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NBNPHA 2014 Conference Saint John Workshop E - Tenant relation forum
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NBNPHA 2014 Conference Saint John Workshop E - Tenant relation forum

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Learn how to develop programs or link to existing services designed to help your tenants meet their goals and foster social inclusion and economic well-being.

Learn how to develop programs or link to existing services designed to help your tenants meet their goals and foster social inclusion and economic well-being.


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  • This Network will work collaboratively to ensure successful transition and sustainable tenancy in order to reduce homelessness.The Network recognizes the essential role of outreach services in supporting successful transition and sustainable tenancy.It is a “client-centered” network. This Network will work collaboratively to help meet the individual needs of clients. Clients voluntarily participate in the STAR network and take the lead on the level of support they require. The Network will attempt to provide support that promotes the self-reliance of the clients.
  • Transcript

    • 1. Tenant Relation Forum New Brunswick Non Profit Housing Association Allison Ferris Ben Appleby
    • 2. Introduction How do we build and foster a strong vibrant community?
    • 3. Agenda • Community Development • Develop community engagement plan for residents living in Non Profit Housing • Best Practices • Identify issues / barriers
    • 4. Opening • Stimulate Interest with: – a noteworthy event – a personal experience – a testimonial – a quotation
    • 5. Community Within a Community • How do we develop a community and foster a safe living environment? – Education: Activities providing residents with new knowledge or skills – Engagement: Activities empowering residents to feel connected, valued and purposeful
    • 6. Cont. – Community building: Activities facilitating resident participation, building relationships around residents, and strengthening resident connections with the broader community – Sustainability: Activities promoting increased self-sufficiency, food security, energy efficiency, recycling.
    • 7. • Housing communities are healthier when residents are engaged in shaping and improving their community. Engage residents to identify their needs, recognize their voices, and establish appropriate solutions. • Key word THEIR! Resident engagement is fundamental to success
    • 8. Services must be responsive to residents • Build on available resources • The specific needs of each resident group create demand for a variety of service delivery options. • Often residents have knowledge and skills, and community-based organization have resources to draw on. • Resources and expertise of the partners shape the program at each site.
    • 9. Inclusion, dignity and respect • An atmosphere of dignity and respect for all residents is essential. • Program participation and, therefore, resident engagement, will increase when residents feel welcome and included, when diversity is embraced and celebrated. • Open, clear and respectful communication is essential for meaningful participation by residents, staff and the community.
    • 10. Accountability to residents and the community • The health, well-being and safety of residents and staff are of the highest importance. • Periodic reviews and assessments to confirm services are effectively meeting program objectives and appropriate practices are in place. • Transparency - make sure that communication is open on all fronts.
    • 11. How do we start? • Foster resident involvement and work with existing service providers • Mental Health • Social Development • Food Purchasing Clubs • VON -Wellness Clinics • Connect to Government / Community/ Natural supports
    • 12. Goals • To improve resident health and well-being • To improve resident capacity, resilience and self-sufficiency • To strengthen resident engagement • Build relationships among residents, as well as connections with resources in the broader community
    • 13. Outcomes • Increased sense of connection among residents • Increased resident participation in activities, programs and resources, onsite or with local community partners • Increased skill and knowledge among residents
    • 14. Identify issues • Barriers • Government / Community / Natural supports • Best practices • Accessing service (intake, referral, follow- up) • Available resources
    • 15. Supports • Government • Community • Natural
    • 16. Best Practices • What do you do in your community? • Foster relationships with community partners • Saint John -ODP / STAR
    • 17. Organized Departure Program Housing Alternatives Inc.
    • 18. Guiding Principles Collaboration Client- centred Voluntary Self-reliance
    • 19. SPDAT Service Prioritization Decision Assistance Tool
    • 20. 4 Domains of Assessment and Follow Up Wellness Risks Socialization & Daily Functions Housing History
    • 21. Average Client Profile Organized Departure Program • Age 43 • Unemployed • On Social Assistance, $537/month • Grade 9 education level • Currently homeless, living in a shelter • Suffering from a mental health issue, often affecting daily functioning • History of substance use issues, may have achieved limited sobriety • Has suffered some form of abuse and/or trauma • Involved in numerous high risk situations per month • At least one interaction with emergency services in the last 1- 3 months
    • 22. 32 30 25 19 16 Intake Move In 1 Month 3 Month 6 Month SPDAT Score SPDAT Score 8 8 11 12 11 15 Intake Move In 1 Month 3 Month 6 Month 12 Month SPDAT Score SPDAT Score
    • 23. What Homelessness Costs $0 $2,000 $4,000 $6,000 $8,000 $10,000$12,000 Hospital Bed Provincial Jail Shelter Bed Rental Supplement Social Housing Monthly Cost ($) •$199.92 •$701 •$1932 •$4333 •$10900 •*Gaetz, Stephen (2012). “The Real Cost of Homelessness: Can We Save Money by Doing the Right Thing?” Toronto, Ontario. Web. 25 Nov. 2013. http://www.homelesshub.ca/ResourceFiles/costofhomelessness_paper21092012.pdf
    • 24. Action Plan – Action steps – Materials needed – Training needed – Schedules – Costs – where additional information is needed assign responsibility to the logical person
    • 25. Close • Insure understanding • Describe first steps • Get commitment