Sandra Nassif Natalie Wilson Phong DoanThis is a product of the Information Systems Department at the Bauer College of Business at the University of Houston
• John Kotter is a professor at Harvard Business School and a world-renowned change expert who has spent 30 years researching leadership.• He introduced his eight-step change process in his 1995 book, “Leading Change.”
1. Create Urgency2. Pull together the guiding team3. Create a change vision and strategy4. Communicate the Vision5. Remove Obstacles6. Create Short-term Wins7. Build on the Change8. Anchor the Changes in Corporate Culture
- Examine market and competitive realities - Everyone want change in order for it to successfully be implemented - Identify and discuss crises, potential crises or major opportunities - Develop a sense of urgency will let everyone know how important this change is
Assemble a group with enough power to lead the change effortEncourage the group to work as a team Get strong leaders to managing change
- A good leader is crucial to link and correlate the concepts to a unique vision that people can grasp and remember.- After a vision is formulated, strategically form a guide line to implement the vision.- In creating a vision, a leader should understand and determine the values that are central to the change.
- A leader should communicate the vision thoroughly to spark motivation and keep consistency in the changes.- Applying the vision exhaustingly emphasizes the vision. “walk the talk.” What you do is far more important and believable than what you say.- Use every communication and opportunity as an avenue to express this vision and simultaneously probe and be open about any concerns that the people have.
- Continually analyze and implement a structure for change. Get people involved so they are involve in the issue. This creates power and effectiveness and also helps identify obstacles.- Creating change leaders whose main goals are to deliver change. Also recognize and reward people whom are making the effort to make the change happen.- Empowerment connects people with the issue making them more effective and powerful.
-Plan for visible performance improvements-Create those improvements-Recognize and reward employees involved in the improvements
- Hire, promote, and develop employees who can implement the vision - Reinvigorate the process with new projects, themes, and change agents - The consequences of letting up can be very dangerous.- A leader of a project should never let up before the job is done because critical momentum can be lost and so with regression.
Articulate the connections between the new behaviors and organizational success Develop the means to ensure leadership development and successionRoots are the most important aspect of a project to remain firmly planted in the culture Culture is composed of norms of behavior and shared values.