Ian Crabtree


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Food Service Partnership 16th June 2008

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Ian Crabtree

  1. 1. Making Local Food a Reality – A Food Service View Ian Crabtree Managing Partner
  2. 2. ‘ Leading solution-provider of knowledge, insight and strategic advice across all sectors of the Food Service Market.’ Who is The Foodservice Partnership?
  3. 3. Research Project Management Delivery Networks & Insight Innovative Product / Concept Development Strategy A unique mix of skills Performance Improvement Operations Supply Chain Marketing
  4. 4. By both problem solving and providing proactive solutions aimed at increasing our clients’ revenue streams and profitability. How do we operate?
  5. 5. <ul><li>4th largest UK market </li></ul><ul><li>£26bn Sales </li></ul><ul><li>£9bn Purchases </li></ul><ul><li>270,000 outlets </li></ul><ul><li>10m meals pa </li></ul><ul><li>35% of the food £ </li></ul><ul><li>… and it’s Growing at 15% pa </li></ul>Market Overview
  6. 6. Market Overview <ul><li>Fragmented </li></ul><ul><li>Difficult to Measure </li></ul><ul><li>Dynamic & Inert </li></ul><ul><li>Lack of bespoke insight </li></ul><ul><li>Disciplines and Controls </li></ul><ul><li>‘ Big 3’ rule does not apply </li></ul><ul><li>… and it always imitates Retail! </li></ul>
  7. 7. <ul><li>Buyer, Kitchen, Finance, Marketing, Training, Production, HR, Sales … ! </li></ul><ul><li>Food is Secondary to Core </li></ul><ul><li>Lack of Research / Resources </li></ul><ul><li>Full of Contradictions </li></ul><ul><li>Nature of Supplier Relationships </li></ul><ul><li>… it is NOT an extension of Retail! </li></ul>Food Service Characteristics
  8. 8. Scope of Foodservice Convenience / Specialist Cafes & Coffee Shops & Bakers Events and Function Catering Leisure & Pleasure Public Sector Catering Business & Industry Staff Feeding Business Office Service Industries Industry Manufacturing Offshore Education State Schools Nursery Primary Secondary Special Private Schools Private Boarding Private Day Further Education Universities Colleges (incl. Local Authorities) NHS Hospitals Private Hospitals Care Providers High Dependency Care Low Dependency Care Prisons Armed Forces Welfare Offices Police stations Fire stations Accomm- odation Hotel (excl. Budget Travel) Guest House B&B Holiday Camps Caravan Parks Pubs Bars Clubs Pubs National Brewery Regional Brewery Nat. Independent Reg. Independent Freehouse Tenanted or Managed Wine Bars Night Clubs Hotel Restaurants Pub Restaurants Fine Dining Different Origin Rest. Quick Service Restaurants Sports Spectator Stadia / Arena Football Rugby Racecourses Athletics Greyhound Other Participating Sports & Leisure Centres Health/Fitness Clubs Swimming Pools Sports Clubs - by type Entertainment & Leisure Daily Visitor attractions Museums Galleries Stately Homes & Gardens Theme Parks Zoos / Wildlife Parks Water Parks Ice Rinks Exhibition Centres Other Tourist Attractions Leisure Cinemas Theatres Bingo Halls Venues Casinos Bowling In Store Supermarkets High St Retailers Dept. Store Food Courts Shopping Mall Retail Park Outlet Village On-Street (incl. Furniture/Kiosks) Branded Chains Coffee shops Tea Rooms Bakers Roadside Cafes Sandwich Shops Soup Bars Outside caterers Events Functions Party OUT OF HOME Airlines (on-board - CPU’s) Airport termini Coach Operators Coach termini Ferry Operators Ferry termini Port Operators Rail Operators Rail stations Underground Stations Motorway Services Ship stores & chandlers Budget Travel Hotels Travel Catering Convenience - Symbols - Forecourts - CTN’s/Independent Specialists - Off Licences - Healthstores - Kiosks - Garden Centres Healthcare Catering Restaurants Retail Outlets Local Authority Canteens Civic Centres Government Canteens
  9. 9. <ul><li>Profit Sector </li></ul><ul><li>175,000 outlets </li></ul><ul><ul><ul><ul><ul><li>£22bn Sales </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>£6.15bn Purchases </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Pubs </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Hotels </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Restaurants </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>QSRs </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Leisure </li></ul></ul></ul></ul></ul>Market Sectors - Profit
  10. 10. <ul><li>Cost Sector </li></ul><ul><li>90,000 outlets </li></ul><ul><li>£2.5 – 4bn Sales </li></ul><ul><li>£2.75bn Purchases </li></ul><ul><li>Business & Industry </li></ul><ul><li>MOD </li></ul><ul><li>Education </li></ul><ul><li>Local Authorities </li></ul><ul><li>Healthcare </li></ul>Market Sector - Cost
  11. 11. <ul><li>Time </li></ul><ul><li>Convenience </li></ul><ul><li>Provenance </li></ul><ul><li>Indulgence…. and HEALTH </li></ul><ul><li>Price </li></ul>The Food Service Market - Trends
  12. 12. <ul><li>Market understanding is limited </li></ul><ul><li>Complex market - fragmented sectors & sub-sectors </li></ul><ul><li>Data is poor, often adapted to suit user / company needs </li></ul><ul><li>Clouded by Organic, Health, Fairtrade, Local </li></ul><ul><li>Provenance, Recyclable </li></ul>The Food Service Market - Considerations
  13. 13. <ul><li>Who will pay? </li></ul><ul><li>Business needs overide consumer needs </li></ul><ul><li>Key decision considerations </li></ul><ul><li>Availability, continuity of supply, quality, price, cost </li></ul>The Food Service Market - Considerations
  14. 14. Downturn Effect – a lesson from the past! 1990 Wrapped in cling film Hand written label Unappetising 20% of lunch time sales 1993 Wrapped in Plastic Cassettes Printed labels Great Products 40% of lunch time sales