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    Hr systems Hr systems Document Transcript

    • HR SYSTEMStaffing System The most valuable tool for workforce management is a well-constructed HR staffing system that meets the needs of your company and its workforce. An effective HR staffing system consists of much more than technology; the human side is equally important. The goals of an HR staffing system are recruiting great talent, developing and retaining your existing workforce, and building your reputation as an employer of choice. Critical elements of an effective HR staffing system range from advertising career opportunities to creating a succession plan.Recruitment and Selection A full-cycle recruitment and selection process includes every step between advertising career opportunities, sourcing candidates, and processing new hire and orientation materials. A clear understanding of the job description and qualifications is fundamental to selecting the right candidate "Time invested in thoughtfully planning the recruitment and selection process can make the difference between a good or poor hiring decision."Compensation and Benefits Monitoring compensation and benefits factors into your HR staffing system. Your ability to attract superbly qualified candidates depends, in part, on your ability to pay competitive wages and offer attractive benefits. "Compensation policy is continuously reviewed to ensure our pay strategies and practices are motivated by competitive salaries and other incentive rewards based on ones ability to contribute to the success of the company."Performance Management When you hear the human resources term "performance management," what usually comes to mind is an annual employee evaluation or performance appraisal. However, performance management includes all employment actions from communicating job expectations to developing talent for promotion.A strong performance management program is an important element of an effective HR staffing system. Itensures that employees understand job expectations, performance standards and professional developmentopportunities. A strong performance management program also recognizes employees for their expertiseand contributions, and removes poor performers from the workforce.Development and Promotion Professional development opportunities range from providing job skills training, to cultivating employees who demonstrate leadership potential. Succession planning involves recognizing and developing talent, and charting a career track based on employees continued contributions, as well as the companys workforce needs and growth potential. Promotion from within builds a Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 1
    • companys reputation inside and outside the workplace. This ensures that employees and prospective applicants perceive your organization as an employer of choice.REWARDS AND COMPENSATION SYSTEMAn accepted view of strategic human resource management (SHRM) is that there is a largepositive relationship between organization effectiveness (OE) and HRM practices.Employment is typically characterised as an exchange relationship. Employees provideorganisations with something of value (their labour) and in return receive something of value.Work can offer many valuable outcomes to employees, including the opportunity to use theirabilities, to make a contribution, are compensated and rewarded through this exchange process.Compensation refers to all forms, returns and tangible services and benefits employees receive aspart of an employee relationship as discussed above. On the other hand reward managementsystem according to Armstrong , is concerned with the formulation and implementation ofstrategies and policies, the purpose of which are to reward people fairly, equitably andconsistently in accordance with their value to the organisation and thus help the organisation toachieve its strategic goals.Thomason (1988), classified reward package in three categories.a) Direct Financial Benefit. It focuses on two elements of remuneration which are directly relatedto performance. These are the basic pay rate and any additional bonus which is paid forindividual or group performance above this standard. b) Indirect Financial Benefit: Consists of those regular or intermittent payments (not relateddirectly to performance made for a variety of contributions such as suggestion for improvementof production or employee loyalty or commitment such as high base rates, pension schemes etc.c) Non – Financial benefit schemes which will increase the morale of employees, such as jobenlargements, job enrichment. It is however, worthy to note that there are often a variety of payment systems within oneemploying organisation, each system being appropriate to a particular group of employees whichhave come into being as part of a conscious management strategy. In doing so, an employingorganization has to be aware of its objectives in relation to the use of pay as a controlmechanism, the constraints which apply to its choices, the financial objectives of its employeesand their representatives and the relationship of the payment system or systems to the totalpersonnel policy of the organisation, Compensation:-“All forms of financial returns and tangible services and benefits employees receive as part of an employment relationship” Attract and retain high-quality employees Help maintain positive moral among employees by maintaining perceptions of fairness Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 2
    • Create an environment for producing high-quality products, services and customer satisfaction Pay Level: Maintaining External Competitiveness in Compensation1)Meet 2)Lag 3) Lead Meet1. Employee dissatisfaction would result from failure to match competitor’s pay rates2. The firm’s ability to attract employees would be limited by lower pay rates3. Managers feel somehow obligated to pay prevailing rates Lag1. They provide other desirable outcomes to employees, such as advancement and trainingopportunities2. They find other ways to encourage high levels of individual effort, such as creatingperformance-reward connections by putting large amounts of pay at risk Lead1. Attract the cream of the crop from the labor market2. Produce high levels of employee satisfaction3. Ability to retain outstanding employees4. Can offset undesirable features at work, such as lack of opportunities for advancement, poorworking conditions, or undesirable geographic locationPERFORMANCE MANAGEMENT SYSTEM"Performance management is not an end in itself. Its one of a set of tools, a way of working, that helpsyou to identify what needs doing, a means to deliver improvement and a way to maintain high qualityservices.""Both private and public sector organisations face increasing demands to demonstrate improvements intheir performance. This requires a strong understanding of past and present performance, enabling theappropriate actions to be taken to ensure organisational aims are achieved. In short, performancemanagement is taking action in response to actual performance to make outcomes better than they wouldotherwise be." Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 3
    • "Performance management is a process which contributes to the effective management of individuals andteams in order to achieve high levels of organisational performance. As such, it establishes sharedunderstanding about what is to be achieved and an approach to leading and developing people which willensure that it is achieved.""The term performance management system can be misleading. It can give the impression that it issomething separate, something in addition to what goes on in the day to day planning and management ofthe authority. Rather than being separate, effective performance management arrangements can helpintegrate planning, review, financial management and improvement systems, to enable managers to makeinformed decisions and improve services.""Managing performance is about more than having an effective performance management system. Theelements of performance management, targets, indicators, plans and so on, are important, but they are notenough by themselves. In councils that are good at managing their performance, the people involved,councillors and staff, have a shared understanding of the Councils priorities and of what they need to doto realise those priorities. Because people know what matters most, they can solve problems andovercome barriers quickly. They recognise that the point of managing performance is not to hit targetsand fulfil plans as ends in themselves, but to do so in a way that produces high-quality services for localpeople.Performance management is therefore a process, not an event, which operates as part of a continuousbusiness planning cycle. It does not work in isolation, but rather in a holistic fashion, pervading everyaspect of the organisation. In performance management terms, the aim should be to create a culture wherehigh standards and quality of service are part of everyday life of the organisation.A culture may be defined as a pattern of shared beliefs, values and assumptions which are acquired overtime and which shape behaviour within an organisation. But policing is dynamic and cannot sit back andwait for something to develop. A conscious effort is required to make it happen. If people are the key toservice delivery and improvement, leadership is arguably the driving force towards achieving it, throughactively seeking to establish and reinforce the supporting performance culture and empowering them toact where appropriate.Performance measurement consists of the collection and collation of quantitative and qualitative data andinformation relating to performance, the processing of the data and its presentation in the form of reports,figures and charts. Performance indicators ( PIs) feature heavily in this processPerformance monitoring involves examining the results of performance measurement, assessing anyvariations in performance indicators and making value judgements about performance, for example, good,bad, indifferent, better, worse, unchanged.Performance management, as noted above, is a process aimed at improving or maintaining performanceand depends heavily on performance measurement and monitoring.A performance management system establishes a framework for planning, monitoring and revising whatan organisation does, towards achieving improvement.Building Blocks for an Effective Performance Management SystemHaving established that a performance management system is a framework, what might it look like andhow might this approach assist in structuring this report?There is a plethora of performance management models and general guidance, produced both byacademics and, notably, in the public sector. Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 4
    • This model is also advocated in A Managers Guide to Performance Management, and Choosing the RightFabric, a Framework for Performance Information and has its origins in Meeting the Challenge.While the terminology is different, the key features are broadly similar: aspirations align with an organisational vision and priorities coherent performance measures and targets provide the basis of management information ownership and accountability and rigorous review are self evident reinforcement equates to leadership driving a performance culture.PMS is achieved across the organisation through 3 headings, each of which sub-divide into some of themore detailed characteristics: processes - includes clarity of roles at all levels, integrated planning and performance, leadership and review people - includes establishing an improvement culture, clearly articulated priorities with individual appraisal linked to performance against priorities data and systems - includes the need for timely, accurate and relevant data which is easily captured and reported.An authority, which secures Best Value, will be able to demonstrate: commitment and leadership responsiveness and consultation sound governance (including performance management systems) sound management of resources use of review and options appraisal competitiveness and trading sustainable development equal opportunities joint working accountability.There is currently no single accepted model of a performance management system .Systems will varyacross and evolve over time to reflect different circumstances. From the foregoing examples, it is Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 5
    • however possible to identify a number of key building blocks, common to each, which are critical to aneffective performance management system.HMIC considers there are 5 common building blocks or characteristics which provide a useful coretemplate against which to assess the current state of performance management Leadership (leadership) - how the behaviour and actions of management at all levels inspires, promotes and supports a culture of continuous improvement. Planning and priority setting (policy and strategy, partnerships and resources) - how the organisation determines its priorities, including the use of local consultation. Ownership and accountability (people and processes) - how the organisation itself is accountable to the public and how priorities are communicated to individuals who are held accountable for delivery and given empowerment to act. Review (people and processes) - how performance review structures which challenge and support staff and processes are replicated from top to bottom in the organisation. Meaningful data capture and analysis (processes and results) - how timely, robust and easily captured performance data is used to inform decision making at all levels of the service.Objectives of performance appraisal system • An Objective Method To Decide On Compensation/Benefits • Identify Areas Where Development/Training Is Required • Criterion On Which Selection Programs Are Validated • Less Need to Micro Manage • Greater Employee Commitment • Greater Employee Engagement • Increased ease and comfort around Performance Appraisals • Better Coordination Between Company, Department and Individual’s Performance •Linkage Between: • Efforts And Performance • Performance And RewardsDefinition of Performance Appraisal: Is A Structured Formal Interaction Between A Subordinate And The Supervisor That UsuallyTakes A Form Of Periodic Interview In Which Work Performance Of The Subordinate Is Examined AndDiscussed With A View To Identify Weaknesses And Strengths, Opportunities For Skill DevelopmentMethods Of Appraisal: • Graphic Rating Scales 1. Quality (Accuracy, Thoroughness, Acceptability Of Work Performed) Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 6
    • 2. Productivity 3. Job Knowledge 4. Reliability 5. Availability 6. Independence • Paired Comparison Method • Forced Distribution Method • Critical Incident Method • Narrative/Essay Method • BARS Method (Behaviorally Anchored Rating Scales)Virtual AppraisalsEMPLOYEE CAREER DEVELOPMENTA human resources professional can effectively manage human resources if, and only if, he or she has aclear picture of this emerging and ongoing trend in employee career planning. Understanding emergingtrends in employee career patterns is essential for people in human resources jobs because withoutknowing about the latest career trends, it is impossible to assess individual career objectives and thecareer-related stress employees experience.Emerging Changes in Employer Organizational Structure and AttitudesOver the past few decades, a number of factors have compelled organizations to reorganize themselves.Some of these factors are: a changing economic environment changing technology increased competition a surplus of workers from the baby-boomer generation rising labor costsIn response to these factors, organizations have often restructured, downsized, or right-sized themselvesby: reducing their numbers of permanent, full-time employees stepping up hiring of temporary workers starting to outsource work increasing opportunities for part-time employment discarding the pyramid structure in favor of flatter organizational structures, which has led them to reduce their numbers of entry-level and middle-level managersIn general, the employers attitude toward employees has shifted. Rather than expecting to providelifelong employment in return for reliable service, the employer promises job security only as long as theindividual employees contribution is necessary to the businesss success.Organizational restructuring and massive layoffs have destroyed employee faith in the employer as asource of long-term security. Additionally, the reduction of opportunities for vertical advancement within Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 7
    • "flattened" organizations and increased competition have forced the modern-day employee to becomemore versatile and develop alternatives to the outdated linear career model.The Three New Career PathsFor enlightened employees in the 21st century, the definition of career success has changed to includecareer objectives other than prestige and wealth. Employees now prioritize more than ever things like skilldevelopment, self-satisfaction, work-life balance, and self-actualization. The result is that in todaysworld, instead of only following the linear-path model for career success, employees have accepted threemore career-path models. These include:1. The Expert Career Path: This career path rewards the development of skills in a specific field ofexpertise without making it necessary to move upward into management levels. Posts without managerialresponsibilities that include hierarchies of designations (trainee, associate, junior, senior, etc.) havebecome common in organizations that employ knowledge-based workers and have changed core,"trusted" workforces into higher-skilled, transitory workforces.2. The Spiral Career Path: The spiral career path allows the employee to make a series of lateral movesbetween different functional areas within the same organization. It allows people in human resource jobsto retain talent by continuously challenging employees with new tasks and broadening their experiencewhile at the same time depriving them of swift hierarchical progress.3. The Transitory Career Path: The hallmark of the modern-day employee, the transitory career pathusually evolves in a way that allows the employee to avoid depending on any single organization. Theemployee on the transitory career path usually builds and maintains a portfolio of competencies that allowhim or her to respond quickly to changes in the job market. The employee moves in and out oforganizations and occupations in search of better jobs, building up an arsenal of skills in the process.Although from a human resources point of view career guidance and planning are critical for transitoryemployees, such employees rarely rely on formal employer-provided career planning; instead, theymanage their own careers.People in human resource jobs still need to address the prevailing and outdated "up-or-out" culture ofbusiness organizations that defines lack of upward movement as career failure. Since metamorphoses oforganizations have reduced options for linear career planning, it is more crucial than ever for employersto initiate creative career planning for effective utilization of human resources. To be successful in ahuman resource job, the contemporary human resources professional needs to offer a balanced mix of allfour career paths (linear, expert, spiral, and transitory) in order to recruit and retain skill and talent andmeet the human resources requirements of his or her employers organization. Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 8
    • The challenges associated with the changing nature of work and the workplace environment are as real forthe campus as elsewhere. Rapid change requires a skilled, knowledgeable workforce with employees whoare adaptive, flexible, and focused on the future.The Philosophy of Human Resources Management (Appendix B) states that you can:"Encourage growth and career development of employees by coaching, and by helping employeesachieve their personal goals and beyond...[you can develop] human resources by providing adequatetraining... encouragement of staff development, and opportunities for growth."Employee development requires a shared responsibility among the organization, manager, and theemployee. In this partnership:The organizationEnsures that policies and programs facilitate the continuing development of staffManagerWork with staff to: assess and provide feedback on their skills and interests; select training anddevelopment activities that match their career development objectives and job needs; use theDevelopment & Training catalog as a tool to tell employees about training and development opportunitieson campus and to create an annual development plan; stay informed of current policies and practices thatsupport employee development; follow up with employees after a learning activity to integrate new skillsand knowledge into their responsibilitiesThe employeeTakes initiative to assess skills and interests and seek development activities that match needs; works withyou to identify training and development objectivesMost employee development and training programs fall under the following categories:Management Development; Career Development; Basic Skills; Professional Skills; Technical Training;Supervisory SkillsManagers support of training and development creates a "Win" for the employee and for workplace. Wewill have:Employees with upgraded skills, working to their full potential and equipped to deal with the changingdemands of the workplace; employees with higher morale, career satisfaction, creativity, and motivation;increased productivity and responsiveness in meeting departmental objectives Career Development Management Development Other ResourcesCareer Development Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 9
    • Career development is the ongoing acquisition or refinement of skills and knowledge, including jobmastery and professional development, coupled with career planning activities. Job mastery skills arethose that are necessary to successfully perform ones job. Professional development skills are the skillsand knowledge that go beyond the scope of the employees job description, although they may indirectlyimprove job performance.Since career development is an ongoing, dynamic process, employees may need encouragement andsupport in reviewing and re-assessing their goals and activities. You are in a key position to providevaluable feedback and learning activities or resources. Formal training and classes away from the job areeffective in providing new information, but adult learners also need to practice new skills. Therefore, youcan contribute significantly to your staff members career development by supporting career developmentactivities within your department.Guiding PrinciplesManagers support for career development is important because: Current information about the organization and future trends helps employees create more realistic career development goals Focus on skill development contributes to learning opportunities Opportunities for promotion and/or lateral moves contribute to the employees career satisfaction A greater sense of responsibility for managing ones own career contributes to self-confidence Career planning and development clarifies the match between organizational and individual employee goals Its cost-effective to use your own staff talent to provide career development opportunities within your department Career development increases employee motivation and productivity Attention to career development helps you attract top staff and retain valued employees Supporting career development and growth of employees is mandated by the Philosophy of Human Resources ManagementHow to Support Career Development Refer to the Employee Development & Training catalog for the career development course listings. Annually, conduct an individual development plan and career discussion with employees and require other supervisors in your department to do the same. Hold supervisors in your department accountable for supporting employee development efforts. Create programs and activities to provide skill development, such as job rotation, cross-training, mentoring, internships, coaching, and career strategy groups. Recognize that your role includes providing support and/or release time for staff members development beyond their current jobs. Refer to the Education and Development Leave policy and the Flextime Scheduling: Guidelines and Procedures policy. Support requests for alternate work schedules from staff members. Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 10
    • Serve as a role model by participating in career and professional development opportunities yourself. See staff members applications for other positions as a healthy sign of a dynamic workplace. Support lateral moves within your organization. Refer employees to the Staff Internship Program to explore opportunities to apply for career development internships or self-initiate an internship in an area of special interest. Create job vacancy listings that allow for the most diverse applicant pool while honoring transferable skills.Roles Managers Can PlayCOACH: Helps employees identify strengths, weaknesses, interests, and values by maintaining open,effective communication and ongoing encouragement. You can improve your coaching by: Encouraging two-way dialogue Showing employees how to identify their skills, interests, and values Scheduling uninterrupted career development discussionsADVISOR: Provides organizational information, realities, and resources to employees. You can improveyour advising by: Helping employees develop realistic career goals based on your departments needs and their individual development plans Helping employees understand the current opportunities and limitations on the campus Advising employees on the feasibility of various career optionsAPPRAISER: Evaluates employees performance in an open, candid way and relates this to potentialopportunities. You can improve your appraisal skills by: Providing frequent feedback in a way that fosters development Conducting performance appraisals that define strengths, weaknesses, and career development needs Relating current performance to future potential in realistic ways Using an individual development plan as a tool for continual feedback and developmentREFERRAL AGENT: Helps employees meet their goals through contacts with people and resources.You can improve your referral agent skills by: Helping employees formulate development plans and consulting on strategies Providing opportunities for experience, exposure, and visibility, such as committees and task forces) Using personal resources who you know and what you know to create opportunities Assisting in seeking employees placement lateral or verticalManagement Development Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 11
    • The management and leadership development process is flexible and continuous, linking an individualsdevelopment to the goals of the job and the organization. Management development programs on campusgive you the opportunity to develop a broad base of skills and knowledge that can be applied to many jobson campusGuiding PrinciplesManagement development activities can: Encourage growth and career development of employees as stated in the Philosophy of Human Resources Management Improve skills and knowledge that can be immediately applied at work Increase motivation and job satisfaction Create a network of colleagues for problem-solving and support Promote communication and planning throughout campus and department networksHow to Support Management Development Model the behavior you are encouraging; dont neglect your own development. Discuss and create a development plan during the performance planning cycle. Endorse employees attending classes and activities that support development plans and goals. Discuss what the employee learned in classes and support integrating new ideas/methods. Provide timely behavioral feedback on performance and discuss ways to improve and develop further. Provide opportunities for your employees to develop through mentoring, cross-training, internships, campus staff organizations, professional associations, committee and task force assignments, skill assessment programs, and university degree and extension programs.Staffing System:-Staffing System A staffing system is integral to the way companies manage their employees and ensure that their personal and collective interests align with corporate objectives. The system is a hodgepodge of processes, people and state-of-the-art technology a company relies on to evaluate whether the favorable trends it sees in employee performance reviews are real, or whether these trends ultimately would peter out. The tools of the trade include enterprise resource planning software, human resources management applications, personnel scheduling software, content work-flow programs, project management software, and calendar and scheduling applications. Staffing system management deals with how an organization comes up with better, effective ways to deal with employee attrition. This is the rate at which personnel leave the company every year. It also indicates how long, on average, employees stay after hire. Staffing program administration also helps top leadership have a clear visibility on the thorny issues that could hamper employee productivity. For example, human resources managers may say that employee morale is high and Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 12
    • keeps growing over time -- but company executives may doubt the trend can really last in light of the high attrition rate the organization is coping with.Significance A company that effectively manages its staffing system is more likely to know, at any given point, how many people it employs, their job descriptions and their performance levels over specific periods -- say, the last five or 10 years. With this knowledge, top leadership can adeptly tackle the tough problems of profitability management and expense reduction. For example, senior managers can calculate the companys expense-by-headcount ratio to determine how much a worker costs and evaluate overall productivity in a department or business unit.Geography Perhaps staffing system management benefits stalwart multinational companies’ more than smaller domestic players. In the modern economy, the advent of technology has gradually whittled away at the significance of localized business management. Companies now can leverage computer software to effectively monitor their personnel in all operational aspects, whether it is in far-flung manufacturing work streams or suburban administrative operations. A staffing program makes top leaderships control job easier, because it enables senior executives to mount a global personnel-management strategy that aligns with domestic realities and international conditionsBENEFITS OF A GOOD STAFFING SYSTEM:-A human resource department is responsible for ensuring an appropriate staffing system within anorganization. Staffing systems support the needs of the company by building up the workforce throughrecruitment, management and retention activitiesProductivity An under-staffed organization faces productivity challenges. With fewer employees to perform the work, a company cannot produce products or offer services the way it is intended to. Accordingly, a loss of productivity impacts a companys profitable gain. Staffing systems help organizations implement recruitment activities to fill empty positions. Operating at full capacity abets productivity and profitability.Quality An effective staffing system increases the chances of hiring the right people for the job, according to the Human Resource Planning Society. With the right people comes quality work performance and the potential for long-term retention. Hiring the wrong people, however, can sometimes result in a lot of turnover or terminations.Saves Money An effective staffing system saves companies money. When the right people are hired and stay with the company for a while, the organization does not need to pay for printed advertisements, job fairs and the expense of other types of recruitment activities. That money can then be reinvested back into the company. Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 13
    • An effective human resources staffing system contains several key factors. This system defineswhat an ideal candidate looks like, including specific qualities and behaviors. Recruiting andidentifying a pool of these qualified applicants is another key factor for your staffing system.Screening and then interviewing these candidates is another important element, and it must also bestandardized in order to ensure all factors are met. The final key factor includes making the hiringdecision, as well as checking references and other important administrative functions.Identifying the Ideal Candidate Any successful human resources staffing system begins with defining the ideal candidate. You must ask yourself what the perfect candidate would look like if he walked through the door. Define exactly what behaviors and skills that candidate would possess and how you know that she has those abilities. Develop a profile based on those skills and behaviors and be certain that all recruiters and interviewers know how to recognize those skills in a candidate. Numerous computer-based programs are available from vendors to assist you with this process. Recruiting Recruiting systematically is a key factor for successful human resources staffing. Determine how you want to recruit and where you hope to find your pool of qualified candidates. There are many online recruiting websites, which provide a large number of candidates for you to review. If you seek quantity for your recruiting system, this is one of the best methods. You can also use professional trade associations for your recruiting efforts. Decide which recruiting services best suit your needs and then use the ones that can provide you the most qualified pool of candidates. Interviewing Interviewing may be the most important factor for your human resources staffing system. Using your list of qualified candidate behaviors, develop a list of interview questions designed to uncover those behaviors and skills. Behavioral questions should be used for your interviewing process. Behavioral questions are those that ask candidates to describe specifically actions they have taken in the past that demonstrate the use of your ideal behaviors. Once these questions are finalized, train all interviewers how to use these questioning techniques to ensure that everyone is properly using the same process. Hiring The final key for an effective human resources staffing system is the hiring process. After you have interviewed all applicants, you are ready to make your decision. Begin by comparing the results of your interviews to the list you created that details behaviors your ideal candidate must possess. Review the responses from each applicant and make your decision to hire based on the applicants answers during the interviewing process. Check references and other documents provided and prepare your job offer for that candidate. Your staffing system has just produced your most qualified new employee. Ms.Neetu BRADOO | DEAN GOVINDAM BUSINESS SCHOOL 14