Faq KB

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Faq KB

  1. 1. NEHANET FAQ<br />CUSTOMER PRESENTATION<br />Revolutionizing Your Business<br />Have 2 minutes? <br />Learn more about FAQ…<br />
  2. 2. FAQ Overview<br />Effective Business Management<br /><ul><li>Powerful on-line support tool
  3. 3. Assist customers in finding answers to technical questions quickly and easily
  4. 4. An excellent resource for educating customers
  5. 5. Effectively leverages your limited resources</li></ul>NEHANET CONFIDENTIAL – RELEASED UNDER NDA– ALL RIGHTS RESERVED 2000-2009<br />
  6. 6. FAQ Benefits<br />Effective Business Management<br /><ul><li>Improve Productivity
  7. 7. Efficient Support
  8. 8. Reduce Costs
  9. 9. Control: Different People Need Different Information
  10. 10. Improve Customer Satisfaction
  11. 11. Management Visibility and Reports
  12. 12. ISO Compliance</li></ul>NEHANET CONFIDENTIAL – RELEASED UNDER NDA– ALL RIGHTS RESERVED 2000-2009<br />
  13. 13. FAQ<br />
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  23. 23. FAQ creation via email<br /><ul><li>Instead of creating FAQ manually, we can also assign an email id for receiving an FAQ and pushing it to the system. An email like nn-faq@<company name>.com can be created and configured in the system.
  24. 24. When a user sends an email to this id, it will be created as an FAQ in the system (subject as question and body as answer).
  25. 25. If the sender's email id exists in the system, then the system will automatically choose the submitter's name. If not, then it will be created as Unknown with “email received from abc@def.com” at the top of the answer.</li></ul>NEHANET CONFIDENTIAL – RELEASED UNDER NDA– ALL RIGHTS RESERVED 2000-2009<br />
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  51. 51. Contact Us at 1.888.NEHANET or at sales@nehanet.com<br />CUSTOMER PRESENTATION<br />Revolutionizing Business<br />

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