2. We like to win...
One can win with the longsword.
And one can win with the shortsword as well.
For this reason the precise size of the sword is
not fixed.
The way of my school is the spirit of gaining
victory by any means.
Miyamoto Musashi
17e eeuwse Samurai
3. NBC3 ConsultancyBusiness Improvement Consultancy
Contact Strategy Management
Strategy Development and Implementation
Contact Center KPI Support
Process Improvement and Documentation
Customer Satisfaction Improvement
Channel Optimization
Start Up Consulting
Mentoring Services
Order to Cash Management
Order to Cash Strategies
Active Risk Management
Cash Collection Processes and Scripts
OtC KPI Support
4. NBC3 ConsultancyBusiness Improvement Consultancy
Middle Management Training
Time Management Tools and Methods
Effective Meetings
Hiring Talent
Coaching and Mentoring
Project Management for Operational Teams
Evaluation Cycles and Discussions
... You can find even more of our training programs on our
website.
Senior Management Facilitation
Meeting Facilitation
Company Presentations
Mentoring and Sparring
5. We like facts...
90% of executives said that the customer experience was very important or critical but …
only 11% consider themselves to be very disciplined in their approach to
customer experience.
Source: Forrester (http://www.forrester.com)
12% of contact centers don’t measure customer satisfaction and …
60% let their own CSR’s execute the measuring of customer satisfaction.
Source: Compare CRM (www.comparecrm.com)
A good customer experience is told to 8 other people but …
A bad customer experience is told to 22 other people.
Source: Return on Behavior Magazine
(www.returnonbehaviormagazine.com)
6. ...and visions.
I say to you today, my friends, that in spite of the difficulties
and frustrations of the moment, I still have a dream.
NBC3 Consultancy is committed to being the partner
of choice for it’s clients for all their contact
management related challenges. We guarantee to our
clients that we will support them to achieve an
excellent level of service at competitive costs and with
respect for the organisation’s identity and objectives.
NBC3 Mission Statement
7. We like to be Social...
Twitter: http://twitter.com/#!/NBC3Consultancy
Wordpress (English): http://nbc3international.wordpress.com/
Wordpress (Dutch): http://nbc3consultancy.wordpress.com/
Skype: skype:nbc3consultancy?call
Linked In: http://nl.linkedin.com/in/niekbosch
8. ... and Available !
So please contact us if you have any questions regarding our
services.
NBC3 Consultancy
Wethouder Hillenstraat 5
5913 RT Venlo
The Netherlands
Tel.: +31-(0)6-17861978
E-Mail: nbc3info@home.nl
