OCS Introduction for Learning Gateway Conference 2009

Unified Communication for the Learning Gateway
Nathan Winters

About the Speaker….
Nathan Winters, Exchange MVP,
Lead Consultant - Dimension Data
http://www.mmmug.co.uk/blogs/nweb
Email: nathan@clarinathan.co.uk
Twitter: @nathanwinters
Founder of MMMUG (UK Exchange UG), Articles published on MSExchange.org, Windows IT Pro magazine, Contributor to Sybex Exchange 2007 book with Jim McBee.

Unified Communications
What is Unified Communications

Web- A/V
Conferencing
PC
PDA
InstantMessaging
Telephony
Any device
Any application
Exchange
Presence
Identity
Any location
SharePoint
At your desk
Mobile
At home
Mobile
Telephone
What is Unified Communications ?

What is Unified Communications?

How Unified Communications work

What is Unified Communications?

Unified Communications Technology

Presence and IM
Conferencing
Voice (Unified Messaging, Enhanced VoIP)
E-mail and Calendar
Identity
Microsoft UC Stack

OCS 2007 R2 Architecture
UC endpoints
Public IM Clouds
ArchivingServer
DMZ
WindowsLive
AOL
OCS 2007 R2 Pool
Data
Audio/Video
Yahoo
Workloads:

IM/Presence
Conferencing
Voice
UCAS Applications
Apps sharing
Web Components

SIP
Active Directory
Remote
Users
Backend
SQL server
Front-End
Server(s)
Edge
Servers
CommunicatorWeb Access
Advanced
Media GW
Group Chat
Exchange
2007 Server UM
Federated
Businesses
(Mediation
Server)
Voicemail
Monitoring Server
PSTN

Clients and Devices for OCS 2007
Office Communicator 2007
Office Live Meeting 2007 client
Conferencing Add-in for Microsoft Office Outlook
RoundTable
Office Communicator Web Access
Office Communicator Mobile
Office Communicator phone experience
PC peripheral devices

Video (inc High Definition)
LiveMeeting Web Conferencing
Augmented by Voice & Video
Support for VGA and HD for peer-to-peer video on capable PCs
Interop with select Polycom and Tandberg videoconferencing endpoints
Resolution setting can be configured by either IT or users

Integrated Communication Tools
High quality of experience
Call from your applications
High voice/video quality
Rich call management
Intuitive user interface
Intelligent call routing
Integrated with IM and video

Presence Everywhere
Presence sprinkled everywhere in Outlook
SharePoint integration
Contextual entry points

Voice Capabilities
Party-to-partyvoice callsacross firewallsand to/fromPSTN/PBX
Rich presenceaware inboundrouting,integration withExchange UM
Smart outboundrouting and PBXdial-plan integration
Voice features atyour fingertips inthe best client,Microsoft Office Communicator 2007
Continuity ofexperience acrossmultiple devices
Centralized Administration,per-call signaling and media statistics
People-centric, presence enabled, multi-modal communications experience

Communicator Attendant Call management application for team assistants
Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

DelegationCall management by assistants on behalf of executives
Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive

Cross Platform Desktop SharingCommunicator based sharing of desktop programs
Collaborating users can share their desktop programs across different platforms
* Communicator Web Access

Communicator MobileMobile clients for IM/Presence
Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM
* Communicator Mobile for Java available with OCS 2007 R2
* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2

Group ChatPersistent topic based conversations
Teams can collaborate with each other by participating in topic based discussions that persist over time

Communicator Web AccessHTML-based IM, presence, & desktop sharing
Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

Dial-In ConferencingOn premise audio conferencing bridge
Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users

Response GroupUser configurable call treatment, queuing & routing
Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Single Number ReachSingle number for reaching and identifying end users
IT administrators can consolidate telephony and cellular call records for compliance and billing purposes

SIP TrunkingDirect connectivity to the PSTN using SIP
Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways
Office Communicator
ITSP: Access to PSTN and
Mobile Phone Networks
Mediation
Server
OCS 2007 R2
IM, Presence, AudioVideo, Conferencing
SIP

Monitoring Server Enhancements Call records and voice/video quality attributes
IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)

Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications
UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes
Key Features
High volume outbound notifications and alerts
Outbound Automated Agentsvia chat or the phone
Role Agents

Contextual Collaboration Extensibility Communicate with context from within any desktop application
Key Features
Build “Rich Presence” into any application
Power up “Click to Communicate”
Display communications context in LOB applications
Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples

Place Demo Title Here
A brief look at OCS 2007 R2 in the flesh!

S + S = The Future???

SOFTWARE

Best of both worlds
User managed
Deployment choices

SERVICES

Extending tools and platform to cloud
Experience across multiple devices
Existing software skills applied to the cloud

Microsoft Online Services
Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners
Microsoft Online Services --- Business Productivity Online Suite

Outlook Live – Exchange Labs
Currently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspx
Nearly 7 million mailboxes
Ability to have on premise and off premise mailboxes co-exist (Faculty and Students)
Pull mail from existing online accounts

It is Exchange 14!
Yes that is right......
Outlook Live running more than 7 million mailboxes in production since 2007 is
Exchange 2010

Exchange 2010

Server Roles
Exchange 2010
Exchange 2010
Edge Server
Intranet
DMZ
Windows Server
Exchange 2010
Windows Server
Client
Access
HubTransport
Exchange 2010
Edge Transport
Unified
Messaging
Mailbox

Exchange UM Solution Exchange UM Vision
Extend the Exchange vision by bringing new and valuable content into the inbox (voicemail/fax)
Simplify life and reduce costs for the administrator by consolidating infrastructure and training
Increase the client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox

Manage Inbox Overload
Organize and Navigate with Ease Using Enhanced Conversation View and Filtering
Conversation View
Filtering
Ignore

Collaborate Effectively
A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms
Desktop
Web
Mobile
39

Enhance Voice Mail
Quickly Triage and Take Action on Messages with Voice Mail Preview
Audio Playback
Text Preview of Voice Mail
Contextual Contact Actions
40

Enhance Voice Mail
Create Customized Voice Mail Menus with Personal Auto Attendant
Managing Auto Attendants
Defining a Personalized Voice Mail Menu
41

Simplify Administration
Empower Specialist Users to Perform Specific Tasks with Role-based Administration
Monitoring
Help Desk Staff
Users
Conduct Mailbox Searches for eDiscovery
Track Messages & Create Distribution groups
Manage Mailbox Quotas
42

Manage Inbox Overload
Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips
Remove Extra Steps and E-Mail
Limit Accidental E-Mail
Reduce Non-Delivery Reports
43

Collaborate Effectively
Ease Collaboration by Federating Calendar Details with External Business Partners
44

Deliver Deployment Flexibility
Greater Range of Storage Options Through Performance Enhancements
Direct Attached w/ SATA Disks
Storage Area Network (SAN)
Direct Attached w/ SAS Disks
JBOD SATA(RAID-less)
70% reduction in IOPS
Smoother IO patterns
Resilience against corruption
45

Enable Continuous Availability
Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform
Building B
Building A
Mailbox Server
Mailbox Server
Mailbox Server
Replicate databases to remote datacenter
DB1
DB1
DB1
Recover quickly from disk and database failures
DB2
DB2
DB2
DB3
DB3
DB3
DB4
DB4
DB4
DB5
DB5
DB5
Evolution of Continuous Replication technology
Easier than traditional clustering to deploy and manage
Allows each database to have 16 replicated copies
Provides full redundancy of Exchange roles on as few as two servers
Capabilities of CCR and SCR combined into one platform
46

Q&A

Thank you for attending!
Email: nathan@clarinathan.co.uk