OCS Introduction for Learning Gateway Conference 2009
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OCS Introduction for Learning Gateway Conference 2009

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A presentation covering the basics of OCS 2007

A presentation covering the basics of OCS 2007

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  • 1. Unified Communication for the Learning Gateway
    Nathan Winters
  • 2. About the Speaker….
    Nathan Winters, Exchange MVP,
    Lead Consultant - Dimension Data
    http://www.mmmug.co.uk/blogs/nweb
    Email: nathan@clarinathan.co.uk
    Twitter: @nathanwinters
    Founder of MMMUG (UK Exchange UG), Articles published on MSExchange.org, Windows IT Pro magazine, Contributor to Sybex Exchange 2007 book with Jim McBee.
  • 3. Unified Communications
    What is Unified Communications
  • 4. Web- A/V
    Conferencing
    PC
    PDA
    InstantMessaging
    Telephony
    Any device
    Any application
    Exchange
    Presence
    Identity
    Any location
    SharePoint
    At your desk
    Mobile
    At home
    Mobile
    Telephone
    What is Unified Communications ?
  • 5. What is Unified Communications?
  • 6. Unified Communications
    How Unified Communications work
  • 7. What is Unified Communications?
  • 8. Unified Communications
    Unified Communications Technology
  • 9. Presence and IM
    Conferencing
    Voice (Unified Messaging, Enhanced VoIP)
    E-mail and Calendar
    Identity
    Microsoft UC Stack
  • 10. OCS 2007 R2 Architecture
    UC endpoints
    Public IM Clouds
    ArchivingServer
    DMZ
    WindowsLive
    AOL
    OCS 2007 R2 Pool
    Data
    Audio/Video
    Yahoo
    Workloads:
    SIP
    Active Directory
    Remote
    Users
    Backend
    SQL server
    Front-End
    Server(s)
    Edge
    Servers
    CommunicatorWeb Access
    Advanced
    Media GW
    Group Chat
    Exchange
    2007 Server UM
    Federated
    Businesses
    (Mediation
    Server)
    Voicemail
    Monitoring Server
    PSTN
  • 16. Clients and Devices for OCS 2007
    Office Communicator 2007
    Office Live Meeting 2007 client
    Conferencing Add-in for Microsoft Office Outlook
    RoundTable
    Office Communicator Web Access
    Office Communicator Mobile
    Office Communicator phone experience
    PC peripheral devices
  • 17. Video (inc High Definition)
    LiveMeeting Web Conferencing
    Augmented by Voice & Video
    Support for VGA and HD for peer-to-peer video on capable PCs
    Interop with select Polycom and Tandberg videoconferencing endpoints
    Resolution setting can be configured by either IT or users
  • 18. Integrated Communication Tools
    High quality of experience
    Call from your applications
    High voice/video quality
    Rich call management
    Intuitive user interface
    Intelligent call routing
    Integrated with IM and video
  • 19. Presence Everywhere
    Presence sprinkled everywhere in Outlook
    SharePoint integration
    Contextual entry points
  • 20. Voice Capabilities
    Party-to-partyvoice callsacross firewallsand to/fromPSTN/PBX
    Rich presenceaware inboundrouting,integration withExchange UM
    Smart outboundrouting and PBXdial-plan integration
    Voice features atyour fingertips inthe best client,Microsoft Office Communicator 2007
    Continuity ofexperience acrossmultiple devices
    Centralized Administration,per-call signaling and media statistics
    People-centric, presence enabled, multi-modal communications experience
  • 21. Communicator Attendant Call management application for team assistants
    Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers
  • 22. DelegationCall management by assistants on behalf of executives
    Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive
  • 23. Cross Platform Desktop SharingCommunicator based sharing of desktop programs
    Collaborating users can share their desktop programs across different platforms
    * Communicator Web Access
  • 24. Communicator MobileMobile clients for IM/Presence
    Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM
    * Communicator Mobile for Java available with OCS 2007 R2
    * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2
  • 25. Group ChatPersistent topic based conversations
    Teams can collaborate with each other by participating in topic based discussions that persist over time
  • 26. Communicator Web AccessHTML-based IM, presence, & desktop sharing
    Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference
  • 27. Dial-In ConferencingOn premise audio conferencing bridge
    Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users
  • 28. Response GroupUser configurable call treatment, queuing & routing
    Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry
  • 29. Single Number ReachSingle number for reaching and identifying end users
    IT administrators can consolidate telephony and cellular call records for compliance and billing purposes
  • 30. SIP TrunkingDirect connectivity to the PSTN using SIP
    Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways
    Office Communicator
    ITSP: Access to PSTN and
    Mobile Phone Networks
    Mediation
    Server
    OCS 2007 R2
    IM, Presence, AudioVideo, Conferencing
    SIP
  • 31. Monitoring Server Enhancements Call records and voice/video quality attributes
    IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)
  • 32. Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications
    UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes
    Key Features
    High volume outbound notifications and alerts
    Outbound Automated Agentsvia chat or the phone
    Role Agents
  • 33. Contextual Collaboration Extensibility Communicate with context from within any desktop application
    Key Features
    Build “Rich Presence” into any application
    Power up “Click to Communicate”
    Display communications context in LOB applications
    Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples
  • 34. Place Demo Title Here
    A brief look at OCS 2007 R2 in the flesh!
  • 35. Unified Communications
    S + S = The Future???
  • 36. SOFTWARE
    • Best of both worlds
    • 37. User managed
    • 38. Deployment choices
    SERVICES
    • Extending tools and platform to cloud
    • 39. Experience across multiple devices
    • 40. Existing software skills applied to the cloud
  • Microsoft Online Services
    Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners
    Microsoft Online Services --- Business Productivity Online Suite
  • 41. Outlook Live – Exchange Labs
    Currently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspx
    Nearly 7 million mailboxes
    Ability to have on premise and off premise mailboxes co-exist (Faculty and Students)
    Pull mail from existing online accounts
  • 42. It is Exchange 14!
    Yes that is right......
    Outlook Live running more than 7 million mailboxes in production since 2007 is
    Exchange 2010
  • 43. Exchange 2010
  • 44. Server Roles
    Exchange 2010
    Exchange 2010
    Edge Server
    Intranet
    DMZ
    Windows Server
    Exchange 2010
    Windows Server
    Client
    Access
    HubTransport
    Exchange 2010
    Edge Transport
    Unified
    Messaging
    Mailbox
  • 45. Exchange UM Solution Exchange UM Vision
    Extend the Exchange vision by bringing new and valuable content into the inbox (voicemail/fax)
    Simplify life and reduce costs for the administrator by consolidating infrastructure and training
    Increase the client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox
  • 46. Manage Inbox Overload
    Organize and Navigate with Ease Using Enhanced Conversation View and Filtering
    Conversation View
    Filtering
    Ignore
  • 47. Collaborate Effectively
    A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms
    Desktop
    Web
    Mobile
    39
  • 48. Enhance Voice Mail
    Quickly Triage and Take Action on Messages with Voice Mail Preview
    Audio Playback
    Text Preview of Voice Mail
    Contextual Contact Actions
    40
  • 49. Enhance Voice Mail
    Create Customized Voice Mail Menus with Personal Auto Attendant
    Managing Auto Attendants
    Defining a Personalized Voice Mail Menu
    41
  • 50. Simplify Administration
    Empower Specialist Users to Perform Specific Tasks with Role-based Administration
    Monitoring
    Help Desk Staff
    Users
    Conduct Mailbox Searches for eDiscovery
    Track Messages & Create Distribution groups
    Manage Mailbox Quotas
    42
  • 51. Manage Inbox Overload
    Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips
    Remove Extra Steps and E-Mail
    Limit Accidental E-Mail
    Reduce Non-Delivery Reports
    43
  • 52. Collaborate Effectively
    Ease Collaboration by Federating Calendar Details with External Business Partners
    44
  • 53. Deliver Deployment Flexibility
    Greater Range of Storage Options Through Performance Enhancements
    Direct Attached w/ SATA Disks
    Storage Area Network (SAN)
    Direct Attached w/ SAS Disks
    JBOD SATA(RAID-less)
    70% reduction in IOPS
    Smoother IO patterns
    Resilience against corruption
    45
  • 54. Enable Continuous Availability
    Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform
    Building B
    Building A
    Mailbox Server
    Mailbox Server
    Mailbox Server
    Replicate databases to remote datacenter
    DB1
    DB1
    DB1
    Recover quickly from disk and database failures
    DB2
    DB2
    DB2
    DB3
    DB3
    DB3
    DB4
    DB4
    DB4
    DB5
    DB5
    DB5
    Evolution of Continuous Replication technology
    Easier than traditional clustering to deploy and manage
    Allows each database to have 16 replicated copies
    Provides full redundancy of Exchange roles on as few as two servers
    Capabilities of CCR and SCR combined into one platform
    46
  • 55. Unified Communications
    Q&A
  • 56. Thank you for attending!
    Email: nathan@clarinathan.co.uk