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Introduction to organizational behaviour
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Introduction to organizational behaviour



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  • 1. 1 Introduction to Organizational Behaviour 1.
  • 2. 2 Four Seasons and OB Four Seasons Hotels and Resorts has leveraged the power of organizational behaviour to become one of the world’s top luxury hotels as well as one of the best places to work.
  • 3. 3 What are Organizations? Groups of people who work interdependently toward some purpose – Structured patterns of interaction – Coordinated tasks – Work toward some purpose M. Tama, National Post
  • 4. 4 OrganizationalOrganizational BehaviourBehaviour ResearchResearch UnderstandUnderstand organizationalorganizational eventsevents InfluenceInfluence organizationalorganizational eventsevents Why Study Organizational Behaviour? PredictPredict organizationalorganizational eventsevents
  • 5. 5 What is Organizational Behavior? • Organizing (verb) – create order for some purpose – Establish a purpose or goal – Separate things into categories – Break down processes – Example: build a wall • Organize people and materials • Input -> throughput-> Output
  • 6. 6 What is Organizational Behavior? • Organization (noun) – In the process of organizing, you create an organization. – Collectivity of people organized (ordered) to accomplish something, achieve a purpose – Organizations look “solid” but are “fluid”, changing
  • 7. 7 What is Organizational Behavior? • Organizational Behavior is the study of – how people behave in organizations (descriptive) – how to improve behavior to accomplish organizational goals (normative) • OB draws on many disciplines - sociology, psychology, anthropology, political science
  • 8. 8 Why study Organizational Behavior? • We spend most of our waking life in organizations. • We need to understand – how and why organizations function, and – how and why we personally act in organizations
  • 9. Why study Organizational Behavior? 9
  • 10. 10 Trends: Globalization • Economic, social, and cultural connectivity with people in other parts of the world • Globalization effects on organizations: – New organizational structures – Different forms of communication – Greater workforce diversity – More competitive pressures and demands on employees
  • 11. 11 Trends: Information Technology • Re-designs jobs • Knowledge management • Telework • Virtual Teams
  • 12. 12 Trends: Workplace Diversity • Primary and secondary diversity • More women in workforce and professions • Different needs of Gen-X/ Gen-Y and baby-boomers • Diversity has advantages, but firms need to adjust
  • 13. 13 Trends: Employment Relationship • Employability – “New deal” employment relationship – Continuously learn new skills • Contingent work – No contract for long-term employment – Minimum hours of work vary
  • 14. 14 Employability vs. Job Security Job SecurityJob Security • Lifetime job securityLifetime job security • Job are permanentJob are permanent • Company managesCompany manages careercareer • Low emphasis on skillLow emphasis on skill developmentdevelopment EmployabilityEmployability • Limited job securityLimited job security • Jobs are temporaryJobs are temporary • Career self-Career self- managementmanagement • High emphasis onHigh emphasis on skill developmentskill development
  • 15. 15 Trends: Workplace Values & Ethics • Values – Guide our decisions and actions • Ethics – The study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad