Professional and Social Etiquettes  Presented By: Evon J. Smith June 22, 2010
<ul><li>A code of behavior that delineates expectations for social behavior according to contemporary conventional norms <...
 
<ul><li>If there are people at the table that you do not know take the time to introduce yourself before the meal. </li></...
<ul><li>When dish is being passed around if you decide to decline continue passing dish in same direction as other dishes ...
<ul><li>When using silverware start from the outside moving inward and desert silverware will be above main plate or serve...
<ul><li>European style is keeping the fork in the left hand at all times. </li></ul><ul><li>When not using the knife place...
<ul><li>Chew with you mouth closed </li></ul><ul><li>Always say excuse me when departing from the table.  </li></ul><ul><l...
 
<ul><li>Never use shorthand when creating a business e-mail. Great for texting friends but not business. </li></ul><ul><li...
<ul><li>When leaving a message be brief as possible </li></ul><ul><li>Return phone calls within a 24hour period </li></ul>...
 
<ul><li>Turn off ringers </li></ul><ul><li>Use cell phone only for important calls </li></ul><ul><li>It is okay to allow p...
<ul><li>Avoid offensive behavior </li></ul><ul><ul><li>Having loud conversations </li></ul></ul><ul><ul><li>Not cleaning u...
<ul><li>Admit your mistakes </li></ul><ul><ul><li>Present a plan to fix mistakes </li></ul></ul><ul><ul><li>Do not blame a...
<ul><li>Be careful not to hold conversations that could negatively influence others perceptions of you.  </li></ul><ul><li...
<ul><li>Your sex life should NEVER BE DISCUSSED IN THE OFFICE. It is your personal life KEEP IT THAT WAY!!! </li></ul><ul>...
<ul><li>Keep list and place in order of priority  </li></ul><ul><li>Schedule breaks </li></ul><ul><li>Do not try and be su...
<ul><li>Always have neat and clean clothing. </li></ul><ul><li>Keep shoes in good condition. </li></ul><ul><li>Hair should...
<ul><li>For men: </li></ul><ul><ul><li>Shirts must be tucked in at all times </li></ul></ul><ul><ul><li>Keep hair maintain...
Please understand that everyone makes mistakes sometimes. It is okay!!!
<ul><li>http:// =&quot; http://www.youtube.com/v/CXvFq8HVTGs&hl=en_US&fs=1 </li></ul>
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Summer internship etiquette presentation

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Presented by Evon Smith, Executive Director of Goler CDC, at the orientation for our 2010 Summer Internship Program.

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Summer internship etiquette presentation

  1. 1. Professional and Social Etiquettes Presented By: Evon J. Smith June 22, 2010
  2. 2. <ul><li>A code of behavior that delineates expectations for social behavior according to contemporary conventional norms </li></ul><ul><li>Table </li></ul><ul><ul><li>Before Dinning </li></ul></ul><ul><ul><li>During Dinning </li></ul></ul><ul><ul><li>General Principles </li></ul></ul><ul><li>Business </li></ul><ul><ul><li>E-mail </li></ul></ul><ul><ul><li>Telephone </li></ul></ul><ul><ul><li>Cell Phone Usage </li></ul></ul><ul><ul><li>Behavioral </li></ul></ul><ul><ul><li>Conversational </li></ul></ul><ul><ul><li>Time management </li></ul></ul><ul><ul><li>Attire </li></ul></ul>
  3. 4. <ul><li>If there are people at the table that you do not know take the time to introduce yourself before the meal. </li></ul><ul><li>Males refrain from wearing hats at the table </li></ul><ul><li>Males should stand behind their chair until the females are seated </li></ul><ul><li>Refrain from eating before everyone is served or request to begin eating without waiting </li></ul><ul><li>Napkins are to be placed in lap before eating. </li></ul>
  4. 5. <ul><li>When dish is being passed around if you decide to decline continue passing dish in same direction as other dishes </li></ul><ul><li>When being passed a dish use your left hand to accept the dish and your right hand to take a proportional amount. </li></ul><ul><li>Use “Yes, please” or “No, thank you” when accepting and declining dishes </li></ul>
  5. 6. <ul><li>When using silverware start from the outside moving inward and desert silverware will be above main plate or served with dessert. </li></ul><ul><li>Never use fingers or thumbs when there is difficulty in getting food on a fork. </li></ul><ul><li>Always use a knife or small piece of bread for food assistance onto a fork. </li></ul><ul><li>When cutting food, use “American” style whereas you use the fork with your left hand while cutting with the right and switching back to the right hand to pick up food. </li></ul>
  6. 7. <ul><li>European style is keeping the fork in the left hand at all times. </li></ul><ul><li>When not using the knife place the fork facing inward on the edge of your plate. </li></ul><ul><li>Place napkin on the chair when leaving temporarily and loosely on the table to the left of your plate when leaving permanently. </li></ul>
  7. 8. <ul><li>Chew with you mouth closed </li></ul><ul><li>Always say excuse me when departing from the table. </li></ul><ul><li>Do not talk excessively loud. </li></ul><ul><li>Refrain from blowing your nose at the table. </li></ul><ul><li>Refrain from burping, coughing, yawning or sneezing. If this happens ALWAYS SAY Excuse me </li></ul><ul><li>Never slouch at the table </li></ul><ul><li>Never wave silverware at others </li></ul><ul><li>Do not talk on your phone or text at the table </li></ul>
  8. 10. <ul><li>Never use shorthand when creating a business e-mail. Great for texting friends but not business. </li></ul><ul><li>Always use thank you, please, and Mr. or Mrs. and Dr. if appropriate. </li></ul><ul><li>Read and reread e-mails before sending to check for proper diction and tone. </li></ul><ul><li>Be brief as possible while explaining and conveying your point in a clear and concise manner. </li></ul><ul><li>When creating an e-mail account be mindful of the e-mail address you create. </li></ul><ul><ul><li>Avoid: mylovleyladylumps@... </li></ul></ul><ul><ul><li>Any profane names </li></ul></ul><ul><ul><li>Do not use excess of punctuations, such as a_baller_for_lyfe@whatever.com </li></ul></ul><ul><ul><li>Do use a first initial with last name </li></ul></ul><ul><li>When sending attachments please notify recipient in e-mail. </li></ul>
  9. 11. <ul><li>When leaving a message be brief as possible </li></ul><ul><li>Return phone calls within a 24hour period </li></ul><ul><li>Always speak in a low clear voice </li></ul><ul><li>Mute music and television when on the phone. </li></ul><ul><li>When placing individuals on hold try to do so for no more than 30 seconds. If they must hold for longer return to the call and ask them to remain on hold. </li></ul><ul><li>Always be respectful and NEVER use profane language </li></ul>
  10. 13. <ul><li>Turn off ringers </li></ul><ul><li>Use cell phone only for important calls </li></ul><ul><li>It is okay to allow personal calls to go to voicemail </li></ul><ul><li>Find a private place for personal calls </li></ul><ul><li>Do not bring your cell phone in the restroom </li></ul><ul><li>Do not bring your cell phone into meetings. </li></ul>
  11. 14. <ul><li>Avoid offensive behavior </li></ul><ul><ul><li>Having loud conversations </li></ul></ul><ul><ul><li>Not cleaning up after yourself after using break room </li></ul></ul><ul><ul><li>Showing up late for meetings </li></ul></ul><ul><ul><li>Looking at a co-workers computer screen over his/her shoulder </li></ul></ul><ul><ul><li>Wearing too much perfume/cologne </li></ul></ul><ul><ul><li>Taking something without notification or replacing it </li></ul></ul><ul><ul><li>Blaming others for your mistakes </li></ul></ul><ul><ul><li>Taking credit for others work </li></ul></ul><ul><ul><li>Telling offensive jokes </li></ul></ul>
  12. 15. <ul><li>Admit your mistakes </li></ul><ul><ul><li>Present a plan to fix mistakes </li></ul></ul><ul><ul><li>Do not blame anyone else </li></ul></ul><ul><ul><li>Apologize for the mistake but do not beat yourself up over it. </li></ul></ul><ul><ul><li>Correct your mistakes on your own time. </li></ul></ul><ul><li>Calling In </li></ul><ul><ul><li>Calling in sick is okay </li></ul></ul><ul><ul><li>Times to do so </li></ul></ul><ul><ul><ul><li>Stomach issues: vomiting, diarrhea, etc. </li></ul></ul></ul><ul><ul><ul><li>Flu </li></ul></ul></ul><ul><ul><ul><li>Sore Throat </li></ul></ul></ul><ul><ul><ul><li>Fever </li></ul></ul></ul><ul><ul><ul><li>Rash </li></ul></ul></ul><ul><ul><ul><li>Conjunctivitis </li></ul></ul></ul><ul><ul><ul><li>Significant pain </li></ul></ul></ul><ul><ul><ul><li>Severe Common Colds </li></ul></ul></ul>
  13. 16. <ul><li>Be careful not to hold conversations that could negatively influence others perceptions of you. </li></ul><ul><li>Your religious beliefs or thoughts of other religions should not be discussed unless you are prompted. </li></ul><ul><li>Political views are just as personal </li></ul>
  14. 17. <ul><li>Your sex life should NEVER BE DISCUSSED IN THE OFFICE. It is your personal life KEEP IT THAT WAY!!! </li></ul><ul><li>If you are having problems within your family keep it within your family. Unless it is inhibiting you from completing the assigned task </li></ul><ul><li>NEVER PLAY THE RACE CARD </li></ul><ul><li>(http:// www.youtube.com/watch?v=CYYAvPjNmYY ) </li></ul>
  15. 18. <ul><li>Keep list and place in order of priority </li></ul><ul><li>Schedule breaks </li></ul><ul><li>Do not try and be superman/woman ask if it is possible to reassign some of your workload. Be careful not to do this all the time. </li></ul><ul><li>Make sure your work area is organized. </li></ul><ul><li>It is better to turn down an assignment rather than not complete it. </li></ul><ul><li>DO NOT PROCRASTINATE on assignments. </li></ul><ul><li>Get enough SLEEP. Do not sleep on a job. </li></ul>
  16. 19. <ul><li>Always have neat and clean clothing. </li></ul><ul><li>Keep shoes in good condition. </li></ul><ul><li>Hair should be neatly styled. </li></ul><ul><li>For women: </li></ul><ul><ul><li>makeup should be subtle </li></ul></ul><ul><ul><li>Nails always neat and clean </li></ul></ul><ul><ul><li>Pay attention to the work environment and dress appropriately </li></ul></ul><ul><ul><li>No low cut blouses </li></ul></ul><ul><ul><li>No mini skirts </li></ul></ul><ul><ul><li>No cut off shorts or jeans </li></ul></ul>
  17. 20. <ul><li>For men: </li></ul><ul><ul><li>Shirts must be tucked in at all times </li></ul></ul><ul><ul><li>Keep hair maintained neatly </li></ul></ul><ul><ul><li>Always wear a belt and make sure your pants cover your butt completely </li></ul></ul><ul><ul><li>Ties and bowties are nice complements </li></ul></ul><ul><li>First Impressions are Everything! </li></ul>
  18. 21. Please understand that everyone makes mistakes sometimes. It is okay!!!
  19. 22. <ul><li>http:// =&quot; http://www.youtube.com/v/CXvFq8HVTGs&hl=en_US&fs=1 </li></ul>

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