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This Summer, don't miss:
Metrics
Gone
Bad
Featuring:
Dave Neary
dneary@redhat.com
How things go bad
● Metrics should result in action
● Metrics create incentives
● Sometimes, metrics create destructive
in...
Setting the wrong incentives
Measuring
the wrong
things
Myopia
Drawing the wrong conclusions
Conclusion
● Be careful what you measure – metrics create
incentives
● Focus on business and community success
measurement...
Metrics gone bad
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Metrics gone bad

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Situational awareness is vital in any situation. If you are unaware of an issue, then you are in a poor position to fix it. However, there is a natural human response to the publication of metrics, which is to optimise for what is measured. Here are some cautionary tales of how performance metrics inadvertently created incentives for behaviour that was bad for the system.

Published in: Leadership & Management
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Transcript of "Metrics gone bad"

  1. 1. This Summer, don't miss: Metrics Gone Bad Featuring: Dave Neary dneary@redhat.com
  2. 2. How things go bad ● Metrics should result in action ● Metrics create incentives ● Sometimes, metrics create destructive incentives ● People are weird
  3. 3. Setting the wrong incentives
  4. 4. Measuring the wrong things
  5. 5. Myopia
  6. 6. Drawing the wrong conclusions
  7. 7. Conclusion ● Be careful what you measure – metrics create incentives ● Focus on business and community success measurements ● Use qualitative and quantitative analysis to interpret metrics
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