Effective Case Management


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This webinar will focus on effective case management in a residential setting. It will look at how to assess the needs of the client, understanding your own personal strengths and limitations, to building rapport with clients. It will talk about working on a seamless transition from childhood to adulthood and creatiing effective community ties.

Facilitators: Bill Thompson, Residential Case Manager and Y-NOW Case Manager, YMCA Safe Place Services. Stacy Meadows, Street Outreach Case Manager, YMCA Safe Place Services, Louisville, KY

Published in: Business, Health & Medicine
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Effective Case Management

  1. 1. EFFECTIVE CASE MANAGEMENT Stacy Meadows - YMCA Safe Place Street Outreach CM Bill Thompson – YMCA Safe Place Shelter House CM
  2. 2. Who we are / Who we serve Bill  9 years of case management.  Kentuckiana Childcare Coalition, Youth Service Center Boards  Works residentially with 12-17 year olds Stacy  8 years of case management experience  Kentuckiana Childcare Coalition, Independent Living Coalition, Human Trafficking Task Force  Works street outreach youth 18-22
  3. 3. Agency Assessment Who do you serve?  Ages  Cultural needs  Socioeconomic concerns  Developmental Issues  Behavioral characteristics  Previous history with systems  Families? Individuals?
  4. 4. Agency Assessment  What do you provide? (Know what you are good at)  Strengths/Needs Counseling 1:1 interactions life skills volunteering tutoring hygiene mediation court support agency referrals medical computer access transitional housing survival items accessibility transportation shelter job placement goal setting mentoring advocacy safety activities leadership opportunities networking with other youth
  5. 5. Agency Assessment  Our Safe Place Pledge: “To accept, affirm, and advocate for teens and families in crisis through programs that empower them to reach their full potential in spirit, mind and body”
  6. 6. Agency Assessment  How do you want to be perceived/How do you market  By Clients?  By Other Agencies?  By the community?
  7. 7. Client Assessment  What are there needs?  How do you determine this? What is your intake process?  Is your assessment/case management flexible?
  8. 8. Client Assessment  What is appropriate for their development/situation? (don’t be a cookie cutter case manager)  What do THEY WANT for themselves?  What keeps them from having it now?  Is the goal realistic/attainable?  What is the clients buy-in? How can a case plan foster ownership & self worth?
  9. 9. Community Assessment (How to keep your finger on the pulse of what is available in your community)  Making others aware of what you do…  Agency fliers  Social Media
  10. 10. Community Assessment (How to keep your finger on the pulse of what is available in your community)  Networking events – Community boards, training, insuring your presence and informational fairs.
  11. 11. Community Assessment (Keeping up with what others are doing)  Storing Information  Develop a database
  12. 12. Community Assessment (Keeping up with what others are doing)  Social Media
  13. 13. Community Assessment (Collaborative Partnerships)  Proactive case management (Human Trafficking)  Time appropriate referrals… Move at a good pace… Follow through… Do whatever it takes…
  14. 14. Community Assessment (Understand the difference between case management and service provision)  Facilitation –Mediations/Family Team Meetings  Advocacy – Being a voice at the table. Hearing everyone’s perspective  Navigating unfamiliar systems… Know the game.
  15. 15. Contact us with any questions: Stacy Meadows (502) 635-4402 smeadows@ymcalouisville.org Bill Thompson (502) 635-4397 bthompson@ymcalouisville.org
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