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Tech Atlas for Libraries (Morgan)

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This session will explore how the free TechAtlas for Libraries software can help you with everything from starting your technology plan to managing your technology inventory. We’ll explore how to get …

This session will explore how the free TechAtlas for Libraries software can help you with everything from starting your technology plan to managing your technology inventory. We’ll explore how to get set-up with an account, the highlights of the planning software and also look at how to create your technology inventory. We’ll be joined by Kendra Morgan from WebJunction who will be able to answer your questions about TechAtlas and help set you off in the right direction!

Published in: Technology, Business

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Transcript

  • 1. TechAtlas for Libraries
  • 2. Agenda
    User features in TechAtlas
    How to access and login to accounts
    Navigating through the technology planning features
    How to create an inventory
    How to use Event Tracker
  • 3. Overview
    WebJunction.org
    TechAtlas for Libraries
    Funded by Bill & Melinda Gates foundation
    Free to libraries
    Provides technology planning tools, including
    Inventory technology
    Event Tracker helpdesk tool
    Grant management and reporting tools
  • 4. TechAtlas is only part of the solution…it’s a tool.
  • 5. TechAtlas is only part of the solution…it’s a tool.
  • 6. TechAtlas for Librarieswebjunction.techatlas.org
  • 7. For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
    Email TechAtlas support
  • 8.
  • 9. For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
  • 10. Creating an Inventory in TechAtlas
  • 11.
  • 12. Inventory Computers
  • 13. What is Event Tracker?
    Help desk tool built around reported “events” broadly defined as:
    Bugs
    Errors
    Hardware, software, network, or e-mail issues
    Changes (hardware upgrades, etc.)
    Requests of any sort (software installation, scheduled maintenance, etc.)
  • 14. Why Use Event Tracker?
    Events can be linked to inventoried equipment in TechAtlas.
    Can group equipment by Library Location (branches or areas within a library)
    Creates customized help desk tool for your library.
    Library staff can log events
    Don’t need your TechAtlas account password.
    Fast and direct reporting to Tech Support staff
    Problem/resolution status can be emailed to staff
    Save “old” events to build a technical knowledge base for your library.
  • 15. Two Ways to Add Events
    Issues can recorded in Event Tracker by a user who has the TechAtlas username and password for your library.
    Events can be added by other staff members using a web-based form. These users do not need to have the TechAtlas username and password for your library’s account to report an issue.
  • 16. Creating an Event Record While Logged In
    A. Open Tools & Report tab
    B. Click Event Tracker
  • 17. Creating an Event Record While Logged In
    Event records can be created while approved users are logged into TechAtlas
    Library staff can add records via a link to the form without needing your login information.
  • 18. Creating an Event Record While Logged In
    1
    2
    3
    4
    Library Locations you created
    Your library’s inventoried technology or generic categories (Computers, Network, Peripherals,…)
    ID general type of event from list:
    • Bug, Error, Hardware, Software, Network, Change, Email or Request
    Enter detailed description of problem
  • 19. Event Records = Knowledge Base
    Marked Resolved
    View/sort by equipment name/type
    Sort by date issue was Last Updated
    Original Description of Problem displays in black text.
    • Resolution text entered by Tech Support and date stamp display in green
  • Questions?
  • 20. Webjunction.org/techatlas
  • 21. For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.
    Thank you for joining us today.
    techatlas@webjunction.org