. Always On Marketing
  • Speed Bumps
    Less emphasis on campaigning, more on continuous communication
  • Build brands from the bottom up rather than the top down
    Be useful, interesting, entertaining and playful in the service of people
    Think about what communication strategy can learn from UX design
    Do something and interesting things will happen
    Build a culture of experimentation not planning
    Realize perfection is the enemy
    Be rewarded for good behavior
    Small ideas build long ideas
    http://garethkay.typepad.com/brand_new/2011/05/how-to-think-and-make-small.html
  • "ideas as unfolding stories, a stream of iterations and interactions that invite people into the process”
    “Do stuff and learn from it rather than learning and doing.” Gareth Kay
    http://www.slideshare.net/garethk/think-small-7958212
  • Bonfires and Fireworks
    John Willshire http://smithery.co/
    http://www.slideshare.net/gamages/what-is-media-planning-7502182
  • Converse Domaination
    • Using Google as a window onto Converse's audience, Identifying keywords that they were performing but that no brands were buying
    • PPC in relevant, non-competitive environment leading to a continuous series of content microsites, connecting with the audience in playful, informal ways.
    • On a slim budget of $100,000 over 600,000 unique visitors, beating a traditional cost/visitor by 2600%
  • Participative, Spreadable Ideas
    VW Brazil sponsored the biggest music festival in Sao Paulo, the Planeta Terra…
    • Promotion for their coolest small car the Fox, through a mashup of Twitter, Google maps and real world prize locations.
    • VW hid secret tickets across the entire city, and then displayed them on a microsite using Google Maps. The only way to zoom in was to have the community band together using the #foxatplanetaterrahashtag
    • A race in the real world to get to the location first. Ran day and night for 4 days.
    • In less than 2 hours, the campaign #hastag became the #1 trending topic in Brazil, where it stayed for the length of the campaign.
  • Fiat Mio – Crowdsourcing A Car
    Fiat in Brazil asked people to contribute ideas for it’s new model – 17,000 did
    Refining the brief, entering into a dialogue with Fiat’s designers
    Brought to life as a concept at the Sao Paulo Automotive Show, November 2010
    http://www.fiatmio.cc/en/
    • Ford revealed its 2011 Explorer on Facebook, connecting people pre-launch
    • The first time a major car company has forgone an auto show for a new car reveal
    • The day the car was revealed online, searches for Explorer more than doubled
    • Compared to a typical double-digit increase seen after a Super Bowl ad
    http://mashable.com/2010/07/26/ford-explorer-facebook-reveal/
  • Local Motors
    • Open-source, distributed car company
    • Community of 3,600 contributors submitted 44,000 designs
    • Build and sell through network of local centres
    • Development cycle 5 times faster than traditional car manufacturers
    • A process which is 100 times less capital intensive
  • 6. Smart collection and reapplication of data
  • Business value will come from not only breaking down the silo's between our people, but in joining up, and opening up, our data.
    http://www.flickr.com/photos/foxymcslick/with/3180482810/
  • Catalysts for Innovation: The Open Web
    A total of 1,019 APIs were added to the Programmable Web API directory, that's double the number added in 2009.
    http://www.readwriteweb.com/cloud/2011/01/weekly-poll-new-apis-doubled-i.php
  • Joined up marketing
    • Data often remains in silo's, un-optimised, not joined up
    • Smarter use of data = the better digital based services can get at delivering personal value
    • Offline/online single customer view creating real customer centric experiences
    • Generate better models for value attribution
    http://www.flickr.com/photos/22158928@N00/2941827863/
  • Turning Data Into Wisdom - The DIKW Model
    a more useful form of knowledge or evaluated understanding, that adds value, that requires judgement
    information that has been processed, organised or applied in some way
    Information has some degree of meaning, structure and purpose applied to that data or stimuli
    discrete, objective facts, observations, readings, stimuli that have no meaning or value
    • Companies sitting on huge amounts of value
    • Data that can deliver the kind of intelligence & insight that can transform business performance
  • Aggregating and Filtering
  • Scrobbling
    • Originated by Last.fm – building a detailed profile of each user’s taste by recording details of the content they consume
    • This can be displayed on profiles, or shared through widgets
    • And used to power content recommendation
  • Zite – The iPad’s Intelligent Magazine
    Learns from your everyday reading - what kind of stories you click on, how long those stories are, how long you’re reading them for
    And the stories you don’t click on (to give you less of those).
  • Professional + Social Curation
  • Data Driven Services
    • Offers consumers recommendations for restaurants, retail outlets, based on an analysis of the activity of over 25 million Citi credit card holders (about 1 billion transactions a year)
    • Referencing information like how many times people visit, return and how much they spend. By comparing an outlets prices the service can point to locations that are better value.
    • Intelligence for outlets - a breakdown of where customers live as well as average incomes of the residents in that area.
    http://www.bundle.com/
  • Social Recommendation Services
    A movie recommendation service built on top of twitter
    Moving beyond ratings/reviews to sentiment analysis driven recommendation
  • Data + Social + Gaming
    Designed to let fans interact in real time with the action in the UEFA Champion's League
    A game that syncs automatically with the TV, and allows you to predict what will happen in the game
  • Using data to deliver better user experience
    “A visual record of what people are currently finding interesting on guardian.co.uk at the moment”
  • Google Prediction API
    Provides pattern-matching and machine learning capabilities
    Categorise, analysebehaviour, power recommendation
  • Twitter can accurately predict future box-office takings of big release films
    • Hewlett Packard study studied 3 million tweets about 25 movies last year,
    • Taking account of the rate at which messages were posted about it could predict the box office takings before the film opened.
    • Sentiment analysis on the content of messages could similarly foresee the ongoing degree of success or failure. Both with a high degree of accuracy.
  • Can Tweets Predict The Stock Market?
    • Indiana University Bloomington studied 9.8 million tweets from 2.7 million tweeters
    • Measuring the mood of the 'twitterverse' on a given day can foretell the direction of changes to the Dow Jones Industrial Average three days later with an accuracy of 86.7 %
    http://www.wired.com/wiredscience/2010/10/twitter-crystal-ball
  • Predicting the Present
    • Latest Bank Of England Quarterly Bulletin (PDF) described how it can use search data as an economic indicator, benchmarking areas such as housing, tax, benefits and unemployment.
    • Official economic statistics are generally published with a lag. Search data is very timely; it's a by-product of everyday activity as opposed to survey questions after the event; it provides continuous collection of data on an extremely broad number of areas; and it can be effective at helping analyse issues that arise unexpectedly.
  • Predicting the Present
    • Upload your own data, see a list of the search queries that most closely relate to that real-world trend or pattern
    • Or input a search query, converted into a data series of searches over time, and this time series can then be put through the same process in order to identify a list of correlated queries over time.
    • Or identify how your time series or search query behaves across geographical areas, see patterns by location, and upload data by region.
  • 7. Free your mind (and your budget)
  • Having Fewer Boundaries Can Be Counter-Intuitive
    • Shared Space is an urban design concept that integrates use of public spaces for the benefit of all, removing traditional devices that segregate
    • Far from leading to more accidents, behaviour is more positively affected by the built environment and human interaction than through rigid controls and artificial regulation.
    • Individuals reduce their speed, are more aware of their immediate surroundings, seek out eye contact with other road users.
    Makkinga - Netherlands
    Ref: Martin Thomas ‘Loose’
  • …a bit like budgets
    "We're losing our capacity for socially responsible behaviour...The greater the number of prescriptions, the more people's sense of personal responsibility dwindles.” Hans Monderman
  • Unplanning
    Plans are rigid, set far in advance, take up huge amounts of management time
    Assumptions and predicted outcomes are out of date
    Detailed plans are the enemy of adaptability
    http://www.flickr.com/photos/82202517@N00/
  • A Way In To Agile…
    McKinsey :`Boosting Returns on Marketing Investment’
    Recommends brands spend 80% of their budget on banker strategies and tactics, and 20% on learning through well structured tests.
    https://www.mckinseyquarterly.com/Boosting_returns_on_marketing_investment_1602
  • Thank you
    neilperkin.typepad.com/only_dead_fish/agile-planning.html
    @neilperkin
  • Appendix: Resources
    Books:
    Steven Johnson – Where Good Ideas Come From
    The Game Changer – AG Lafley, Ram Charan
    Martin Thomas – Loose
    Clay Shirky – Here Comes Everybody
    The Power of Pull – Hagel, Seely, Brown
    Blogs:
    Paul Isaakson… http://paulisakson.typepad.com/planning/
    John Willshire… http://smithery.co/
    Mark Earls… http://herd.typepad.com/
    Gareth Kay… http://garethkay.typepad.com/brand_new/
    MadebyMany…http://www.madebymany.co.uk/
    FarisYakob… http://farisyakob.typepad.com/
    Ian Sanders – Unplanning http://www.scribd.com/doc/27810926/Unplan-Your-Business