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  1. 1. McDonald's . .<br /> Presented by….<br /> Ty.BMS<br />Macdonald's . .<br />1<br />
  2. 2. Group Members<br />PrachiChavan 11<br />ChintamaniDhamapurkar 15<br />VaneetaKhuman 22<br />PrernaPawar 39<br />SamitaSatoskar 47<br />NehaVora 59<br />SiddheshWaghela 60<br />Macdonald's . .<br />2<br />
  3. 3. SYNOPSIS<br />Introduction<br />Department<br />Functions of HRM<br />Job Analysis<br />Job Description<br />Job Evaluation<br />Recruitment process<br />Selection process<br />Methods of Training<br />Performance Appraisal<br />Steps to Motivate Employees<br />Macdonald's . .<br />3<br />
  4. 4. Introduction . . <br />Formed in 1954<br />Came to india in 1996<br />Global food service retailer.<br />More than 30,000 local restaurants serving nearly 50 million people in more than 120 countries each day<br />Ray Kroc pitched the idea of opening up several restaurants to the brothers Dick and Mac McDonald<br />very strict about the quality of services they provide.<br />.<br />Macdonald's . .<br />4<br />
  5. 5. VISION & MISSION<br />VISION:-“Being the best means providing outstanding quality service and cleanliness so that the company makes every customer in every restaurant happy.”<br />MISSION:-“Don't worry about making money Love what you are doing and always put the customer first…And success will be yours!”<br />Macdonald's . .<br />5<br />
  6. 6. Departments . .<br />1.Operations (equipment and franchising).<br />2.Development (property and construction).<br />3.Finance (supply chain and new product development)<br />4.Marketing (sales marketing).<br />5.Human Resources (customer services, personnel, hygiene and safety). <br />6. IT Department<br />Macdonald's . .<br />6<br />
  7. 7. FUNCTIONS OF HRM<br />Policy Making<br />welfare<br />Supportive<br />Bargaining &Negotiation<br />Administrating<br />Macdonald's . .<br />7<br />
  8. 8. Job Analysis<br />Determining the duties and skills required for a job and the kind of person who should be hired.<br />McDonald’s job Analysis is done on the basis of : -<br /><ul><li> Observation method.
  9. 9. Interview method.
  10. 10. Questionnaire method.</li></ul>Macdonald's . .<br />8<br />
  11. 11. Job evaluation<br />Job Evaluation means making decision about the wages and salaries.<br />McDonalds have predefined standards on which employees are awarded.<br />There are two types of working hour’s employees: -<br /><ul><li>Part Time Employees.
  12. 12. Full Time Employees.</li></ul>Macdonald's . .<br />9<br />
  13. 13. Job Description<br />Position.<br />Vacancy Location.<br />Candidate Profile<br />Macdonald's . .<br />10<br />
  14. 14. Hiring Process . .<br />The hiring process has two components:<br /><ul><li>Recruitment.
  15. 15. Selection.</li></ul>At McDonald, Hiring is done at two levels:<br /><ul><li>Trainee Managers.
  16. 16. Crew Members.</li></ul>Macdonald's . .<br />11<br />
  17. 17. Recruitment . . <br />There are two types of recruitment. McDonald’s corporation fills its positions by.<br />Internal sources.<br />External sources.<br />Advertisements in Newspaper.<br />Advertisements on Web.<br />Internship.<br />.Macdonald's . .<br />12<br />
  18. 18. Recruitment Process . .<br />Submission of Application<br />Screening of Applications<br />Listing of salient features<br />H.R Manager takes a test based on:<br />Some questions about the particular job, for which the applicants have applied.<br />Macdonald's . .<br />13<br />
  19. 19. Criteria Required For Employment . .<br />Appearance and grooming.<br />Professional Qualifications.<br />Experience and knowledge .<br />Communication skill in English.<br />Leadership skills.<br />Potential for growth.<br />Reasoning and Judgment.<br />Computer skills.<br />Macdonald's . .<br />14<br />
  20. 20. Selection . .<br />Fresh People.<br /><ul><li> In-house training.
  21. 21. distinct culture in the organization. </li></ul>Justified Selection.<br /><ul><li> based on merit </li></ul>Macdonald's . .<br />15<br />
  22. 22. Selection process . .<br />Initial Screening.<br />Written test.<br />Initial interview.<br />Aptitude test.<br />Reference check.<br />Final interview.<br />Relocation.<br />Macdonald's . .<br />16<br />
  23. 23. Methods of training . .<br /><ul><li>Orientation .
  24. 24. On-the-Job Training.
  25. 25. Job Rotation.
  26. 26. Lectures.
  27. 27. Audio Visual training.
  28. 28. Class room training.
  29. 29. Computer-Based Training.</li></ul>Macdonald's . .<br />17<br />
  30. 30. Training Courses In McDonalds . .<br />Floor Management Course (FMC).<br />Management Development Program (MDP).<br />Basic Shift Management [BSM].<br />Advanced Shift Management [ASM].<br />Systems Management Course [SMC].<br />Restaurant Leadership Programme [RLP].<br />Operations Consultant Course [OCC].<br />Training Consultant Course [TCC].<br />Graduate Career Advancement Programme [GCAP].<br />Macdonald's . .<br />18<br />
  31. 31. Performance Appraisal . .<br />Race to win based on their efforts.<br />The appraisal methods used are of two types, i.e. :-<br /><ul><li>Graphical Rating Scale.
  32. 32. 360 degree Feedback.</li></ul>Macdonald's . .<br />19<br />
  33. 33. Parameters Of Performance Appraisal . .<br />Ethics.<br />General Knowledge/ IQ.<br />Confidence.<br />Motivation.<br />Team Work.<br />Communication Skill.<br />Macdonald's . .<br />20<br />
  34. 34. Steps To Motivate Employees . .<br />Offer the insurance .<br />Increase Wage rates.<br />Give incentives .<br />Arrange Parties.<br />Macdonald's . .<br />21<br />
  35. 35. Benefits To Employees . .<br />Medical and hospital facilities.<br />Free furnishing on having new home (managerial level).<br />Provident fund ( ESOP).<br />Company vehicles are provided to employees .<br />Choice to get new car after five years.<br />Leasing facilities are provided to buy cars, motorbikes, etc.<br />Picnics are arranged once every quarter.<br />Macdonald's . .<br />22<br />
  36. 36. THANKS . . . . <br />Macdonald's . .<br />23<br />