eCommerce @ Neev

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Neev Technologies is a Magento Silver partner. We build customized stores by developing Magento extensions. We optimize performance for high traffic stores and create a highly available, disaster recovery-ready architecture on the Cloud.

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eCommerce @ Neev

  1. 1. eCommerce @ Neev
  2. 2. Magento Hybris Commerce SaaS Applications Adobe Marketing Cloud Custom Development 200+ team with experience in managing offshore, distributed development Neev Technologies estd in Jan ’05. Now, part of Publicis Groupe and Razorfish Hybris, Cloud and Adobe CQ centers of Excellence Offices at Bangalore, Gurgaon, Mumbai Member of NASSCOM Full cycle product development capabilities 24x7 Ops capabilities Key Company Highlights iOS Android PhoneGap HTML5 Apps Web AWS Rackspace Azure Heroku Google Cloud Platform Mobile Cloud Application and Infrastructure Support and Maintenance User Interface Design and User Experience Design Performance Consulting Practices Quality Assurance & Testing Digital Marketing, CRM, Analytics (Omni-Channel) About Neev
  3. 3. • According to Market research firm eMarketer, global eCommerce is set to grow Year-on Year at 25 %. • 79 % of all global eCommerce transactions happen through laptops and desktops while 21 % of them happen on mobile devices. • eCommerce sales are forecast to increase to USD 3.5 trillion worldwide by 2019. • North America is the second largest eCommerce market behind China. • Asia-Pacific to lead growth at a rate of 35.2% Year-on-Year. eCommerce – A Few Statistics
  4. 4. • Neev has an eCommerce practice since inception. • Neev has dedicated centers of excellence for Magento and Hybris. • Neev is a Magento Silver partner and an AWS consulting partner. • We are also a Global Strategic Partner for Hybris. • We create Responsive, Omni-channel digital shopping experiences. • At Neev, we take a holistic approach to building an eCommerce portal. We create fully customized versions or integrate an available version of: – Logistics and Supply Chain Management (SCM) Application – CRM application – ERP Application – Digital Marketing software – Accounting software • With our expertise and partnerships with AWS, Rackspace, Heroku, we have successfully implemented over 20 eCommerce portals on the Cloud. • We have developed and published 5 Magento extensions in the Magento Marketplace. Why Neev for eCommerce?
  5. 5. eCommerce Domain Expertise Optimizing Performance for High Traffic Stores Customize as per your specific needs with emphasis on Usability. Mobile & Tablet Optimized Front-end Highly Available & Disaster Recovery ready Architecture on & for the Cloud Integration with: ERP, CRM, Custom Payment & Shipping Neev eCommerce Expertise
  6. 6. • Neev has done a number of 3rd party integrations with Payment Gateways, Social media, ERP and CRM packages. Third-Party Integrations
  7. 7. • We have done extensive work to evolve best practices that bring together high- performance online stores with the advantages of the cloud. • We have developed a deep knowledge of performance issues through our dedicated Performance Consulting practice. • Being a partner, we understand performance especially well. • We have a well-defined process to quickly detect and fix issues - whether rooted at the server hardware level or the code level. • We have executed performance consulting assignments for sites with over 100 million visits per month, and reduced the product importing time by a whopping 70%. Power up your eStore with Performance Consulting
  8. 8. • Neev is one of the biggest Magento implementers in India. • The only Magento+AWS Partner in India with many successful Magento implementations on Cloud. • Magento Certified Developers. • The Magento team comprises Programmers, Theming, Integration and Cloud Specialists in Magento. • Deep knowledge of customizing and extending Magento. • Domain expertise including Fashion & Accessories, Retail, Jewellery, Sporting Equipment, Education, Gifting Solutions, Home Décor and Furnishings. • Expertise in tweaking Magento for Performance, setting up and configuring APC, Memcache, Master Slave SQL Databases, multiple app servers with load balancers, using Redis and DynamoDB for high performance caching etc. • Extending and building new Web Services to allow external applications to interact with Magento. Why Neev for your Magento requirements?
  9. 9. • Hybris is a popular eCommerce platform and is rated among the top enterprise suites for eCommerce solutions by Gartner and Forrester. • We are a Global Strategic Partner of Hybris with a team of certified Hybris experts who have rich experience in Hybris commerce implementations. • Our Hybris implementations: – A fully customized marketplace on the Hybris platform. – We have integrated Paypal payment gateways with Hybris and have also created new Wizards for store administrators. This helps in creating rules in a live system and displays relevant content to the end users based on their activities with the store. – Integration of Hybris with Adobe CQ, a popular CMS, to deploy Hybris on Virtual Private Clouds of AWS. Neev Hybris Centre of Excellence
  10. 10. • Some of Hybris innovations from our Centre of Excellence are: – Introduction of Phonegap to Hybris: Hybris provides these wrappers in the form of Android SDK and iOS SDK but not for hybrid frameworks like Phonegap. We built a pure Javascript solution which can be used by a framework like Phonegap and also by pure Javascript clients (including NodeJS). With this approach, it is easier to improvise on its capabilities whenever new features are required. – A Hybris concept store with custom features: We developed custom features in Hybris store that better the offering in terms of ease of use, rich UI aiding sales. Some of the features include a custom theme, personalization through display of products recently viewed by a user, display of products recently purchased on the store, ability to compare products, customization of product price, ability to place a backorder or a pre-order for a product. – Customization of Hybris Cockpits: We customized the CMS cockpit and product cockpit in Hybris to include out-of-the-box functionalities. We also customized its Customer Service Cockpit with the addition of widgets and additional functionalities. – Hybris Hackathon - Some of the ideas that were worked on were transactions through shared payments on Hybris, a Marketplace accelerator, Co-browsing on Hybis and enabling data analytics on Hybris. Successful products to be published on the Hybris Marketplace. Neev Hybris Centre of Excellence
  11. 11. Scrum-based Development Cycle
  12. 12. • Neev brings the scalability of the cloud to your online store keeping it performing reliably even at peak traffic. • A Magento Silver partner, a Hybris Global Strategic Partner and AWS Consulting Partner, we offer you the best of both worlds – eCommerce and Cloud. • Neev has 6+ years of experience working with AWS cloud and 2+ years of building high performance, scalable eCommerce stores. Are you looking to setup your Online store on the Cloud? Key Benefits:  Stop over-provisioning on hardware and spending enormous effort managing & optimizing infrastructure.  Learn how you can save up to 3x on costs by moving to the Cloud with Neev's AWSome Magento offerings.  Our experts have helped customers overcome many of the eCommerce store performance concerns on the cloud.
  13. 13. • Getting traffic is great but what you do with that traffic is what matters and that’s Conversion rate optimization (CRO). • Conversion rate optimization is a continuous process of analysis, testing, diagnosis, feedback and hypothesis. • At the core, our Customer Strategy involves the following: – Defining the websites’ goals and objectives – Analysing and understanding the website, visitors, user behavior with the help of various analytic tools and A/B testing techniques. – Creating a systematic approach to develop a Conversion Strategy to improve the performance • Depending on the requirement, our strategy would involve a series of strategic changes on the website, design, content and user experience. It also involves various online marketing and promotional activities such as email campaigns, social media engagements, etc. Increase Revenues through Advanced Conversion Strategies
  14. 14. Conversion Rate Optimization – Our Process
  15. 15. What Neev eCommerce Clients think about our work? "I think the Neev team has done an excellent job. I am surely happy with the outcome. Hope to have chance to work with the team again on my next phase development. Thanks. " Head-IT, Bonamart.com (A Bona Group Company), Hong Kong. Neev upgraded www.bonamart.com to Magento while improving the UI, responsiveness and performance of the site. “The communication with you has been good and the initial tasks are being accomplished in a timely fashion. We appreciate your getting started so quickly on our projects.” A Happy eCommerce Support Customer “Neev Technologies know what their strengths are. They’re good at what they do from a technical side. They were able to leverage their deep platform knowledge to our benefit, and we weren’t expecting to have that happen. It was a pleasant surprise. From my perspective, they’re very responsive with regards to their relative distance and time zone differences. They know what they’re good at, and they’re sticking to it.” CEO, A 65-year old US-based wholesale distribution company. “Our biggest challenge was to find a technology partner who can go the extra mile to build a platform which is not just cutting-edge, but also enables us to get compliant with the stringent regulations in the Healthcare space. The scope requires a fair amount of lateral thinking and a highly innovative approach to make our ideas a reality. We are glad to have found the right partner in Neev.” Co-Founder and CTO, PMHLC
  16. 16. Case Studies of Hybris-based eCommerce Development
  17. 17. End-to-end Hybris implementation involving integration with SAP Business ByDesign
  18. 18. • The client is an implementer of UK's Tenancy Deposit Protection Scheme. • We are engaging with the client for an end-to-end Hybris implementation. • We are implementing a responsive Hybris eCommerce based globally integrated membership portal consolidating the various existing .Net based portals across various regions and schemes for all member types into a single portal. The consolidated site had to be enhanced with more features. • The portal is being integrated with SAP Business ByDesign – A SaaS-based ERP system and with SAP Cloud for Customer (C4C) . • In the portal, we are implementing unique features such as: – Multi-basket – multiple personalized carts for multiple regions and schemes. – Co-browsing – for customer service agents to guide the customer through the purchase process. • Non-Functional requirements (NFRs) like Performance and security were considered and planned for from the design stage. Implementer of UK's Tenancy Deposit Protection Scheme
  19. 19. • MVC design pattern is being used. • The website serves both B2B and B2C customers: – B2B customers consist of Agents and Corporate Landlords – B2C customers consist of Individual landlords and Tenants • A unique feature implemented for the B2B customers is that an agent or corporate landlord can manage multiple properties and tenancies. • We are undertaking the migration of data from their current system across 4 regions to the new system. • We used GetOrgChart plugin to implement the Org chart functionality. • We are also building native mobile apps on the Android and iOS platforms. • Some of the features we are implementing exclusively on the mobile apps include: – QR code scanning - to scan the QR code for viewing payment details – Using camera for capturing evidences – allows users to click and upload the evidences in case of disputes • The website is being hosted on AWS Cloud. • The project is being executed within a challenging time period of 8 months. Implementer of UK's Tenancy Deposit Protection Scheme
  20. 20. Migration to a Hybris and AEM enabled Platform for a Multi-national Technology Company
  21. 21. • The client is a leading multi-national technology company that designs and manufactures the electronic connectors, components and systems. • The client wanted to migrate their website to Hybris from their existing setup. • They also required Neev to model over 300000 products in Hybris. • Hybris is used for Product Catalog Management and AdobeCQ (AEM) for Content Management and for development of the website’s front-end. • Omni Commerce Connect (OCC) REST APIs used to pull product information from Hybris for import/display on Adobe CQ frontend. • Hybris features like Product catalog, product references, Solr search were used. • While MySQL was used for the database, Endeca was used for search. • The key challenge was the complexity involved in integration of Hybris with AdobeCQ. A Leading Multi-national Technology Company
  22. 22. Revamp and Feature enhancements for a US-based Vehicle History reporting Service
  23. 23. • We helped migrate this portal to Hybris platform, revamped the design and also added feature enhancements. • Using Hybris’s inbuilt functionality, we redesigned the entire portal. • The portal has three different packages on offer – Single report package, 10 report package and unlimited report package. The unlimited reports package which is available for only a month is now being handled through the subscription module in Hyrbis. • This module helps the admin track and record all user activity. It enables the users to view their information like purchase history, expiry date for the subscription, etc. through a customer dashboard. The portal also sends an automatic email alert to the user when the subscription is about to end prompting them to subscribe again. This is achieved through email triggers. • The portal also sends automatic email alerts to technical staff and admin alerting them of technical issues and sending logs of user activity. • The portal allows users to register and create their profiles. • We implemented payment gateway integration with Paypal and CyberSource. The choice of a payment gateway enables users without Paypal accounts to make payments. • We also implemented a feature that allows users to get a discount upon entering a coupon code. • SOAP services used for implementation. Hybris integrated with external servers through web services to fetch information. • Thirty-party end-user analytics implemented - Google Analytics, Web trends and Optimost. This data is accessible to the admin through JS2 pages. • The technology stack includes Core Java, Java Script, Spring, Tomcat, ANT, XML, HTML. The Vehicle History Reporting Service of a US-based Global Company
  24. 24. Development of a Hybris-based eCommerce Marketplace
  25. 25. • The client aims to build one of the largest and the most diversified e-shopping mall in providing one-stop shop & 24 X 7 services. • Neev in collaboration with two other Razorfish locations developed a Hybris based marketplace. The marketplace depicts an e-mall with streets and stores like in the real world. Some of the unique features implemented in this marketplace are: • Search: – Realistic, multi-level (Eg: Household – Kitchen – Cooker) – Wide variety, customized (according to street, store, category, color, etc) • Ability to cancel individual items of an order instead of cancelling the whole order at once. • Customers receive two types of credit – Store credit and Mall credit. An Asia-based listed Telecom and Technology Company
  26. 26. • Promotions available at the Mall, street and store levels. • A Street admin can choose to display hot products from stores in that street. • Third-party integration with: – Vivovcha – Chat system for customer support – OTT – Over-the-top – API for displaying product demo videos on any product page. • OMS – An end –to-end order management system used. • Customer reviews – The OMS allows only those who purchased from a store to post reviews. Reviews with abusive words are filtered out. • Any color chosen is mapped to one of the 15 basic colors. Then, it branches out to individual shades within that color. An Asia-based listed Telecom and Technology Company
  27. 27. Rapid Development of a Responsive Hybris eStore with Complex Order Processing Logic
  28. 28. A Japan-based eRetailer of Luxury Apparel for Women • Rapid development - The end – to – end solution right from design, development, testing, deployment and launch was implemented within a short period of 2.5 months. • A completely responsive Hybris portal. • Involved complex order processing logic which included implementation of features for pre-order and normal order. • The eStore is compatible with Japanese language. • Advanced import and export feature has been implemented with the help of Talend tool. • During the next phase of implementation, we are building the following features: – Advanced promotions – B2B features – Returns and refund exchange
  29. 29. Case Studies of Magento-based eCommerce Development
  30. 30. Building Provogue.com - a leading fashion and lifestyle retail brand in India URL: www.provogue.com
  31. 31. • Neev helped Provogue setup and launch it’s first eCommerce store. • Neev designed and developed Provogue’s online store on Magento Community Edition Ver 1.7. Magento Enterprise Edition and Magento Community Edition were evaluated to assess the best fit. • Neev also created a Payment Gateway for the store using Citrus. Customers can use their credit card/debit card/NetBanking for payment or opt for Cash On Delivery (COD). • A custom Magento theme was used for the store. • Key challenges were to enhance store performance and to populate a large amount of data within a short time. • The project was completed in 2 weeks. Provogue.com
  32. 32. Magento-based Development of India's first Health Exchange Website URL: www.zigy.com
  33. 33. • We recently helped PM Health and Lifecare Pvt Ltd (PMHLC), a Phaneesh Murthy founded company with the development of Zigy.com. • We also built the Android and iOS App that integrated with the Magento eCommerce platform in the backend. • Zigy.com is India's first Health Exchange Website and an online market place of chemists and druggists. • Zigy.com, integrated with Zigy HealthVault, is a first-of-its-kind patient-controlled electronic health record system that will use technology to connect patients needing health products and services with doctors, clinics, hospitals and other healthcare providers. • Zigy, built on Magento Enterprise Edition and hosted on AWS Cloud, has been built to scale to one million transactions within 12 months of operations. • The marketplace currently houses over 70,000 SKUs. • Read more here. Building an Online Commerce Marketplace for Health Products
  34. 34. Building Giftease.com – A Popular Online Gifting store URL: www.giftease.com
  35. 35. • Neev designed and developed Giftease.com, an online gifting store. • The store is built on a PHP framework using Magento Enterprise Edition 1.12. • Provides ability to manage the entire front-end of the website from an admin panel. • CCAvenue and PayU are used as payment gateways. SMS gateway integration done for COD order fulfilment process. • The store automatically identifies a shipping carrier based on the location of the person and COD module. • Custom themes and payment gateway plug-ins were integrated into the store. • The key challenges were performance enhancement and implementation of customized auto-order lifecycle process. • The unique features of this store are the gift finder (helps search gifts based on occasions, recipient, age group and price) end-to-end customized auto-order process, enabling generation of large number of invoices and shipments with a single click and customized gift-wrapping options. • Over 6000 visitors visit the online store every month. The store receives over 2600 orders every month. The average basket price is in the range of Rs.500 to Rs.1200. On an average, 50 orders are placed every month. Giftease.com
  36. 36. Launching the Magento-based B2B Portal for a Leading Indian IT Company
  37. 37. • The Portal was built using Magento and was tightly integrated within client’s Intranet platform. • Some of the salient features of the portal include: – A custom punchout module using cXML for transferring order to the backend fulfillment systems. – A highly optimized product importing that allows imports of products from SAP via CSV based flat files. – Custom search module for vendor contract search. • Being a B2B portal Magento’s default ordering workflow was tweaked to allow for bulk ordering of products from a single order form. A Leading Indian Multinational IT Company
  38. 38. 24/7 Monitoring, Enhancements to increase traffic and conversion rates
  39. 39. • The client is an American fashion designer who specializes in women's ready-to-wear clothing and accessories and has launched three collections so far. • The client’s collections are sold in top department stores and specialty boutiques in the US. The collections are also available through retailers in Europe and Asia. • The client required Neev to increase traffic and conversion rate for their Magento-based eCommerce store. • Neev undertook maintenance and support for their eCommerce store and also implemented conversion rate optimization techniques to enhance conversion rates. • UPS Shipping technology solution has been integrated into the store to streamline the shipping process. • The store is integrated with Authorize .Net payment gateway for smooth payment processing. • The portal has been integrated with Mailchimp to enable email marketing to email IDs captured through the website. • Neev performed 24/7 monitoring of the site and analyzed the data available on the site to implement various improvements to the store. • The conversion rate optimization techniques we implemented include leveraging social media platforms and carrying out strategic enhancements on the website to reach the desired goals. We used Google Analytics, heat maps and scroll maps to better understand user behavior. • Undertook promotional activities like mailers that were sent during specific time slots to the customers. Increased social media engagement helped garner more conversions. Overall user experience across the portal was enhanced to improve the user flow and stickiness and ensure seamless transactions. • SEO, SEM and promotional contests were some other techniques we used. A US-based Fashion House with global presence
  40. 40. 16Diamonds.com – An Online Jewelry Store that provides an unique, engaging customer experience URL: www.16diamonds.com
  41. 41. • Customized inventory uploading module that is now 10x faster than default Magento upload module. • Custom-built Multi-vendor module that allows registered vendors to upload and manage their inventory and orders on the portal. • Customized Ajax based Diamond search module. • Ability for customers to build & customize their own diamond ring, pendant, ear ring based on inventory available on the portal. • Custom built Loyalty and Referral Module. • Multi-lingual [Chinese] and multi-currency support. 16Diamonds.com – A Jewelry Portal for one of HongKong’s largest Diamond merchants
  42. 42. GPPGolf - Performance Analysis and Improvement URL: www.gppgolf.com
  43. 43. • Neev optimized the performance of a golf apparel and accessory website improving page load speeds and cutting hardware costs for the client. • With expertise in performance optimization techniques, Neev was able to accomplish this task successfully keeping the website up and running all the while. • GPP approached Neev with a Magento website that was extremely slow with page loads taking nearly 5 seconds, despite a higher server configuration. • Neev had to optimize the site performance and improve the page load time to 3.5 seconds. • A unique feature was the use of Varnish cache and Redis session techniques to improve site performance. Magento Turpentine extension was used to implement Varnish. • Some other techniques/activities include CDN implementation for JS, CSS and images, Optimizing server configurations, MySQL tuning and use of Magento compiler. • Neev also moved the store to a smaller hardware configuration which resulted in a huge reduction in monthly costs. GPPGolf.com - one of America's 100 Best Golf Shops In a matter of 2 weeks, Neev not only beat the page load time of 3.5 seconds but also cut down recurring costs by using a smaller hardware configuration.
  44. 44. Launching the Mobile Site and Optimizing Performance for a Leading Global eCommerce Portal for Premium brands
  45. 45. • The client is a leading global ecommerce for premium Indian fashion brands. It offers a comprehensive collection of designer apparel and accessories, showcasing over 200 labels. • Neev helped the client improve their page load times by over 40% by carrying out code optimization, server tuning and resolving performance bottlenecks. • The server topology consists of an Autoscaling Web servers behind an Elastic Load Balancer, with Redis and FPC for caching. • Neev also built an AngularJS based custom storefront integrated with Magento Backend Webservices for a mobile optimized experience. A leading global ecommerce for premium Indian fashion brands
  46. 46. Case Studies of Custom eCommerce Stores
  47. 47. Showcase Feature Enhancements, UI revamp and development of iPad- based App
  48. 48. • The client is a leading wholesale online commerce platform for retailers and brands in the fashion and lifestyle industry launched by Global Apparel Network. • Neev helped the client by setting up a Extended Development Center (EDC) for: – Revamping their UI for customer facing portal – Development of an iPad app – Addition of new features for their web app – Development of a Visual Merchandising web application • The client has a web portal that lets the collection managers create fashion collections, sales personnel to sell customers and for customers to buy from the portal themselves. • The UI was customized for a range of operating systems like Windows, Mac among others and browsers like particular versions of Safari, Firefox, IE and Chrome. • We created an API that could be integrated with third-party applications. This enabled the collection managers to create a collection from within their own web apps and saved time. World’s Largest Transactional Retail Network
  49. 49. • Neev developed an iPad-based application for a client that connects the sales team of fashion and lifestyle businesses with retailers who make wholesale purchases. • The application acts as an on-the-go marketplace through which sales personnel can download and share collections, suggest orders and receive and submit orders even when offline. • Retailers can browse, edit and approve orders by simply signing on an iPad. • The application automatically downloads the collections whenever the device is online. The application could also work offline. • Neev used the iOS 6 SDK for developing the application. • The application was developed using SQL-Lite. We used Crashlytics for superior crash reporting and Flurry for onboard analytics. • FMDB was used for data storage. • We faced a conflict resolution challenge since the application works offline also and the changes in the server had to be communicated to the app when online. iPad App
  50. 50. Performance Optimization and Mitigation of Security Risks through Website Re-engineering URL: www.keh.com
  51. 51. • KEH lets anyone in any corner of the world sell or trade equipment with a global customer base made up mostly of photography enthusiasts. • KEH.com receives over 150000 monthly visitors and over 110000 unique visitors garnering close to a million page views every month. On an average, visitors visit over 7 pages on every visit. • Neev revamped a slow, underperforming eCommerce site facing severe outages and security risks. This impacted traffic to the site and also the volume of sales of the client. • Shipping computations like estimated delivery date with FedEx API integration, implementation of promotions and use of promo code had to be incorporated. • Inbuilt design patterns that exist in .NET framework were utilized. User experience and usability were greatly improved. • Stored procedures were used to process the data in the backend and XML files were used for bulk data exporting. For effective exception handling, NHibernate was replaced with ADO.NET and LINQ in some key areas. • Challenges we overcame include Integration of FedEx API for computations and accurate estimation of shipping delivery dates. KEH.com – The World’s Largest Dealer of Used Photographic Products
  52. 52. Re-engineering a .Net-based system by exposing the entire system as Webservices in Java
  53. 53. • The client is a leading bus ticketing portal in India . • The entire system is available as Webservices using which travel agents or individuals can use the same platform and book tickets. • The inventory (bus tickets) comes offline for some and is real-time for some operators. • There was already web services to be used by partners developed using .Net. • We exposed the entire system as a Webservices using Xfire and Java and refactored the entire application and added the enhancements. • Redoing from .NET where the code was not well documented was a key challenge. A Leading India-based Online Bus Ticketing Company
  54. 54. • www.provogue.com • www.bonamart.com Examples of our work on Responsive Design in eCommerce
  55. 55. Examples of our UI/UX work in eCommerce
  56. 56. • You are planning to build your next-generation e-store from the scratch • You want your user experience (UX) to be the ‘talk of the town’ • The Performance of your store is shying away customers while your hardware costs are heading north • You need a safe pair of hands to manage your eCommerce store • You have questions related to your store and didn’t know whom to ask Talk to us if.. We will be glad to help you! sales@neevtech.com
  57. 57. A Few Clients
  58. 58. Partnerships
  59. 59. India - Bangalore The Estate, # 121,6th Floor, Dickenson Road Bangalore-560042 Phone :+91 80 25594416 Neev Information Technologies Pvt. Ltd. sales@neevtech.com For more info on our offerings, visit www.neevtech.com

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