1. Sales & Marketing Strategy
Consideration before setting your strategy
• Categorize hotel and resort
• Positioning of the hotel and resort
• Market segmentation
• Market Mix
• Market Trend
• Location and accessibility
• Sales & Marketing budget
• Working Team
Friday, 17 June 2011
2. From the Visit Thailand years till now
Nature of Business
Past Present
1) Loyalty customer Loyalty but eager to try
some new
product
2) Rely on Brand Image Looking for something new
3) Price is not a concerned More price conscious
4) Booking channel (TA) More direct booking and OTA
5) 2-3 destinations in Thailand Thailand + Indochina
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3. From the Visit Thailand years till now
MICE
Past Present
1) Popular and preferred Long Haul Short Haul and Domestic,
destination Caribbean, Maxico, Europe
2) BKK – Riverside only River and city center
3) Accommodation – Luxury Luxury & affordable
4) BKK+Chiangmai or Bangkok+Phuket BKK + Indochina
5) Set budget for real incentive Reasonable Budget
6) Special arrangement & Program Special arrangement & Program
with less budget
7) Special Event & Venue Special Event & Venue with less
budget
8) Theme Party Simply the
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4. From the Visit Thailand years till now
Corporate
Past Present
1) Brand Loyalty Brand Loyalty but depends on
company policy
2) Prefer riverside location Prefer city location and near by
office
3) No reward for booker Incentive program
4) Recognition program is the option Recognition program is crucial
5) Pay as per hotel category Looking for the best deal
6) Booking channel Booking Chanel - OTA
(Booker & Secretary) (AMEX, CWG)
7) Word of mouth Trip
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5. From the Visit Thailand years till now
FIT and Group Leisure
Past Present
1) Pay as per hotel category Looking for value for money
(4 and 5 star hotels are preferred) (3 and 4 star hotels)
2) Popular and preferred Long Haul Short Haul and Domestic,
destination Caribbean, Maxico, Europe
3) BKK - Prefer riverside location Depends on budget
4) Luxury program Less luxury, more adventure
5) Cruise line is popular, Still popular and have more
majority stay at 5 star hotels choice of hotels
6) Spending money in hotel Spending money in hotel
(Restaurant, Laundry, gift shop etc)
7) Booking channel Booking Channel
(Travel Agent) Direct with hotel website or OTA
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6. Target Group
SALES = > Wholesalers
Tour Operators
Incentive House
MARKETING = > Tourists
Maintain good relationship and communicated with both
MIDDLE MAN and END USER
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7. Target Group
Communication channel has been changed for the past 10 – 15 years
Advertising : Newspaper (Less)
Magazine (Less)
Trade show and Road Shows (Less)
Sales call (Less)
Special Event (More or less the same)
Website & E Commerce (More and More)
Social network on line (More and More)
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8. Market Trend
What are they looking for
- Unique Experience
- Safe Destination
- Good Value for Money – Best Deal
- Accessibility with good infrastructure
- Easy and convenient to book and buy
Friday, 17 June 2011