When a library or consortium contracts with OverDrive to build a digital collection, OverDrive provides that library or consortium with a customized website through which they can showcase and provide access to their collection.
LCL has it’s own collection and website OPL has it’s own collection and website Nebraska OverDrive Libraries group has it’s own shared collection and website.
Not all eBooks are available in all formats
OverDrive Read Read right in your browser No software or downloading required EPUB Downloadable to computers using ADE or to a mobile device using the OverDrive app Most OverDrive EPUB eBooks protected by Adobe DRM (Adobe EPUB) but some offered in Open EPUB format. PDF Static layout Downloadable to computers using ADE and protected by Adobe DRM Kindle Read on any Kindle device or Kindle reading app. Fulfilled by Amazon Function like any other Kindle book from Amazon except they expire at end of lending period. MP3 Can download to Windows and Mac computers using OverDrive Media Console, and to mobile devices using the OverDrive app Can be returned early (except via Mac computer) After download to a computer, can be transferred to iPods, MP3 players, and some eBook readers; burned to CD WMA (Windows Media Audio) Smaller file size than MP3, so download faster Can only be downloaded to Windows computers Can’t be returned early After download to computer WMA audiobooks can be transferred to MP3 players that support DRM-protected WMA files and, with publisher approval, to Apple devices; can burn to CD with publisher permission BEING PHASED OUT
3 things you’ll definitely need!
Internet access in order to browse/search for titles via the library’s OverDrive web site.
Library card + PIN (if required) – anyone can browse a particular library’s OverDrive website, but in order the check out and download content, you need to login as an authorized user. Device
Things you’ll probably need, though this varies based on device type and item format:
Free software – type you need depends on device you have and eBook format you plan to download. OverDrive account or Adobe ID Email address – required to set up OverDrive account and Adobe ID. Also used to place holds on titles.
For full OverDrive Read functionality use a modern web browsers with HTML5 support: Firefox, Chrome, Safari, IE 10, Silk If you're using an older browser like IE9 , you may be prompted to install an alternative browser or to use OverDrive Read Basic – a scaled down version of OverDrive Read available for legacy browsers
No apps / software means nothing that needs to be authorized with an Adobe ID or an OverDrive Account Not all eBooks are available in the OverDrive Read format. But close – 95% of eBooks in Nebraska consortium collection.
Probably the most common method of reading at this point in time…
OverDrive app – lets you download EPUB eBooks and MP3 audiobooks to tablets, smart phones, and Windows 8 computers Used to require Adobe ID authentication in order to download Adobe EPUB eBooks. This requirement has been eliminated. Instead all new app installs require you to create and sign in to app with an OverDrive account.
OverDrive accounts have been offered for some time now, but they’ve been optional. In the newest update to the app, signing in with an OverDrive account will be a mandatory step for new installs.
If your existing users of the OverDrive app have already authorized it with an Adobe ID (which they would have been prompted to do prior to downloading and Adobe EPUB eBook) they don’t need to do anything at the moment. When they update their app, however, they will be prompted to create an OverDrive account upon install (or if they’ve already created an OverDrive account, to sign in to it).
As time goes by fewer devices require download/use of ADE, but you’ll still find some patrons with devices that require this.
Digital eBooks from the library require a paradigm shift on the part of patrons. To accomplish this we need to educate patrons and promote new ways of looking at things.
There are a number of ways in which eBooks are similar to print books, but there are also a number of differences. One of the greatest challenges we face is negotiating these similarities and differences.
My contention: Digital eBooks from the library require a paradigm shift on the part of patrons.
To accomplish this we need to educate patrons and promote new ways of looking at things.
Licensed not owned
Metered access HarperCollins - 26 checkouts Penguin – 1 year Macmillan – 2 years or 52 checkouts
Not true, but perception is reality, so WE need to help manage perception!
Libraries have been investing in their print collections for years, whereas the Nebraska OverDrive Libraries Group began building their eBook collection in July 2010, yet patrons expect the same fulfillment rate from the eBook collection that they are used to from the print collection.
HarperCollins – metered for 26 checkouts; priced comparably to print Hachette – significant price markup Simon & Schuster – metered for 1 year; must allow “buy it now” button. Macmillan – metered for 2 years or 52 checkouts; initially not available to consortia Penguin Random House Penguin – metered for 1 year Random House – 3x price of print; available indefinitely with no limit on number of lends
Confidence – don’t be psyched out by what you don’t know; have confidence that you can successfully work through and solve many more problems than you think you can!
Just because you have “no clue” when the patron presents their problem to you, doesn’t mean you can’t discover clues and ultimately solve the mystery. (Think of yourself as a detective. Or a doctor trying to diagnose a patient)
Not every problem can be solved right away, with one exchange of information with the patron. I often tell people this up front – “this might take several back and forths between you and me and me and tech support, but if we’re patient and hang in there we should arrive at a solution.”
The more eReader/eBook tech support you do, the better you will get at picking up clues based on what you hear AND WHAT YOU DON’T HEAR. Are they talking about .acsm files? Show them how to change default file association Or moving files between the Digital Editions folder on their computer and a folder on their eReader? Do they say they see their purchased B&N books, but not their library books?
Type of computer and eReader or mobile device being used? Type of file being downloaded? (Maybe they are trying to download a format that won’t work on that equipment (e.g., PDF on mobile device). Or maybe there are unique problems that sometimes crop up with that equipment.
Even though they may sound confident about the steps they follow, I try to walk them through the process “to help me try to pinpoint where the problem happened.” (e.g. book checked out, gray download button, click open, when downloading did ADE open? Do they see book in ADE? Plug in device – do they see device? Drag and drop book from ADE to device….)
Google error message
DON’T expect to memorize this information; just know where to find it on your library’s virtual branch web site!
There are many forums out there for eBook lovers. Some are device specific, others are broader, but users of these forums ask each other questions and help each other solve problems. You will probably find that someone else has already asked about this problem and received a solution.
Adobe Digital Editions won’t recognize Nook OverDrive "protected page error" sony reader overdrive
Transcript of "OverDrive: A digital download service for libraries / Troubleshooting tips & resources "
Introduction to eBooks & eReaders
Online Services Librarian
Nebraska Library Commission
• A leading distributor of downloadable eBooks,
audiobooks, and other digital content to
• Service used by 160+ Nebraska public libraries to
provide downloadable digital content to their
– Lincoln City Libraries
– Omaha Public Library
– Nebraska OverDrive Libraries Group (166 members)
Browse, borrow, read, and download digital titles
from your library’s OverDrive-powered website!
Library card + PIN from participating library
Device on which to read eBooks:
Desktop or laptop computer
Dedicated eBook reader
Smart phone or tablet
Free software (OverDrive app or Adobe Digital Editions)
OverDrive account or Adobe ID
OverDrive’s browser-based eBook reading option
Works on most tablets, smart phones, and
computers running modern web browser
No apps to download or software to install (see book
No Adobe ID or device activation
For offline access, download
eBook to browser’s cache and
Available free from popular app marketplaces
Supports download of EPUB eBooks and
MP3 audiobooks to:
Apple iPhone/iPad/iPod touch
Android phones & tablets
Kindle Fire, Fire HD/HDX
Nook Color, Tablet, HD, HD+
Sign up at www.overdrive.com or when you
download and install the OverDrive app.
Syncs bookmarks, reading/listening position,
libraries, and saved searches across
apps and devices.
Eliminates the need to authorize the
app and device with an Adobe ID.
Free software that supports download of Adobe
DRM-protected EPUB and PDF eBooks to a
Windows or Mac computer.
Lets you read eBooks on your computer or transfer
them from your computer to an eBook reader when
the computer and eBook reader are authorized with
the same Adobe ID or OverDrive account.
Note: If you are using Adobe Digital Editions software
you will need access to your OWN computer!
Only compatible with Kindle format eBooks.
DON’T need to download software or install apps.
DO need an Amazon account + access to a computer with Internet access.
MAY want to install the Kindle app on other owned devices.
Kindle Fire tablets:
Compatible with Kindle format eBooks, OverDrive Read eBooks (via Silk web
browser), and EPUB eBooks and MP3 audiobooks (with OverDrive app installed)
DON’T need access to a computer
DO need an Amazon account and access to WiFi
Software for Windows & Mac computers
Download and listen to WMA/MP3 audiobooks on
Windows computer, MP3 audiobooks on Mac
Transfer to portable player / burn to CD
eBooks are both similar to and different than
print books, which makes it difficult to
manage expectations and avoid
misperceptions on the part of patrons.
One Book — One User
Limit on checkout period / number of titles
you can checkout.
Patron can place hold on title that is checked
out and get notified when title is available.
OverDrive eBooks are available 24/7!
OverDrive eBooks return themselves on their
No late books and no overdue fines, but…
No option to keep books out past their due dates in order
to finish them in exchange for paying fines
When patrons virtually browse an OverDrive
collection they see not only the books that are
available to checkout, but also all the books that
are not available to check out.
“Everything is checked out!”
“Every book I want to read has holds on it.”
When patrons physically browse a print
collection they don’t see the books
that are already checked out.
Nebraska libraries have been building their print
collections for years, whereas the Nebraska
OverDrive Libraries group began building its eBook
collection in July 2010.
Limited budget for eBooks.
Not every book is available
to buy through OverDrive.
Librarians need to be familiar enough with the
service to counter/overcome some of these
A few titles have a lot of holds,
but the majority of titles have one
or zero holds.
Don’t just look at # of holds; also
look at # of copies.
Limit your search to titles that are available for
Make sure patrons are aware of publisher problems.
Introduction to eBooks & eReaders
Online Services Librarian
Nebraska Library Commission
Do you need to be a Techie?
No! Absolutely not!
Just because you have “no
clue” when the patron
presents their problem to you,
doesn’t mean you can’t
discover clues and ultimately
solve the mystery.
Be prepared for multiple exchanges with the
patron and multiple exchanges with tech
support, and PREPARE PATRON FOR THIS!
“I have to go to work now but I will be back at 9:30 tonite and I will hope
to see the latest thing I should try. It's like a treasure hunt with clues
along the way. We're getting closer, I can feel it.”
-- a patron I was helping with download problems
The more eReader/eBook tech support you
do, the better you will get at picking up clues
based on what you hear AND
WHAT YOU DON’T HEAR!
I checked out an Adobe EPUB book through OverDrive
and it downloaded as a .acsmfile, not as an .epub file…
I located the book I downloaded in the My Digital Editions folder on my
computer, and I used Windows Explorer to move it to my eBook reader.
I can see the books I purchased through B&N on my Nook, but I can’t see
my OverDrive book.
Have you successfully downloaded eBooks from this
service before? Using the same equipment?
Have you downloaded Adobe Digital Editions (or the
OverDrive Media Console app)?
Have you created an Adobe ID and authorized your
computer and/or device?
What type of computer/eReader/mobile device are
What type of file are you trying to download?
Would you provide me with your library card
number so I can login to your account?
Can I walk you step by step through the process so I
can try to pinpoint at what point you begin having
Can you share with me the exact text of any error
message you are receiving?
Are download problems related to Internet
Did a publisher send a corrupt file to
No identifiable reason for difficulty?
Delete the files and try again…
questions are best
answered using OverDrive
online Help resources
Sony Reader Forum
Adobe Digital Editions Help
Patrons can access Front Line Tech Support form by clicking on
Librarians can access a support form by logging in to
Marketplace (http://marketplace.overdrive.com) and clicking
on “Support” “General support”
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