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Steve Fosselman with the Grand Island Public Library will illustrate a trustee training model he calls "Intended Process", which he has used to involve and educate trustees on complex issues. Steve will use a real life example where results may vary from library to library, but it’s the process that makes it trustee education with the result of an informed decision free from too many "unintended consequences".
NCompass Live - June 13, 2012.
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