Managing Human Resources CHAPTER 11 0
Learning Outcomes <ul><li>Explain the  strategic role of human resource management . </li></ul><ul><li>Describe  federal l...
Getting the Right  People on the Bus <ul><li>Hiring and keeping quality employees is one of the most urgent concerns for t...
The Strategic Role of HRM is to  Drive Organizational Performance <ul><li>Managers are involved in human resource manageme...
Strategic Human  Resource Management Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights reserv...
Building Human Capital  to Drive Performance <ul><li>Human Capital refers to the economic value of the combined knowledge,...
The Role and Value of Human Capital Investments Copyright ©2010 by South-Western, a division of  Cengage Learning.  All ri...
Globalization <ul><li>Globalization requires  international human resource management (IHRM) </li></ul><ul><li>Managing di...
Trends in International Human Resource Management Copyright ©2010 by South-Western, a division of  Cengage Learning.  All ...
The Impact of Federal Legislation on HRM <ul><li>Federal laws are enacted to ensure equal employment opportunity </li></ul...
Major Federal Laws Related to Human Resource Management Copyright ©2010 by South-Western, a division of  Cengage Learning....
The Changing  Social Contract <ul><li>Changes in the business environment have changed the social contract, a bulletin boa...
The New Contract vs.  The Old Contract Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights rese...
Innovations in HRM <ul><li>Becoming an Employer of Choice </li></ul><ul><li>Using Temporary and Part-Time Employees </li><...
Attracting an  Effective Workforce Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights reserved...
Human Resource Planning <ul><li>What new technologies are merging, and how will these affect the work system? </li></ul><u...
Recruiting <ul><li>Assessing Organizational Needs </li></ul><ul><li>Realistic Job Previews </li></ul><ul><li>Legal Conside...
Sample Corporate Recruiting Policy Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights reserved...
Selecting <ul><li>Application Form </li></ul><ul><li>Interview </li></ul><ul><li>Employment Test </li></ul><ul><li>Online ...
Applications and Interviews: What Can You Ask? Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rig...
Managing Talent <ul><li>Training and Development </li></ul><ul><li>On-the-job Training </li></ul><ul><li>Corporate Univers...
Methods and Goals  of Training Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights reserved. 0
Performance Appraisal <ul><li>Accurately assess performance through the development and application of  assessment systems...
Behavior Anchored  Rating Scale Copyright ©2010 by South-Western, a division of  Cengage Learning.  All rights reserved. 0
Maintaining An  Effective Workforce <ul><li>Managers and HRM professionals must maintain a workforce that has been recruit...
Benefits <ul><li>Compensation packages are  more than money </li></ul><ul><li>Some benefits are required by law </li></ul>...
Termination <ul><li>Retirement </li></ul><ul><li>Voluntary Departure </li></ul><ul><li>Mergers & Cutbacks </li></ul><ul><l...
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managing human resources

  1. 1. Managing Human Resources CHAPTER 11 0
  2. 2. Learning Outcomes <ul><li>Explain the strategic role of human resource management . </li></ul><ul><li>Describe federal legislation and societal trends that influence human resource management. </li></ul><ul><li>Explain what the changing social contract between organizations and employees means for workers and human resource managers. </li></ul><ul><li>Show how organizations determine their future staffing needs through human resource planning . </li></ul><ul><li>Describe the tools managers use to recruit and select employees . </li></ul><ul><li>Describe how organizations develop an effective workforce through training and performance appraisal . </li></ul><ul><li>Explain how organizations maintain a workforce through the administration of wages and salaries, benefits, and terminations . </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  3. 3. Getting the Right People on the Bus <ul><li>Hiring and keeping quality employees is one of the most urgent concerns for today’s organizations </li></ul><ul><li>Talent management is a top priority for managers </li></ul><ul><li>Human Resources is the design and application of formal systems to ensure the effective and efficient use of human talent </li></ul><ul><li>Attracting, developing, and maintaining an effective workforce </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  4. 4. The Strategic Role of HRM is to Drive Organizational Performance <ul><li>Managers are involved in human resource management </li></ul><ul><li>Employees are viewed as assets </li></ul><ul><li>Employees provide the competitive edge </li></ul><ul><ul><li>Right people to become more competitive on a global basis </li></ul></ul><ul><ul><li>Right people for improving quality, innovation, and customer service </li></ul></ul><ul><ul><li>Right people to retain during mergers and acquisitions </li></ul></ul><ul><ul><li>Right people to apply new information technology for e-business </li></ul></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  5. 5. Strategic Human Resource Management Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  6. 6. Building Human Capital to Drive Performance <ul><li>Human Capital refers to the economic value of the combined knowledge, experience, skills and capabilities of employees </li></ul><ul><ul><li>Strategies for finding the best talent </li></ul></ul><ul><ul><li>Enhancing skills and knowledge with training programs </li></ul></ul><ul><ul><li>Opportunities for personal and professional development </li></ul></ul><ul><ul><li>Compensation and benefits that support knowledge sharing </li></ul></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  7. 7. The Role and Value of Human Capital Investments Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  8. 8. Globalization <ul><li>Globalization requires international human resource management (IHRM) </li></ul><ul><li>Managing diverse people on a global scale </li></ul><ul><li>HR practices and trends are converging globally </li></ul><ul><li>IHRM Managers must be culturally sensitive </li></ul><ul><li>Policies and practices must be culturally sensitive </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  9. 9. Trends in International Human Resource Management Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  10. 10. The Impact of Federal Legislation on HRM <ul><li>Federal laws are enacted to ensure equal employment opportunity </li></ul><ul><li>The purpose of laws is to stop discriminatory practices </li></ul><ul><li>The Equal Employment Opportunity Commission (EEOC) was created by the Civil Rights Act of 1964 </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  11. 11. Major Federal Laws Related to Human Resource Management Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  12. 12. The Changing Social Contract <ul><li>Changes in the business environment have changed the social contract, a bulletin board at a company restructuring noted: </li></ul><ul><ul><li>We can’t promise you how long we’ll be in business </li></ul></ul><ul><ul><li>We can’t promise you that we won’t be acquired </li></ul></ul><ul><ul><li>We can’t promise that there’ll be room for promotion </li></ul></ul><ul><ul><li>We can’t promise that your job will exist when you reach retirement age </li></ul></ul><ul><ul><li>We can’t promise that the money will be available for your pension </li></ul></ul><ul><ul><li>We can’t expect your underlying loyalty, and we aren’t even sure we want it </li></ul></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  13. 13. The New Contract vs. The Old Contract Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  14. 14. Innovations in HRM <ul><li>Becoming an Employer of Choice </li></ul><ul><li>Using Temporary and Part-Time Employees </li></ul><ul><li>Promoting Work/Life Balance </li></ul><ul><li>Rightsizing the Organization </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  15. 15. Attracting an Effective Workforce Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  16. 16. Human Resource Planning <ul><li>What new technologies are merging, and how will these affect the work system? </li></ul><ul><li>What is the volume of the business likely to be in the next five to ten years? </li></ul><ul><li>What is the turnover rate, and how much, if any, is avoidable? </li></ul><ul><li>What types of engineers will we need, and how many? </li></ul><ul><li>How many administrative personnel will we need to support the additional engineers? </li></ul><ul><li>Can we temporary, part-time, or virtual workers to handle some tasks? </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  17. 17. Recruiting <ul><li>Assessing Organizational Needs </li></ul><ul><li>Realistic Job Previews </li></ul><ul><li>Legal Considerations </li></ul><ul><li>E-cruiting </li></ul><ul><li>Innovations in Recruiting </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  18. 18. Sample Corporate Recruiting Policy Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  19. 19. Selecting <ul><li>Application Form </li></ul><ul><li>Interview </li></ul><ul><li>Employment Test </li></ul><ul><li>Online Checks </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  20. 20. Applications and Interviews: What Can You Ask? Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  21. 21. Managing Talent <ul><li>Training and Development </li></ul><ul><li>On-the-job Training </li></ul><ul><li>Corporate Universities </li></ul><ul><li>Promotion from Within </li></ul><ul><li>Mentoring and Coaching </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  22. 22. Methods and Goals of Training Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  23. 23. Performance Appraisal <ul><li>Accurately assess performance through the development and application of assessment systems such as rating scales </li></ul><ul><li>Training managers to effectively use the performance appraisal interview so managers can provide feedback that reinforces good performance and motivate development </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  24. 24. Behavior Anchored Rating Scale Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  25. 25. Maintaining An Effective Workforce <ul><li>Managers and HRM professionals must maintain a workforce that has been recruited and developed: </li></ul><ul><ul><ul><li>Compensation </li></ul></ul></ul><ul><ul><ul><li>Benefits </li></ul></ul></ul><ul><ul><ul><li>Termination </li></ul></ul></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  26. 26. Benefits <ul><li>Compensation packages are more than money </li></ul><ul><li>Some benefits are required by law </li></ul><ul><ul><li>Social Security, Unemployment Compensation, Workers’ Compensation </li></ul></ul><ul><li>Other types of benefits are optional </li></ul><ul><ul><li>Health Insurance, Vacations, Daycare, Fitness Centers </li></ul></ul><ul><ul><li>Employees are beginning to absorb more health insurance costs </li></ul></ul><ul><li>Many organizations offer cafeteria-plan benefits to address the diverse needs of employees </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
  27. 27. Termination <ul><li>Retirement </li></ul><ul><li>Voluntary Departure </li></ul><ul><li>Mergers & Cutbacks </li></ul><ul><li>Poor Performance </li></ul><ul><li>Termination dismisses poor performers </li></ul><ul><li>Opportunity to learn about dissatisfaction through exit interview </li></ul>Copyright ©2010 by South-Western, a division of Cengage Learning.  All rights reserved. 0
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