MICROSOFT LYNCAndrew HunkinsCDW Technical Specialist                           800.800.4239 | CDW.com/PeopleWhoGetIT
What is         Unified      Communications            ?CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERN...
Reduce                    Infrastructure                       Cost and                     Complexity                    ...
REDUCE INFRASTRUCTURE COST AND    COMPLEXITY    • Old phone systems are complicated and expensive to         maintain and ...
A BRIEF HISTORY    REDUCE VOICE COMMUNICATIONS    COST AND COMPLEXITY  Digital                                            ...
IT’S A PROCESS    INFRASTRUCTURE SIMPLIFICATION                                             PBX                           ...
LEVERAGE THE CONVERGED    INFRASTRUCTURE    • Modern UC is easier to manage. It costs less because:         » A common pro...
IT’S A PROCESSUNIFIED USER EXPERIENCETRADITIONAL USER EXPERIENCE        Instant                                           ...
ENABLE PEOPLE TO COMMUNICATE MORE    EFFECTIVELY    • A 53% improvement in customer service    • A 49% improvement in work...
ENTERPRISE ADOPTION                                               In-house audio conferencing                             ...
INTRODUCINGCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY.   11                            ...
MICROSOFT UNIFIED COMMUNICATIONS                                                                                          ...
LYNC – A LONG HISTORY              Live                                         Office                    Office          ...
LYNC 2010 WORKLOADS                 and                                              and            andCDW — PROPRIETARY A...
LYNC 2010 WORKLOADS                 and                                              and            andCDW — PROPRIETARY A...
IM & PRESENCE          Find and connect with             the right people                                                 ...
CONFERENCING, COLLABORATION & VIDEO     Application Features                                                         Deplo...
LYNC    ENTERPRISE VOICECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY.   18               ...
CLICK TO CALL VIA VOIP                                                                                     Transfer calls ...
LYNC SERVER 2010 DELIVERS ON CRITICAL    VOICE FEATURES    • Enhanced 9-1-1                                               ...
AFFORDABLE IP PHONES          $850+                                                                                       ...
LYNC MOBILE  Windows                                  Android                               Blackberry   iPhone   Nokia  P...
SOFTWARE BASED COMMUNICATIONS    KEY CONCEPTS FROM MICROSOFT    • 3 Screens         » PC         » Mobile device(s)       ...
LET’S GETTACTICAL            800.800.4239 | CDW.com/peoplewhogetit
SMALL REFERENCE ARCHITECTURECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY.   25           ...
LARGE REFERENCE ARCHITECTURECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY.   26           ...
EXISTING PBX OR IP-PBX?                   Enhance – with IM & Presence                   Add – Conferencing & Collaboratio...
LYNC LICENSING USING MSRP PRICING                                                                                 Unites v...
SERVICE OFFERINGS     Strategic Briefing                 Proof of Concept                             Pilot               ...
PILOT DEPLOYMENT OPTIONS      Packaged                                      Custom                       Recommended      ...
KICKSTART 100    • 100 User PBX Replacement Pilot         » No Edge, No E911, No Design Options         » 90 Day Trial Lic...
LYNC 2010 VOICE KICKSTART 100    INSTANT MESSAGING, PRESENCE AND ENTERPRISE VOICE    KickStart is an accelerated pilot nar...
PARTNERSHIP & COMPETENCIES    • Microsoft Gold Certified Partner    • LAR and NSI Partner    • Unified Communications Comp...
WHY WE WON IN 2011    • 1936 Select Plus, #1 in United States    • 8036 Open Value, #1 in United States    • 2500 Corporat...
ANDREW HUNKINSandrew.hunkins@cdw.com800.800.4239 | CDW.com/PeopleWhoGetIT800.800.4239 | CDW.com/peoplewhogetit
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CDW Lync Presentation

  1. 1. MICROSOFT LYNCAndrew HunkinsCDW Technical Specialist 800.800.4239 | CDW.com/PeopleWhoGetIT
  2. 2. What is Unified Communications ?CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 2 2
  3. 3. Reduce Infrastructure Cost and Complexity Unified Communications Improve User Experience and ProductivityCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 3 3
  4. 4. REDUCE INFRASTRUCTURE COST AND COMPLEXITY • Old phone systems are complicated and expensive to maintain and upgrade.CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 4 4
  5. 5. A BRIEF HISTORY REDUCE VOICE COMMUNICATIONS COST AND COMPLEXITY Digital VoIP Software Based Communications • 2 wires to the desktop • 1 wire to the desktop • Mobile • Managed network • Managed network • Unmanaged network • Dial the phone • Dial the phone • Unified User ExperienceCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 5 5
  6. 6. IT’S A PROCESS INFRASTRUCTURE SIMPLIFICATION PBX Unified (Phone) User Experience Common Management Separate Management Unified Messaging Instant Messaging E-mail & Contact Center Conferencing Instant Messaging & Presence Telephony Audio Voice Conference Data Video Conference Web Conference Call Center Common Network, E-mail & Calendaring Voice Mail Separate Network Common Communications Foundation Separate User Authentication Standard Application Architecture Separate Administration Central Administration & Policy Control Separate Storage Common StorageCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 6 6
  7. 7. LEVERAGE THE CONVERGED INFRASTRUCTURE • Modern UC is easier to manage. It costs less because: » A common process can be used for storage, backup and administration » All systems are on one networkCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 7 7
  8. 8. IT’S A PROCESSUNIFIED USER EXPERIENCETRADITIONAL USER EXPERIENCE Instant Video Web E-mail and Audio Messaging Voicemail Conferencing Telephony Conferencing Calendaring Conferencing Telephony Instant Messaging and Unified Voicemail E-mail/ Conferencing: Calendaring Audio, Video, Web Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Storage Administration Storage Storage Storage ComplianceCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 8 8
  9. 9. ENABLE PEOPLE TO COMMUNICATE MORE EFFECTIVELY • A 53% improvement in customer service • A 49% improvement in workforce productivity • The ability to contact an employee within 10 minutes Source: Aberdeen Group: Improve Customer Satisfaction and Workforce Productivity, May 2010CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 9 9
  10. 10. ENTERPRISE ADOPTION In-house audio conferencing 74% Web conferencing 71% Room-based video conferencing 59% Unified messaging 53% Corporate instant messenger 48% Telecommuter solutions 47% VoiP applications running on an IP phone 44% Desktop video conferencing 41% Softphones 41% Location-based services 40% Mobile phone integration 38% Desktop applications with voice or communications integrated… 32% Telepresence 28% Other presence-based applications 23% Speech-recognition applications 19% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Anywhere Enterprise—large 2008 U.S. Fixed Mobile Convergence/IP Communications SurveyCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 10 10
  11. 11. INTRODUCINGCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 11 11
  12. 12. MICROSOFT UNIFIED COMMUNICATIONS CDW Phone •Lync Conferencing & Office CDW •Lync 365 Collaboration Unified User Experience Instant Messaging Office CDW •Lync 365 and Presence •Exchange Office CDW Voice Mail 365 Unified Messaging Email and Office •Exchange CDW Calendar 365 Common Identity •Active Directory Office CDW Foundation 365 Network •Switching and RoutingCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 12 12
  13. 13. LYNC – A LONG HISTORY Live Office Office Lync Server Communications Communications Communications 2010 Server (2005) Server 2007 Server 2007 R2 LCS OCS OCS R2 Lync • Basic presence • “Anywhere Access” • Desktop sharing • Integrated • Office integration • IM & Rich Presence • Dial-in audio conferencing • Public IM • Desktop integration conferencing experience connectivity • Voice features for • Higher resolution • Enhanced 9-1-1 • Basic collaboration mobile workers video • Survivable Branch • Remote call control • Unified messaging • Single Number Appliances • Secure with Exchange 2007 reach • Call Admission communications • Audio and video • Attendant Console Control conferencing • Response Groups • Lower cost phones • Web conferencing • SIP Trunking • Call Park, Malicious (LiveMeeting client Call Trace, etc. • Additional data center survivability optionsCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 13 13
  14. 14. LYNC 2010 WORKLOADS and and andCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 14 14
  15. 15. LYNC 2010 WORKLOADS and and andCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 15 15
  16. 16. IM & PRESENCE Find and connect with the right people Stay connected with your network People Search Skill Search Unified Contact StoreCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 16 16
  17. 17. CONFERENCING, COLLABORATION & VIDEO Application Features Deployment Models • Audio Conferencing • On Premise » Smaller conferences 4-12* people • Video Conferencing » Frequent • Web Conferencing » Mix of internal and external users • Application Sharing • Cloud / Hosted » Large conferences with 100s of • Desktop Sharing participants » Infrequent » Usually 100% internal (e.g. CEO presenting to all employees) or 99% external (e.g. webinar) » Conference facilitation features *Lync supports up to 250 participants per conferenceCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 17 17
  18. 18. LYNC ENTERPRISE VOICECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 18 18
  19. 19. CLICK TO CALL VIA VOIP Transfer calls to a Click to call from Dial pad interface mobile device a PCCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 19 19
  20. 20. LYNC SERVER 2010 DELIVERS ON CRITICAL VOICE FEATURES • Enhanced 9-1-1 Enterprise • Survivable branch appliances Ready • Call admission control Voice • Additional data center survivability options • Integrated conferencing experience • Call park and malicious call trace • More options for devices (including lower cost)CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 20 20
  21. 21. AFFORDABLE IP PHONES $850+ Polycom CX3000 MSRP Polycom CX700 $200- 300 Polycom CX600 Aastra 6725 iP $100- 200 O PTIM IZ ED FO R Polycom CX500 Aastra 6721 iP Microsoft® LyncCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 21 21
  22. 22. LYNC MOBILE Windows Android Blackberry iPhone Nokia Phone 7 & iPadCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 22 22
  23. 23. SOFTWARE BASED COMMUNICATIONS KEY CONCEPTS FROM MICROSOFT • 3 Screens » PC » Mobile device(s) » Browser • Cloud on YOUR terms » On Premise » Public Cloud » Private Cloud • Integration across entire desktop & cloud » SharePoint mySite ≈ Facebook for the enterprise » Lync Activity Feed ≈ Twitter for the enterprise » Social Network connectivity • Controlled, Managed, Secured, Architected • Optimized for “unmanaged networks”CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 23 23
  24. 24. LET’S GETTACTICAL 800.800.4239 | CDW.com/peoplewhogetit
  25. 25. SMALL REFERENCE ARCHITECTURECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 25 25
  26. 26. LARGE REFERENCE ARCHITECTURECDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 26 26
  27. 27. EXISTING PBX OR IP-PBX? Enhance – with IM & Presence Add – Conferencing & Collaboration Replace – with Enterprise VoiceCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 27 27
  28. 28. LYNC LICENSING USING MSRP PRICING Unites voice, IM, audio, video, and Web conferencing into one application, enabling collaborative, engaging, and $31 accessible interactions from virtually anywhere! Provides highly secure and reliable system with easy management tools and lower cost of ownership for IT $699 professionals. Provides highly secure and reliable system with easy management tools and lower cost of ownership along with $3,343 high availability and resiliency. Lync Standard CAL (Required) $31 Instant Messaging & Presence Lync Enterprise CAL (Additive) $107 Audio, Video, and Web Conferencing Lync Plus CAL (Additive) $107 Enterprise Voice TelephonyCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 28 28
  29. 29. SERVICE OFFERINGS Strategic Briefing Proof of Concept Pilot Full Life Cycle DeploymentCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 29 29
  30. 30. PILOT DEPLOYMENT OPTIONS Packaged Custom Recommended P.O.C. •Analysis •Analysis •Pilot •Packaged Design •Design CDW •Design You CDW CDW •Deployment •Deployment •Deployment Planning CDW CDW Planning CDW •Pilot CDW •Analysis •Pilot •Deployment CDW CDW •Design CDW •Deployment •Deployment You CDW Planning •Pilot CDW •Deployment YouCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 30 30
  31. 31. KICKSTART 100 • 100 User PBX Replacement Pilot » No Edge, No E911, No Design Options » 90 Day Trial Licensing » 15 Free end point promotion ends June 30, 2012 and requires the purchase of the other endpoints. Component Estimated Price Servers (Lync Server, Monitoring Server, Exchange Unified Messaging Server) $7,575 3 HP DL120, Quad Core, 3.1 GHz, 8GB Memory, 160GB Storage RAID 1 Gateway $3,090 1 AudioCodes Mediant 800, Single Span VOIP gateway, SBA Endpoints $10,335 25 IP desk phones (with power kits) 10 USB desk phones 25 USB wired monaural headsets, (ear-bud/ear-hook) 25 USB wired monaural headsets (on the ear/over the head) 8 USB wired binaural headsets (on the ear/over the head) 2 USB wired speakerphones 2 USB/Bluetooth wireless headsets 3 USB/DECT wireless headsets Professional Services $19,000 Total $40,000CDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 31 31
  32. 32. LYNC 2010 VOICE KICKSTART 100 INSTANT MESSAGING, PRESENCE AND ENTERPRISE VOICE KickStart is an accelerated pilot narrowly focused on the goal of utilizing Lync Server 2010 as a PBX replacement. This is a turn key solution to provide Instant Messaging, Presence and Voice capabilities to a Pilot group of 100 users. The Kickstart allows customers to evaluate the Lync Enterprise Voice end-user experience without the upfront overhead of a full design workshop. Offering Details • Three HP servers Timeline • One AudioCodes Mediant 800 Gateway 10 Days (Implementation & Pilot) • 25 IP Handsets and 10 USB Handsets Deliverables • Architecture Diagram • 65 Assorted Wired and Wireless headsets and speakerphones • KickStart infrastructure • Two week implementation and pilot service Pricing $40,000 Services and Hardware The KickStart is an accelerated pilot with minimal design decisions. Benefits By implementing a predefined architecture it is possible to greatly • Leverages CDW’s expert skills accelerate the deployment process. The engagement will begin with and extensive experience with previous customer deployments an overview of the Lync infrastructure then proceed directly into of Lync Server 2010. implementation and pilot. • Pilot implementation of 100 users • Allow Pilot users to evaluate the Lync Enterprise Voice end-user Assessment Planning System Migration Deployment Pilot Deployment experience Design Design PlanningCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 32 32
  33. 33. PARTNERSHIP & COMPETENCIES • Microsoft Gold Certified Partner • LAR and NSI Partner • Unified Communications Competency - Silver and Gold • 2010 & 2011 Microsoft Worldwide LAR Partner of the Year Award Winner • 2011 Microsoft Operational Excellence Award • 2011 Microsoft Windows Solutions Incentive Partner of the Year • 2011 Microsoft Education Partner of the Year (CDW•G) • 2011 Microsoft Finalist Desktop Partner of the Year • 2011 Microsoft Finalist Online Services Commercial Partner of the Year • 2011 Microsoft Finalist Unified Communications Market Acceleration Partner of the YearCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 33 33
  34. 34. WHY WE WON IN 2011 • 1936 Select Plus, #1 in United States • 8036 Open Value, #1 in United States • 2500 Corporate Enterprise Agreements (EA), #1 in United States • 489 Net New Enterprise Agreements, #1 Worldwide • 90 ECIs (Virtualization), #1 Worldwide • 243 EAPs (Application Platform), #1 Worldwide • 524 BPOS customers, 106k seats, #1 Worldwide • CDW is #1 in EA, with over 20,000 Select and Open Agreements managedCDW — PROPRIETARY AND CONFIDENTIAL. COPYING RESTRICTED. FOR INTERNAL USE ONLY. 34 34
  35. 35. ANDREW HUNKINSandrew.hunkins@cdw.com800.800.4239 | CDW.com/PeopleWhoGetIT800.800.4239 | CDW.com/peoplewhogetit
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