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inConcert Allegro
 

inConcert Allegro

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inConcert Allegro Contact Center Cloud Solution

inConcert Allegro Contact Center Cloud Solution

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    inConcert Allegro inConcert Allegro Presentation Transcript

    • Presentación para
    • Call CentersMultimedia Contact CentersInteractive Voice Response SystemsDialersCall Recording
    • VOZ E-MAILWEB CHAT SMS FAX
    • 
    • Destino Resultado Reintentos Intervalo (min) PróximoDomicilio Ocupado 5 10 FinDomicilio No contestan 3 30 FinDomicilio Cliente colgó 0 1 FinDestino Resultado Reintentos Intervalo (min) PróximoOficina Ocupado 5 10 CelularOficina No contestan 3 30 CelularOficina Cliente colgó 0 1 FinCelular Ocupado 10 3 FinCelular No contestan 30 1 FinCelular Cliente colgó 0 1 Fin
    • inConcertAplicación Aplicación Aplicación Contact Center Datos Datos Datos inConcert Middleware
    • SWIFT RDBMS •MS SQL •Oracle •Informix •DB2 •ISO8583, •Sybase •SWIFT, Mainframes / Minis • CNAB •IBM 390s • EDI •AS 400 •RS 6000 – Unix •Otros Application Servers •ODBC •COM/CORBA •TCP/IP •WEB •Named Pipes •eMail, Smtp/Pop3/Notes •XML – SOAP •Aplic. existentes •HTTP •APPC LU2, LU 6.2 •E. 5250, 3270 MW Solutions •CICS •IBM – MQ Series •Data Queue •SunONE •BEA Tuxedo Workflow Engines •Lotus Notes •FileNet •Others
    • 
    • CallBack RecordHangup Hold Transfer Confer Send Digits CONTROL INFORMACIÓN
    • Administración web en sitio y/o remotaAgentes remotos con capacidad “site-blending”