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Jr sthesispresentation

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Thesis presentation from Psychology Department of Harvard College by Nick Navarro.

Thesis presentation from Psychology Department of Harvard College by Nick Navarro.

Published in: Business, Technology

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  • 1. Nicholas Navarro Harvard College Psychology Thesis Advisor: Richard Hackman
  • 2.  
  • 3.  
  • 4.  
  • 5.  
  • 6.  
  • 7.
    • Individualistic Culture
    • Directly Confronts Conflict
    • Collectivist Culture
    • Avoids Addressing Conflict
    Kirkbride et al., 1991; Weldon et al., 1998
  • 8.
    • Do virtual team members from Eastern and Western cultures deal with conflict differently?
    • How do Eastern and Western members of virtual teams differ in their perceptions of their teammates’ approach to conflict?
    • Are virtual team members’ perceptions of their teammates’ approach to conflict associated with their own conflict management strategy?
  • 9.
    • All participants received instructions explaining their participation on a global marketing team and a balance sheet, which outlines revenue, cost and profit numbers..
    • Participants received an email that invites either cooperative or competitive conflict management from a foreign teammate (either from China or the United States).
    • All emails had conflicting profit and revenue numbers that did not align with the numbers on the balance sheet.
    • All participants wrote a response email, and clarified the incorrect numbers.
    • 5. All participants completed a questionnaire.
  • 10.  
  • 11.
    • Do virtual team members from Eastern and Western cultures deal with conflict differently?
  • 12.
    • How do Eastern and Western members of virtual teams differ in their perceptions of their teammates’ approach to conflict?
  • 13.
    • Are virtual team members’ perceptions of their teammates’ approach to conflict associated with their own conflict management strategy?
  • 14.
    • Culture influenced how teammates perceive each other in competitive situations, with Chinese participants perceiving the teammate as significantly more cooperative than did United States participants.
    • All participants in this study maintained a reciprocal approach to conflict management regardless of cultural background.
    • These results demonstrate that some common cultural tendencies, such as avoiding conflict, do not always uphold in virtual communication, such as email.
    • There may be some benefit in virtual collaboration, as communicating via email can reduce cultural differences in approaches to conflict.
  • 15.
    • Virtual teammates can inspire cooperative conflict management by first initiating cooperative interaction via email with statements such as
      • “ Your ideas and perspectives are very valuable to me, and I always appreciate hearing your feedback and criticism.”
      • “ We can only succeed or fail together”
      • “ I want to let you know that I am always willing to work in order for both of us to be successful”
      • “ Whenever there is a problem, we will work through it together as Fly High Chocolate can only be successful or fail together.”
        • Cooperative conflict management has been associated with higher team performance and an enhanced sense of team competence (Alper, Tjosvold, & Law, 2000)
  • 16.  
  • 17.
    • Alper, S., Tjosvold, D., & Law, K. (2000). Conflict management, efficacy, and performance in organizational teams. Personnel Psychology , 53 , 625-642.
    • Chiu, Y. (2009). Facilitating Asian students' critical thinking in online discussions. British Journal of Educational Technology , 40 , 42-57.
    • Doucet, L., Jehn, K., Weldon, E., Chen, X., & Wang, Z. (2009). Cross-cultural differences in conflict management: An inductive study of Chinese and American managers.
    • International Journal of Conflict Management , 20 , 355-376.
    • Jehn, K., & Mannix, E. (2001, April). The Dynamic Nature of Conflict: A Longitudinal Study of Intragroup Conflict and Group Performance. Academy of Management
    • Journal , 44 , 238-251.
    • Westwood, R., Tang, S., & Kirkbride, P. (1992). Chinese conflict behavior: Cultural antecedents and behavioral consequences…. Organization Development Journal , 10 , 13-19.
  • 18.