Interculturalcommunication inthe workplaceLecture 2.1University of AlbertaALES 204Nancy Bray                        1
HousekeepingWhat are the discussion forums about?                                        2
Do you know an effective communicator?
Our effective communicatorscan...Anticipate (Nancy)                              4
Where we have been...Definition of communication7 essential components of communication2 models of communication5 myths of...
Readings           6
Course Map                             Analyze a communicative situation                                      Plan an appr...
Culture      Hierarchy      PerceptionYou                             Another person                   Language           ...
Lecture Outline1. Definition of culture2. How does culture shape us?3. What multiculturalism means for you4. Apply the fiv...
1. What is culture?                      10
Culture          11
Co-culture             12
Assimilation               13
Accommodation                14
Separation             15
Cultures and co-cultures                           16
Cultures and co-cultures                           17
Stereotypes and prejudiceStereotypes =Prejudice =                            18
Russell Peters  How to become a Canadian  citizenhttp://www.youtube.com/watch?v=HOm-15621bs&feature=related               ...
Questions about comedy sketchWhat are cultures and co-cultures discussed?What strategy is Russell’s father using?What stra...
2. How does culture shape us?                                21
22
Example: Findingeggs in Germany                   23
Example:Driving with openwindows in Germany                     24
3. What multiculturalism meansfor you                                 25
Multiculturalism in Canada Source: Ethnic Diversity Survey, 2003, Stats Canada                                            ...
By 2031...Source: Statistics Canada                            27
You will:            28
4. Applying the 5 dimensions ofculture in the workplace                                  29
5 dimensions of culture                          30
Dimensions are a scale     1     2    3   4   5   6   7   8   9        10Individualism                               Colle...
Case Study #1Dietician with Punjabi clientgroupFrustrated because must givevery precise detailsClients give no input on ho...
What’s going wrong?1. The Indian clients expect their doctor to tell them what to do2. The dietician is experiencing cultu...
Culture clash  1    2    3   4   5   6   7   8   9   10Low-power                           High-power distance            ...
Case Study #2Canadian textile designer withFilipino employeesFinds Filipinos very polite andniceFinds it very difficult to...
What is going wrong?1. The Filipinos are dishonest and don’t want the designer to do well2. The employees do not know the ...
Culture clash    1    2      3   4   5   6   7   8   9     10 Low-context                             High-contextcommunic...
Case Study #3Conservation officer findsgroups are staying late at park.He needs to close the gates ontime.Mostly Somali fa...
What is going wrong?1. The Somali families view family time as the most important part of   their lives and don’t want to ...
Culture clash   1    2     3   4   5   6   7   8   9    10Monochromic                           Polychromic               ...
Take awayKnow the definitions ofculture, co-culture,assimilation, accommodation,separation, stereotype,prejudiceKnow the f...
DiscussionforumsCan the Gamble and Gamblemodel of communication helpyou understand amiscommunication?Have you ever experie...
Photo CreditsSlide 9: Photo from Namesake movie web siteSlide 10: Photo from Unambiguously ambidextrous blogSlide 11: Phot...
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Lecture 2.1 intercultural communication in the workplace student notes

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Lecture 2.1 intercultural communication in the workplace student notes

  1. 1. Interculturalcommunication inthe workplaceLecture 2.1University of AlbertaALES 204Nancy Bray 1
  2. 2. HousekeepingWhat are the discussion forums about? 2
  3. 3. Do you know an effective communicator?
  4. 4. Our effective communicatorscan...Anticipate (Nancy) 4
  5. 5. Where we have been...Definition of communication7 essential components of communication2 models of communication5 myths of communication 5
  6. 6. Readings 6
  7. 7. Course Map Analyze a communicative situation Plan an approach Identify strengths and weakness of your approach Context Rhetorical Purpose Channel Interpersonal Informative Oral Small Groups Persuasive Written Public Mass Communication Visual Online Define communication and understand a model of communication Describe the role that culture, hierarchy, perception, language, non-verbal behaviour, and generation play in communication 7
  8. 8. Culture Hierarchy PerceptionYou Another person Language Non-verbal Generation 8
  9. 9. Lecture Outline1. Definition of culture2. How does culture shape us?3. What multiculturalism means for you4. Apply the five dimensions of culture in the workplace 9
  10. 10. 1. What is culture? 10
  11. 11. Culture 11
  12. 12. Co-culture 12
  13. 13. Assimilation 13
  14. 14. Accommodation 14
  15. 15. Separation 15
  16. 16. Cultures and co-cultures 16
  17. 17. Cultures and co-cultures 17
  18. 18. Stereotypes and prejudiceStereotypes =Prejudice = 18
  19. 19. Russell Peters How to become a Canadian citizenhttp://www.youtube.com/watch?v=HOm-15621bs&feature=related 19
  20. 20. Questions about comedy sketchWhat are cultures and co-cultures discussed?What strategy is Russell’s father using?What strategy is Russell using?Are there stereotypes here?Are there prejudices here? 20
  21. 21. 2. How does culture shape us? 21
  22. 22. 22
  23. 23. Example: Findingeggs in Germany 23
  24. 24. Example:Driving with openwindows in Germany 24
  25. 25. 3. What multiculturalism meansfor you 25
  26. 26. Multiculturalism in Canada Source: Ethnic Diversity Survey, 2003, Stats Canada 26
  27. 27. By 2031...Source: Statistics Canada 27
  28. 28. You will: 28
  29. 29. 4. Applying the 5 dimensions ofculture in the workplace 29
  30. 30. 5 dimensions of culture 30
  31. 31. Dimensions are a scale 1 2 3 4 5 6 7 8 9 10Individualism Collectivism 31
  32. 32. Case Study #1Dietician with Punjabi clientgroupFrustrated because must givevery precise detailsClients give no input on how toimprove their dietsDoesn’t know what she isdoing wrong 32
  33. 33. What’s going wrong?1. The Indian clients expect their doctor to tell them what to do2. The dietician is experiencing culture clash and worrying about small details3. Punjabis are not detail-oriented4. The Punjabi clients are used to top-down leadership and don’t usually participate in decision-making5. The dietician has pushed the clients too far and they don’t want to work with her6. Punjabis are lazy and won’t perform unless given detailed instructions 33
  34. 34. Culture clash 1 2 3 4 5 6 7 8 9 10Low-power High-power distance distance 34
  35. 35. Case Study #2Canadian textile designer withFilipino employeesFinds Filipinos very polite andniceFinds it very difficult to getfeedback from his employeesThey don’t want to offersuggestions or say anythingnegative 35
  36. 36. What is going wrong?1. The Filipinos are dishonest and don’t want the designer to do well2. The employees do not know the designer well enough to tell him what is wrong3. The Filipino employees expect the designer to interpret their feedback to find the negative.4. The Filipinos are not trained to think critically.5. The Filipinos want to avoid conflict and difficult issues.6. The designer is too abrupt and expecting too much from the employees 36
  37. 37. Culture clash 1 2 3 4 5 6 7 8 9 10 Low-context High-contextcommunication communication 37
  38. 38. Case Study #3Conservation officer findsgroups are staying late at park.He needs to close the gates ontime.Mostly Somali families who arepolite and friendlyDespite repeated requests, theywon’t leave on time and haveintense conversations about therequest with each otherConservation officer isfrustrated and may call thepolice 38
  39. 39. What is going wrong?1. The Somali families view family time as the most important part of their lives and don’t want to interrupt it.2. The conservation officer is being overly rigid.3. The Somalis have a poor sense of time and are probably always late for work.4. The Somalis are perplexed at the conservation officer’s idea that the park must close at a certain time. How can nature close?5. The Somalis do not have good leadership skills and must consult with each other about everything. 39
  40. 40. Culture clash 1 2 3 4 5 6 7 8 9 10Monochromic Polychromic 40
  41. 41. Take awayKnow the definitions ofculture, co-culture,assimilation, accommodation,separation, stereotype,prejudiceKnow the five dimensions ofculture and be able to supplyexamplesChapter 2 in Gamble & Gamble 41
  42. 42. DiscussionforumsCan the Gamble and Gamblemodel of communication helpyou understand amiscommunication?Have you ever experienced acultural misunderstanding?What communication skillswill you need in the future? 42
  43. 43. Photo CreditsSlide 9: Photo from Namesake movie web siteSlide 10: Photo from Unambiguously ambidextrous blogSlide 11: Photo by lolo 13 on flickrSlide 17: multiculturalism by urbanartcoreeu on flickrSlide 18: Eggs by pietroizzo on flickrSlide 19: driving with window open by roni webSlide 28: Punjabi aunty by Premshree PillaiSlide 32: sewing factory by jsigharasSlide 36: somali women by united nations photo 43

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