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Application Support Services @ Neev
Magento
Hybris Commerce
SaaS Applications
Adobe Marketing Cloud
Custom Development
300+ team with experience
in managing o...
About Neev Application Support Services
Help Desk
Hosting and
Server
Configuration
updates
UI/UX
Changes
Bug Fixes &
Enhan...
• Providing Application Support on a range of technologies since the past 5
years.
• Some of the projects for which we hav...
• Support provided 24/7 in real – time in collaboration with geographically
distributed teams.
• Our teams have also handl...
• Help desk with Ticketing and Email Support
• Admin configuration & Support
• Frontend Design changes
• Content updates (...
• All Basic Plan features
• Theme changes for special occasions. (Eg: New Year, etc.)
• Tracking & reporting errors & SEO ...
• These activities will be carried out based on tickets raised by the Project manager
within Jira.
• An Account Manager as...
Application Support Team Structure
Neev
PM
Development Team Client
Support Ticket
System
Application Support Team
Service
...
A Few Clients
Partnerships
India - Bangalore
The Estate, # 121,6th Floor,
Dickenson Road
Bangalore-560042
Phone :+91 80 25594416
Neev Information Tec...
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Application Support Services @ Neev

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- Providing Application Support on a range of technologies since the past 5 years.
- Some of the projects for which we have provided application support include complex mid-size web applications, corporate web portals, CMS-based applications, eCommerce stores, SaaS-based applications, Application Performance Monitoring tools among others.
- Scale of code supported ranges from 20,000 lines to hundreds of thousands of lines of code with varying support periods from a few months to 6 years.
- Supported applications with over 15+ support tickets each day and with quick turn-around time.

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Transcript of "Application Support Services @ Neev"

  1. 1. Application Support Services @ Neev
  2. 2. Magento Hybris Commerce SaaS Applications Adobe Marketing Cloud Custom Development 300+ team with experience in managing offshore, distributed development. Neev Technologies established in Jan ’05 VC Funding in 2009 By Basil Partners Part of Publicis Groupe Hybris and Adobe CQ centers of Excellence Offices at Bangalore, Gurgaon, Pune, Mumbai Member of NASSCOM Key Company Highlights iPhone Android PhoneGap Windows Phone HTML5 Apps Web AWS Rackspace Joyent Heroku Google Cloud Platform Mobile Cloud Outsourced Product Development User Interface Design and User Experience Design Performance Consulting Practices Quality Assurance & Testing Digital Marketing, CRM, Analytics (Omni-Channel) About Neev Click here to know more about us
  3. 3. About Neev Application Support Services Help Desk Hosting and Server Configuration updates UI/UX Changes Bug Fixes & Enhancements SEO recommen -dations Content Updates Performance Tuning Software Upgrades
  4. 4. • Providing Application Support on a range of technologies since the past 5 years. • Some of the projects for which we have provided application support include complex mid-size web applications, corporate web portals, CMS-based applications, eCommerce stores, SaaS-based applications, Application Performance Monitoring tools among others. • Scale of code supported ranges from 20,000 lines to hundreds of thousands of lines of code with varying support periods from a few months to 6 years. • Supported applications with over 15+ support tickets each day and with quick turn-around time. About Neev Application Support Services
  5. 5. • Support provided 24/7 in real – time in collaboration with geographically distributed teams. • Our teams have also handled release notes and creation of product release documents. • Technologies and frameworks we have supported applications on include Java, J2EE, Fatwire CMS, Liferay CMS, Hippo CMS, Magento, PHP, Adobe CQ, CakePHP, Flash and Spring. • Support streamlined with the help of Project Management Tools like Jira and Redmine. About Neev Application Support Services (Contd…)
  6. 6. • Help desk with Ticketing and Email Support • Admin configuration & Support • Frontend Design changes • Content updates (content and images provided by the client) *Doesn’t include creating new landing pages / micro sites • Bug fixes and minor enhancements • Recommendations on SEO and Server configuration updates etc. Basic plan
  7. 7. • All Basic Plan features • Theme changes for special occasions. (Eg: New Year, etc.) • Tracking & reporting errors & SEO issues via Google Analytics / Google Webmaster • Performance Tuning - Improving Overall performance and Response times of the site • Software Upgrades • Phone Support to a US Number during designated working hours Advanced Plan
  8. 8. • These activities will be carried out based on tickets raised by the Project manager within Jira. • An Account Manager assigned as a Single Point of Contact for any escalations. • Weekly status and review calls. • The SLAs for the above tickets would be as follows: • All SLA timings are with regard to RazorfishNeev working hours. Process, Escalations and SLAs Ticket Type Owner Ticket Response Time Content updates Presentation Layer Engineer < 16 hours Critical Bug Backend Developer < 5 hours Medium Bug (Severity 2 defect) Backend Developer < 12 hours Minor Bug (Severity 3 or 4 defect) Backend Developer < 24 hours
  9. 9. Application Support Team Structure Neev PM Development Team Client Support Ticket System Application Support Team Service Manager Developers QA Engineers Presentation Layer Developers
  10. 10. A Few Clients
  11. 11. Partnerships
  12. 12. India - Bangalore The Estate, # 121,6th Floor, Dickenson Road Bangalore-560042 Phone :+91 80 25594416 Neev Information Technologies Pvt. Ltd. sales@neevtech.com India - Pune Office No. 4 & 5, 2nd floor, L-Square, Plot No. 8, Sanghvi Nagar, Aundh, Pune - 411007. Phone :+91 20 64103338 For more info on our offerings, visit www.neevtech.com

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