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NEGAP Conference 2012: New Graduate Admissions Counselor: Roadblocks, Expectations, and Steps for Success
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NEGAP Conference 2012: New Graduate Admissions Counselor: Roadblocks, Expectations, and Steps for Success

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Throughout this session, we hope to provide a helpful guide for new graduate admissions counselors who may be unfamiliar with the technology, clientele and infrastructure of the graduate admissions …

Throughout this session, we hope to provide a helpful guide for new graduate admissions counselors who may be unfamiliar with the technology, clientele and infrastructure of the graduate admissions office. Drawing upon personal experiences and specific examples, we will elaborate on the three primary methods for ensuring success and rapport with clients and co-workers in the admissions field. This session will focus on creating habits for effective time management, fostering committed and personalized relationships, and maximizing technology usage on a day to day basis.

Presented by Sarah DiFrances and Yuliya Borowski from Lesley University in Boston, MA.

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  • Yuliya find a music Find an image (paint brush, think outside the box)
  • University knowledgeFirst phone call frightManaging a competitive, pressure oriented settingManipulative studentsTaking on more than you can handleAsk for additional questions that may have come up over the past year – with partner????
  • Sarah will share February 1st ET deadline: 450 aps, extensive app requirements, high-touch applicants, new program launch. Student workers can call IA apps, help with application file management… REMINDER: don’t waste time looking for an answer because your stubborn – brainstorm with colleagues or supervisors
  • The office or office space clip
  • Address that this geared towards both prospect and colleaguesPlay out a phone call with Yuliya – bring movie clip! Staff birthdays – monthly celebrations
  • Sarah to type page 112Partner exercise – turn to your partner and discuss how they could better put this principle into practice
  • Yuliya put picture here

Transcript

  • 1. New GraduateAdmissions Counselor Roadblocks, Expectations, a nd Steps for Success Sarah DiFrances & Yuliya Borowski
  • 2. IntroductionsArtistic representation of your work day… think outside the box!
  • 3. Steps for Success Overcoming being New Effective time management Committed and personalized relationships Optimal technology usage
  • 4. Overcoming Being New ―Wait, how many programs do we offer – low residency, on-campus, online, cohort?‖ ―I guess it’s ok to put prospects on hold when I don’t know the answer.‖ ―Is this really about the students or the numbers? I didn’t think this was a commission based job.‖ ―Will this student cause me to loose my job? Did I say something wrong?‖ ―I can help out with everything – choose me!‖
  • 5. Time Management Utilizing student-workers Set reminders Consolidated ―to do‖ list Planning your day from the beginning (phone, email, meetings) Collaborate with colleagues on projects Set realistic expectations Develop a personal organization system ASK FOR HEP!
  • 6. Sarah’s Inbox
  • 7. Let’s take a break!http://www.youtube.com/watch?v=1LVptO7o4L8
  • 8. Committed and Personalized Relationships Take time to actively listen – you are a ―COUNSELOR‖ after all. It’s the little things that count! Offer help – we are all in a bind at some point. Don’t take it personally. Be personal – add a ―P.S.!‖
  • 9. Dale Carnegie SIX WAYS TO MAKE PEOPLE LIKE YOU Be genuinely interested in other people Smile Remember that a person’s name is to that person the sweetest and most important sound in any language Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person’s interestsMake the other person feel important—and do it sincerely How to Win Friends and Influence People
  • 10. Technology Customer Relationship Management Systems International calling and Skype Teleconferences Webinars Institution website Institution online application Reports
  • 11. Questions?
  • 12. Thank You!