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Application Selection Approach May 2009
Agenda <ul><li>Application Selection Approach </li></ul><ul><li>Insurance Knowledge Spectrum </li></ul><ul><li>Application...
Application Selection Approach Innovate Execute Realize We will leverage our standard approach to similar engagements to p...
Complete Insurance    Knowledge Spectrum <ul><li>Full Insurance Channel Perspective </li></ul><ul><ul><li>Broker </li></ul...
Application Selection  Approach <ul><li>Fast track capability using templates </li></ul><ul><li>Knowledge of Industry play...
Value Focused Assessment    Deliveries Match Needs <ul><li>Vendor Assessment </li></ul><ul><ul><li>Evaluation of existing ...
Technology Solutions    Making a Bottom Line Impact <ul><li>Vendor Implementation </li></ul><ul><ul><li>Assessment of exis...
Next Steps <ul><li>Follow-up items </li></ul>
Insurance Industry About Agile Technologies
Who we are … <ul><li>Agile Technologies is a nimble, aggressive consulting firm focused on improving our clients’ business...
<ul><li>New Products and Services </li></ul><ul><li>Mergers, Acquisitions, Affiliations and New Players </li></ul><ul><li>...
Technology Solutions    Making a Bottom Line Impact <ul><li>Improve Process Efficiency </li></ul><ul><li>Reduce time to ma...
Agile Technologies’ Value Proposition   In Action <ul><li>Industry Knowledge  –  Our teams consist of industry professiona...
Insurance Value Chain Fully Served <ul><li>Our firm has served every aspect of the insurance value chain </li></ul><ul><li...
A Full Range Of Capabilities <ul><li>PROGRAM MANAGEMENT </li></ul><ul><li>Project Management </li></ul><ul><li>PMO Impleme...
An Engagement Approach   To Maximize Your Results DEFINE   Current Environment DEFINE   New Environment BUILD Roadmap To G...
Blended Teams <ul><li>First and always, our solutions are driven by the customized partnering of our best-of-breed talent ...
Insurance Industry Case Histories
ACE – Westchester <ul><li>ACE Westchester – Required replacement of the existing system where it’s inflexibility limited t...
Hudson Specialty <ul><li>Hudson was redeveloping its business strategy and requiring a policy administration system to fac...
Coastal Insurance Risk Retention Group, Inc. <ul><li>Coastal, a worker’s comp carrier serving physicians and hospitals in ...
Rockhill Insurance Company <ul><li>Rockhill, is an excess and surplus carrier located in Kansas City, MO specializing in p...
Builders Mutual Insurance Company <ul><li>Builders Mutual, located in North Carolina, writes worker’s compensation, liabil...
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Agile Vendor Selection 09 May

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  • Four Keys to “Why Agile” Determine where the best skills are coming from Exhibit contractual flexibility
  • Major food groups – we support what is widely accepted in the marketplace Focus on client needs not on specific technology We work in all the major technologies (i.e. Java and .NET; Oracle and DB2; Cognos and Hyperion; etc.)
  • Standard Consulting Model We do blocking and tackling. We start off by understanding the problem, where that problem needs to be and the gaps that exist So we can produce the right benefit
  • Transcript of "Agile Vendor Selection 09 May"

    1. 1. Application Selection Approach May 2009
    2. 2. Agenda <ul><li>Application Selection Approach </li></ul><ul><li>Insurance Knowledge Spectrum </li></ul><ul><li>Application Selection Approach Continued </li></ul><ul><li>Value Focused Assessment </li></ul><ul><li>Technology Solutions </li></ul><ul><li>Next Steps </li></ul><ul><li>About Agile </li></ul><ul><li>Case Histories </li></ul>
    3. 3. Application Selection Approach Innovate Execute Realize We will leverage our standard approach to similar engagements to provide the specific customized consulting and industry knowledge they desire for the project. Selection Definition <ul><li>Review & Validate Requirements </li></ul><ul><li>Recommended business process matrices, workflows and technology infrastructure </li></ul><ul><li>Provide Short list of Vendors </li></ul><ul><li>Structure RFI Document </li></ul><ul><li>Provide Industry Insight and Experience </li></ul><ul><li>Recommended “Quick Hits” </li></ul><ul><li>Strategic IT Plan </li></ul><ul><li>Vendor Assessment Tool </li></ul><ul><li>Score and Evaluate RFIs </li></ul><ul><li>Selected Vendor Presentation List </li></ul><ul><li>Vendor Presentation Scripts </li></ul><ul><li>Attend Vendor Demos </li></ul><ul><li>Facilitate Scoring and Evaluation of Demos </li></ul><ul><li>Reference Checks </li></ul><ul><li>Prepare Final Recommendation </li></ul><ul><li>Support Contract Negotiations </li></ul>Roll Out Implementation <ul><li>Provide Project Management Oversight </li></ul><ul><li>Deploy Software </li></ul><ul><li>Detailed test plan with expected results </li></ul><ul><li>Data Conversion </li></ul><ul><li>UAT Facilitation / Sign-off </li></ul><ul><li>Release package / documentation </li></ul><ul><li>Application Migration Plans </li></ul><ul><li>System Support D </li></ul><ul><li>Training </li></ul><ul><li>Change management </li></ul>
    4. 4. Complete Insurance Knowledge Spectrum <ul><li>Full Insurance Channel Perspective </li></ul><ul><ul><li>Broker </li></ul></ul><ul><ul><ul><li>Independent </li></ul></ul></ul><ul><ul><ul><li>MGA </li></ul></ul></ul><ul><ul><li>TPA </li></ul></ul><ul><ul><li>Policy Administration </li></ul></ul><ul><ul><li>Claims </li></ul></ul><ul><ul><li>Actuarial and Finance </li></ul></ul><ul><ul><li>Reinsurers </li></ul></ul><ul><li>All Line and Size Carriers </li></ul><ul><ul><li>Commercial Standard, Specialty (Program and Broker initiated) , Personal, Workers Compensation </li></ul></ul><ul><li>Efficiencies through automation of data feeds and business process engineering </li></ul><ul><li>Supporting All functions </li></ul><ul><ul><li>Data Warehouse/Business Intelligence </li></ul></ul><ul><ul><li>Policy Adminstration </li></ul></ul><ul><ul><li>Claims </li></ul></ul><ul><ul><li>Predictive Modeling (Catastrophe and loss control) </li></ul></ul>
    5. 5. Application Selection Approach <ul><li>Fast track capability using templates </li></ul><ul><li>Knowledge of Industry players </li></ul><ul><li>Knowledge of emerging technologies </li></ul><ul><li>Knowledge of appropriate scale for business </li></ul>Agile provides instant insurance content; giving you head start on the project Agile Technologies Application Selection Methodology
    6. 6. Value Focused Assessment Deliveries Match Needs <ul><li>Vendor Assessment </li></ul><ul><ul><li>Evaluation of existing tool or system </li></ul></ul><ul><ul><li>Evaluation of gap between business requirement vs. tool’s capabilities </li></ul></ul><ul><li>Assessment Approach </li></ul><ul><ul><li>Full RFP </li></ul></ul><ul><ul><ul><li>Business interview to determine needs, wants, and pain points </li></ul></ul></ul><ul><ul><ul><li>Determine and document consensus capabilities </li></ul></ul></ul><ul><ul><ul><li>Identify vendor long list </li></ul></ul></ul><ul><ul><ul><li>Contact vendor with RFI </li></ul></ul></ul><ul><ul><ul><li>Short List </li></ul></ul></ul><ul><ul><ul><li>Prototype type implementation </li></ul></ul></ul><ul><ul><li>Focused Evaluation </li></ul></ul><ul><ul><ul><li>Short List </li></ul></ul></ul><ul><ul><ul><li>Gap analysis between vendor capabilities and business needs </li></ul></ul></ul>
    7. 7. Technology Solutions Making a Bottom Line Impact <ul><li>Vendor Implementation </li></ul><ul><ul><li>Assessment of existing tool/system </li></ul></ul><ul><ul><li>Implementation/Integrator </li></ul></ul><ul><ul><ul><li>Focused time boxed approach </li></ul></ul></ul><ul><ul><ul><li>Objective facilitation focused on delivery </li></ul></ul></ul><ul><ul><li>Conversion of system and data </li></ul></ul><ul><li>Custom Builds </li></ul><ul><ul><li>Java </li></ul></ul><ul><ul><li>.Net </li></ul></ul><ul><ul><li>Excel front end interfaced to policy process </li></ul></ul><ul><li>Systems functionality </li></ul><ul><ul><li>Business Intelligence </li></ul></ul><ul><ul><li>Policy/Product administration </li></ul></ul><ul><ul><li>Claims </li></ul></ul>
    8. 8. Next Steps <ul><li>Follow-up items </li></ul>
    9. 9. Insurance Industry About Agile Technologies
    10. 10. Who we are … <ul><li>Agile Technologies is a nimble, aggressive consulting firm focused on improving our clients’ businesses by bringing together deep insurance industry experience , the flexibility to build partnership-based engagement teams and technology expertise. </li></ul><ul><li>Since our founding early in 1997 we have believed a critical success factor to achieving breakthrough bottom line results for our clients is understanding their businesses and the difference they are going to make in their markets. We know successful technology investments help them achieve those goals. </li></ul><ul><li>Our firm’s commitment to client success is demonstrated by our seasoned professionals ’ industry experience, knowledge of the technology landscape in the insurance industry and long history of successful projects . </li></ul><ul><li>We are committed to helping our clients stay at the forefront of rapid industry changes by helping them develop new markets and creating new efficiencies and capabilities for their organizations. </li></ul>Our Mission is to build long-term, durable relationships with our clients that continually deliver improved business results from their investments in technology, business processes and communications.
    11. 11. <ul><li>New Products and Services </li></ul><ul><li>Mergers, Acquisitions, Affiliations and New Players </li></ul><ul><li>Margin Pressure </li></ul><ul><li>Global Marketplace </li></ul><ul><li>Changing Regulatory and Compliance Environment </li></ul><ul><li>Customer Needs Clear Answers and Partners They Know </li></ul><ul><li>Broker/Wholesaler/Agency Support, Compensation, Licensing & Education </li></ul>Business Dynamics Creating Opportunities to Differentiate
    12. 12. Technology Solutions Making a Bottom Line Impact <ul><li>Improve Process Efficiency </li></ul><ul><li>Reduce time to market into Custom Development Efforts </li></ul><ul><li>Reduce Risks (Implementation and Changes) </li></ul><ul><li>Enhance Systems Flexibility and Reporting </li></ul><ul><li>Increase Management Controls </li></ul><ul><li>Accelerate Program Introduction, Training and Support </li></ul><ul><li>Improve Customer Satisfaction (Quality time with clients) </li></ul><ul><li>Drive Technology ROI (Software and Hardware) </li></ul>
    13. 13. Agile Technologies’ Value Proposition In Action <ul><li>Industry Knowledge – Our teams consist of industry professionals that understand, have managed and improved all elements of property & casualty insurance businesses. </li></ul><ul><li>Experienced Professionals – The mix of professionals that service our insurance clients have decades of experience in both the insurance business and the specific technologies used by our clients. </li></ul><ul><li>Outcome Focused Project Teams – Our standard engagement approach establishes focused objectives at the outset of each effort and project . This is a critical component in our project methodology and will drive the teams toward the critical project objectives. </li></ul><ul><li>Hands-on Executive Leadership – The entire executive team has extensive experience in insurance and is involved in every engagement. </li></ul><ul><li>Demonstrated Flexibility in Approach – Our approach positions our clients for success using blended teams. </li></ul>
    14. 14. Insurance Value Chain Fully Served <ul><li>Our firm has served every aspect of the insurance value chain </li></ul><ul><li>We have served every functional area in the insurance business life cycle </li></ul><ul><li>We have a history of success in providing innovative technical solutions for complex business process challenges </li></ul>
    15. 15. A Full Range Of Capabilities <ul><li>PROGRAM MANAGEMENT </li></ul><ul><li>Project Management </li></ul><ul><li>PMO Implementation </li></ul><ul><li>Vendor Resource Management </li></ul><ul><li>Dashboarding </li></ul><ul><li>Mentoring </li></ul><ul><li>PROCESS INNOVATION </li></ul><ul><li>Change Realization </li></ul><ul><li>Vision & Strategy </li></ul><ul><li>Mapping </li></ul><ul><li>Facilitation </li></ul><ul><li>Process Integration </li></ul><ul><li>Balanced Scorecard </li></ul><ul><li>Business Analysis </li></ul><ul><li>DEVELOPMENT </li></ul><ul><li>.NET </li></ul><ul><li>Oracle </li></ul><ul><li>J2EE </li></ul><ul><li>Architecture </li></ul><ul><li>Offshoring </li></ul><ul><li>APPLICATION INTEGRATION </li></ul><ul><li>Systems Consolidation </li></ul><ul><li>Data Integration </li></ul><ul><li>Vendor Assessment/Selection </li></ul><ul><li>SDLC </li></ul><ul><li>INFORMATION SERVCES </li></ul><ul><li>Business Intelligence </li></ul><ul><li>Data Mining </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Data Warehousing </li></ul><ul><li>Data Conversion </li></ul><ul><li>QUALITY ASSURANCE </li></ul><ul><li>System Testing </li></ul><ul><li>User Acceptance Support </li></ul><ul><li>Training </li></ul><ul><li>Organizational Change Management </li></ul><ul><li>Compliance </li></ul>
    16. 16. An Engagement Approach To Maximize Your Results DEFINE Current Environment DEFINE New Environment BUILD Roadmap To Get There BUILD New Environment LEVERAGE New Environment <ul><li>Validate and understand objectives </li></ul><ul><li>Establish As-Is </li></ul><ul><li>Identify areas of strengths and improvement </li></ul><ul><li>Ask Why? Gain buy-in </li></ul><ul><li>Analyze key differentiators </li></ul><ul><ul><li>Business strategy </li></ul></ul><ul><ul><li>Operating objectives </li></ul></ul><ul><li>Develop picture of To Be environment </li></ul><ul><li>Link technology with business priorities and aggressive improvement processes </li></ul><ul><li>Evaluate gap </li></ul><ul><ul><li>Current condition of systems and information </li></ul></ul><ul><ul><li>Vision of where the business requires technology </li></ul></ul><ul><li>Lay out the road map to realize the benefits of the technology investment </li></ul><ul><ul><li>Maximize profit impact </li></ul></ul><ul><ul><li>Maximize growth impact </li></ul></ul><ul><li>Turn the Vision into reality </li></ul><ul><li>Successful project management </li></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Control </li></ul></ul><ul><li>Transformation </li></ul><ul><ul><li>Organization </li></ul></ul><ul><ul><li>People </li></ul></ul><ul><li>Installation </li></ul><ul><li>Continuous advancement </li></ul><ul><li>Aggressively manage the realization of the value proposition </li></ul><ul><li>Manage reliability and availability </li></ul><ul><li>Reduce operating costs </li></ul><ul><li>Lessons Learned </li></ul><ul><li>Cross-Implement </li></ul>ASSESSMENT VISIONING GAP ANALYSIS IMPLEMENTATION BENEFITS REALIZATION
    17. 17. Blended Teams <ul><li>First and always, our solutions are driven by the customized partnering of our best-of-breed talent with our clients. Using a model of player/coaches, we create whatever individual mix of teams best gets the job done and raises the bar of success. </li></ul><ul><ul><li>Agile / Client teams </li></ul></ul><ul><ul><li>Agile only </li></ul></ul><ul><ul><li>Multi-vendor </li></ul></ul>A CREATIVE BLENDING OF TALENT
    18. 18. Insurance Industry Case Histories
    19. 19. ACE – Westchester <ul><li>ACE Westchester – Required replacement of the existing system where it’s inflexibility limited the ability to support the development of new niche product. These insurance products are distributed through General Agents who specialize in unique marketplace niches. An automated underwriting referral process was required to support the basic underwriting of the traditional “business”. The automated underwriting referral process will also facilitate profitable growth of Company. </li></ul><ul><li>Agile facilitated a focus vendor assessment that identified a vendor to meet ACE’s niche growth needs. The vendors that were evaluated were Duckcreek, Insurity, and CSC In-Point. </li></ul><ul><li>This engagement resulted in identification of system that facilitated ACE growing their business profitably through new product implementation while reducing overall expenses. </li></ul>
    20. 20. Hudson Specialty <ul><li>Hudson was redeveloping its business strategy and requiring a policy administration system to facilitate growth as well as support existing program business. The required capabilities included the automation the premium and loss feeds from MGA and TPAs to support their program specialty business. This data would be reconciled and integrated within Hudson’s financial and existing data warehouse structure. </li></ul><ul><li>Completed a full RPF to vendor selection process within 3 month period of time. Met with business stakeholders to determine required capabilities, contact vendors and short listed demonstrations within business customers. </li></ul><ul><li>Additional Hudson engagements consolidating existing internal claims and claims from TPA to a new version of Claims system </li></ul><ul><li>Implemented an automated IBNR generation system that was used in monthly accounting close process </li></ul>
    21. 21. Coastal Insurance Risk Retention Group, Inc. <ul><li>Coastal, a worker’s comp carrier serving physicians and hospitals in the State of Alabama, uses Genius system for all end-to-end policy and claims processing. Genius does not have adequate reporting mechanism </li></ul><ul><li>Agile provided design and analysis and build of a data warehouse consisting of data from the Genius system and also a reporting tool package selection. </li></ul><ul><li>As a result of this engagement Coastal no longer lacked visibility into their most important data and metrics. Improved reporting capability from new data warehouse and BI tools results in the ability to make better business decisions saving money. </li></ul>
    22. 22. Rockhill Insurance Company <ul><li>Rockhill, is an excess and surplus carrier located in Kansas City, MO specializing in providing primary coverage for construction risks served by surplus lines. They needed to automate their highly manual processes in multiple areas of their business: Claims, Policy Processing, Reinsurance and Statutory Accounting. They wanted these software solutions in place quickly – and with little business interruption as possible. They needed to decide between custom building or buying the same capabilities from insurance software providers. </li></ul><ul><li>Agile assisted Rockhill with gathering requirements, provided a list of targeted vendors, developed a decision matrix rating each system, determined the right fit software solutions and managed the planning and integration process to deploy all of these applications. </li></ul><ul><li>As a result of this engagement Rockhill was able to fully deploy the new systems in four months and enjoy a cost savings of hundreds of thousands of dollars on software cost. They were able to decrease the time for processing claims by 70% and increase profits by getting better data for risk analysis and increased customer retention. </li></ul>
    23. 23. Builders Mutual Insurance Company <ul><li>Builders Mutual, located in North Carolina, writes worker’s compensation, liability, accident, health and umbrella insurance for builders. BMI’s primary systems for end-to-end processing were CSC’s Point and Fiserv’s PDS. BMI was looking to move away from those systems and needed a vendor to oversee selection of new systems. </li></ul><ul><li>Agile provided a vendor study by gathering requirements from the BMI organizational process. </li></ul><ul><li>Throughout the process BMI benefited from Agile’s deep experience in worker’s compensation and insurance industry knowledge. The selection of new systems was smooth and less costly than if they worked with another vendor. </li></ul>
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