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CEM Customer Journey CRMIT

by Director at crmit on May 22, 2012

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This presentation made by CRMIT (http://www.crmit.com/) talks about an important aspect in CEM : Customer Experience Management, that is "Customer Journey". It describes what Customer Journey is, ...

This presentation made by CRMIT (http://www.crmit.com/) talks about an important aspect in CEM : Customer Experience Management, that is "Customer Journey". It describes what Customer Journey is, various steps involved in a sample business case and how to use this in your business scenario

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CEM Customer Journey CRMIT CEM Customer Journey CRMIT Presentation Transcript