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8th Annual CUNY IT Presentation "to Build a 21st Century Website for Today’s Higher Education Market"
 

8th Annual CUNY IT Presentation "to Build a 21st Century Website for Today’s Higher Education Market"

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This presentation shows how Queens College completed a BHAG. Although, the website is 1.0 and much work is still needed, the college for the first time has a content management system that allows the ...

This presentation shows how Queens College completed a BHAG. Although, the website is 1.0 and much work is still needed, the college for the first time has a content management system that allows the website to be updated by non-technical staff.

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8th Annual CUNY IT Presentation "to Build a 21st Century Website for Today’s Higher Education Market" 8th Annual CUNY IT Presentation "to Build a 21st Century Website for Today’s Higher Education Market" Presentation Transcript

  • Using Microsoft SharePoint
    to Build a 21st Century Website for Today’s Higher Education Market
    Naveed Husain
    Chief Information Officer
    Steven Whalen
    Director of Marketing
    Tony Ko
    SharePoint Administrator
  • History of the QC Website
    • Old department sites were inconsistent in look and feel
    • Centralized upkeep of website became overwhelming for a single office to manage
    • QC branding needed to increase, with a focus on online presence, as more and more prospective students and parents look online for college research material
  • Building Partnerships
    • IT & Communications have to collaborate through the development of the new system that would provide the tools for creating a decentralized website with a centralized look and feel
    • The project requires hiring and working with multiple vendors to design the look and feel, build the infrastructure, create content templates, and migrate content
  • SharePoint Implementation
    • What is SharePoint?
    • A web-based technology platform that allows a community of end-users to easily build portals, sites, and applications that focus around collaboration, enterprise search, content management, electronic business forms, and business intelligence…(programming not required!).
  • SharePoint Implementation (continued)
    • Why SharePoint? Simplicity; Complexity; Flexibility
    • Simple to use, ability to be complex, flexible to fit our needs
    • Intranet/Internet – methodology to move paper process online
    • Use of all media in the site (Flash, video, music, streaming, photo slideshows)
    • Approval process for Internet; no approval for Intranet
    • Repository of project documents
    • Ongoing changes and weekly meetings between IT and Communications
  • SharePoint Implementation (continued)
    • QC SharePoint Infrastructure
  • SharePoint Implementation (continued)
    • Content Editor’s Forum
  • QC’s SharePoint Rollout
    • Vendor developed automated script for content mapping and migration
    • Training classes provided for Content Editors to learn about the technology and the process for editing content
    • Unique Monthly Visitors
    • Legacy site: 112,957
    • SharePoint site: 185,333
    • Newly organized and branded website created a 64% increase in website traffic
    • Release methodology (group features and functionality into major and minor versions for release)
  • Best Practices
    • Technology Best Practices
    • Infrastructure
    • Security
    • Risk Assessment (MOSSRAP)
    • Non-Technology Best Practices
    • Be very clear on what you want at the beginning
    • Ensure design & technology expectations are the same
    • Track requests & feedbacks
    • SLAs amongst departments
    DO’s
  • Lessons Learned
    • Too many vendors
    • Design vendor didn’t understand SharePoint
    • Difficulty in procurement process
    • New lexicon was not established early on
    • User Acceptance Test was skipped
    • Should include all content editors in UAT and feedback
    • Do not forget about user and audience input
    DON’Ts
  • Special Thanks
    Queens College
    • Sue Henderson -
    VP for Institutional Advancement / Executive Sponsor
    • Office of Communications
    • Maria Terrone – Assistant VP for Communications
    • Steven Whalen – Director of Marketing
    • Adrian Partridge – Graphics Designer and Administrator
    • John Cassidy – Director of Editorial Services
    • Leslie Jay – Web Writer / Editor
    • Office of Converging Technologies
    • Naveed Husain – Chief Information Officer
    • Lisa Tsay – Project Manager
    • Tony Ko– Technical Project Manager
    • Enterprise Application Services Group
    • Network Services Group
    • Training Group
    • Faculty & College at large
    Vendors
  • Q & A