Your SlideShare is downloading. ×
Metrics gone bad
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Metrics gone bad

314
views

Published on

Situational awareness is vital in any situation. If you are unaware of an issue, then you are in a poor position to fix it. However, there is a natural human response to the publication of metrics, …

Situational awareness is vital in any situation. If you are unaware of an issue, then you are in a poor position to fix it. However, there is a natural human response to the publication of metrics, which is to optimise for what is measured. Here are some cautionary tales of how performance metrics inadvertently created incentives for behaviour that was bad for the system.

Published in: Leadership & Management

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
314
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. This Summer, don't miss: Metrics Gone Bad Featuring: Dave Neary dneary@redhat.com
  • 2. How things go bad ● Metrics should result in action ● Metrics create incentives ● Sometimes, metrics create destructive incentives ● People are weird
  • 3. Setting the wrong incentives
  • 4. Measuring the wrong things
  • 5. Myopia
  • 6. Drawing the wrong conclusions
  • 7. Conclusion ● Be careful what you measure – metrics create incentives ● Focus on business and community success measurements ● Use qualitative and quantitative analysis to interpret metrics