Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




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Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




                        Effectiveness and Efficien...
Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




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Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




               Identifiable Functions in the Manag...
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                    Manager is …

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                                      Skills Neede...
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Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




                            Management Skills and ...
Universitas Multimedia Nusantara (UMN)           www.unimedia.ac.id




                                     How The Manag...
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                                            Reward...
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wwek 1 Introduction to management

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  • Bu, ini Wendy ILKOM A 08. Slide-ny cmn 1 y Bu?
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  • Dear rekan-rekan mahasiswa,

    Selamat datang di ruang kelas virtual matakuliah MANAGEMENT (2 SKS). Anda tentu saja diperkenankan belajar bersama dan mendownload materi pembelajaran ini. Ketika akan mendownload, silahkan pergunakan ID berikut:

    user: unimedia.class
    e-mail address: unimedia.class@yahoo.com
    password: student

    cheers,

    Anna.
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wwek 1 Introduction to management

  1. 1. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Week 1 Content : Introduction to management What is & management ? organization Who are managers ? What is an organization ? Why study Gading Serpong, February 2009 management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  2. 2. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id What is Management ? Management is … Content : The process of coordinating and overseeing work activities of others What is so that they are completed efficiently and effectively management ? with and through other people (Robbins, Management) Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  3. 3. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Key Aspects of the Management Process Content : What is management ? Source: Kreitner, Management. Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  4. 4. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Effectiveness and Efficiency in Management Content : Doing Doing things the right right things What is management ? Source: Robbins, Management. Exhibit 1.2 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  5. 5. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Balancing Effectiveness and Efficiency Content : What is management ? Source: Kreitner, Management. Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  6. 6. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Identifiable Functions in the Management Process Content : What is management ? Source: Kreitner, Management. Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  7. 7. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Who are Managers ? Content : What is management ? Who are managers ? What is an organization ? Source: image by www.fotosearch.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  8. 8. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Manager is … Someone who works with and through other Content : people by coordinating and integrating their work activities in order to accomplish organizational goals. What is management ? (Robbins, Management) Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  9. 9. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Managerial Levels Content : What is management ? Who are managers ? What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  10. 10. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Classifying Managers First-line Managers Content : – Are at the lowest level of management and manage the work of non-managerial employees. Middle Managers What is – Manage the work of first-line managers. management ? Who are Top Managers managers ? – Are responsible for making organization-wide What is decisions and establishing plans and goals that affect an organization ? the entire organization. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  11. 11. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Management Functions Content : What is management ? Who are managers ? What is an organization ? Source: Robbins, Management. Why study management ? Exhibit 1.3 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  12. 12. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Mintzberg’s Managerial Roles (a) Content : What is Interpersonal management ? roles Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 Why study (October 1971): B97-B110. management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  13. 13. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Mintzberg’s Managerial Roles (b) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 (October 1971): B97-B110. Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  14. 14. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Mintzberg’s Managerial Roles (c) Content : What is management ? Who are managers ? What is an organization ? Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 Why study (October 1971): B97-B110. management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  15. 15. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Skills Needed at Different Management Levels Content : What is management ? Who are managers ? Source: Robbins, Management. What is an organization ? Research by Robert L. Katz found that managers need 3 essential skills/competencies: Why study – Conceptual skills management ? – Human skills – Technical skills Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  16. 16. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Skill Approach Technical skills Content : – Knowledge and proficiency in a specific field Human skills – The ability to work well with other people What is management ? Conceptual skills Who are – The ability to think and conceptualize about abstract managers ? and complex situations concerning the organization What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  17. 17. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Conceptual Skills • Using information to solve business problems Content : • Identifying of opportunities for innovation • Recognizing problem areas and implementing solutions • Selecting critical information from masses of data What is management ? • Understanding of business uses of technology Who are managers ? • Understanding of organization’s business model What is an organization ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Why study management ? Exhibit 1.6a Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  18. 18. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Communication Skills • Ability to transform ideas into words and actions Content : • Credibility among colleagues, peers, and subordinates • Listening and asking questions • Presentation skills; spoken format What is • Presentation skills; written and/or graphic formats management ? Who are managers ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on What is AMA Web site (www.ama.org), October 30, 2002. an organization ? Why study management ? Exhibit 1.6b Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  19. 19. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Effectiveness Skills • Contributing to corporate mission/departmental objectives Content : • Customer focus • Multitasking: working at multiple tasks in parallel • Negotiating skills • Project management What is • Reviewing operations and implementing improvements management ? • Setting and maintaining performance standards internally and Who are externally managers ? • Setting priorities for attention and activity What is an organization ? • Time management Why study management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site (www.ama.org), October 30, 2002. Exhibit 1.6c Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  20. 20. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Interpersonal Skills • Coaching and mentoring skills Content : • Diversity skills: working with diverse people and cultures • Networking within the organization • Networking outside the organization What is • Working in teams; cooperation and commitment management ? Who are managers ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on What is AMA Web site (www.ama.org), October 30, 2002. an organization ? Why study management ? Exhibit 1.6d Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  21. 21. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Management Skills and Management Function Matrix Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins, Management. Exhibit 1.7 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  22. 22. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id How The Manager’s Job is Changing The Increasing Importance of Customers Content : – Customers: the reason that organizations exist • Managing customer relationships is the responsibility of all managers and employees. What is • Consistent high quality customer service is essential management ? for survival. Who are Innovation managers ? – Doing things differently, exploring new territory, and What is an organization ? taking risks • Managers should encourage employees to be Why study management ? aware of and act on opportunities for innovation. Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  23. 23. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Changes Impacting the Manager’s Job Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: Robbins, Management. Exhibit 1.8 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  24. 24. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id What is an Organization? An Organization defined Content : – A deliberate arrangement of people to accomplish some specific purpose What is Common Characteristics of Organizations management ? – Have a distinct purpose (goal) Who are – Composed of people managers ? – Have a deliberate structure What is an organization ? Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  25. 25. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Characteristics of Organizations Content : What is management ? Who are managers ? What is an organization ? Source: Robbins, Management. Why study management ? Exhibit 1.9 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  26. 26. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id The Changing Organization Content : What is management ? Who are managers ? What is an organization ? Source: Robbins, Management. Why study management ? Exhibit 1.10 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  27. 27. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Why study management ? Content : What is management ? Who are managers ? What is an organization ? Why study management ? Source: image by www.fotosearch.com Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  28. 28. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Why Study Management? The Value of Studying Management Content : – The universality of management • Good management is needed in all organizations. – The reality of work What is management ? • Employees either manage or are managed. Who are – Rewards and challenges of being a manager managers ? • Management offers challenging, exciting and creative What is an organization ? opportunities for meaningful and fulfilling work. Why study • Successful managers receive significant monetary rewards for management ? their efforts. Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  29. 29. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Universal Need for Management Content : What is management ? Who are managers ? What is an organization ? Why study Source: Robbins, Management. management ? Exhibit 1.11 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  30. 30. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Rewards and Challenges of Being A Manager Content : What is management ? Who are managers ? What is an organization ? Why study Source: Robbins, Management. management ? Exhibit 1.12 Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  31. 31. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id References : Stephen P. Robbins and Mary Coulter, Management, 9th ed. • Content : • Angelo Kinicki, Brillian K. Williams, Management: A practical introduction, 3rd ed. • Kreitner, Management. Richard L. Daft, Management, 9th ed. • What is management ? • Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18 (October 1971). Who are managers ? • American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on AMA Web site What is (www.ama.org), October 30, 2002. an organization ? • Image by: www.fotosearch.com Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
  32. 32. Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id Content : Download : www.natriumz.wordpress.com What is management ? Who are managers ? What is an organization ? thank you Why study management ? Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id
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