NCompass Live: EDGE: Connecting Technology and Community

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NCompass Live - June 18, 2014. …

NCompass Live - June 18, 2014.
http://nlc.nebraska.gov/ncompasslive/

After two years in development, the Edge Initiative launched earlier this year and library leaders are already sharing how Edge has helped them connect with their local government officials, build community partnerships and align their strategic goals with community priorities. Join us to learn how using Edge will help you make strategic decisions about technology services and connect more closely with your community.

Edge, a professional management and leadership tool, gives libraries a look into their local data, from operations to partnerships and programming. It guides library leaders in assessing how their community is using technology and how to align future growth and services with community goals. It also provides useful resources to package and showcase the data to community leaders.

Presenters: Lourdes Aceves, Senior Program Manager, Edge Initiative and Dr. Molly Kinney, Mifflin County Library, Lewistown, PA.

More in: Education , Technology
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  • 1. GETTING THE EDGE! NCOMPASS LIVE - JUNE 18, 2014 Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org Connect! Lourdes Aceves Dr. Molly Kinney Senior Program Manager Executive Director Urban Libraries Council Mifflin County Library, PA
  • 2. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org EDGE OVERVIEW
  • 3. • Assess current public access technology and how it’s used • Identify ways to strengthen or enhance public access technology • Engage with key leaders about the role for the public library in improving communities WHY IS EDGE IMPORTANT TO PUBLIC LIBRARIES? Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 4. The coalition of leading library and local government organizations working on Edge includes: • Bill & Melinda Gates Foundation –funding partner for Edge • Urban Libraries Council – the lead agency for Edge • American Library Association, OITP • International City/County Management Association • LYRASIS • OCLC’s WebJunction • Public Library Association • State Libraries of California, Oklahoma and Texas • TechSoup Global • Universities of Maryland and Washington Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org THE EDGE ROUNDTABLE
  • 5. BENCHMARKS ASSESSMENT TOOL RESOURCES & CASE STUDIES TRAINING REPORTING & PRESENTATION TOOLS Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org THE EDGE TOOLKIT
  • 6. EDGE BENCHMARKS VERSION 1.0 11 benchmarks to assess public access technology services across three main areas Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org Engaging the Community and Decision Makers Organizational Management Community Value
  • 7. V 1.0 BENCHMARKS: COMMUNITY VALUE Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals and community priorities The library supports the use of public technology for : 3.1 Workforce development and entrepreneurship 3.2 eGovernment or legal purposes 3.3 Patrons pursuing educational opportunities 3.4 Health and wellness purposes Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 8. V 1.0 BENCHMARKS: ENGAGING THE COMMUNITY Benchmark 5: Libraries build strategic relationships with community partners to maximize public access technology resources and services provided to the community 5.1 The library develops and maintains partnerships that amplify the library’s reach, avoid duplication of effort, aid the library in planning or advocacy, or are otherwise mutually beneficial 5.2 The library engages in technology outreach activities Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 9. EDGE RESULTS IN PILOT LIBRARIES Miami, OK • Digital Literacy • Strategic Planning Based on Community Priorities • Library Staff Technology Expertise New Braunfels, TX • Strategic Partnerships • Library Staff Technology Expertise • Technology Inclusiveness Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 10. Identifies gaps & opportunities Engages staff in improving the library Opens dialogue Communicates value INTERNAL Where People Connect, Communities Achieve EDGE IS HELPFUL INTERNALLY & EXTERNALLY @LibraryEdge @LibraryEdge www.LibraryEdge.org EXTERNAL
  • 11. Helps stakeholders connect technology in libraries with achieving community priorities + + = LIBRARY PUBLIC ACCESS TECHNOLOGY PARTNERSHIPS ACHIEVING COMMUNITY PRIORITIES Where People Connect, Communities Achieve EXECUTIVE TOOLS (REPORTS AND PRESENTATIONS) @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 12. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org EDGE LIBRARY ACCOUNTS
  • 13. • Overview o Dashboard that shows progress o Ability to export and download details • Assessment results and recommendations • Ability to reopen assessment • Ability to customize tools, register for training Where People Connect, Communities Achieve LIBRARY ACCOUNTS @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 14. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 15. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 16. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 17. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 18. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 19. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 20. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 21. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 22. • Helps libraries contextualize their scores; focus is using peer comparison data to help libraries determine priorities and make strategic decisions • Based on completions of the assessment from a representative national sample of public libraries Where People Connect, Communities Achieve COMING SOON: PEER COMPARISON TOOL @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 23. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org MIFFLIN COUNTY LIBRARY
  • 24. • Small/Rural • Ranks 66 out of 67 counties in per capita income • Aging • We were already depressed so the latest “Great Depression” had an even more significant impact on our population and county • Close knit community with many faith based organizations and civic groups ABOUT MIFFLIN COUNTY Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 25. • Three branches (we had 5 but closed two this year) • 12 full and part-time staff • 25 volunteers • About $500,000 a year operating budget ABOUT MIFFLIN COUNTY LIBRARY Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 26. • No Broadband • 14 year old ILS • Out-of-date technology plan • Aging computers • Uneducated staff – they didn’t know what they didn’t know JANUARY 2013 Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 27. HERE’S WHAT WE LEARNED AND IMPLEMENTED Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org • The Edge Initiative changed our service to the community • Be terminally perky about the EDGE initiative. This isn’t one more thing you have to do! • Permeate and integrate your organization with the initiative as if your entire funding depended on EDGE participation • Take a long term approach to the initiative
  • 28. • Understand that evoking the “Bill and Melinda Gates Foundation” adds a layer of credibility to conversations with key stakeholders • Realize that the results are probably not going to be anything new to you • Remember the adage “Give a man a fish, he eats for a day….teach a man to fish, he eats for a lifetime.” The Gates Foundation computers that public libraries received in the past were fish. The EDGE is designed to teach libraries how to fish. ATTITUDE Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 29. • Library’s Edge Leader • Organization’s Leadership/Management Team • All Staff, Board, Friends • Funders – pick one person from each funding base and gain their support. Let them sell this initiative to their colleagues. • Community at large ALL ABOARD Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 30. • Don’t be discouraged with all the recommendations • Prioritize over a several year period • Talk about the results and disseminate them to key stakeholders • Pick just 2 items that you think you can accomplish in a short period of time • Add selected priorities to position descriptions at all levels • Pick one priority that the Board can focus on; pick another for the Friends. Communicate with each how to ‘tie’ each priority to the other and to the initiative overall OUR ASSESSMENT RESULTS Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 31. • Ask the Friends, Funders, for a specific allocation for 1 Edge Priority • Allocate money in next year’s budget for at least 1 priority • Target specific community groups to fund a priority ASK…ASK…ASK FOR SEED MONEY Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 32. • Keep “talking” about the Edge Initiative- Social Media, Letters to the Editor, Newsletters, community outreach, etc. • Put the Edge logo on your webpage • Use the tool kit as appropriate BUT customize it to YOUR community. – Refine your elevator speech until it just rolls off your tongue. – Be practical and answer the question “What can EDGE do for Me?” before someone asks THE DEVIL IS IN THE DETAILS Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 33. Most of this was done in-house with existing staff • County Commissioners provided $16,000 in seed monies (this didn’t cover all we’ve done but it surely helped) • Shifted staff duties and ‘created’ a Technology Services Coordinator position using existing staff • Completely new website Our district center provided staff training, wrote some code, and helped us tweak, refine and enhance the site MIFFLIN COUNTY LIBRARY’S RESULTS SINCE AUG. 2013 Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 34. • New Broadband network We hired a consulting firm to help us with this • Updated our ILS and it’s now cloud based • Installed Time and Print Management software in all public access computers Our district center provided training and installation help • Implemented staff training program to update and learn new skills MIFFLIN COUNTY LIBRARY’S RESULTS SINCE AUG. 2013 Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org
  • 35. “Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!” THANKS TO EDGE, MCL IS ON A RIDE! Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org ― Hunter S. Thompson
  • 36. Where People Connect, Communities Achieve @LibraryEdge @LibraryEdge www.LibraryEdge.org THANK YOU…WHAT’S NEXT • Register for your Edge account at libraryedge.org • Visit the Edge Support Center for help • Download the Edge Assessment Workbook • Engage staff and Complete the Assessment