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Skills for Implementing Effective BPM - Sanjay Gupta
 

Skills for Implementing Effective BPM - Sanjay Gupta

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Skills for Implementing Effective BPM - Sanjay Gupta

Skills for Implementing Effective BPM - Sanjay Gupta

3rd National Shared Services Forum

Sanjay Gupta
Chief Architect
Shared Services Forum

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    Skills for Implementing Effective BPM - Sanjay Gupta Skills for Implementing Effective BPM - Sanjay Gupta Presentation Transcript

    • People
    • Change Management Executive Commitment Leadership Buy-in Technology Process Staff Buy-in
    • Key Competencies  Demonstrating Personal Excellence  Driving Extraordinary Performance  Coaching and Developing Leaders  Accepting and Enabling Change  Building Better Relationships  Enhancing Business Acumen
    • Resources  Hire the right talent mix to match the vision  Enhance effectiveness through trainings  Build Career Planning for team  Prepare for Rebadging/ Redeployment
    • Changing the Culture  Documentation  Process Improvement  Sharing Right Things  Reward Identifying Control Issues & Enhancements  Focus on Performance
    • Training & Development  Functional, Process, System & Business Skills  Control & Metrics  Leadership Basics  Service & Customer Orientation  Approach -10:20:30:40 for people development