Rafidah binti Saman . 811593. Qn.8 & Qn 35.Question 8.What is Emotional Intelligence?What kind of personal competences arerequired to effectively and successfully use EIin a business context and in life in general?
Emotional Intelligence :DefinitionsEmotional Intelligence is defined as a learned capabilitythat results in outstanding performance.An "emotionally intelligent" person is able to know and to controlthe emotions of themselves, of other people and of entire groupsof people . Sometimes the term confuses people as they maythink that emotional intelligence is about emoting and being very"feelings" oriented. This is far from the truth.Emotional intelligence can be a powerful skill, enablingpeople to transform negative, stressful feelings. In doing so, theindividual is able to think more clearly in-the-moment, focus onthe task at hand and be more efficient and productive.
The personal competences which are required toeffectively and successfully use EmotionalIntelligence in a business context and in life ingeneral are :1. Self-awareness: It is the ability to focus attention on yourown emotional state in any situation, and being able toeffectively process this state and use what you know to betterinform your future actions. Say you are angry. A self-awareperson will not only know they are angry, but the cause of theanger, and will use this knowledge to decide his or her nextstep.2. Emotional awareness: Recognizing one’s emotions and theireffects. People with this competence know which emotionsthey are feeling and why do they feel so. They realize the linksbetween their feelings and what they think , do, and say. Theyalso recognize how their feelings affect their performance andthey have a guiding awareness of their values and goals.
3. Accurate Self-Assessment: Knowing one’s strengths and limits.People with this competence are aware of their strengths andweaknesses. They are reflective, learning from experience, open tocandid feedback, new perspectives, continuous learning, and self-development and they are able to show a sense of humor andperspective about themselves.4. Self Confidence: Sureness about one’s self-worth an capabilities.People with this competence areresent themselves with self-assurance.They can voice views that are unpopular and go out on a limb for whatis right and they are decisive, able to make sound decisions despiteuncertainties and pressures.5. Self-Regulation : Self-regulation allows you to select the particularemotion you wish to experience at a given moment, in a particularsituation. This process takes a lot of practice and a considerable amountof self-control, but mastering it will allow you to take ownership ofyour emotions, and free you from being anyone elses emotional victimbecause you and you along will manage your emotional reaction.
It needs to be noted, however, that self-regulation is more thanmerely "stuffing" or ignoring negative emotions. It is an activeprocess that takes considerable training and focus to accomplish.6. Self Control : Managing disruptive emotions and impulses.People with this competence manage their impulsive feelings anddistressing emotions well, stay composed, positive, and unflappableeven in trying moment and they can think clearly and stay focusedthough they are under pressure.7.Trustworthiness: Maintaining standards of honesty and integrity.People with this competence can act ethically and are above reproachbuild trust through their reliability and authenticity,admit their ownmistakes and confront unethical actions in others and they taketough, principled stands even if they are unpopular.
8.Conscientiousness: Taking responsibility for personal performance.People with this competence meet commitments and keep promises,hold themselves accountable for meeting their objectives. They arealso organized and careful in their work.9. Adaptability : Flexibility in handling change. People with thiscompetence are smoothly handle multiple demands, shifting priorities,and rapid change, adapt their responses and tactics to fit fluidcircumstances. They are also flexible in how they see events.10.Innovativeness: Being comfortable with and open to novel ideasand new information. People with this competence seek out fresh ideasfrom a wide variety of sources, entertain original solutions to problem,generate new ideas and take fresh perspectives and risks in theirthinking.11. Self-Motivation : This competence allows you to use youremotions to affect positive change in your life through dedicatedpursuit of your goals, no matter the obstacles in your way. This processrequires you to employ your emotions toward near-complete positivity,optimism, confidence and persistence. It is essential that you releasethe negative emotional reactions to achieve self-motivation.
12. Achievement Drive : Striving to improve or meet a standard ofexcellence. People with this competence are results-oriented, with a highdrive to meet their objectives and standards, set challenging goals andtake calculated risks. They pursue information to reduce uncertainty andfind ways to do better. They learn how to improve their performance too.13. Commitment : Aligning with the goals of the group or organization.People with this competence are readily make personal or groupsacrifices to meet a larger organizational goal, find a sense of purpose inthe larger mission,use the group’s core values in making decisions andclarifying choices and actively seek out opportunities to fulfill thegroup’s mission.14. Initiative : Readiness to act on opportunities. People with thiscompetence are ready to seize opportunities, pursue goals beyond what’srequired or expected of them, cut through red tape and bend the ruleswhen necessary to get the job done and mobilize others through unusual,enterprising efforts.
15. Optimism : Persistence in pursuing goals despite obstaclesand setbacks. People with this competence are persist in seekinggoals despite obstacles and setbacks. They operate from hope ofsuccess rather than fear of failure and they see setbacks as due tomanageable circumstance rather than a personal flaw
QUESTION 35The emotional competencies are thosethat enable us to put the IQ that we haveand the professional (technical) skills thatwe have effectively and successfully intouse in a business context and in life ingeneral. Given this scenario, describe thefollowing terms and what it means toyou: Emotional Self-Awareness Accurate Self-Assessment Self-Confidence
1. Emotional Self-Awareness: recognizing how ouremotions affect our performance. It is the abilityto recognize one’s emotions and their effects. It isthe ability to effectively read how we react to cuesin the environment and be aware of how one’semotions affect performance.Having this competence, I surely know whichemotions I’m feeling of and why do I feel so. Iwould be able to realize the links between myfeelings and what I think, do, and say. I also couldrecognize how my feelings affect myperformance. I will have a guiding awareness ofthe values and goals I want to achieve.
2. Accurate Self-Assessment: knowing one’sown inner resources, abilities and limits. It isbeing aware of one’s strengths and limitations. Itis based on the desire to receive feedback andnew perspectives about oneself and to bemotivated by continuous learning and self-development. It implies having the ability totarget areas for change.Having this competence, I will always aware ofmy strengths and weaknesses, I’ll be reflective,learning from experience, open to candidfeedback, new perspectives, continuous learning,and self-development and I will be able to show asense of humor and perspective about myself.
3. Self-Confidence: a strong sense of one’s self-worth and capabilities . It is a belief in one’s owncapability to accomplish a task and select aneffective approach to a task or problem. Thisincludes confidence in one’s ability as expressed inincreasingly challenging circumstances andconfidence in one’s decisions or opinion.Having this competence, I will be able topresent myself with self-assurance, I can voiceviews that are unpopular and go out on a limb forwhat is right. I will also decisive and able to makesound decisions despite uncertainties and pressures.