Social Media and Technical Communication: A Course in Progress

SOCIAL MEDIA andTECHNICAL COMMUNICATION A Course in Progress By Jennifer Riehle ENG 675 | Spring 2011 | April 26th, 2011

PREVIEW • Opportunity • Objectives • Constraints • Methodology • Rhetorical Strategy • Results • ReviewENG 675 | Spring 2011 April 26th, 2011

OPPORTUNITY The emergence of social media has created new jobs for technical communicators ‣ Interestin a course on social media and emerging technologies ‣ Currentlyoffered but timeline for permanent implementation is limitedENG 675 | Spring 2011 April 26th, 2011

OBJECTIVES • Research similar courses • Develop a course that considers the use of social media from a technical communication perspective • Build in ﬂexibility for study of emerging technologies • Make the course content available to othersENG 675 | Spring 2011 April 26th, 2011

CONSTRAINTS TIME Stefan

CONSTRAINTS • Time: the research • Time: the lesson plans • Time: staying relevant • Personal backgroundENG 675 | Spring 2011 April 26th, 2011

METHODOLOGY • Research • Reading • Planning • CreatingENG 675 | Spring 2011 April 26th, 2011

methodology: RESEARCH • Indiana University • Bowling Green University • University of Massachusetts • Clemson University • Kansas University • Minnesota State University • University of Central FloridaENG 675 | Spring 2011 April 26th, 2011

methodology: RESEARCH • Indiana University • Bowling Green University • University of Massachusetts • Clemson University • Kansas University • Minnesota State University • University of Central Florida • NC State UniversityENG 675 | Spring 2011 April 26th, 2011

methodology: READING Engage: The Complete Guide for Brands and Businesses to Build, Cultivate and Measure Success in the New Web Brian Solis Conversation and Community: The Social Web for Documentation Anne Gentle Letting Go of the Words: Writing Web Content that Works Janice (Ginny) Reddish Designing Social Interfaces: Principles, Patterns and Practices for Improving the User Experience Christian Crumlish and Erin Malone The Yahoo Style Guide: the Ultimate Sourcebook for Writing, Editing, and Creating Content for the WebENG 675 | Spring 2011 April 26th, 2011

methodology: PLANNING • Tying readings to in-class discussion • Getting the students to write • Finding time for presentations • Keeping the content relevantENG 675 | Spring 2011 April 26th, 2011

methodology: CREATING• The website• The syllabus• Writing the lesson plans Stefan

RHETORICAL STRATEGIES • Course content ‣ Online ethics and privacy issues ‣ Managing employees and management ‣ Evaluating and writing for your audienceENG 675 | Spring 2011 April 26th, 2011

RHETORICAL STRATEGIES • Course organization ‣ Canons of Rhetoric - ArrangementENG 675 | Spring 2011 April 26th, 2011

RHETORICAL STRATEGIES • Project delivery via WordPress ‣ Immediacy of related information ‣ Using the public sphere ‣ EthosENG 675 | Spring 2011 April 26th, 2011

RESULTSENG 675 | Spring 2011 April 26th, 2011

RESULTS • Shared work with others ‣ Schools who indicated interested ‣ Dr. Gretchen Perbix, Minnesota State University ‣ Dr. Richard Waters, NC State University • Hope to see some of my work used in the creation of a permanent courseENG 675 | Spring 2011 April 26th, 2011

REVIEW • New technologies mean new opportunities for technical communicators • Course designed to ﬁll a need and still be ﬂexible for future technologies • Content to be shared with othersENG 675 | Spring 2011 April 26th, 2011

with gratitude...• Dr. Stan Dicks• Dr. Brad Mehlenbacher• John Martin• Sarah McKone• The NCSU Tech Comm Community Stefan

Questions? Visit the project site athttp://jenreally.com/675project/ Stefan

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Social Media and Technical Communication: A Course in Progress

by Jen Riehle on Apr 19, 2011

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