@ 2012 – Proprietary and Confidential Information of nhbs
Shared Services – Retail Domain & Beyond   ‘Shared Services - A Strategic Enabler to Business’ - 2nd National Shared Servi...
NEED FOR SHARED SERVICES CENTER (SSC)                                                            Increase                 ...
SSC: MANAGING DIVERSITY, SCALE AND COMPLEXITY1200+ Points of     Sale                                                     ...
Our current scope of services  Finance and Accounts         Fixed Asset Services                                     Techn...
SSC: 3-phase approachSetup Shared Services Center              Evolve into independent Business                           ...
About F&A Shared ServicesCenter             @ 2012 – Proprietary and Confidential Information of nhbs
F&A SSC JOURNEY    Gujarat               Documentation & migration                                          Transition    ...
BENEFITS STATISTICAL HIGHLIGHTS                     Before                             Post                               ...
F&A at nhbs:      Operates as an extension of CFO’s office      Highly resourceful and flexible with continuous innovation...
About F&A SSC @ nhbsnuFuture Haribhakti Business Services is a business                      OUR DIFFERENTIATORSservices c...
STATE-OF-ART DELIVERY CENTERLocation        -   Ahmedabad, GujaratArea            -    32,000 sq. ft.Capacity        -    ...
PROCESS DEPTH                                                           FP&A                                              ...
Handling 1200+ point of sales across 85+ cities3.5 million documents being processed for 30000+ vendorsServicing 50+ Centr...
KEY OPERATING STATISTICS           Buy to Pay                                           Order to Cash                     ...
HOW OUR CLIENTS HAVE BENEFITED   Cost through      •   Process Standardization      •   Enhanced Cash flow management due ...
PLAN AHEADContinuous Innovation through Quality, Technology and Process Improvements                                      ...
Expansion into India Market              @ 2012 – Proprietary and Confidential Information of nhbs
Context for Service Providers    Evolution … Slow and steady    Large companies are moving, medium companies are     thi...
How Build capabilities around Holistic Process Improvement Versatility of Product portfolio / ecosystem Co-sourced and ...
About nhbs             @ 2012 – Proprietary and Confidential Information of nhbs
NHBS is a Business Services company (NuFuture Haribhakti Business ServicesSpawned from captive companies of two visionary ...
OUR VISIONTO SHARE OUR KNOWLEDGE,EXPERTISE AND EXPERIENCE TO TAKEOUR CUSTOMERS TO THE NEXT LEVEL.OUR MISSION  TO FUEL THE ...
OUR MODELSTRENGTHEN AND ENABLE BUSINESS ECOSYSTEMS                                                                        ...
OUR PRODUCTSSEAMLESS BUSINESS NEXT SERVICES AND SOLUTIONS o Value Added Services                                          ...
OUR CLIENTS              @ 2012 – Proprietary and Confidential Information of nhbs
OUR LEADERSHIP     ANURUP PRUTHI                                                                                VIPUL THAK...
@ 2012 – Proprietary and Confidential Information of nhbs
Thank You@ 2012 – Proprietary and Confidential Information of nhbs
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Anurup pruthi-nhbs

  1. 1. @ 2012 – Proprietary and Confidential Information of nhbs
  2. 2. Shared Services – Retail Domain & Beyond ‘Shared Services - A Strategic Enabler to Business’ - 2nd National Shared Services Conclave - AIMA & DMA21-Sep-2012 @ 2012 – Proprietary and Confidential Information of nhbs
  3. 3. NEED FOR SHARED SERVICES CENTER (SSC) Increase productivity & excellence Developing Strengthen economies of Controls scale Leveraging Reduce Costs technology Process Shared Enable faster simplification & Services business standardization Center growth @ 2012 – Proprietary and Confidential Information of nhbs
  4. 4. SSC: MANAGING DIVERSITY, SCALE AND COMPLEXITY1200+ Points of Sale 85+ Cities Total Client BUSINESS FORMATS revenues over 30000+ vendors 11,000 Cr FY05  FY11 25+ formats 6X revenue growth 50+ Central and Local Supply 7+ Business Chains Models 10 Lines of 3.5+ mn Business documents @ 2012 – Proprietary and Confidential Information of nhbs
  5. 5. Our current scope of services Finance and Accounts Fixed Asset Services Technology Services Inventory Audit Services Master Data Management Interior Solutions @ 2012 – Proprietary and Confidential Information of nhbs
  6. 6. SSC: 3-phase approachSetup Shared Services Center Evolve into independent Business (nhbs)• Focus areas being: • Consolidation and Centralisation • Focus areas being: • Putting in place processes and • Go-to-market with end-to-end controls services portfolio • Focused on IT-driven Innovation Expansion in India Market • Governance, review and reporting mechanisms • Best in class Service Delivery methodology and processes • Industry standard processing • Multi-fold increase in productivity, practices efficiency and effectiveness • Build sustainable business model • Develop multi-ERP processing and ramp up to cover all FG capabilities, move to higher value Businesses servicesPhases 1 2 3 @ 2012 – Proprietary and Confidential Information of nhbs
  7. 7. About F&A Shared ServicesCenter @ 2012 – Proprietary and Confidential Information of nhbs
  8. 8. F&A SSC JOURNEY Gujarat Documentation & migration Transition other zones for PRIL Consolidation Lift & Drop planning 20th Aug’ 08 Sep’08 to Nov’08 Dec’08 to Mar’09 May’ 09 Workflow SAP Automation / Quality Reporting tool with FVRL Scanning Process Transformation Decentralized WorkflowImprovement formats De-merger Centralization Improvements Scanning Integration Sep’ 09 Jan’ 10 Aug ‘10 Jul11 Sep’11 – Oct’12 Jun’ 09 to Sep’ 09 Sep’12 onwards Improvements Critical milestones @ 2012 – Proprietary and Confidential Information of nhbs
  9. 9. BENEFITS STATISTICAL HIGHLIGHTS Before Post Today transition transition (2012) (2008) (2008) Headcount 550 380 300 Net reduction in Transaction cost by 40% since transition No of stores 300 760 PO 132000 210000 invoice volume Non PO 16800 26000 invoice volume @ 2012 – Proprietary and Confidential Information of nhbs
  10. 10. F&A at nhbs: Operates as an extension of CFO’s office Highly resourceful and flexible with continuous innovation Awarded Best Shared Service Center by AIMA in 2011 Offers deep domain experience and expertise in India compliance and complexities @ 2012 – Proprietary and Confidential Information of nhbs
  11. 11. About F&A SSC @ nhbsnuFuture Haribhakti Business Services is a business OUR DIFFERENTIATORSservices company spawned from captive companiesof two visionary promoters (Kishore Biyani & 1 Unique Services PortfolioShailesh Haribhakti).o Proof of concept established in managing size, Awarded ‘Best scale & complexity Service Excellence Shared 2 Serviceso Infrastructure, human capital & technology in place Center’ by AIMA in 2011o Consistently delivered unmatched value & reach 3 Customer Centricityo Operates as an extension of CFO’s officeo Deep Domain experience & expertise in India 4 End to end Engagement Model compliance & complexitieso With its proven F&A domain capabilities, nhbs provides F&A services with a combined client 5 India Domain Depth revenue of over Rs. 10,000 crores @ 2012 – Proprietary and Confidential Information of nhbs
  12. 12. STATE-OF-ART DELIVERY CENTERLocation - Ahmedabad, GujaratArea - 32,000 sq. ft.Capacity - 500 FTE and scalableConnectivity - 15 MPBS lease lineLocation Advantages Tier 2 city advantage High growth potential Easy access from western and central part of the country Centrally located facility within the city Easy availability of strong Finance knowledge resources Facility includes cafeteria, gymnasium, library and recreation room Investment in large facilities to bring Economies of Scale Alliances with technology & telecom partners guarantees 99.98% up-time @ 2012 – Proprietary and Confidential Information of nhbs
  13. 13. PROCESS DEPTH FP&A Analytics Financial Reporting MIS Why What Vendor Reco Fixed Assets Expense Provisioning Tax Process Year end closures Group Co. ac Invoice Processing - PO Payroll Administration Petty Cash Invoice Processing – Non-PO Procurement Account Receivables Travel & Expense Rent & Lease Accounting Statutory Payment ac Diverse Industry Experience Domain Expertise How @ 2012 – Proprietary and Confidential Information of nhbs
  14. 14. Handling 1200+ point of sales across 85+ cities3.5 million documents being processed for 30000+ vendorsServicing 50+ Central and local supply chains40% reduction in transaction cost due to automation and optimization ofprocessesDeep ERP knowledge to drive efficiencies through process redesigns @ 2012 – Proprietary and Confidential Information of nhbs
  15. 15. KEY OPERATING STATISTICS Buy to Pay Order to Cash Record to Report Documents handled 3.5 million docs PO Based processing 2.5 million docs Non PO based processing 280k docs No of sales locations handled 760 Vendors reconciliation 7200 Queries handled 72k Credit card reconciliation value Rs 4800 Cr Daily bank reconciliation 93 Banks handled 104Value of documents processed Rs 10,000 Cr Payments processed Rs 4000 Cr Total vendors handled 13,000 Contracts handled 3000 @ 2012 – Proprietary and Confidential Information of nhbs
  16. 16. HOW OUR CLIENTS HAVE BENEFITED Cost through • Process Standardization • Enhanced Cash flow management due to cost optimization and debtor collection • Co-location of activities and Task level automation Business efficiencies • Productivity gains due to automations / process improvement • Uniform practices and procedures • Operational efficiency through a One stop document management solution • Ease in Document archival and retrieval Compliance and Controls • End to end visibility and seamless operations • Independent, accurate and reliable reporting • Enhanced financial transparency and regulatory compliance • Facilitate decision making through spend analytics • Proper planning of mergers/ de-mergers - seamless and timely delivery • Harmonize the business processes across India, leading to even bigger savings on overheads  Complexity +  Capacity +  Compliance + =  Cost  Value @ 2012 – Proprietary and Confidential Information of nhbs
  17. 17. PLAN AHEADContinuous Innovation through Quality, Technology and Process Improvements Process Automations such as: • Workflow and Document Management Solutions • ERP & Workflow Integration • Automation of cash Management Reconciliation Quality focus through: • Duplicate Audit tools • Dedicated Quality team • Auto e-mailer of Debit notes • Quality Control – process audits, • Mass data upload into ERP monitoring and feedback mechanisms • Quality Assurance – SOP best practices, SLAs, Standardization • Quality Audits as Transaction Audit, Compliance Audit Quality Technology Process Improvements such as: • Technology automations • Robust performance reporting – daily, weekly & monthly reports and dashboards on key metrics Process • Value / Non Value Addition Improvement analytics • Voice of Customer • Lean Six Sigma initiatives @ 2012 – Proprietary and Confidential Information of nhbs
  18. 18. Expansion into India Market @ 2012 – Proprietary and Confidential Information of nhbs
  19. 19. Context for Service Providers  Evolution … Slow and steady  Large companies are moving, medium companies are thinking  Plenty of paradigms and barriers  Our focus is on ‘Middle India’  BPI vs BPO model @ 2012 – Proprietary and Confidential Information of nhbs
  20. 20. How Build capabilities around Holistic Process Improvement Versatility of Product portfolio / ecosystem Co-sourced and Outsourced Demonstrate Capabilities, Trust, Security Drive P&L Value @ 2012 – Proprietary and Confidential Information of nhbs
  21. 21. About nhbs @ 2012 – Proprietary and Confidential Information of nhbs
  22. 22. NHBS is a Business Services company (NuFuture Haribhakti Business ServicesSpawned from captive companies of two visionary promotersProof of concept established in managing size, scale and complexityInfrastructure, human capital and technology in placeAble to deliver unmatched value and reach @ 2012 – Proprietary and Confidential Information of nhbs
  23. 23. OUR VISIONTO SHARE OUR KNOWLEDGE,EXPERTISE AND EXPERIENCE TO TAKEOUR CUSTOMERS TO THE NEXT LEVEL.OUR MISSION TO FUEL THE GROWTH ENGINES OF INDIA —THE COMPANIES AND THE ECOSYSTEMS THEY OPERATE IN — BY PROVIDING COMPREHENSIVE ‘BUSINESS NEXT’ SERVICES AND SOLUTIONS. @ 2012 – Proprietary and Confidential Information of nhbs
  24. 24. OUR MODELSTRENGTHEN AND ENABLE BUSINESS ECOSYSTEMS Indirect Suppliers Business Other Customers Channels Stakeholders Indirect Core Vendors Direct Direct Vendors Suppliers Social Media Subsidiaries Investors Government Trade Associations @ 2012 – Proprietary and Confidential Information of nhbs
  25. 25. OUR PRODUCTSSEAMLESS BUSINESS NEXT SERVICES AND SOLUTIONS o Value Added Services o Outsourcing Services includes: includes: Indirect o Business Suppliers o Finance and Consulting Accounts Business Other Customers Channels o Process Stakeholders o Third Party Improvement and Core Assurance Indirect Redesign Vendors Direct Direct o Inventory and Suppliers o Corporate Finance Vendors Fixed Asset Audit Social Media Subsidiaries o Technology ERP o Interior Solutions Implementation Investors Government o Business o Bespoke Trade Processes Associations Technology Development @ 2012 – Proprietary and Confidential Information of nhbs
  26. 26. OUR CLIENTS @ 2012 – Proprietary and Confidential Information of nhbs
  27. 27. OUR LEADERSHIP ANURUP PRUTHI VIPUL THAKER Managing Director CEO, SME Services Anurup has worked in leadership positions in Finance, Vipul comes with more than 16 years of experience in Operations, Strategy, the BFSI vertical and SME companies. He is a Fellow Supply Chain and Planning across the globe and has Chartered Accountant, Six Sigma Black Belt and a spent over 21 years across FMCG, Retail, Distribution, Certified Internal Auditor from the Institute of Internal Manufacturing and Supply Chain sectors. Auditors, Florida, USA, with experience in all fundamental areas of Chartered Accountancy practice. PUNEET GUPTA KAILASH PARIKH Business Head – Business Process Outsourcing Chief – People Office Puneet brings in more than 16 years of work experience Kailash Parikh leads the HR, Recruitment and L&D as a CA and a Cost Accountant in Sportswear, IT, BPO functions of nhbs. Her qualifications include MSW, and Retail sectors. He has worked with industry leaders MBA, LLB from MS University, Baroda. Kailash has in areas like third-party service delivery, finance and over 20 years of experience in HR and related fields in accounts, various manufacturing and retail companies. Her key corporate planning, treasury, statutory compliances and skills span Organization development interventions, shared service centre. Competency modeling, Assessment centre’s, Employee life cycle management, Talent acquisition & Development and Industrial relations. . @ 2012 – Proprietary and Confidential Information of nhbs
  28. 28. @ 2012 – Proprietary and Confidential Information of nhbs
  29. 29. Thank You@ 2012 – Proprietary and Confidential Information of nhbs

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